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Student handbook 2011 update18 feb
 

Student handbook 2011 update18 feb

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VERSION 1 FINAL

VERSION 1 FINAL

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    Student handbook 2011 update18 feb Student handbook 2011 update18 feb Document Transcript

    • CRICOS Provider Code: 03042K ABN68126522870INTERNATIONAL STUDENTHANDBOOK 2011 Welcome to UNI --Develop You Imagination-- This handbook should be your guide as a student at UNI. You should be aware of what is expected of you and what your options are. We hope the handbook will be useful to you. If you have any queries please don’t hesitate to check our policies on our website, email us, or call us. Information about how to contact us is provided to you in the handbook. Please take the time to read this copy of our current student handbook and familiarise yourself with the student’s rules.
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.au TABLE OF CONTENTSLOCATION AND CONTACT DETAILS................................................................................................................................ - 3 -OPENING HOURS......................................................................................................................................................... - 3 -WHAT POLICY SHOULD I (student self) BE AWARE OF? .................................................................................................... - 4 -STUDENT CODE OF CONDUCT ....................................................................................................................................... - 5 - 1. Right and responsibility.................................................................................................................................... - 5 - 2. Good manners ................................................................................................................................................ - 5 - 3. Noise ............................................................................................................................................................. - 6 - 4. Lateness ........................................................................................................................................................ - 6 - 5. Speaking English............................................................................................................................................. - 6 - 6. Class Rules..................................................................................................................................................... - 6 -course program and attendance .................................................................................................................................... - 7 - 1. Course progress.............................................................................................................................................. - 7 - 2. Attendance..................................................................................................................................................... - 7 - a. Recording Attendance.................................................................................................................................. - 8 - b. SMS from UNI ............................................................................................................................................ - 8 - c. Email from UNI ........................................................................................................................................... - 8 - 3. Related policies and documents ............................................................................................................................. - 8 -INTERVENTION STRATEGY............................................................................................................................................ - 9 - 1. Intervention Strategy Process ........................................................................................................................... - 9 - 4. Related policies and procedures ...................................................................................................................... - 10 -STUDENT TRANSFER REQUEST.................................................................................................................................... - 11 - 1. Students transferring in under the first six months of study................................................................................ - 11 - 2. Applying for a letter of release ........................................................................................................................ - 11 - 3. Related policies, Documents ........................................................................................................................... - 11 -deferment, suspension and cancellation of study ........................................................................................................... - 12 - 1. Deferment of commencement of study requested by student.............................................................................. - 12 - 2. Suspension of study requested by student........................................................................................................ - 12 - 3. Exclusion from class ...................................................................................................................................... - 12 - 4. Institute of enrolment.................................................................................................................................... - 13 - 5. Student Advice ............................................................................................................................................. - 13 - 6. Related policies, documents............................................................................................................................ - 13 -COMPLAINTS AND APPEALS ........................................................................................................................................ - 14 - 1. Internal (Informal) ........................................................................................................................................ - 14 - 2. External (Formal) .......................................................................................................................................... - 14 - 3. Related policies, documents............................................................................................................................ - 14 -recognition of prior learning (rpl)/credit transfer............................................................................................................ - 15 - 1. Recognition of Prior Learning (RPL) ............................................................................................................. - 