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La Evolución del CRM Siebel, que tiempos aquellos.

La Evolución del CRM Siebel, que tiempos aquellos.

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  • Good afternoon. Today, I would like to discuss why Siebel Front Office Applications are the leading eSales, eMarketing, and eCustomer service solutions for companies around the world. There are many concrete reasons why Siebel is the leader, and consequently, I would also like to discuss why this fact is important to you in your selection of Siebel.
  • Siebel Call Center is comprised of 100% Siebel Sales and Siebel Service Enterprises. Siebel Industry Solutions are supersets of the Siebel Enterprise and eBusiness suites.
  • Siebel Admin Mgr: Administers system info such as: Employees, Available views, User profiles, System preferences, Value lists, and Pre-defined queries Siebel Remote Srvr: Manages info exchanges w/mobile users. Monitors 2-way exchange w/comprehensive conflict detection & resolution facilities to ensure synchronization and data integrity of both server and mobile client. Enterprise Integration Mgr: Allows the exchange of info w/external SW apps such as manufacturing and accounting through a broad range of standard Siebel Open Interface tables. Srvr Mgr: Provides GUI and command line options for remote mgmt of all Siebel Application Servers across the enterprise and comprehensive performance statistics for all server processes. Siebel Mktg Mgr: Manages mktg info such as: Products, Competition, Decision Issues, and Online literature Replication Mgr: Allows the sync of multiple satellite servers to a central dbase server. It allows orgs to segment and partition sales, mktg, and service info across multiple locations and dbase servers.
  • SIEBEL SYSTEM SOFTWARE (Required for any Siebel Base Application purchase) Siebel Administration Manager Siebel Administration Manager helps administer key system information such as employees, available views, user responsibility profiles, system preferences, lists of values, and pre-defined queries using a suite of system administration screens. Siebel Marketing Manager Siebel Marketing Manager defines and manages marketing information such as detailed product information, competitive information, decision issues, and on-line literature using a suite of marketing administration screens. Siebel Enterprise Integration Manager Siebel Enterprise Integration Manager allows users to exchange information with other enterprise applications such as manufacturing, accounting, and customer service applications. A broad range of standard Siebel Open Interface tables are provided as integration points with external systems. Siebel Remote Server The server component of Siebel Remote manages all information exchanges with all mobile users. Siebel Remote monitors this two-way exchange, and provides comprehensive conflict detection and resolution facilities to ensure the integrity and synchronization of both server and client databases. This product option is required for customers with mobile users. Siebel Server Manager Siebel Server Manager provides both a graphical user interface and a command line to provide remote management of all Siebel Application Servers across the enterprise. Siebel Administrators or external applications can administer and access comprehensive performance statistics for all server processes through the Siebel Server Manager. Replication Manager ($250/user) Server Extensions for Solaris ($1,000/server)
  • SIEBEL SYSTEM SOFTWARE (Required for any Siebel Base Application purchase) Siebel Administration Manager Siebel Administration Manager helps administer key system information such as employees, available views, user responsibility profiles, system preferences, lists of values, and pre-defined queries using a suite of system administration screens. Siebel Marketing Manager Siebel Marketing Manager defines and manages marketing information such as detailed product information, competitive information, decision issues, and on-line literature using a suite of marketing administration screens. Siebel Enterprise Integration Manager Siebel Enterprise Integration Manager allows users to exchange information with other enterprise applications such as manufacturing, accounting, and customer service applications. A broad range of standard Siebel Open Interface tables are provided as integration points with external systems. Siebel Remote Server The server component of Siebel Remote manages all information exchanges with all mobile users. Siebel Remote monitors this two-way exchange, and provides comprehensive conflict detection and resolution facilities to ensure the integrity and synchronization of both server and client databases. This product option is required for customers with mobile users. Siebel Server Manager Siebel Server Manager provides both a graphical user interface and a command line to provide remote management of all Siebel Application Servers across the enterprise. Siebel Administrators or external applications can administer and access comprehensive performance statistics for all server processes through the Siebel Server Manager. Replication Manager ($250/user) Server Extensions for Solaris ($1,000/server)
