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    Mgmt issues ppt Mgmt issues ppt Presentation Transcript

    • INN331.2 Management Issues Oral Presentation Outline what well be discussing? Or will the introduction start with identifying the problem/ the context? − Today well be talking about service delivery management within the context of academic libraries − We will give an overview of our topic area and discuss the issue of adapting to changing user needs
    • Context – Academic Libraries Talk about who academic libraries look after Who libraries answer to (funding etc) What the role of academic libraries is
    • Topic Area: Service Delivery Definition and key elements that make up service delivery Im thinking this slide should just read: Aims to create services that are useful, useable, desirable, efficient, and effective Is a human-centred approach that focuses on customer experience and the quality of the service encounter as the key value for success Is a holistic approach that considers in an integrated way strategic, system, process and touch-point design decisions Is a systemic and iterative process that integrates user-oriented, team-based interdisciplinary approaches and methods in ever-learning cycles  Saco & Gonclaves, 2008
    • Issue Overview: Adapting to changing user needs List how user needs have changed/ are changing
    • Significance of issue:Management Perspective
    • Significance of Issue:Management Perspective
    • Implications for the information profession & organisations List implications
    • Implications for the information profession and organisations Considerations that were made when talking about implications for the information profession
    • Problem statement/question“How can academic libraries manage their service delivery in order to adapt to changing user needs?”
    • Problem statement/question“How can academic libraries manage their service delivery in order to adapt to changing user needs?”