Apprendre A Mieux Gerer Ses Emotions

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Apprendre A Mieux Gerer Ses Emotions

  1. 1. APPRENDRE À MIEUX GERER SES EMOTIONS CONTENU: 1. LES EMOTIONS 2. L’INTELLIGENCE EMOTIONNELLE 3. LE CERVEAU 4. LE CONTROLE DE SON IMPULSIVITE 5. LA CHAINE EMOTIVO-RATIONNEL 6. LE STRESS 7. EVALUATION / EXAMEN.
  2. 2. Emotional Intelligence (EQ)
  3. 3. Emotional Intelligence
  4. 4. Definition of Emotional intelligence <ul><li>The Common Definition of Emotional Intelligence is use by Goleman, BarOn, Meyer, Salovey and Caruso to define the concept of emotional intelligence </li></ul><ul><li>Emotional intelligence is the innate potential to feel, use, communicate, recognize, remember, learn, manage and understand emotions. </li></ul>
  5. 5. Emotional Intelligence <ul><li>Leadership development </li></ul><ul><li>is primarily a function of emotional development </li></ul>
  6. 6. <ul><li>An emotionally intelligent leader is one who can persuade others to do the same thing and to make them feel good about it and want to wake up in the morning and keep doing it. </li></ul>Emotional Intelligence
  7. 7. Emotional Intelligence Feelings are indispensable for rational decision making. Feelings are like a compass, they guide us in the right direction.
  8. 8. <ul><li>Motivation </li></ul><ul><li>= </li></ul><ul><li>20 % du Raisonnement analytique (Intelligence ‘classique ’) </li></ul><ul><li>+ </li></ul><ul><li>80 % de l’Intelligence émotionnelle </li></ul>Emotional Intelligence
  9. 9. <ul><li>The capacity for recognizing our own feelings and those of others. </li></ul><ul><li>The ability to identify emotion in one‘s physical states, feelings and thoughts. </li></ul>What is Emotional Intelligence ? John Mayer & Peter Salovey
  10. 10. Why <ul><li>For motivating ourselves </li></ul><ul><li>and </li></ul><ul><li>for managing emotions </li></ul><ul><li>well in ourselves and others </li></ul>Emotional Intelligence
  11. 11. <ul><li>the ability to acquire and apply knowledge from your emotions and the emotions of others </li></ul><ul><li>skill to use your emotions to help you make choices </li></ul><ul><li>effective control over yourself and your impact on others. </li></ul>Why Emotional Intelligence
  12. 12. <ul><li>Intelligence Quotient </li></ul><ul><li>( IQ ) </li></ul>Based on cognitive abilities verbal perceptual analytical
  13. 13. Emotional Intelligence ( EQ ) <ul><li>Based on emotional abilities </li></ul><ul><li>Signals </li></ul><ul><li>internal </li></ul><ul><li>external </li></ul>Emotions governed the relationship changed
  14. 14. A major difference <ul><li>EQ has more upside potential than IQ </li></ul><ul><li>EQ helps people work with others. </li></ul><ul><li>EQ can help people overcome their frustrations and get along with others </li></ul><ul><li>EQ skills can be learned: </li></ul><ul><li>Skills needed: self-awareness & self-control </li></ul>IQ / EQ
  15. 15. Emotional Intelligence (EQ)
  16. 16. <ul><li>Self-Awareness </li></ul><ul><li>Self-Management </li></ul><ul><li>Social Awareness </li></ul><ul><li>Relationship Management </li></ul>Emotional Intelligence Competencies
  17. 17. Self-Awareness Knowing one’s internal states, preferences, values, needs, resources and intuitions <ul><li>Emotional Self-Awareness </li></ul><ul><li>Self-Esteem </li></ul><ul><li>Self-Confidence </li></ul><ul><li>Values </li></ul><ul><li>Needs </li></ul>
  18. 18. Knowing one’s internal states <ul><li>Emotional Self-Awareness – Recognize your own inner signals, note how decisions and values match </li></ul><ul><li>Accurate Self-Assessment – Know your real limits and strengths, be graceful in learning, know when to ask for help </li></ul><ul><li>Realistic Self-Confidence – Be willing and able to play to your strengths, admit you have them! </li></ul>
  19. 19. Self-Management Managing one’s internal state & impulses. <ul><li>Emotional Self-Control </li></ul><ul><li>Transparency </li></ul><ul><li>Optimism </li></ul><ul><li>Adaptability </li></ul><ul><li>Innovation </li></ul><ul><li>Achievement </li></ul>
  20. 20. <ul><li>Emotional Self-Control – Manage our own disturbing emotions, stay calm and clear-headed </li></ul><ul><li>Transparency – Live our values & admit mistakes. </li></ul><ul><li>Optimism – Expect the best of everyone. </li></ul><ul><li>Adaptability – Flexible, fluid, comfortable with ambiguity </li></ul><ul><li>Innovation – Seize opportunities, or create them </li></ul><ul><li>Achievement – Continually learning – and teaching– ways to do things better </li></ul>Managing one’s internal states & impulses.
  21. 21. Social Awareness Awareness of other’s feelings & needs. <ul><li>Empathy </li></ul><ul><li>Organizational Awareness </li></ul><ul><li>Service Orientation </li></ul>
  22. 22. Awareness of other’s feelings & needs. <ul><li>Empathy – Listen to other’s perspectives </li></ul><ul><li>Organizational Awareness – know the values and unspoken rules </li></ul><ul><li>Service Orientation – be available to people, serve and receive excellent service </li></ul>