15 - 2. Credit Transfer ......................................................................................................................................... - 15 - 3. Related policies, document ............................................................................................................................. - 15 -STUDENT ASSESSMENT POLICY .................................................................................................................................. - 16 - 1. Standard of work .......................................................................................................................................... - 16 - 2. Assessment Dates ......................................................................................................................................... - 16 - 3. Re-Assessment ............................................................................................................................................. - 16 - 4. Extensions.................................................................................................................................................... - 17 - 5. Plagiarism (Cheating) .................................................................................................................................... - 17 - 6. Mark review Process ...................................................................................................................................... - 17 -CRICOS Provider Code: 03042K ABN68126522870 --1--
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.au 7. Assignment Cover Sheet ................................................................................................................................ - 18 - 8. Assessment kept by UNI ................................................................................................................................ - 18 -achievement of a qualification ..................................................................................................................................... - 19 -CLASS TIMES/TIMETABLE ........................................................................................................................................... - 19 - 1. Class rolls .................................................................................................................................................... - 19 - 2. Enrolling for next term................................................................................................................................... - 19 -record management................................................................................................................................................... - 20 -student administration information .............................................................................................................................. - 21 - 1. Student card................................................................................................................................................. - 21 - 2. Paying Fees .................................................................................................................................................. - 21 - 3. Payment of tuition fees .................................................................................................................................. - 21 - 4. Refund Policy................................................................................................................................................ - 22 - a. For international student............................................................................................................................ - 22 - b. Refunds after UNI default........................................................................................................................... - 23 - c. Refund general provisions .......................................................................................................................... - 23 -STUDENT SUPPORT SERVICE ...................................................................................................................................... - 24 - 1. Student service............................................................................................................................................. - 24 - 2. Complaint officers ......................................................................................................................................... - 24 - 3. Business and IT Questions.............................................................................................................................. - 25 - 4. Welfare (Academic & Counselling):.................................................................................................................. - 25 - 5. Learner Support (Tutoring)............................................................................................................................. - 25 - 6. Counselling................................................................................................................................................... - 26 - 7. Stress.......................................................................................................................................................... - 26 - 8. Libraries....................................................................................................................................................... - 26 - 9. Institute e-Library ......................................................................................................................................... - 27 - 10. Student Notice Boards ............................................................................................................................... - 27 -FACILITIES ............................................................................................................................................................... - 27 - 1. Photocopying Facilities ................................................................................................................................... - 27 - 2. Computer Facilities........................................................................................................................................ - 27 -LEGAL SERVICE......................................................................................................................................................... - 27 -health and safety at uni.............................................................................................................................................. - 28 - 1. OH&S .......................................................................................................................................................... - 28 - 2. SAFETY ........................................................................................................................................................ - 