Observing Users
                              Fall 2005
                              Design research project

           ...
Keating Hall
Designed in the 1950s by Myron
Goldsmith, Keating Hall is a classic
example of Mies van der Rohe’s
style—eleg...
Trying to Do Too Much?




Home of sports teams       ROTC Fitness training   Basketball, Swimming
(Practice and Competiti...
Trying to Do Too Much?


                                                              IIT Team Sports
                   ...
Our Initial Observations
Basement Entrance Grim Interior   Lack of Storage   Campus Location




Maintenance       Crowded...
Listening to Students
Research Methods


• Site visits
• 57 student surveys
• 10 interviews with students, including team players & ROTC student...
Who Uses Keating?

                                                                              • Visit Keating to have
 ...
A Journey to the Gym
           Attraction              Entry                   Experience                Exit            ...
What Do Students Want?                                                                                                    ...
What Do Students Want?                                                                                                    ...
What Do Students Want?                                                                             Athletes
              ...
What Do Students Want?                                         Athletes
                                                  ...
Themes & Insights
Who is at the Gym?


                                  Students
                                   for fun
               ...
Who is On
Campus?

                                 Students
                                  for fun
               Athl...
Who is On
Campus?
Keating is a
                                           Students
limited resource.                      ...
Top User-Observed Issues: POEMS
People       Objects        Environment Messages            Services


It’s too     Everyt...
Top User-Observed Issues: POEMS




$$$
People       Objects        Environment Messages            Services


It’s too   ...
A Root Issue: Campus Culture
Why Visit the Gym?

Health
Improved appearance
Greater strength
Enjoyment
Skill development
From surveys conducted on camp...
Why Visit the Gym?                               Why Stay Home?

Health                                           Too busy...
Why Visit the Gym?                               Why Stay Home?

Health                                           Too busy...
“It’s better to be in-shape
 when you’re on a date,           “There’s no pressure to
 because you feel more             l...
Innovation Opportunities
Building a Fitness Culture

• Provide easy, convenient access to fitness
• Tell people how to pursue fitness
• Foster soci...
Open longer      Tour of facilities   “How to Workout”   Personal trainer   Classes           Provide towel
hours         ...
Hire an IIT Fitness Czar who:
 Promotes fitness   Sponsors/organizes   Liaises with Health     Hosts periodic events
 on c...
Build New Rec Center!
Featuring: skateboard court, boxing, handicapped accessibility, hot tub & sauna, bigger
weight room ...
Build new rec center!
Featuring: skateboard court, boxing, handicapped accessibility, hot tub & sauna, bigger
weight room ...
Why is Campus Fitness Important?


Contributes to IIT’s Growth

  “I’m trying to decide between three different
   college...
Why is Campus Fitness Important?


Healthier Graduates

  “Imagine what could result if every IIT graduate
   developed a ...
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Observing users

