Project Management SKills Training Programme


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This series of Project Management skills training workshops is designed to help organizations manage projects more collaboratively and profitable across borders.

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Project Management SKills Training Programme

  1. 1. International Training ConsultantsGlobal Project ManagementTraining ProgramGlobalinx CorpInternational Training Consultants Since 1968Developing High Potential People for Global Business
  2. 2. GLOBALINX CORPSeminar NameProject Management Section GLOBALINX specializes in developing グローバルな環境下で働く方々のコミュニケーションや communication and management skills for マネジメント力の向上をお手伝いし、ポテンシャルの高 people working in global business environments. い国際企業人を育てるのが私たちの仕事です。ビジネ We provide a comprehensive range of training スの経営的 戦略的ニーズに合致した総合的包括的な ・ seminars and employee development programs トレーニングを提供しています。異なる文化背景を持つ linked directly to the operational and strategic needs of your business. We aim to develop the 人々によるチームやプロジェクトを成功に導くための真 true potential of employee in order enhance の効果的なコミュニケーション力 マネジメント力の強 ・ their ability to communicate effectively, and 化 向上を目指しています。 ・ successfully manage multi-cultural business トレーニングの領域は、管理者のためのマネジメント teams and projects. 力向上プログラム、海外赴任前トレーニング、社員のビ Our specialized areas include; executive ジネス及びコミュニケーション スキルの向上、 ・ 多文化 management development programs, pre- departure training for managers and customer プロジェクトチームで働くための導入プログラム、個人 support staff, developing employees’ business と組織のコミュニケーション開発プログラム、など多岐 and communication skills, preparing employees にわたります。 to lead and work in multi-cultural project teams, これらトレーニングは、ビジネスの経営的 戦略的ニー ・ and improving individual and organizational ズに応じて社内トレーニングプログラムやコーチングな communication. どにカスタマイズされ提供されます。 We provide tailored, in house training programmes and coaching sessions linked directly to the operational and strategic needs GLOBALINX of your business. Tel. 03.5297.8243 Fax 03.5297.8689 Email URL
  3. 3. ContentsSeminar NameProject Management Section Program Overview.....................................................................................4 Training & Study Flow.................................................................................6 Training Material.........................................................................................7 IT Project Management. ...........................................................................8 . ITIL Foundation v3.....................................................................................10 Seminar Name. ........................................................................................10 . ITIL Foundation v3.....................................................................................11 Project Manager (Introduction)........................................................ 12 PM Essentials.............................................................................................14 Team Work................................................................................................16 Negotiation (for Project Managers). ............................................ 18 Facilitation (Process Management). ............................................. 20 Stakeholder Communication.................................................................22 Multicultural Team Management..........................................................24 Proactive Communication.....................................................................26 PMP Exam Preparation (Basic)...............................................................28 3
  4. 4. Program OverviewSeminar NameProject Management SectionBusiness Challenge All projects need to be completed on schedule, and within budget, using limited resources. This becomes especially difficult when working with team members from different cultures, who speak different languages and have different values and working styles.Solution This series of project management seminars is designed to provide learners with management and leadership skills, communication techniques, and technical and human resource problem solving strategies to effectively and confidently manage and contribute to projects in multicultural and international environments. Project Management Institute Globalinx has been reviewed and approved as a Global Registered Education Provider ofOrganizational Benefits project management training by the Project• Learners acquire a practical skill set for Management Institute (PMI). working in high performance project teams. This means that all graduates of Globalinx PM• Learners develop the confidence and ability training will receive Professional Development Units to negotiate in high pressure situations. towards their continuing certification as a Project Management Professionals (PMP).• Learners gain skills for guiding project processes smoothly from kick-off to hand- over.• Learners become able to confidently present essential project information to management in a timely manor.• Learners develop strong team leadership skills. Additional Services Globalinx also provides the following services to enhance the productivity of our client’s projects:Mission Statement To prepare all project team members to work in • Custom program design and lead high performance, multicultural, global • Custom designed, in-house surveys and project teams. needs assessments We focus on giving workers practical skills that • Individual pre-training assessment can be applied in their daily work and produce • Progress reporting immediate, visible, and measurable benefits both for themselves and for their companies. • Individual after training assessment This means building happy, productive project • Follow-up training recommendations teams, who finish projects on schedule, within • Pre-Departure preparation training budget, and which exceed their client’s expectations. • After arrival coaching and training4