  • SIEBEL SYSTEM SOFTWARE (Required for any Siebel Base Application purchase) Siebel Administration Manager Siebel Administration Manager helps administer key system information such as employees, available views, user responsibility profiles, system preferences, lists of values, and pre-defined queries using a suite of system administration screens. Siebel Marketing Manager Siebel Marketing Manager defines and manages marketing information such as detailed product information, competitive information, decision issues, and on-line literature using a suite of marketing administration screens. Siebel Enterprise Integration Manager Siebel Enterprise Integration Manager allows users to exchange information with other enterprise applications such as manufacturing, accounting, and customer service applications. A broad range of standard Siebel Open Interface tables are provided as integration points with external systems. Siebel Remote Server The server component of Siebel Remote manages all information exchanges with all mobile users. Siebel Remote monitors this two-way exchange, and provides comprehensive conflict detection and resolution facilities to ensure the integrity and synchronization of both server and client databases. This product option is required for customers with mobile users. Siebel Server Manager Siebel Server Manager provides both a graphical user interface and a command line to provide remote management of all Siebel Application Servers across the enterprise. Siebel Administrators or external applications can administer and access comprehensive performance statistics for all server processes through the Siebel Server Manager. Replication Manager ($250/user) Server Extensions for Solaris ($1,000/server)
  • SIEBEL SYSTEM SOFTWARE (Required for any Siebel Base Application purchase) Siebel Administration Manager Siebel Administration Manager helps administer key system information such as employees, available views, user responsibility profiles, system preferences, lists of values, and pre-defined queries using a suite of system administration screens. Siebel Marketing Manager Siebel Marketing Manager defines and manages marketing information such as detailed product information, competitive information, decision issues, and on-line literature using a suite of marketing administration screens. Siebel Enterprise Integration Manager Siebel Enterprise Integration Manager allows users to exchange information with other enterprise applications such as manufacturing, accounting, and customer service applications. A broad range of standard Siebel Open Interface tables are provided as integration points with external systems. Siebel Remote Server The server component of Siebel Remote manages all information exchanges with all mobile users. Siebel Remote monitors this two-way exchange, and provides comprehensive conflict detection and resolution facilities to ensure the integrity and synchronization of both server and client databases. This product option is required for customers with mobile users. Siebel Server Manager Siebel Server Manager provides both a graphical user interface and a command line to provide remote management of all Siebel Application Servers across the enterprise. Siebel Administrators or external applications can administer and access comprehensive performance statistics for all server processes through the Siebel Server Manager. Replication Manager ($250/user) Server Extensions for Solaris ($1,000/server)
  • SIEBEL SYSTEM SOFTWARE (Required for any Siebel Base Application purchase) Siebel Administration Manager Siebel Administration Manager helps administer key system information such as employees, available views, user responsibility profiles, system preferences, lists of values, and pre-defined queries using a suite of system administration screens. Siebel Marketing Manager Siebel Marketing Manager defines and manages marketing information such as detailed product information, competitive information, decision issues, and on-line literature using a suite of marketing administration screens. Siebel Enterprise Integration Manager Siebel Enterprise Integration Manager allows users to exchange information with other enterprise applications such as manufacturing, accounting, and customer service applications. A broad range of standard Siebel Open Interface tables are provided as integration points with external systems. Siebel Remote Server The server component of Siebel Remote manages all information exchanges with all mobile users. Siebel Remote monitors this two-way exchange, and provides comprehensive conflict detection and resolution facilities to ensure the integrity and synchronization of both server and client databases. This product option is required for customers with mobile users. Siebel Server Manager Siebel Server Manager provides both a graphical user interface and a command line to provide remote management of all Siebel Application Servers across the enterprise. Siebel Administrators or external applications can administer and access comprehensive performance statistics for all server processes through the Siebel Server Manager. Replication Manager ($250/user) Server Extensions for Solaris ($1,000/server)
  • SIEBEL SYSTEM SOFTWARE (Required for any Siebel Base Application purchase) Siebel Administration Manager Siebel Administration Manager helps administer key system information such as employees, available views, user responsibility profiles, system preferences, lists of values, and pre-defined queries using a suite of system administration screens. Siebel Marketing Manager Siebel Marketing Manager defines and manages marketing information such as detailed product information, competitive information, decision issues, and on-line literature using a suite of marketing administration screens. Siebel Enterprise Integration Manager Siebel Enterprise Integration Manager allows users to exchange information with other enterprise applications such as manufacturing, accounting, and customer service applications. A broad range of standard Siebel Open Interface tables are provided as integration points with external systems. Siebel Remote Server The server component of Siebel Remote manages all information exchanges with all mobile users. Siebel Remote monitors this two-way exchange, and provides comprehensive conflict detection and resolution facilities to ensure the integrity and synchronization of both server and client databases. This product option is required for customers with mobile users. Siebel Server Manager Siebel Server Manager provides both a graphical user interface and a command line to provide remote management of all Siebel Application Servers across the enterprise. Siebel Administrators or external applications can administer and access comprehensive performance statistics for all server processes through the Siebel Server Manager. Replication Manager ($250/user) Server Extensions for Solaris ($1,000/server)