29 - 3. Emergency Telephone Number ie Police/Fire Department/Ambulance: ................................................................. - 29 - 4. Fire Procedures ............................................................................................................................................. - 29 - 5. EXITS .......................................................................................................................................................... - 29 - 6. First Aid ....................................................................................................................................................... - 29 -overseas health cover ................................................................................................................................................ - 30 - 1. Medical Certificate ......................................................................................................................................... - 30 - 2. AHM Private OSHC-Free 24 hour emergency advice and assistant ....................................................................... - 30 -LIVING IN ADLAIDE AND STUYING AS AN INTERNATIONAL STUDENT .............................................................................. - 30 - 1. Cost of Living................................................................................................................................................ - 31 - 2. Ongoing Expenses ......................................................................................................................................... - 31 - 3. Setting up a Bank Account ............................................................................................................................. - 32 - 4. Bank & ATM Locations.................................................................................................................................... - 32 -VISA ........................................................................................................................................................................ - 33 - 1. Change of Address/Contact Details.................................................................................................................. - 33 - 2. Working in Australia ...................................................................................................................................... - 34 - a. Permission to Work ................................................................................................................................... - 34 - b. Working while studying.............................................................................................................................. - 34 - c. Getting a Tax File Number.......................................................................................................................... - 35 - d. Taxation Returns....................................................................................................................................... - 35 -CRICOS Provider Code: 03042K ABN68126522870 --2--
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auLOCATION AND CONTACT DETAILSLOCATION GF, 31 Franklin Street, Adelaide SA 5000PHONE +61 8 8212 6799FAX +61 8 8125 6696 info@uni-world.orgEMAIL mac_lather@yahoo.comWEBSITE www.universal.sa.edu.auOPENING HOURSDATE TIMEMONDAY-FRIDAY 8.30AM-6.30PMCRICOS Provider Code: 03042K ABN68126522870 --3--
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auWHAT POLICY SHOULD I (STUDENT SELF) BE AWARE OF?As an International Student of UNI Institute you must be aware of the policies below.Extracts from the full policy are in this handbook, but you must refer to the completepolicy for more information at the institute website: www.universal.sa.edu.au a. Assurance and payment of fees b. Deferment, suspension and cancellation policy c. Student complaints and appeals policy d. Course progress and attendance policy e. Critical incident policy and plan f. Critical incident flowchart g. Student transfer request policy h. Intervention strategy i. Recognition of prior learning (RPL)/Credit transfer j. Refund policy k. Student code of conduct l. Student assessment policy m. Student Timetable ( available on our website) n. ESOS Framework website: http://aei.dest.gov.au/AEI/ESOS/QuickInfo/ESOS_FrameWork_pdf.pdfCRICOS Provider Code: 03042K ABN68126522870 --4--
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auSTUDENT CODE OF CONDUCT 1. Right and responsibilityArea My expectation My responsibility I should feel safe I should consider the safety of others at I should feel happy all times I should enjoy clean surroundings I should consider the happiness ofEnvironment others at all times I should put litter in the bin and show consideration for others I should not be bullied at institute I should not bullied othersHarassment I should not be teased at institute I should not teased at others I expect to be spoken to politely I should speak to others politely I expect to be treated fairly I should treat others fairlyPoliteness I expect consideration from others I should be considerate to others I expect my property to be safe I should not touch the property I expect institute property not to be vandalised of others without permission I expect my beliefs and ideas to beRespect I should not vandalise institute property tolerated I should tolerate the beliefs and ideas of others I expect to be able to do my work I should not interrupt othersCo‐operation / I should be prepared for lessons and doobedience without interruption my best at all times I should act in a responsible manner I am here to learn and achieve my best I expect everyone to act responsibly and do as I am told 2. Good mannersYour class mates come from many different parts of the world. We ask that you showrespect for all trainers and classmates and all institute staff regardless of their age,gender, nationality, religion or the way they look. This helps others to respect you andbring an important dividend-a good reputation for your country.CRICOS Provider Code: 03042K ABN68126522870 --5--
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.au 3. NoiseIt is courteous and considerate not to make excessive noise at the institute. Pleaserefrain from shouting as you are in a professional, business environment. 4. LatenessLateness to class is both annoying and inconvenient. Note that lateness will affect theattendance record. If a student is more than half an hour late or class, the student willbe marked absent for session. 5. Speaking EnglishAt the institute speak English as much as possible because it will help you to learn andwill also improve your English. Also, please do not speak your own language in class, itis rude to students from other countries. You will get much more English practices ifyou make friends with students from other countries who are also studying inAustralia. 6. Class Rules a. The only language to be spoken within the classroom at any time is English b. Trainers are to be shown and given RESPECT at all times. c. Discussions between students are not to be conducted whilst the trainer is instructing the class. d. Mobile phones must be set in the silence mode while you are attending the class.CRICOS Provider Code: 03042K ABN68126522870 --6--