  5. 5. Program OverviewSeminar NameProject Management SectionMethodology Our training approach is interactive and participative, ensuring all participants play a full part in the learning process, thereby making the training experience stimulating, enjoyable, and effective. We emphasize building confidence and developing practical business management and communication skills. The seminars are taught using a combination of interactive multimedia lectures, case-study workshops and group learning activities, video skits, video recorded role-plays, and instructor and peer review and analysis. Each seminar is structured using a simple, step-by- step approach to help the participants quickly Modular Design understand and apply new skills. Our seminars are modular in design, using a consistent format and layout, which means thatMaterials they can be combined to create complete, All seminars are accompanied by workbooks, intensive training programs. These programs videos, slides and textbooks written and may be used for various purposes, such as pre- developed 100% in-house by Globalinx. We departure, post-arrival, or new employee training. adapt the latest, most up-to-date Business Management research and theories to suit Instructors our clients specific business needs and training Our Project Management instructors are all objectives. experienced Project Managers; each with GLOBALINX workbooks are written in both English a minimum of 15 years international business and Japanese and use graphics, flow charts and experience and at least10 years corporate diagrams wherever possible to illustrate difficult training experience. This means that you will concepts or procedures. receive an excellent balance of specialization and business acumen.Video In addition to our core team of instructors, we also Many of our seminars use video recorded role- have a strong network of external instructors and plays, to allow learners to quickly identify points for consultants, and a collaborative relationship with improvement and see their progress. training organizations worldwide.Customized Training Whenever possible, industry-specific examples Blended Learning and case studies are used to make the learning We can use a blended learning approach experience more realistic. This serves to reinforce through the use of CD-ROMS, pre-study textbooks, and complement the learning experience, and interactive e-mail instruction, and online training help the participants to quickly and effectively programs. implement the new skills into their real working environment. Pricing Because our seminars are developed in-house, Please contact the Globalinx office for a existing seminars can be quickly adapted, or quotation. new seminars developed, to address specific Tel. 03.5297.8243 Fax 03.5297.8689 company needs. Email 5
  6. 6. Training & Study FlowSeminar NameProject Management Section Prepare • Pre-study material is provided for each participant. • Each learner studies at a time, place, and pace suitable for Before them, using bilingual workbooks. Pre-Assignment • Learners email a short pre-assignment directly to the instructor for preliminary assessment and immediate feedback. Interactive Lecture • Learners receive multimedia classroom instruction, delivered at a pace that is comfortable, yet challenging, for them. • Questions are answered immediately by qualified trainers. Exercises • Topics are broken down into manageable learning points which are made familiar through short exercises. Feedback • Learners get instant feedback from instructors and fellow stu- dents. Workshops • Learners assemble skill sets in preparation for full-blown role- plays based on realistic business scenarios. Role-plays • Learners practice each skill set in a safe, controlled environ- Classroom ment. • Scenarios are customized for the client’s specific business re- quirements. • Role-plays are recorded on video. Observation • Learners observe and learn from each other. • Student Observers are given evaluation checklists to assess and guide their feedback activity. Feedback • Student Observers provide immediate feedback. • Instructors facilitate a group de-briefing and feedback session. • Instructor feedback is recorded on video for action planning. Video Review & • Learners watch their own performance and evaluate it against Self Evaluation a checklist of targets. Repeat Process • The seminar contains 4 interactive lectures, focussing on key learning areas. Action Plans • Learners create action plans for future study and practice ac- tivities. • Action plans are recorded for follow-up and progress checks. Follow-up • Follow-up study and review materials are provided. • An online graduates forum is available for peer consultation. • Performance improvements are measured using peer review, After customer satisfaction, or other appropriate metrics. • Recommendations are made for further study and practice.6
  7. 7. Training NameSeminar MaterialProject Management Section Workbook Summary of learning point Purpose Step by step proce- Realistic examples of dure learning point in action Powerpoint slide matches workbook Powerpoint 7