  • SIEBEL SYSTEM SOFTWARE (Required for any Siebel Base Application purchase) Siebel Administration Manager Siebel Administration Manager helps administer key system information such as employees, available views, user responsibility profiles, system preferences, lists of values, and pre-defined queries using a suite of system administration screens. Siebel Marketing Manager Siebel Marketing Manager defines and manages marketing information such as detailed product information, competitive information, decision issues, and on-line literature using a suite of marketing administration screens. Siebel Enterprise Integration Manager Siebel Enterprise Integration Manager allows users to exchange information with other enterprise applications such as manufacturing, accounting, and customer service applications. A broad range of standard Siebel Open Interface tables are provided as integration points with external systems. Siebel Remote Server The server component of Siebel Remote manages all information exchanges with all mobile users. Siebel Remote monitors this two-way exchange, and provides comprehensive conflict detection and resolution facilities to ensure the integrity and synchronization of both server and client databases. This product option is required for customers with mobile users. Siebel Server Manager Siebel Server Manager provides both a graphical user interface and a command line to provide remote management of all Siebel Application Servers across the enterprise. Siebel Administrators or external applications can administer and access comprehensive performance statistics for all server processes through the Siebel Server Manager. Replication Manager ($250/user) Server Extensions for Solaris ($1,000/server)
  • Siebel Sales Enterprise Siebel Sales Enterprise allows teams of sales and marketing professionals to manage sales information throughout the entire sales cycle. This base application includes the Opportunity Management, Account Management, Contact Management, Activity Tracking, Message Broadcasting, Siebel Search, Quotas and Incentives functionality. $1,350
  • Siebel Service Enterprise Siebel Service Enterprise enables teams of customer service professionals to ensure complete customer satisfaction by using closed-loop, service request management capabilities. The base application includes the Service Request Management, Account Management, Asset Tracking, Contact Management, Activity Tracking, Message Broadcasting, Solution Management and Siebel Search functionality. $1,350
  • Siebel Field Service Siebel Field Service extends upon Siebel’s customer service solution to allow teams of customer service, field service, sales and marketing professionals to ensure complete customer satisfaction by providing closed-loop problem resolution and field activities management capabilities. The base application includes the Service Request Management, Account Management, Asset and Configuration Tracking, Contact Management, Activity Tracking, Field Engineers and Field Engineer Activities Management, Service Parts Definition, Message Broadcasting, Solution Management and Siebel Search functionality. $1,950
  • Siebel Call Center Siebel Call Center provides blended sales and service functionality that enables call center agents to provide both sales and customer service assistance to customers. It accesses the power of Siebel Sales and Service Enterprise to integrate all available customer information. This allows each service request to result in additional sales opportunities, and provides integrated sales and service histories for each opportunity. This base application includes the Opportunity Management, Service Request Management, Account Management, Asset Tracking, Contact Management, Activity Tracking, Message Broadcasting, Solution Management, Quotas, Incentives and Siebel Search functionality. $1,950
  • Siebel Marketing Enterprise Siebel Marketing Enterprise enables marketing professionals, product managers, sales and service managers, and business analysts to monitor overall company performance and the effectiveness of programs and activities. The application extracts key customer information from Siebel Sales Enterprise, Siebel Service Enterprise, Siebel Call Center, and other operational data stores. The information is automatically compiled into a customer data mart designed for fast, ad-hoc analysis. Siebel Marketing Enterprise includes a broad range of pre-built analyses about customers, resellers, and products that allow managers and analysts to drill down into key operational details and enables the creation of basic direct marketing campaigns. Siebel Marketing Enterprise also supports the creation, management, and analysis of waved, triggered, and multi-celled direct marketing campaigns which cover all direct customer touch points, including email, direct mail, telemarketing, field sales, and more. $2,700
  • Siebel Front Office—Recommended Selections The Recommended Selections listed below are intended to provide guidance in suggesting Siebel functionality to your customers. Begin with a Standard Solution, then include additional option packages or Siebel modules to meet the customer’s needs. List Price per Named User (unless noted)
  • Good afternoon. Today, I would like to discuss why Siebel Front Office Applications are the leading eSales, eMarketing, and eCustomer service solutions for companies around the world. There are many concrete reasons why Siebel is the leader, and consequently, I would also like to discuss why this fact is important to you in your selection of Siebel.
