Presentación de Unit4 en el Instituto de Empresas de Madrid
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    Presentación de Unit4 en el Instituto de Empresas de Madrid Presentación de Unit4 en el Instituto de Empresas de Madrid Presentation Transcript

    • Workshop Unit4 Business Software Iberica
      Jun 2010
    • AGENDA
      • Who am i?
      • Unit4, the holding.
      • Unit4 Business Software Iberica.
      • What do we do in CRM?
      • Cloud Consulting.
      • Customers & Sectors.
      • Methodology.
      • Business Case: Laboratorios CINFA.
    • WHO am I?
      José A. Martínez:
      • CRM Consultancy Manager of UNIT4 last 6 years ago.
      • Workingwith Siebel CRM Suite from 2001.
      • PartnerRelationshipbetween Unit4 and Oracle Spain.
      • Accountable Manager of allthecustomers in Madrid, Centre-North of Spain, Portugal, Germany
      • Staffing & Resource.
      • Maingoalisalltheprojectsnicetobe “onbudget” and “on time”.
      • Also, alltheconsultantswillbe “confortable” withtheirjobs and customers.
      • Colaborate in allstage of thecustomer: sales, presales, postsales, presentation & proposal, rates, etc.
      • Implementing ideas & proactivedeployment:
      • Siebel Licenses.
      • ConsultingServices.
      • AcrossAreas
    • UNIT4, the holding
    • OUR STRATEGY
      Leading national and European manufacturer in Solutions of Management (ERP&CRM) for Companies, Public Organisms and Health, both in sale and in payment for use (Saas) compromised with the Quality and the Service, and pioneer in R+D.
      OurSolutions
      UNIT4 ekon
      UNIT4 Agresso Business World
      UNIT4 Coda
      UNIT4 CRM Services & Solutions
      Our Target
      BLINC (Business living in Change)
      HeadquarterSliedrecht, Holanda
    • ECONOMIC RESULT
      Turnover: 394 M € (gwep up 27%)
      EBITDA: 70,1 M € (gwep up 35%)
      Offices: 19 countries
      Employees: 3.500
      The shares of the group quote in the stock exchange of Amsterdam (Euronext).
      6
    • Whois Unit4 Business Software Iberica?
    • OUR HISTORY
      February
      2008
    • Ourcompanyintegrated
    • WHO IS UNIT4 BUSINESS SOFTWARE IBERICA?SpanishSubsidiary
      10
    • WHAT DO WE DO in crm?
    • WHAT DO WE DO in crm?
    • Offeredservices
      Vpn
      Vnc
      Webex
      Messengers
      Https
      Data Autentification
      Accomodation Expenses
      Per dayend
      More persons in thecustomeroffices
    • Whichcrmareas?
    • Whyus?
    • WHY US?
    • INTEGRATED RESOURCES IN OUR CRM DIVISION
      • Management Director
      • Business Controler
      • CRM Managers
      80 Consultants
      Int´l Sales
    • CONSULTANTS SKILLS
      • Sponsor of the Project : is the figure in charge to exert a control on the resources and the planning of the project with the objective to guarantee the satisfactory delivery of the project in the decided terms.
      • Project Manager : responsible for the daily handling of the project, the resources, the plan of the project.
      • Functional Analyst : works with the users to review the business requirements and mapping these requirements with the application and the design of system.
      • Technical Architect : works in the definition of the required components of system and in the implementation of the appropriate technical and technological systems.
      • Programmers Siebel is expert in the development of the application.
      • Training : is expert in, once implanted the application, to give the suitable formation to the end users .
    • Cloud Consulting
    • Enterprise competence centre
    • Enterprise competence centre (ECC)
      • Dedicated to Siebel since 1999, Unit4 has a solid track record in implementing and supporting Siebel applications.
      • To assist customers in their support issues and to centralize knowledge and efforts, to offer professional expertise on Siebel solutions to customers throughout Europe:
      • The ECC provides reliable, cost-effective, dependable.
      • Helpdesk and support services on the following levels:
      • Maintenances,
      • Development.