  8. 8. IT ProjectNameSeminar ManagementProject Management Section Training Objectives Who Should Attend This project management course is designed for IT engineers who have limited experience of IT projects and want to understand the complete IT project life cycle. It is especially useful for understanding the behavior from the standpoint of project managers. Objectives Since the way to handle projects has changed from controlling to managing recently, all IT engineers have to understand knowledge and skills of project management. These days, Overview the working style of IT engineers is project oriented and relies on project management Case Study methodologies. Several case studies are used in this course. It shows the conversations between customers Deliverables and project managers or between team Therefore, participants of this training course: members or other stakeholders and project managers in realistic situations which most likely • Understand the technical terms of IT happen in IT projects. projects. The participants will analyze the situations from • Understand the characteristics of IT the viewpoints of managers, customers and projects and can see the whole picture of other stakeholders respectively through the IT project life cycle. group discussion and understand the ideal ways of responding. • Understand the importance and necessity of project management by discussing the The course is structured: realistic case studies. 1. Case study analysis • Understand the project management processes and can take necessary actions 2. Group discussion in any project phases. 3. Presentation 4. Q&A 5. Comments 6. Lecture of key points in each IT project phase8
  9. 9. IT Project ManagementSeminar NameProject Management Section Unit 1: IT projects • What is a project? Schedule • What is project management? • What are differences between project Day 1 management and line management? AM Seminar Introduction & • What are characteristics of IT projects? Overview • IT project life cycle. Chapter 1: IT project Unit 2: Proposal Phase Chapter 2: Proposal phase The chapter covers the activities from receiving RFP, making proposals, through to presenting to customers. It illustrates the PM Chapter 3: Defining importance and necessity of this phase as the requirements phase start of an IT project. Chapter 4: Development phase Unit 3: Defining Requirements Phase The chapter illustrates the backgrounds of Chapter 5: Go live and support stakeholder requirements and how to handle phase them. Seminar Review: Unit 4: Development Phase • Lessons Learned This phase is the main phase of IT project life • Personal Action Plans cycle, since the input of resources becomes the largest. The chapter explains how to manage efficiently and effectively. Unit 5: Go live and Support Phase Recently this phase becomes the most important phase of the IT projects since most IT development projects are improvements to existing systems. This chapter explains connection and transition from downstream to upstream on IT projects. 9
  10. 10. ITIL FoundationSeminar Name v3 SectionProject Management Training Objectives Who Should Attend This ITIL seminar is designed for workers responsible for managing, leading, coordinating, and working on IT projects and support services who have limited experience or knowledge of practical, formal ITSM methods. Among those who can benefit from this course are: • IT Management, Support Staff, Developers, and how they map to the Service Lifecycle. and Consultants • Identify the basic concepts and definitions • Business Managers, Business Process Owners related to the Service Lifecycle. • Service Providers, and System Integrators • Identify the activities and roles involved with Objectives the Service Lifecycle. This fun and dynamic workshop introduces • Identify the relationship of each component participants to the process of managing IT of the Service Lifecycle and how they map services to best deliver on business needs. This to other components. is an engaging, case study based approach • Identify the factors that affect the to learning ITIL. On top of that, this course also effectiveness of the Service Lifecycle. prepares the student to complete the exam required for entry into the ITIL v3 intermediate Flexible Scheduling level training courses. • Since this is a modular program, the Prerequisites schedule can be adapted to meet the client None, although a familiarity with IT service and students’ requirements and working conditions. delivery will be beneficial Class Size Maximum 20 participants Overview Language Case Study Japanese or English A unique case study will be designed and used by the trainer after consultation with the client Deliverables to identify specific needs. • Identify the key principles and concepts of IT service management IT Service Management. • ITIL service management practices • Recognize the benefits of implementing ITIL • ITIL approach in an organization. • Process improvement cycle • Define the Service Management processes10
  11. 11. ITIL Foundation v3Project Management Service Strategy • Key principles of Service Strategy Schedule • Service Strategy Planning • Financial Management • Increasing service potential Day 1 • Service Portfolios AM Seminar Introduction & Overview Service Design Unit 1: IT Service Management • Case study introduction • Key principles of Service Design • Workshop • Service Level Management • Service Catalogue Management PM Unit 2: Service Strategy • Capacity & Availability Management • Case Study • IT Service Continuity Management • Workshop • Information Security Management Wrap up for Day 1 Service Transition Day 2 • Key principles of Service Transition • Change Management AM Unit 3: Service Design • Case Study • Asset and Configuration Management • Workshop • Release and Deployment Management Service Operation PM Unit 4: Service Transition • Key principles of Service Operation • Case Study • Workshop • Event Management • Request Fulfilment Wrap up for Day 2 • Incident & Problem Management Day 3 • Access Management AM Unit 5: Service Operation Continual Service Improvement • Case Study • Workshop • Key priciples of CSI • 7-step Improvement Process PM Unit 6: Continual Service Organization and Technology Improvement • Case Study • Service Desk Function • Workshop • Technical Management Function • Application Management Function Chapter 7: Organization and Technology • IT Operations Management Function • Key Roles and Resposibilities Seminar Review: • Technologies and Architectures • Lessons Learned • Personal Action Plans Reference Data • Foundation Mock Examination • Answers and Explanations • ITIL Terminology 11
