Next Gen Digital Reference Tools Computers in Libraries 31 March 2009 Madeline Kriescher Acting Circuit Librarian U.S. Cou...
IM Reference – How’s and Why’s <ul><li>What are the core values of your library, who are your patrons, what do they want? ...
Traditional v. Virtual Service <ul><li>Is the reference desk obsolete? NO! </li></ul><ul><li>E-mail is “old school” but it...
Social Networking <ul><li>Facebook comes to the court…or not? </li></ul><ul><li>Using social networking for collaboration....
Virtual Reference in CO
AskColorado <ul><li>AskColorado is a real-time (chat) online service for information and research help provided by Colorad...
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Computers in Libraries 2009: Next Generation Digital Reference Tools

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My presentation from Computers in Libraries 2009 on the next generation of virtual reference tools and applications and how we are incorporating them with traditional reference service.

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Computers in Libraries 2009: Next Generation Digital Reference Tools

  1. 1. Next Gen Digital Reference Tools Computers in Libraries 31 March 2009 Madeline Kriescher Acting Circuit Librarian U.S. Courts Library, 10 th Circuit, Denver, CO Computers in Libraries 31 March 2009 [email_address]
  2. 2. IM Reference – How’s and Why’s <ul><li>What are the core values of your library, who are your patrons, what do they want? </li></ul><ul><li>What are your goals? Do you have a timeline? </li></ul><ul><li>How will the service be funded? </li></ul><ul><li>What kind of software will you need? </li></ul><ul><li>How much staff time is involved? Will you need to hire? </li></ul><ul><li>How will you train staff and secure patron buy-in? </li></ul><ul><li>How do you effectively market the service? </li></ul>
  3. 3. Traditional v. Virtual Service <ul><li>Is the reference desk obsolete? NO! </li></ul><ul><li>E-mail is “old school” but it’s the preferred method of virtual reference service for the court. </li></ul><ul><li>Slowly introducing other forms of virtual reference service. </li></ul><ul><ul><li>Text a librarian </li></ul></ul><ul><ul><li>Teaching opportunities </li></ul></ul><ul><ul><li>Chat </li></ul></ul>
  4. 4. Social Networking <ul><li>Facebook comes to the court…or not? </li></ul><ul><li>Using social networking for collaboration. </li></ul><ul><ul><li>Twitter </li></ul></ul><ul><ul><li>Ning </li></ul></ul><ul><ul><li>J-Net </li></ul></ul><ul><ul><li>YoungFeds </li></ul></ul><ul><li>Blogs and blawgs – internal and external. </li></ul>
  5. 5. Virtual Reference in CO
  6. 6. AskColorado <ul><li>AskColorado is a real-time (chat) online service for information and research help provided by Colorado libraries. </li></ul><ul><li>AskColorado is a collaborative project among libraries of all types throughout the state. </li></ul><ul><li>Funding comes from Colorado State Library and LSTA grants, as well as other state and local monies. </li></ul><ul><li>At any time, 2-5 library staff members are working. </li></ul><ul><li>Uses Tutor.com to answer online questions. </li></ul><ul><li>U.S. Courts Library is a referral library (questions by e-mail). </li></ul>
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