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  1. 1. Professionalism Basic Standards & Expectations Macheo Payne Lincoln Child Center 2011 New Hire Orientation
  2. 2. Introductions (Again?) 1. Name, position 2. What does professionalism mean to you? New Hire Orientation
  3. 3. <ul><li>Training Goals </li></ul><ul><li>Explore and define Professionalism as a Lincoln employee </li></ul><ul><li>Discuss Basic Standards & Expectations </li></ul><ul><li>Generate questions, comments, reflections </li></ul>New Hire Orientation
  4. 4. New Hire Orientation <ul><li>What Kind of Professional Are You? What is the Professional Arena? </li></ul><ul><li>Social service Not for profit </li></ul><ul><li>Mental health Service based </li></ul><ul><li>Education Intensive, specialty services </li></ul><ul><li>Youth development </li></ul>What is the Profession?
  5. 5. New Hire Orientation <ul><li>Experiences with Professionalism </li></ul><ul><li>*Activity* </li></ul><ul><li>In small groups, pick a company that exemplifies professionalism and why? </li></ul><ul><li>Share an experience when someone was extremely unprofessional. </li></ul><ul><li>Share an experience when someone went above and beyond their job to assist you. </li></ul>
  6. 6. What is Professionalism at Lincoln? What is acceptable? What is not acceptable? New Hire Orientation
  7. 7. New Hire Orientation Basic Standards & Expectations Accountability (on time, on post, acting responsibily, responding appropriately) Communication (respectfully, keep supervisor informed, ask for clarity or help) Presentation (dress, language, demeanor, attitude, behavior, state of mind) Job Function (follow policies & procedures, work to the best of your abilities) Teamwork (support is a 2 way street, so if conflict)
  8. 8. What are Professional Skills? Got skills? objective skills---------------subjective skills tangible skillls----------------abstract skills hard skills---------------------soft skills technical skills----------------interpersonal skills learned skills------------------natural skills specialized skills--------------general skills New Hire Orientation
  9. 9. New Hire Orientation BREAK? BREAK!
  10. 10. Boundaries <ul><li>Personal Boundaries </li></ul><ul><li>(Personal comfort zone) </li></ul><ul><li>Personal business </li></ul><ul><li>Privacy (TMI) </li></ul><ul><li>Personal beliefs </li></ul><ul><li>Professional Boundaries </li></ul><ul><li>(Conduct as an employee) </li></ul><ul><li>Attitude </li></ul><ul><li>Gossip </li></ul><ul><li>Outside affiliation with staff & families </li></ul><ul><li>Harassment </li></ul><ul><li>Appropriate discussion </li></ul><ul><li>Solicitation </li></ul><ul><li>Client Boundaries </li></ul><ul><li>(conduct with clients) </li></ul><ul><li>Physical space </li></ul><ul><li>Outside contact </li></ul><ul><li>Social networking </li></ul><ul><li>Favoritism </li></ul><ul><li>Giving money </li></ul><ul><li>Over identify </li></ul><ul><li>Too casual or informal </li></ul>
  11. 11. Boundaries <ul><li>Personal Boundaries Keeping your personal life separate from your work environment is important. </li></ul><ul><li>Examples: </li></ul><ul><li>Keeping personal information to yourself </li></ul><ul><li>Not allowing personal issues & challenges infringe on your ability to perform at work </li></ul><ul><li>Not using your time at work to deal with personal issues not related to the job </li></ul>
  12. 12. Boundaries <ul><li>Professional Boundaries Finding the balance between being personable and remaining professional is critical. Always default to a professional demeanor and establish rapport after boundaries are clearly defined and established. </li></ul><ul><li>Examples: </li></ul><ul><li>Maintaining professional demeanor, dress, language, communication & conduct at all times while at work </li></ul><ul><li>Responding appropriately to challenges on the job despite personal feelings or inclination to respond differently </li></ul><ul><li>Developing relationships with other staff, contractors risky and blur the line </li></ul>
  13. 13. Boundaries <ul><li>Client Boundaries </li></ul><ul><li>Clients cross boundaries often. It is the responsibility of the staff person to establish and reinforce appropriate boundaries at all times. Examples: </li></ul><ul><li>Keeping appropriate physical boundaries with clients; no touching, hugging or physical playfulness with clients </li></ul><ul><li>Keeping emotional boundaries in all interactions; </li></ul><ul><ul><li>be aware of favoritism </li></ul></ul><ul><ul><li>clients liking you or you </li></ul></ul><ul><li>Keeping appropriate social boundaries </li></ul><ul><ul><li>Not over identifying with clients </li></ul></ul><ul><ul><li>Not interacting too casually with clients </li></ul></ul><ul><ul><li>Not allowing clients to interact to familiarly or casually with you or in your presence (always acknowledge inappropriate behavior or language) </li></ul></ul>
  14. 14. New Hire Orientation LUNCH BREAK Eat Take a walk Go to HR Talk Be alone Take care of your business Be back on time
  15. 15. Agency Values <ul><li>Principles of Care </li></ul><ul><li>(delivery) </li></ul><ul><li>Strength-Based </li></ul><ul><li>Family Centered </li></ul><ul><li>Best Practices </li></ul><ul><li>Team-Based and Integrated Care </li></ul><ul><li>Early Intervention and Prevention </li></ul><ul><li>Lincoln Values </li></ul><ul><li>(spirit of delivery) </li></ul><ul><li>Excellence </li></ul><ul><li>Diversity </li></ul><ul><li>Compassion </li></ul><ul><li>Integrity </li></ul><ul><li>Respect </li></ul><ul><li>Courage </li></ul>Mission (guiding approach) To enable vulnerable and emotionally troubled children and their families to lead independent and fulfilling lives. Alignment Which principles or values do you hold personally? How do you carry them?
  16. 16. Purpose Why are you here? (in this line of work) What has led you to this work? What about this work speaks to you and who you are? What do you bring to this work? What do you gain from this work?
  17. 17. <ul><li>Write out 10 things that sustain you </li></ul><ul><li>Label them according to the categories </li></ul><ul><li>Then label them according to level of control </li></ul>Burnout and Self Care <ul><li>What Sustains You? </li></ul><ul><li>Where do these fall? </li></ul><ul><ul><li>Mentally </li></ul></ul><ul><ul><li>Emotionally </li></ul></ul><ul><ul><li>Physically </li></ul></ul><ul><ul><li>Spiritually </li></ul></ul><ul><li>What Drains You? </li></ul><ul><li>Where do these fall? </li></ul><ul><ul><li>Outside of your control </li></ul></ul><ul><ul><li>Within your influence </li></ul></ul><ul><ul><li>Completely in your control </li></ul></ul>
  18. 18. Burnout and Self Care <ul><li>Personal Strategies </li></ul><ul><li>Spirituality </li></ul><ul><li>Supportive relationships </li></ul><ul><li>Personal practices </li></ul><ul><li>Plan your self care </li></ul><ul><li>What are your practices? </li></ul><ul><li>Agency Support </li></ul><ul><li>Benefits package </li></ul><ul><li>EAP </li></ul><ul><li>Breaks & Lunch </li></ul><ul><li>Training & development </li></ul><ul><li>HR </li></ul>
  19. 19. Thank You <ul><li>Questions? </li></ul><ul><li>Comments? </li></ul><ul><li>Reflections? </li></ul><ul><li>Feedback? </li></ul>