  • Siebel Sales Enterprise Siebel Sales Enterprise allows teams of sales and marketing professionals to manage sales information throughout the entire sales cycle. This base application includes the Opportunity Management, Account Management, Contact Management, Activity Tracking, Message Broadcasting, Siebel Search, Quotas and Incentives functionality.
  • Siebel Sales Enterprise Siebel Sales Enterprise allows teams of sales and marketing professionals to manage sales information throughout the entire sales cycle. This base application includes the Opportunity Management, Account Management, Contact Management, Activity Tracking, Message Broadcasting, Siebel Search, Quotas and Incentives functionality.
  • Good afternoon. Today, I would like to discuss why Siebel Front Office Applications are the leading eSales, eMarketing, and eCustomer service solutions for companies around the world. There are many concrete reasons why Siebel is the leader, and consequently, I would also like to discuss why this fact is important to you in your selection of Siebel.

Transcript

  • 1. Siebel Product Menu Menu
  • 2. Product Stack Siebel eBusiness Products Siebel Industry Solutions Siebel Tools Siebel System Software Siebel Marketing Enterprise Siebel Field Service Siebel Service Enterprise Siebel Sales Enterprise Siebel Call Center
  • 3. Siebel Front Office Siebel Web-based Architecture
      • Siebel Enterprise Applications
      • Siebel Sales Enterprise
      • Siebel Marketing Enterprise
      • Siebel Service Enterprise
      • Siebel Call Center
      • Siebel Field Service
      • Siebel Product Configurator
      • Siebel Finance
      • Siebel Insurance
      • Siebel Communications
      • Siebel e Business
      • Siebel e Sales
      • Siebel e Marketing
      • Siebel e Service
      • Siebel e Channel
      • Siebel InterActive
      • sales.com
      • Siebel Consumer Goods
      • Siebel Pharmaceuticals
      • Siebel Utilities
      • Siebel Automotive
      • Siebel High Technology
      • Siebel Public Sector
      • Siebel Industry Applications
  • 4. Product Stack Siebel eBusiness Products Siebel Industry Solutions Siebel Tools Siebel Marketing Enterprise Siebel Field Service Siebel Service Enterprise Siebel Sales Enterprise Siebel Call Center Siebel System Software Siebel Administration Manager Remote Server Enterprise Integration Manager Server Manager Siebel Marketing Manager Replication Manager Server Extensions for Solaris
  • 5. Siebel System Software (Required)
    • Siebel Administration Manager
    • Siebel Marketing Manager
    • Enterprise Integration Manager (EIM)
    • Remote Server
    • Server Manager
    • Replication Manager
    • Server Extensions for Solaris
    Menu
  • 6. Siebel System Software (Required)
    • Siebel Administration Manager
      • Siebel Administration Manager helps administer key system information such as employees, available views, user responsibility profiles, system preferences, lists of values, and pre-defined queries using a suite of system administration screens.
    Menu
  • 7. Siebel System Software (Required)
    • Siebel Marketing Manager
      • Siebel Marketing Manager defines and manages marketing information such as detailed product information, competitive information, decision issues, and on-line literature using a suite of marketing administration screens.
    Menu
  • 8. Siebel System Software (Required)
    • Enterprise Integration Manager (EIM)
      • Siebel Enterprise Integration Manager allows users to exchange information with other enterprise applications such as manufacturing, accounting, and customer service applications. A broad range of standard Siebel Open Interface tables are provided as integration points with external systems.
    Menu
  • 9. Siebel System Software (Required)
    • Remote Server
      • The server component of Siebel Remote manages all information exchanges with all mobile users. Siebel Remote monitors this two-way exchange, and provides comprehensive conflict detection and resolution facilities to ensure the integrity and synchronization of both server and client databases. This product option is required for customers with mobile users.
    Menu
  • 10. Siebel System Software (Required)
    • Server Manager
      • Siebel Server Manager provides both a graphical user interface and a command line to provide remote management of all Siebel Application Servers across the enterprise. Siebel Administrators or external applications can administer and access comprehensive performance statistics for all server processes through the Siebel Server Manager.