      • Integration,
      • Never forget, Siebel doesn´t works alone, need to have ERP, Legacy Systems Integration with other applications or solutions.
    • Theeccvalues
      lowcost
      Infrastructure
      Centralized
      expertise
      High efficiency levels
      Short
      communicationlines
      One single source
      Nearshore
      vs
      Offshore
      Multilingual
      One team
      Cultural proximity
      One
      knowlegde base
      International focus
      Flexibility
    • Theeccnear shore advantages
      • The ECC offers a complete remote outsourcing of the Siebel end-user, Helpdesk, providing support to end-users wherever they may be located.
      • The ECC team consists of expert, highly-skilled, multilingual technical and functional consultants that provide Siebel support in different languages.
      • This international focus of the ECC allows Siebel end users to communicate in their local language and allows our customers to maintain the specific cultural dimensions of each country, without driving up costs and without loosing efficiency.
    • Theeccintegratedsupport
      • Customers looking for a single source of integrated support for their front- and back-office systems can rely on Unit4’s capabilities not only around Siebel but also on applications as ERP. (SAP, Agresso, eKon)
      • The ECC maintains the underlying databases, operating systems and hardware platforms of all supported business solutions.
      • The ECC performs proactive monitoring of the systems and performance related tasks to ensure high system availability according the AMS.
      • The ECC not only covers the functional and technical aspects of each system, but also the interfaces between them.
    • Eccnear shore support, in short
      What is it ?
      • A reliable, cost-effective, and dependable service consisting of any combination of Helpdesk (1st Level), 2nd Level Support, and Corrective/ Evolutionary software Maintenance (3rd Level)
      Why ?
      • Because the cost of infrastructure and personnel in Granada is one of the lowest in Europe, while the quality and experience of the staff is very high.
      • Because centralized and professionalized support achieves highest efficiency
      For Whom ?
      • For companies in need of a professional and stable support & development team
      • For companies that are considering outsourcing all or part of their support and/or development for the sake of maximizing cost effectiveness.
      How ?
      • Through a penalty-driven Service Level Agreement with guaranteed response and resolution times
    • Whyus?
      • ProviderServices. (ConsultingPartner Oracle-Siebel from 1999)
      • Technnical, Technological and FunctionalProvider of CRM.
      • ImplementationMethodology of CRM “Optym”, Scrum & Accordingtothecustomer sector.
      • Testedexperience in CRM Solutions
      • ERP integrationexpertise:
      • eKon. SAP, ABW, LegacySystems.
      • SystemOperative and Databaseexpertise:
      • Windows, Unix (Hp, IBM, Sunmicrosystem)
      • MS SQL Server, Oracle, someprojectswith DB2
    • WHY US?
      • Over 80 Siebel Consultants (12 Certified )
      • InternalForumbetweenalltheconsultantbeforetocreate a ServiceRequest (Metalink)
      • ClosetoourCustomers.
      • National and International CustomersWorldwide
      • Experience in allsectors
      • Closeto “all local representation”
      • Development Center of CRM in Spainto UNIT4
      • Reducedcostsbecause of Development
    • Customers
    • Customers and sectors
    • Customers and sectors
    • CUSTOMERS AND SECTORS
    • Methodology
    • Optymstage
      Customer
      InteractiveDeployment
      Agreement
      Define
      Prototype
      Verification
      Roll Out
      Unit4
      Pre- Roll Out
      • At the end of this phase will deliver:
      • Minutes of Meeting
      • Implanted System
      • Minutes Closure Project.
      • Infrastructure support and warranty.
      • Parts of incidents. The incident occurred after the entry into production during the period of support will be reflected in a part of incidences.
    • Features and advancedOptym
      Flexibility: to adjust or modify the solution even though it is in advanced stages of development.
      Time tomarket: best of thebreed, outtothe box and customs.
      Validation of businessmodels.
      Agility and speed.
      Feedback of theenduser.
      Multiplesphases.
    • Scrumfeatures
      • Scrumisgoodforsomekind of projects.
      • Scrumisgoodifthecustomerswaytothinkis in thelongterm.
      • Can adapttoanychangedrequeriments.