  23. 23. Relationship Management <ul><li>Inspirational </li></ul><ul><li>Influence </li></ul><ul><li>Developing Others </li></ul><ul><li>Conflict Management </li></ul><ul><li>Building Bonds </li></ul><ul><li>Teamwork & Collaboration </li></ul>
  24. 24. Awareness of one’s effect on others. Ability to work effectively and efficiently with others <ul><li>Inspirational – Embody what you ask of others </li></ul><ul><li>Influence – Be persuasive and engaging </li></ul><ul><li>Developing Others – Cultivate people’s abilities </li></ul><ul><li>Conflict Management – acknowledge and redirect </li></ul><ul><li>Building Bonds – Cultivate relationships </li></ul><ul><li>Teamwork & Collaboration – Be a model of respect, helpfulness and cooperation </li></ul>
  25. 25. How can we use Emotional Intelligence Concepts in a Leadership Context??? <ul><li>EI is our ability to acquire and apply knowledge from our emotions and the emotions of others in order to solve problems, and live a more successful, fulfilling life. </li></ul>
  26. 26. Emotional Intelligence A Leader’s Primer
  27. 27. Emotional Intelligence Competencies <ul><li>Intra-personal (invisible to others and occur inside of us) </li></ul><ul><ul><li>Emotional Self-Awareness </li></ul></ul><ul><ul><li>Emotional Self-Regulation </li></ul></ul><ul><ul><li>Emotional Self-Motivation </li></ul></ul><ul><li>Inter personal </li></ul><ul><ul><li>Empathy </li></ul></ul><ul><ul><li>Nurturing Relationships </li></ul></ul>
  28. 28. <ul><li>Enhance your career and success potential </li></ul><ul><li>Improve your personal productivity </li></ul><ul><li>Increase your Motivation & Satisfaction </li></ul><ul><li>Work easily with your family & team members </li></ul><ul><li>Improve life balance so we can enjoy our personal life. </li></ul>Why Emotional Intelligence?
  29. 29. <ul><li>Mental Clarity </li></ul><ul><li>Higher Productivity </li></ul><ul><li>Developing Talent </li></ul><ul><li>Inspire People </li></ul><ul><li>Less Chaos </li></ul><ul><li>Take decisions </li></ul><ul><li>Rely on more people </li></ul><ul><li>Accountable </li></ul><ul><li>Lead organizational change </li></ul><ul><li>Inspiring and energizing </li></ul><ul><li>Team members changing </li></ul><ul><li>Optimism leads to persistence </li></ul><ul><li>Can stay mentally focused </li></ul><ul><li>To work smoothly with people </li></ul>Why Emotional Intelligence? <ul><li>Behavior </li></ul><ul><li>Influence attitudes </li></ul><ul><li>Influence performance </li></ul><ul><li>Influence satisfaction </li></ul><ul><li>A ccountable positive environment </li></ul><ul><li>Eliminate roadblocks </li></ul><ul><li>Organizations can cause a lot of frustration, anxiety, suspicion, and resentment </li></ul><ul><li>Teams may Collapse </li></ul><ul><li>Team members changing </li></ul><ul><li>Strong positive relationships </li></ul><ul><li>Eliminate vicious negative emotional cycle </li></ul>
  30. 30. Why Emotional Intelligence? <ul><li>Volume of work, New requirements, New policies and procedures </li></ul><ul><li>We are worried, confused, fearful, even guilty </li></ul><ul><li>Depressive state, Health, attitude, and morale suffer </li></ul><ul><li>Pressure to do more, work long hard hours </li></ul><ul><li>Interact with people of different functions, To do tasks, they would like to avoid </li></ul><ul><li>Communication hampered, mistakes & errors made, creativity blocked </li></ul><ul><li>Deal with nervous, mad, disgusted and angry , frustrated people </li></ul><ul><li>verbally abused </li></ul>
  31. 34. Emotional Bank Account
  32. 35. Emotional Bank Account <ul><li>WITHDRAWALS </li></ul><ul><li>Angry words </li></ul><ul><li>Unforgiving </li></ul><ul><li>Cruel joke </li></ul><ul><li>Ignoring </li></ul><ul><li>Excluding </li></ul><ul><li>DEPOSITS </li></ul><ul><li>Understanding </li></ul><ul><li>Apology </li></ul><ul><li>Attention to little things </li></ul><ul><li>Keeping commitments </li></ul><ul><li>Consideration </li></ul>
  33. 36. PHYSICAL SPIRITUAL EMOTIONAL / SOCIAL MENTAL
  34. 37. Recharge Your Batteries <ul><li>Physical </li></ul><ul><ul><li>Exercise, nutrition, stress management </li></ul></ul><ul><li>Emotional – Social </li></ul><ul><ul><li>Relationships, service, empathy, security </li></ul></ul><ul><li>Mental </li></ul><ul><ul><li>Reading, planning, visualizing, writing </li></ul></ul><ul><li>Spiritual </li></ul><ul><ul><li>Values, commitment, study, meditation </li></ul></ul>
  35. 38. Everyday of Your Life Be the person you want to be! Make someone happy!
  36. 40. Increase our Emotional Intelligence
  37. 41. <ul><li>People take action (mostly) based on one of three emotions: </li></ul><ul><li>Fear Hope Love </li></ul>
  38. 42. time A journey of a thousand miles must begin with a single step. Lao-Tzu
  39. 43. Emotional Intelligence 5 Ways to Increase our Emotional Intelligence
  40. 44. <ul><li>Five Ways </li></ul><ul><li>to Increase our </li></ul><ul><li>Emotional Intelligence </li></ul>
  41. 45. I love you
  42. 46. I am sorry
  43. 47. Please forgive me
  44. 48. I was wrong
  45. 49. Thank you
  46. 50. How Do You Feel?

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