  1. 1. Observing Users Fall 2005 Design research project Chung Yi Fan Geetha Gottumukkala Randy MacDonald David McGaw Not Quite In Shape IIT’s Keating Sports Center
  2. 2. Keating Hall Designed in the 1950s by Myron Goldsmith, Keating Hall is a classic example of Mies van der Rohe’s style—elegant simplicity combined with spartan utility. > Lots of maintenance needed > Hard to expand and modernize
  3. 3. Trying to Do Too Much? Home of sports teams ROTC Fitness training Basketball, Swimming (Practice and Competition) Intramurals Badminton, Racquetball Coaching staff offices Fitness Aerobics, Weight Training Recreation
  4. 4. Trying to Do Too Much? IIT Team Sports Baseball (men) Basketball Soccer Swimming/Diving Track & Field Volleyball (women) Home of sports teams ROTC Fitness training Basketball, Swimming (Practice and Competition) Intramurals Badminton, Racquetball Coaching staff offices Fitness Aerobics, Weight Training Recreation
  5. 5. Our Initial Observations Basement Entrance Grim Interior Lack of Storage Campus Location Maintenance Crowded Rooms Wasted Space Inhospitable
  6. 6. Listening to Students
  7. 7. Research Methods • Site visits • 57 student surveys • 10 interviews with students, including team players & ROTC students • Card sorting exercise • Charrette design workshop • Interview with IIT student healthcare professional • Interview with IIT Dean of Students
  8. 8. Who Uses Keating? • Visit Keating to have • Average five visits a fun with friends. week. • Use not only sport Students • Student Center (MTCC) is the other primary courts but also the for fun weight room and Varsity Team student hangout. lockers. Athletes • Some students place a priority on keeping healthy and main- ROTC Students taining their appearance. for • Most of them go to the weight room or play basketball fitness • Many complain about the busy space usage—they feel like minority users. • ROTC students are required to maintain minimum fitness levels, and have group weight training and athletic practice at Keating four to five times a week.
  9. 9. A Journey to the Gym Attraction Entry Experience Exit Extension Team Athletes Have to go to the gym IF too early, be the Change in locker Shower Go home with at specific times door guard. rooms Change clothes teammates Pick equipment (talk about IF too late,wait. Meet teammates achievements, places Practice session for improvement) ROTC Cadets Have to go to the gym Change into Gymwear Go to the gym Shower Go home with friends to maintain fitness Arrive Exercise Change clothes (talk about meeting levels Show ID Frustrations with(out) ROTC standards) mats,mirrors,etc. Get kicked out by team. Average Students Choose to go to the Call friends fix time Exercise/Play Shower Go home with friends gym Change into comforts Chat with friends or may just go home to (talk about working out Arrive Frustrations with(out) change. more often and eating Show ID courts nutritious)
  10. 10. What Do Students Want? Athletes Students for fun Students Team Athletes 3.1%* ROTC for fitness ROTC 1.2%* “I workout every Motivations day—and I am • I like playing my sport—I’m good at this. actually required to • Being fit has specific benefits I’m focused on maintain a certain (scholarship, becoming a pilot). level of fitness.” Desires “I live here!” • Daily, scheduled access. • Practical functionality: specialized workout equipment, mats for ab work, mirrors to check weight training form, decline bench, scales in locker room. • Access to coaches. *Percentage of undergraduate and graduate students on main campus. Varsity Team participation from IIT Athletic Department report on Equity in Athletics, October 2003. ROTC participation from Lt. Derrick Kiker, USN, ROTC advisor.
  11. 11. What Do Students Want? Athletes Students for fun ROTC Students for fitness Fitness-Oriented Students about 10–15%* “I just like keeping Motivations fit. I’ve always • I like working out—I enjoy the skill involved, worked out and I like being healthy. regularly.” • I like looking good. Desires • Frequent access, when convenient. • Free weights. • Aerobic equipment. *Portion estimated based on student surveys conducted on campus October 2005, and on student perceptions reported in interviews.
  12. 12. What Do Students Want? Athletes Students for fun ROTC Students for fitness General Student Population about 70%* “I like having fun.” Motivations • I enjoy hanging out with friends—playing informal games (basketball, badminton, etc.) is a good way to do that. • I like having fun; but the gym isn’t always fun. Desires • Place to have fun. • Access when it’s convenient. • Some kind of workout that isn’t too hard to understand or to do, and that doesn’t take too much time. *Balance after Varsity Athlete, ROTC, and Fitness-Oriented Students
  13. 13. What Do Students Want? Athletes Students for fun ROTC Students for fitness Everybody “Why can’t it be Scheduling Challenges easier to get access • Student workers use informal methods to to Keating?” schedule their time—leaving uncertainty for everybody. • Pool is closed from 2 to 6 pm. • Arriving early for a team workout could mean you have to sit at the desk as a monitor. • Arriving late for a team workout (but before public hours) means you have to wait at the door for someone to open it. • The gym closes at 11 pm?? Hello?? Students stay up late!