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auCOURSE PROGRAM AND ATTENDANCEA study period is defined as a Term 1. Course progressInternational students are required to maintain a satisfactory academic progress. Tomaintain your progress you are required to pass at least 50% of your scheduledsubjects in any study period.If a student fails to maintain satisfactory academic progress in a study period, UNI’Sintervention strategy will be initiated (refer to intervention policy on the UNI website).The student will be notified on the risk of not maintaining satisfactory academicprogress (First warning letter of unsatisfactory course progress) and the continuing riskof the UNI needing to issue an intention to report to DIAC for unsatisfactory progress ifthere is no improvement.If the student is identified as not making satisfactory course progress in secondconsecutive compulsory study period, the student will be contacted by UNI to notifythe DIAC for unsatisfactory progress.Student who fails to meet this requirement will be in breach of their visa, and will beadvised that they have 20 working days in which to access the complaints and appealsprocess.Students may be eligible to be reassessed and a reassessment fee will apply in suchcases. Please speak to your trainer or course coordinator for more information. 2. AttendanceUNI is committed to maintaining the highest standards in student academicCRICOS Provider Code: 03042K ABN68126522870 --7--
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auperformance, integrity of its course and academic standards. For any given studyperiod, the satisfactory attendance requirement is that all overseas students attend aminimum of 80% of the contact hours of their scheduled units of study. If studentfailing to attend at least 80% of practical classes or not meeting timeframes requiredfor assessable units or tasks, should be raised with UNI Director. a. Recording Attendance If a student is absent from the institute because he/she is sick, they should see their doctor and obtain a medical certificate letter. The student may have this copied. It is the student’s responsibility to come to class every day and to maintain a satisfactory attendance. b. SMS from UNIPlease note that any SMS messages you receive from UNI are sent by UNI Director.This means you are able to reply to us. c. Email from UNIPlease note that any email you receive from UNI (uniaustralia@yahoo.com)are sent byUNI Administration. This means you are able to reply to us.3. Related policies and documents Course progress and Attendance policy Intervention Strategy Complaints and Appeals policy International Student Handbook 2011CRICOS Provider Code: 03042K ABN68126522870 --8--
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auINTERVENTION STRATEGYUNI is committed to the delivery of high quality academic outcomes for studentsthrough the regular monitoring and assessment of student progress and through theprovision of high quality support.Standard 10 of the National Code 2007, Monitoring Course Progress requires registeredproviders to have a documented intervention strategy. The Intervention Strategyprocedures set out the process for identifying and assisting students ‘at risk’ of notmaking satisfactory course progress as per our Student Progress policy and procedure.The strategy specifies procedures for contacting and counselling identified students andsets out options available to assist students to achieve satisfactory course progress.At a minimum the intervention strategy must be activated where the student has failedor deemed not yet competent in 50% or more the course or units studied in any studyperiod. Refer to Student Progress Policy and Procedure. 1. Intervention Strategy ProcessAttendance Intervention Trigger ActionConsecutive Days Absent (CDZ) Counsel student documenting withStudent has missed class for five attendance intervention form. Check if pointconsecutive days without approval. 2 and greater applies. Delivery a first warning letter reminding1. Student has reached a point where student of attendance obligations.the maximum possible attendance ofthe whole course duration is 85% or Counsel student documenting withless. attendance intervention form.2. Student has been identified as at Delivery a second warning letter remindingrisk of breaching the minimum 80%CRICOS Provider Code: 03042K ABN68126522870 --9--
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.aurequirement for course attendance. student of attendance obligations. Counsel student documenting with attendance intervention form.3. Student who has maintainedsatisfactory course progress and/or Deliver a third warning letter remindinghas compelling circumstances (e.g. student of attendance obligation.bereavement, medical etc), and is atrisk of falling below 70% attendance.4. Student has breached the 80%threshold for required attendance.4a. If course progress unsatisfactory Issue Final Letter with intervention to report(see relevant doc no…) to PRISMS within 20 days.4b. If no compelling circumstances(e.g. sickness, bereavement etc)5. Student who has maintainedsatisfactory course progress or hascompelling circumstances (e.g. Issue Final Letter with intention to report tobereavement, medical etc.), and, has PRISMS within 20 days.reached the maximum possibleattendance for whole course durationat less than 70%. 4. Related policies and procedures Course progress and attendance Policy Complaints and Appeals PolicyCRICOS Provider Code: 03042K ABN68126522870 - - 10 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auSTUDENT TRANSFER REQUESTA student Transfer Request refers to international student currently enrolled at UNIwho wish to transfer away from the institute to another or student who wish to enrol into UNI from another institution. 1. Students transferring in under the first six months of studyOverseas students are restricted under the National Code 2007 Standard 7 fromtransferring from their principal course of study for a period of six months and, onlyunder certain circumstances can the student transfer their course in under six months.This restriction also applies to any course packaged with their principal course of study. 2. Applying for a letter of releaseStudents can apply for a letter of release to enable them to transfer to anothereduction provider. But UNI will only provide a letter of release to students in the firstsix months of their principle course. 