    Menu
  • 11. Siebel System Software (Required)
    • Replication Manager
      • Siebel Replication Manager allows organizations to periodically synchronize multiple satellite database servers to a central database server. Both Central and Satellite database servers can support both mobile and connected users. By deploying Siebel Replication Manager, organizations can segment and partition sales, marketing and service information across multiple locations and database servers.
    Menu
  • 12. Siebel Sales Enterprise - Base Product
    • Opportunity Management
    • Account Management
    • Contact Management
    • Activity Tracking
    • Message Broadcasting
    • Siebel Search
    • Quotas and Incentives
    Menu
  • 13. Siebel Sales Enterprise - Options Menu
  • 14. Siebel Service Enterprise - Base Product
    • Service Request Management
    • Account Management
    • Asset Tracking
    • Contact Management
    • Activity Tracking
    • Message Broadcasting
    • Solution Management
    • Siebel Search
    Menu
  • 15. Siebel Service Enterprise - Options Menu
  • 16. Siebel Field Service - Base Product
    • Service Request Management
    • Account Management
    • Asset and Configuration Tracking
    • Contact Management, Activity Tracking,
    • Field Engineers and Field Engineer Activities Management
    • Service Parts Definition
    • Message Broadcasting
    • Solution Management and Siebel Search
    Menu
  • 17. Siebel Field Service - Options Menu
  • 18. Siebel Call Center - Base Product
    • Opportunity Management
    • Service Request Management
    • Account Management
    • Asset Tracking
    • Contact Management
    • Activity Tracking
    • Message Broadcasting
    • Solution Management
    • Quotas, Incentives and Siebel Search
    Menu
  • 19. Siebel Marketing Enterprise - Base Product
    • The application extracts key customer information from Siebel Sales Enterprise, Siebel Service Enterprise, Siebel Call Center, and other operational data stores.
    • The information is automatically compiled into a customer data mart designed for fast, ad-hoc analysis.
    • Siebel Marketing Enterprise includes a broad range of pre-built analyses about
      • Customers, Resellers (Channel)
      • Products, Sales , Pipeline
      • Competitor, Service, Campaigns
      • Customer Management, Campaign Management
    Menu
  • 20. Siebel Marketing Enterprise - Options Menu
  • 21. Recommended Bundles Menu Menu
  • 22. Siebel Recommended Solutions
    • Telesales /
    • Telemarketing
    Menu
  • 23. Siebel Recommended Solutions
    • Customer
    • Service
    Menu
  • 24. Siebel Recommended Solutions
    • Field
    • Service
    Menu
  • 25. Siebel Recommended Solutions
    • Field Sales
    Menu
  • 26. Siebel Recommended Solutions
    • Marketing
    • Enterprise
    Menu
  • 27. Siebel Recommended Solutions
    • Blended
    • Call Centers
    Menu
  • 28. Siebel a-la-carte Selections Menu
  • 29. Siebel a-la-carte Selections Menu
  • 30. eBusiness Applications Menu
  • 31. Siebel eBusiness Solutions
    • e Sales
      • e Shopping Basket
      • e Orders
    • e Channel
      • e Opportunities
      • e Contacts
      • e Support
      • e Configurator
      • e Catalog
      • e Accounts
      • e Activities
    Menu
  • 32. Siebel eBusiness Solutions
    • e Service
    • e Marketing
      • Siebel e Mail Campaigns
    Menu
  • 33. Siebel e Business Applications Menu
  • 34. General Product Descriptions Menu
  • 35. General Product Descriptions
  • 36. General Product Descriptions
  • 37. General Product Descriptions
  • 38. General Product Descriptions
  • 39. General Product Descriptions
  • 40. General Product Descriptions
  • 41. General Product Descriptions
  • 42. General Product Descriptions
  • 43. General Product Descriptions
  • 44. General Product Descriptions
  • 45. General Product Descriptions
  • 46. General Product Descriptions
  • 47. General Product Descriptions
  • 48. General Product Descriptions
  • 49. General Product Descriptions
  • 50. General Product Descriptions
  • 51. General Product Descriptions
  • 52. General Product Descriptions
  • 53. General Product Descriptions
  • 54. General Product Descriptions
  • 55. General Product Descriptions
  • 56. General Product Descriptions
  • 57. General Product Descriptions
  • 58. General Product Descriptions
  • 59. General Product Descriptions
  • 60. General Product Descriptions
  • 61. General Product Descriptions
  • 62. General Product Descriptions
  • 63. General Product Descriptions