  12. 12. SeminarManagerProject Name (Introduction)Project Management Section Training Objectives Who Should Attend This project management course is designed for candidates to become project managers or team leader who have the experience working on IT projects. It is especially useful to understand the importance of project management processes. Objectives This course shows the importance of the project management knowledge areas of the PMBOK by using realistic situations. It focuses not on the Overview knowledge itself but on practical skills to handle difficult situations. Case Study Realistic situations which most often happen Deliverables in IT projects are used as case studies in this The participants of this course will understand course. They show two project managers, the necessity and importance of project one is good at handling situations and the management activities and understand the other is not. Participants compare the two important points to execute/monitor and project managers, analyze the differences, control projects in all knowledge areas. and decide what and how should be handled properly through group discussion. The course is structured: 1. Case study analysis 2. Group discussion 3. Presentation 4. Q&A 5. Comments 6. Lecture of the important points in each knowledge area.12
  13. 13. SeminarManagerProject Name (Introduction)Project Management Section Unit 1: Issues of Projects In this chapter, attendants discuss any issues of projects by introducing their own experience. Schedule Each group chooses one project and presents the issues of the project. Day 1 AM Seminar Introduction & Overview Unit 2: Project Management & Initiation Chapter 1: Issues of projects This chapter illustrates the importance of project management, characteristics of IT projects Chapter 2: Project management and initiation and project initiation. Attendants discuss the situations of start point of projects. PM Chapter 3: Activities of project managers • Scope management Unit 3: Activities of Project Managers • Time management This chapter illustrates what project managers • Cost management actually should do for project success by • Quality management each project management knowledge area. Attendants discuss the difficult situations Wrap up for Day 1 concerning the each knowledge area of Day 2 scope, time, cost, quality, human resource, communication, risk and procurement. AM Chapter 3: Activities of project managers (continued) • Human resource management • Communication Unit 4: Skills Necessary for Project Managers management This chapter illustrates what skills are important • Risk management for project manager and get stakeholder satisfaction. Attendants discuss the difficult PM • Procurement management situation concerning the knowledge area of integration. Chapter 4: Skills necessary for project managers Chapter 5: Success and failure of Unit 5: Success and Failure of Projects projects This chapter illustrates the important causes of Seminar Review: project success and failure. Attendants discuss • Lessons Learned and reevaluate the project chosen in chapter • Personal Action Plans one by using the PMBOK knowledge areas. 13
  14. 14. PM EssentialsSeminar NameProject Management Section Training Objectives Who Should Attend This project management seminar is designed for any workers responsible for both managing and working on projects. It is especially useful for those who have limited experience or knowledge of formal project management methods. Objectives This seminar introduces the essential concepts • Variations on the life cycle of project management. Through practical exercises and case studies it gives participants • Continuous improvement the tools and techniques needed to work effectively on a project team. The objective of this course is to enable workers to effectively Project Initiation plan and control successful projects which • Project selection, criteria deliver value to the project organization. • Selection tools; forced pair comparisons • Developing the project charter Deliverables Graduates of this seminar will understand how • Defining objectives to plan, execute, and control a project from • Documenting assumptions initiation to close-out. • The triple constraints • Setting priorities Overview Project Definition Case Study • Identifying stakeholders A project case study will be used throughout • Defining scope; scope diagrams the training to illustrate and practice the concepts and skills. • Defining product/service requirements • Identifying high level risks What is Project Management? • Project Management Definition • Project Management Knowledge Areas Planning • Work Breakdown Structures • Phase based WBS Project Management Life-Cycle • Component based WBS • General project life cycle • Work packages • Phases and their purpose • Project activities14
  15. 15. PM EssentialsSeminar NameProject Management Section • Responsibility assignment matrices • Communication plans Schedule Risk Management Day 1 • Qualitative risk assessment AM Seminar Introduction & Overview • Quantitative risk analysis What is Project Management? • Risk planning • Case study introduction Project Management Life-Cycle • Workshop Estimating • Methods of estimating PM Project Initiation • The estimating process • Workshop Project Definition • Tools; PERT • Workshop • Final estimate development Planning • Workshop Scheduling Day 2 • Network diagrams AM Risk Management • Workshop • Critical path analysis Estimating • Workshop Scheduling Execution and Control • Workshop • Tools for tracking progress and risks • Status reporting PM Execution & Control • Workshop • Change control Project Closure • Workshop • Earned value and variance analysis Continuous Improvement Seminar Review: Project Closure • Lessons Learned • Personal Action Plans • Post project reviews • Stakeholder reports Continuous Improvement • Project management maturity model 15