3. Related policies, Documents Complaints and Appeals policyCRICOS Provider Code: 03042K ABN68126522870 - - 11 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auDEFERMENT, SUSPENSION AND CANCELLATION OF STUDY 1. Deferment of commencement of study requested by studentUNI will only grant a deferment of commencement of studies for compassionate andcompelling circumstances (refer to the Deferment, Suspension and Cancellation policyfor more details). 2. Suspension of study requested by studentSuspension means the course is halted for a limited period of time a limited period oftime after the student has commenced studying.International students are only able to suspend their course for a period of less thansix months once they have commenced studying. Periods of suspension of longer thansix months will result in the cancellation of the student’s visa and will, therefore,require the student to apply for their visa to be reinstated. Once the student has commenced the course, UNI will only grant a suspension of study for compassionate and compelling circumstances. The period of suspension will not be included in attendance calculations for UNI International students who suspend their studies for more than 28 days are required by DIAC to return to their home country unless special circumstances exist (e.g. the student is medically unfit to travel) 3. Exclusion from classUNI may exclude a student from class studies on the grounds of misbehaviour by thestudent. Exclusion will occur as the result of any behaviour identified as resulting in theCRICOS Provider Code: 03042K ABN68126522870 - - 12 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auinstitute’s student code conduct. 4. Institute of enrolmentUNI will cancel the enrolment of a student under certain conditions. Please refer to theDeferment, Suspension and Cancellation policy(on UNI website for the conditions of thecancellation of enrolment). 5. Student AdviceDeferment, suspension and cancellation of enrolment can have an effect on a student’svisa as a result of changes to enrolment status. Students will be directed to contact theDepartment of Immigration and Citizenship for advice. 6. Related policies, documents Complaints and Appeals policy Code of conductCRICOS Provider Code: 03042K ABN68126522870 - - 13 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auCOMPLAINTS AND APPEALSStudents are encouraged to discuss any concerns or difficulties with the staff membersor students in question. Students should contact the Administration Officer in the firstinstance to attempt mediation/informal resolution of the complaints. If a student has acomplaints with his/her trainer or teacher, the student may choose to refer the matterdirectly to the Director of UNI. 1. Internal (Informal)If the difficulties cannot be resolved informally then the student should utilise theComplaints AND Appeals procedure. At this point, the student should notify UNI inwriting of the nature and details of the complaint. All internal appeals processes will beat no cost to the student or staff member. 2. External (Formal)If complaints are not resolved after discussion with the Institute, students will have theright to refer to an external agency at minimal or no cost. 3. Related policies, documents Student complaints form Complaints dealing procedure flow chartCRICOS Provider Code: 03042K ABN68126522870 - - 14 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auRECOGNITION OF PRIOR LEARNING (RPL)/CREDIT TRANSFER 1. Recognition of Prior Learning (RPL) must be conducted according to requirements of the AQTF2007. At the time of enrolment, students may apply to have their skills and knowledge assessed for RPL. All RPL must be claimed via the submission of the RPL forms. It is the student’s responsibility to complete the RPL form completely and include all relevant evidence, certified if necessary. 2. Credit Transfer is the recognition of VET study which has been conducted in Australia only. Credit transfer is for students who have preciously studied and successfully completed one or more subjects containing the same competencies as those offered by UNI for Credit Transfer. Credit transfer assesses the initial course or subject that the individual is using to claim access to, the destination course to determine the extent to which it is equivalent learning outcomes, competency outcomes, or standards in a qualification. To apply for Credit Transfer students will need to submit certified copies of their transcript prior to starting with UNI. Fees ($250) may apply if application is submitted after the student has commenced with the institute. 3. Related policies, document RPL and Credit transfer Form Course outlineCRICOS Provider Code: 03042K ABN68126522870 - - 15 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auSTUDENT ASSESSMENT POLICYThe purpose of the Student Assessment Policy is to describe the process andrequirements of assessment at UNI, including assessment design and studentassessment requirements. 1. Standard of workStudents will be provided with criteria for the completion of any assessment activityincluding assignments, project, workplace activity, examinations or group activities.Students should complete their assessment activity in-line with the set criteria. Thismay include such activities as word processing standards, referencing, lay-out andpresentation methods of styles. 2. Assessment DatesStudent will be required to meet dates in a range of ways such as: Submission dates for assignments and projects Pre-determined assessment activities held within class times (i.e. debates, presentations, group activities) 3. Re-AssessmentReassessments are available to students who have not meet the course competency. a. Re-sit for theory assessment: $50 b. Re-sit for practical assessment: $120CRICOS Provider Code: 03042K ABN68126522870 - - 16 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.au 4. ExtensionsStudents who have compelling or compassionate grounds with valid evidence mayapply for an extension but this must be done before the assignment is due or as soonas practicable and must be made with the appropriate forms. If the student is unableto come into the institute to complete the appropriate forms then the institute shouldbe contacted on 0406880899 or via email mac_lather@yahoo.com. If the student’srequest for an extension is successful, there will be no marks penalty for the period ofthe extension. 5. Plagiarism (Cheating)In the event of a student being found to have plagiarised or cheated in some way in anassessment task, that student will be given a zero mark in that assessment task.Similarly a student who fails to submit an assessment task will also receive a zeromark.The UNI director will deal with any dishonest assessments/examinations. Dishonestassessments/examinations include: Deliberate copying or attempting to copy the work of other students with or without their consent Deceitful conduct by submitting the work of another student Using or attempting to use information the trainer, institute or industry has prohibited from use in that sort of assessment or prohibited by law. Plagiarism (i.e taking and using as their own, the thoughts and writings of another with the intent to claim the work as their own) 6. Mark review ProcessStudents who are unhappy with their mark can request for a mark review, the reviewCRICOS Provider Code: 03042K ABN68126522870 - - 17 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auperiod is 12 weeks after the completion of the course. A request for a mark review forreasons of plagiarism will not be accepted. 