      • Thecustomerneedtobeinvolved in alltheprojects.
      • Multilevelteams and areas in theproject.
      • Scrumrecomendbestpracticesused in theproject.
      • Scrumworkswithfunctionalanalysisdevelopment software.
      • Theteamhavetheresponsability of alltheprocess.
      • Rapidlyactions in a changedbusiness.
      • Tocorrectsomeproblemsiseasybecausethesprings are shorts. (time).
    • Scrum DEFINITION
    • SCRUM TEAMS
      • Barcelona Software Factory of ERP eKon
      • 40 Consultants in diferentsskills in Java Platform
      • Granada Software Factory of ERP ABW
      • 2 Teams (10 Consultants + 8 Consultants)
      • Granada Software Factory of ERP Coda2go
      • 1 Team (15 Consultants)
    • Business Case: Laboratorios CINFA
    • CINFA CASE
      • CINFA is a SpanishCompany.
      • Turnover: 183M€ (SMB Company)
      • Principal Products: Pharmadrugs & Medicaldevices.
      • Headquarter: Pamplona – Navarra.
      • Employees: 750 professionals. 200 Field Sales Force.
      • Over 40 years in Spanishmarket, now Portugal & Int´l.
    • CINFA informationsystems
      • ERP developed in house. (Visual Basic & Visual Scripts)
      • CRM Oracle-Siebel 8.0 –> 8.1
      • BI Business Object.
      • ReportingSystem.
      • Tablespc / gprs / access ERP & CRM  Field Sales Force.
    • CINFA CRM CASE
      • ERP can´tofferfrontofficeServices.
      • CINFA decidedtoseeon CRM Solutionsmarket/manufacturer.
      • CINFA decidedtoimplement Siebel CRM with a local partner.
      • FirstPhase. 360º visionintegratedwith BI. (VBC)
      • CINFA decidedtochange of Siebel CRM partner.
      • SecondPhase & NextSteps.
      • CINFA decide todeploytheir CRM strategywith Unit4 from 2008.
      • Unit4 has helped CINFA withthenextphases:
      • Siebel CRM Auditing.
      • DeploymentPhase II withActivities, Products, Pricelists, Oportunities, Campaingsvia Email & Events.
      • Lotus Notes Integration/Email.
      • Trainningtoadvancedusers, administratorusers.
      • ProactiveHotlineSupport (Production Siebel Server)
      • InstitutionalsContacts Management.
       
    • CINFA CRM CASE
      • What CINFA going to do now?
      • Sales Force Automations / Order Management
      • Accounts.
      • Contacts
      • Orders.
      • Billing.
      • Enciclopidea / eCatalog
      • Listsprices.
      • Sales Force Automation.
      • Expenses Control.
      • Competence.
      • Medical planning visits.
      • Geomarketing.
      • What CINFA will do in the future?
      • CTI / Telephony.
      • Evolutive Improvements.
      • New Developments.
      • Siebel Standard & Best Practice will apply.
    • Cinfacrm case
    • CINFA CRM CASE
    • SUCCESFULY STORY
      “Nos decantamos por UNIT4 porque tienen un buen servicio, una larga experiencia y además nos
      hicieron una buena oferta económica”.
      Enrique Tirapu, responsable de sistemas de información de laboratorios Cinfa
      Situación
      Laboratorios Cinfa trabajaba con un ERP de elaboración
      propia que necesitaba un complemento para implantar una
      gestión orientada al cliente.
      1. Confianza y preparación
      “Queremos que UNIT4 no sea un simple colaborador, ya que
      vemos en ellos a un partner tecnológico altamente cualificado”.
      3. Seguridad y respaldo tecnológico
      “Saber que es una empresa grande, con clientes de reconocido
      prestigio y que además tiene una fábrica de desarrollo
      en Granada y otra en Barcelona nos proporciona una gran
      seguridad”.
    • IMPLEMENTED SOLUTIONS
      Software Solutions
    • www.unit4.es
      Thankyou…!!!!
      José Antonio Martínez Martínez
      Email: JoseAntonio.Martinez@unit4.com
      Móvil: +34 628.940.885