Professional Boundaries Finding the balance between being personable and remaining professional is critical. Always default to a professional demeanor and establish rapport after boundaries are clearly defined and established.
Maintaining professional demeanor, dress, language, communication & conduct at all times while at work
Responding appropriately to challenges on the job despite personal feelings or inclination to respond differently
Developing relationships with other staff, contractors risky and blur the line
Encourage. You risk being one of them or being out of touch but mirroring negativity eliminates the “adult” from the interaction.
Ask Questions. What do you mean? Do we know that for certain? What does that mean for you? What was the context? Typically people have half the story and it fair to point that out so we can move forward.
Recast & reframe. With principles in mind (guarding against sarcasm but using humor appropriately), restate the issue from a more fair balanced point of view as if others were present.
Redirect. Subtle or not so subtle redirection to strength based, performance-based focus is the most helpful.