7. Assignment Cover SheetPlease see trainer for a copy of the assignment cover sheet. 8. Assessment kept by UNIIn order to meet a range of (external) auditing requirements UNI will be retainingevidence of student’s work submitted. This may be in the form of, but not exclusive to: Keeping the originals of any examination papers Keeping the samples of assignments submitted Keeping photographic, video or audio evidence of projects, presentations, interviews or work placement activities.CRICOS Provider Code: 03042K ABN68126522870 - - 18 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auACHIEVEMENT OF A QUALIFICATIONUNI issues a number of formal qualifications to students who have completed theircourse of studies at the institute. For students who pass the course, they must begraded as “competent” for each subject in the relevant course. This means they mustgain a PASS grade in all subjects before a qualification document will be issued.CLASS TIMES/TIMETABLEEach tem you will be issued with a class timetable and study programme.A list of subjects will be posted on UNI website.Please try to be on time for your class as lateness inconveniences fellow students andstaff, and reduces your attendance percentage which may affect your visa. (Please seethe Course progress and Attendance Policy) 1. Class rollsEach class you attend has a separate class roll. The roll is marked by the class trainereach day as a record of your attendance. 2. Enrolling for next termEach term you are expected to complete the enrolment process in order to get yourtimetable for the term. Enrolment for continuing student is available both online andface-to-face.CRICOS Provider Code: 03042K ABN68126522870 - - 19 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auRECORD MANAGEMENTUNI maintains student records in hard-copy and soft-copy, all hard-copy studentrecords are kept on campus in a secure location and are accessible only to UNIpersonnel.All student files are kept in hardcopy and softcopy for 5 years after enrolment hasexpired. Records of student records of student results, amendments to results,qualification, statement of attainment and transcripts will be kept by UNI for 5 yearsafter enrolment has expired.For privacy reasons information about a current or former student of UNI will not bereleased to any one without written permission of the student unless where theinstitute is legally required to release such information.CRICOS Provider Code: 03042K ABN68126522870 - - 20 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auSTUDENT ADMINISTRATION INFORMATION 1. Student cardAll students in UNI will need a student card for access to the campus, the use of thelibrary, facilities etc. student cards will be ready to be picked up within 1 week of yourstart. See Reception to collect your card. 2. Paying FeesYou have to pay your term fees before starting each term. Failure to pay your feeswhen required will result in you being unable to obtain a timetable for study. If you donot commence studies at the commencement of term as stated on your CoE, DIAC willbe notified and you may lose your visa.Student 2011 2012Class materials, hand-outs, internet As required As requiredStudent Card (New) $0 $0Student Card (Renewal) $2 $2 3. Payment of tuition feesFees are reviewed annually and may increase.Tuition fees do not cover the charge for accommodation, living expenses, textbooks,stationery, equipment and external examinations. If fees are not paid by the due date,a late fee may be charged. You will not be allowed into class if you have not paid yourtuition fees and this may lead to loss of attendance. Please keep your receipt as proofof payment.CRICOS Provider Code: 03042K ABN68126522870 - - 21 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auIf you are having difficulty with your fee payments, you must speak to the director atUNI. If you fall behind with your fees, UNI will report you to DIAC for non-payment offees.Payments can be made by: Cash Cheques Bank draft/Money order Bpay 4. Refund PolicyRequests for refund must be lodged to the Director of UNI in writing, using theApplication for Refund Form available at UNI website. a. For international studentIf a visa application is rejected for a student applying for enrolment from offshore, thenthe tuition fees will be refunded less $200 for administrative expenses.If a student withdraws from a course more than 28 weeks before semester servicecommences, less $450 of the semester’s fees will be refund.If a student withdraws from a course 28 days or less before the semester servicecommences, 50% of the semester’s fees.After the commencement of course – No RefundIf a student’s enrolment is terminated after course commencement as a result of aserious breach of student visa conditions or UNI’s rules then, the student will receiveno refund for the semester’s fees in which the enrolment has been cancelled and aCRICOS Provider Code: 03042K ABN68126522870 - - 22 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.aurefund of no more than 40% if the subsequent semester. Any further semester feespaid will be refunded in full.Where a refund is approved by the Director and is not due to the institute defaulting,UNI will make payment of refunds within 28 weeks of receipt of the application. Therefund will be deposited into the student’s bank account only. b. Refunds after UNI defaultIf UNI defaults, then all monies paid less the application fee will be refunded to thestudent within 2 weeks of the default day. UNI defaults if the course: Does not start on the agreed starting dayIf the UNI is unable to fulfil its training obligations to complete a course, then thestudent shall be referred to ACPET for ongoing training management at another RTO. c. Refund general provisionsWhere a refund is approved by the Director, and is not due to the UNI defaulting,institute will make payment of refund within 4 weeks of receipts of the application. Norefunds will be paid to a third party (a person other than the student), unless thestudent requests in writing that the refund is to be transferred to another bankaccount. Student will receive a clear statement of refund explaining how the refundwas calculated. (This policy availability of the complaints and appeals processes, doesnot remove the right of the student to take further action under Australia’s consumerprotection laws)The refund policy is subject to review from time to time.CRICOS Provider Code: 03042K ABN68126522870 - - 23 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auSTUDENT SUPPORT SERVICE 1. Student serviceStudent service staffs are able to assist students with the followings:To pay your fees Questions about home stay and