  14. 14. Themes & Insights
  15. 15. Who is at the Gym? Students for fun Athletes ROTC Students for fitness
  16. 16. Who is On Campus? Students for fun Athletes ROTC Students for fitness
  17. 17. Who is On Campus? Keating is a Students limited resource. for fun Athletes ROTC Student for fitness IIT Main Campus Undergrad 2,216 Grad 2,691 Faculty 450 total 5,357
  18. 18. Top User-Observed Issues: POEMS People Objects Environment Messages Services It’s too Everything My God Nobody The gym crowded! is just too it’s so hot, ever told should be old and I can’t me how to open 24 rusty. breathe! work out. hours. Remodeled Stuff stays There’s no The student Crowded in workout broken a long A/C in the monitors evening, hard room = more time. summer, aren’t any to access in users. But and poor help. morning. teams get ventilation all priority— the time. kicking others out.
  19. 19. Top User-Observed Issues: POEMS $$$ People Objects Environment Messages Services It’s too Everything My God Nobody The gym crowded! is just too it’s so hot, ever told should be old and I can’t me how to open 24 rusty. breathe! work out. hours. Remodeled Stuff stays There’s no The student Crowded in workout broken a long A/C in the monitors evening, hard room = more time. summer, aren’t any to access in users. But and poor help. morning. teams get ventilation all priority— the time. kicking others out.
  20. 20. A Root Issue: Campus Culture
  21. 21. Why Visit the Gym? Health Improved appearance Greater strength Enjoyment Skill development From surveys conducted on campus, October 2005
  22. 22. Why Visit the Gym? Why Stay Home? Health Too busy Improved appearance Too tired Greater strength It’s crowded Enjoyment I don’t like it Skill development What’s a workout? From surveys conducted on campus, October 2005 From surveys conducted on campus, October 2005
  23. 23. Why Visit the Gym? Why Stay Home? Health Too busy Improved appearance Too tired Greater strength It’s crowded Enjoyment I don’t like it Skill development What’s a workout? From surveys conducted on campus, October 2005 From surveys conducted on campus, October 2005 Demographics Male 68% Female 32% International 31% Countries 105 of Origin
  24. 24. “It’s better to be in-shape when you’re on a date, “There’s no pressure to because you feel more look good at IIT.” confident.” —A visibly overweight student. “I think it is important “IIT students don’t go to to take one or two the gym—they eat a lot hours each day for your and like to hang out.” health.” —A student who admits to going to the gym only once a month.
  25. 25. Innovation Opportunities
  26. 26. Building a Fitness Culture • Provide easy, convenient access to fitness • Tell people how to pursue fitness • Foster social support— more fun to play basketball than Doom • Show the benefits: Short-term—sleep better, feel better, don’t get sick Long-term—look better, be stronger • “Body Engineering” (But without making a big deal out of body image)
  27. 27. Open longer Tour of facilities “How to Workout” Personal trainer Classes Provide towel hours posters availability (Tai Chi, etc.) service Near-Term Innovations: Fall 2006 Maintenance: Fix stairs, Improved signage/ Move mirrors to needed Move TVs to cardio fix vending machines ambience locations area
  28. 28. Hire an IIT Fitness Czar who: Promotes fitness Sponsors/organizes Liaises with Health Hosts periodic events on campus intramural sports Services and Keating (fitness open houses); coaches to make sure game free-for-all nights scheduling works best Mid-Term Innovations: Fall 2007 Registration Department Student Health Center Improve the entrance experience Look & feel Include fitness in freshman orientation
  29. 29. Build New Rec Center! Featuring: skateboard court, boxing, handicapped accessibility, hot tub & sauna, bigger weight room and cafe. And room for all teams, ROTC, and the general student population. Long-Term Innovations: Fall 2012 + Renovate Keating for Consider a “Human Factors” academic program team sports, preserving that integrates ergonomics, physical fitness, etc. as architectural qualities. part of how an engineering school begins to value fitness & health.
  30. 30. Build new rec center! Featuring: skateboard court, boxing, handicapped accessibility, hot tub & sauna, bigger weight room and cafe. And room for all teams, ROTC, and the general student population. Long-Term Innovations: Fall 2012 Renovate Keating for Consider a “Human Factors” academic program team sports, preserving that integrates ergonomics, physical fitness, etc. as architectural qualities. part of how an engineering school begins to value fitness & health.
  31. 31. Why is Campus Fitness Important? Contributes to IIT’s Growth “I’m trying to decide between three different colleges in the Chicago area. A better gym would definitely influence my choice of college.” —Prospective Student
  32. 32. Why is Campus Fitness Important? Healthier Graduates “Imagine what could result if every IIT graduate developed a healthier lifestyle and lived an extra ten years. Just think of all the good they could do in the world.” —A Future IIT Alumnus

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