accommodationFor CoE To return applications to course variation formsYour OHSC Contact details for legal, medical or emergency serviceAppointments to see staff If you have a complaint to reportWoman Cultural supportReception staff is able to assist with the following:General enquiries Student cardTo find UNI staff To make an appointment to see UNI staffCheck your course completion date To fill in a request form ( for a letter of enrolment or to get other documents you might need)Change of address forms Mail sent to UNI 2. Complaint officersStudent should speak with compliant officer for the following: For intervention meetings To lodge an appeal against being reported to DIACCRICOS Provider Code: 03042K ABN68126522870 - - 24 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.au 3. Business and IT Questions Students should speak to the following staff members for questions about the IT courses (please make an appointment at reception):Trainers Director Course exemptions ( Recognition of priorQuestions about your IT Timetable learning/Credit transfer)*Class Information Academic problemsGeneral IT Questions Problems with your courseCourse InformationAttendance issues * must be done before the start of the IT term, fees may apply 4. Welfare (Academic & Counselling):Student welfare is important to the staff at UNI. Our experienced welfare staff, Directorof Studies and teachers will assist students with educational matters or any enquiriesthey may have. Students are encouraged to make an appointment with UNI welfarestaff if they require services such as: Academic counselling Welfare counselling Complaints Work placement 5. Learner Support (Tutoring)This is should a student require additional tutorial assistance outside that which isprovided within the course, this must be arranged individually between student andtrainer.CRICOS Provider Code: 03042K ABN68126522870 - - 25 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.au 6. CounsellingHopefully, your time is Australia will be happy one. However, inevitable, sometimesproblems occur in your life that can’t be controlled. UNI understands that theseproblems often feel worse when you are a long way from home and family. Therefore,UNI Counsellor is available to talk through any problems you have, and to lend asympathetic ear. His name is Mukesh Kumar, if you would like to speak to him, pleasefeel free to make an appointment. Crises in your life (you own or your family’s) Difficulty in making an important decision Feeling depressed Feeling highly stressed Alcohol/drug abuse, gambling or other addictive behaviour that is seriously affecting your health or social functioning, including your study. 7. StressMany things can happen in life, some good and some bad. If you have problems whileyou are studying at UNI, the institute counsellor may be able to help. 8. Libraries City of Adelaide Library: Corner North Terrace and Kintore Avenue, Adelaide SA 5000 http://www.slsa.sa.gov.au/site/page.cfm The University of Adelaide: North Terrance, Adelaide, SA 5000 http://www.adelaide.edu.au/library/ University of South Australia: North Terrace, Adelaide SA 5000 http://www.unisa.edu.au/future/?gclid=CPrmoq6E-qUCFQH1bwodly3JmwCRICOS Provider Code: 03042K ABN68126522870 - - 26 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.au 9. Institute e-LibraryThe institute e-Library and email services are available for all students. Additionalresources are also available. 10. Student Notice BoardsPlease check Student Notice Board regularly for important notices regarding yourcourse, examination, industry information etc.FACILITIES 1. Photocopying FacilitiesStudent photocopies can be done through UNI reception. Please ask the receptionist tomake copies for you. 2. Computer FacilitiesThere are number of computers in the UNI and also provides Apple IMAC PCs aroundthe campuses.LEGAL SERVICEInternational students can seek legal advice in relation to immigration (visas),discrimination and many other matters. Legal advice and assistance can be obtainedfor free or at minimal cost. For further information please see below: Legal Aid SA can provide free legal advice by calling Law Access SA legal helpline on 1300 366 424 (cost of a local call from within SA).CRICOS Provider Code: 03042K ABN68126522870 - - 27 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.au Website: http://www.lsc.sa.gov.au/cb_pages/legal_advice.php AHM private OSHC offers Free 24 Hours Emergency Advice and Assistance, this service is only available for international students who are members of AHM Private OSHC (Overseas Student Health Cover) call helpline 1800 006 745.One of the many benefits of your Private OSHC membership is that you have access toa 24 hours emergency telephone service which provides medical, legal and otherassistance over the phone, with the aid of an interpreter where necessary.Service Include: Help with the costs of medical treatment 24 hour emergency service helpline 1800 006 745 for: o Emergency medical assistance o Stress and trauma counselling o Interpreter service Online claiming services, any time of the day or night Informative web site www.ahm.com.au/oshcHEALTH AND SAFETY AT UNI 1. OH&SUNI has a number of policies to facilitate a safe and harmonious working environmentand to meet various statutory compliance requirements.In brief, under our OH&S policy students: are required to take reasonable care of themselves and other in the institute; have a responsibility to co-operate with all healthy & safety provisions procedures and programs, as appropriate properly maintained facilities and equipmentCRICOS Provider Code: 03042K ABN68126522870 - - 28 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.au 2. SAFETYAustralia is considered to be one of the safest counties in the world. However, like in allcountries/major cities, undue risks should not be taken in Adelaide. For example: avoid poorly-lit areas at night time do not provoke undue attention to yourself with loud behaviourIf you are not familiar with Adelaide, or if you must travel at night, please travel withfriend. Also do not accept a ride in a car from someone you do not know, even if theyseem friendly or helpful. 3. Emergency Telephone Number ie Police/Fire Department/Ambulance: 000(from a landline) 112(from a mobile phone) 4. Fire ProceduresStudy the emergency exit map in the classroom. If there is fire:Follow your trainer to the allocated EXITWalk calmly out of the building and refrain from excessive talking 5. EXITSMake sure you are familiar with the location of Exits at each of the campus. A map atthe back of classroom door will indicate the closest exist. 6. First AidAny personal injury sustained at the Institute must be reported immediately to yourtrainer. A basic first aid kit is available for emergencies. Look for the green first aidsign.CRICOS Provider Code: 03042K ABN68126522870 - - 29 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auOVERSEAS HEALTH COVEROverseas Student Health Cover is a Student visa requirement. You must maintain yourhealth cover for the period of your stay.For those students who have just arrived in Australia on a Student Visa.You can still see a doctor while you are waiting for your membership card to arrive.You do not have to wait for your card to arrive before you see a doctor. 1. Medical CertificateThe institute will accept only certificates from registered medical and dentalpractitioners. Certificates must include a provider number. Receipts from doctors arenot acceptable. 2. AHM Private OSHC-Free 24 hour emergency advice and assistantAHM private OSHC offers Free 24 Hours Emergency Advice and Assistance, thisservice is only available for international students who are members of AHM PrivateOSHC (Overseas Student Health Cover) call helpline 1800 006 745.LIVING IN ADLAIDE AND STUYING AS AN INTERNATIONAL STUDENTAdelaide hosts over 15,000 international students and is known locally as the twentyminutes city. Adelaide is recognized as a safe, clean city with fresh air and numeroustrees, parks and green spaces. It also has stunning beauty including wonderful surfingbeaches where you can walk and swim safety.Within walking distance from UNI are many cultural, historical and commercial placesCRICOS Provider Code: 03042K ABN68126522870 - - 30 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auwhich form the very heart of the city. 1. Cost of LivingAdelaide is Australia’s most affordable capital city. International students will requireapproximately $18,000 a year or about $340 a week to cover living expenses inAdelaide. This is a rough guide only. Remember your living costs are separate to yourtuition fees.Expense Estimated CostTemporary Accommodation $350-$500/weekElectricity connection Normally free with 1 year agreementTelephone connection Normally free with 1 year agreementGas connection Normally free with 1 year agreementInternet connection Normally free with 1 year agreementMobile phone and/or network sim card Normally free with 1 year agreementHousehold items, e.g. furniture, $100-$500crockery, etcTransportation $100-$150/monthTextbooks & Educational Expenses $50-$200Insurance-house, car, health DependsTOTAL: $1,500-$3,000 2. Ongoing ExpensesOnce you have established yourself in accommodation, you will need to budget forongoing costs. This is an example of monthly expenses you may have if you live inSINGLE accommodation (costs will reduce if you are in shared accommodation)CRICOS Provider Code: 03042K ABN68126522870 - - 31 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auMonthly Expense Estimated CostRent (four weeks rent@$150/week) $600Food (four weeks@$50-$150/week) $250Electricity $30Gas $30Telephone $30Internet $30Mobile Phone $30Transportation $100Entertainment $100Educational $100TOTAL: $1400 3. Setting up a Bank AccountYou can chose to open an account in any Bank, Credit Union or Building Society inAustralia. Do your research to get the best deal.To open a bank account you will need: your passport ( with arrival date stamped by Australian immigration) student ID card money to deposit into the account ( this can be as little as $10) 4. Bank & ATM LocationsBANK WEBSITENational Australia Bank www.nab.com.auANZ www.anz.com.auCRICOS Provider Code: 03042K ABN68126522870 - - 32 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auCommonwealth Bank www.commbank.com.auWestpac Bank www.westpac.com.auSt George Bank www.stgeorge.com.auVISA If you have a problem or question about your visa talk to the Senior Student Service Officer or the Senior Marketing Manager or you can talk to the Department of Immigration and Citizenship (DIAC) about your visa or other immigration matters. Their office is located at: Level3, 55 Currie Street, Adelaide SA 5000 Under the ESOS framework as an overseas student on a student visa you have responsibilities to: satisfy your student visa conditions maintain your Overseas Student Health Cover (OSHC) for the period of your stay inform your provider if you change your address maintain satisfactory course progress if you are under 18, maintain your approved accommodation, support and general welfare arrangements For more information please refer to http://aei.dest.gov.au/AEI/ESOS/Quickinfo/ESOS _FrameWork_pdf.pdf 1. Change of Address/Contact DetailsPlease make sure the institute always has a record of your current address andtelephone number.Any student visa student who moves to a new address must notify DIAC and theinstitute immediately. It is a requirement of your visa that you inform both. A changeCRICOS Provider Code: 03042K ABN68126522870 - - 33 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.auof address form is available at reception.If you change your residence, you must tell the institute what your new address is.This is essential to help keep the student records up-to-date, so that if the instituteneeds to send anything to you, it will be sent to the correct place. If you have astudent visa,you also need to tell DIAC about your new address. 2. Working in Australia a. Permission to WorkAs of 26 April 2008, people granted student visas will automatically receive permissionto work with their visa grant. Most student visa holders will no longer need to applyseparately in Australia for permission to work. Please note that you will NOT be able towork in Australia until the first official day of classes when the education providerconfirms your study commencement. b. Working while studying you are not permitted to start work until you have commenced your course of study you can work a maximum of 20 hours per week during the term and unlimited hours when your course is not in session.The Department of Immigration and Citizenship (DIAC) considers your course to be “insession”: for the duration of the advertised semesters ( including periods when exams are being held) if you have completed your studies and your confirmation of enrolment is still in effect credited to your main courseCRICOS Provider Code: 03042K ABN68126522870 - - 34 - -
    • Telephone: +61 8 82126799 Email: info@uni-world.org Website:www.universal.sa.edu.au c. Getting a Tax File NumberYou must obtain a Tax File Number to be able to work in Australia. A tax file number(TFN) is your unique reference number to our tax system. When you start work, youremployer will ask you to complete a tax file number declaration form. If you do notprovide a TFN your employment will be taxed at the highest personal income tax rate,which will mean less money in your wages each week. d. Taxation Returns If you pay too much tax you are entitled to a refund. To get a refund you will need to lodge a tax return. You can lodge online using e-tax(free), by mailing a paper tax return, or by paying a registered tax agent to complete and lodge the return for you. If you lodge by e-tax your refund will normally be issued within 14 days. Lodge online using e-tax at www.ato.gov.au For a registered tax agent visit www.tabd.gov Tax returns are lodged at the end of the Australian tax year (1July to 30 June of next year)CRICOS Provider Code: 03042K ABN68126522870 - - 35 - -