  16. 16. Team WorkSeminar NameProject Management Section Training Objectives Who Should Attend This project management seminar is designed for novice project managers and team members working on multicultural project teams. It is especially useful for troubled projects or workers about to join a new or overseas project team. Objectives This course explains the principles of best practices1 for effective project teamwork and introduces practical techniques for building high performing, multicultural project teams. Overview Unlike normal project management training, it focusses on “soft skills”, such as communication, Case Study motivation, persuasion, task delegation, A series of project based case studies will be multicultural awareness, and conflict resolution. used throughout the training to illustrate and Projects rarely fail due to a lack of hard skills, practice the concepts and skills. however, they often fail due to poor soft skills. Communication Deliverables This unit explains how team leaders and team By the end of this training, participants should members can work together to create a be able to: common understanding of project objectives, roles, and responsibilities. • Gain the cooperation of team members. • Get accurate, honest, timely progress • Communicating a Common Vision reports. • Closed Loop Communication • Delegate work in an organized manner; • Active Listening develop skills, monitor progress. • Four R’s: Roles, Responsibilities, Recognition • Give and receive feedback without ill will. and Reward • Build a self-monitoring team. • Management by Walking Around • Recognize and reduce cultural barriers to team formation. Team Building • Negotiate acceptable team behavior and This unit explains how to appropriately delegate standards. work packages, monitor progress, provide support and feedback to promote learning • Resolve interpersonal conflicts before they and quickly adapt to changing circumstances. become serious. 1 Sims, Salas & Burke, Is there a “Big Five” in Teamwork? • Task Delegation Process (2003)16
  17. 17. Team WorkSeminar NameProject Management Section • Giving Positive Feedback • Giving Corrective Feedback Schedule • Receiving Feedback • “Scrum” Status Meetings Day 1 Multicultural Teams In order for multicultural teams, to function AM Seminar Introduction & Overview at a high level, team members must have Lecture 1 - Leadership well developed multicultural abilities which • Exercises will allow them to adapt to any intercultural • Feedback and Discussion situation2. While intercultural is training often based on cultural stereotypes (which is always PM Lecture 2 - Team Building risky and usually leads to misunderstandings, • Exercises: Task Delegation frustration and conflict3) our training provides • Case Study: Feedback • Workshop learners with portable skills for intercultural • Role-Play: Giving and competence so they can function effectively Receiving Feedback in any cultural mix. • Role-Play Review (Feedback & Group Discussion) • Managing Cultural Differences • Forming Teams Day 2 • Finding a Third Way AM Lecture 3 – Multicultural Teams • Team Exercises • Building Cultural Bridges • Case study: Multicultural Conflict Resolution Teams • Group Discussion Questions Due to the extraordinary pressures of project team work, conflicts often arise and yet most team workers have no training or experience PM Lecture 4 - Conflict Resolution • Workshop of dealing with this. This unit explains some • Role-Plays: Conflict Resolution of the common cause of conflict and • Role-Play Review (Feedback explains proven procedures for working with & Group Discussion) cooperative conflict and resolving negative conflict. Seminar Review: • Lessons Learned • Personal Action Plans • Direct Approach to Resolving Conflicts • Reflective Listening • Using “I” Statements to manage emotions 2 Klein & McHugh, National Differences in Teamwork (2005) 3 Antal & Friedman, Negotiating Reality as An Approach to Intercultural Competence (2003); Ferrari, S., Human Behavior in International Groups (1972) 17
  18. 18. NegotiationSeminar Name (for Project Managers)Project Management Section Training Objectives Who Should Attend This project management seminar is designed for any project manager who has to negotiate with vendors, customers or within their own company for resources. It is especially useful for troubled projects or leaders of overseas projects. Objectives This seminar describes the concept of principled negotiation and introduces Overview practical techniques for conducting successful negotiations in many situations. Unlike basic Case Study negotiation training, this seminar explains how A series of project based case studies will be to handle difficult negotiation situations, where used throughout the training to illustrate and the Project Manager has little power compared practice the concepts and skills. to their counterpart, or where cultural differences creates unexpected situations. It also reveals opportunities to negotiate which would often be missed. Negotiation Strategies In complex, international negotiations, a problem solving approach often allows the Deliverables negotiators overcome barriers that would By the end of this training, participants should otherwise be impossible.1 This unit introduces be able to: creative problem solving as a framework for negotiation where other methods have failed. • Communicate clearly and assertively This is particularly useful when intercultural • Trade concessions, rather than give away misunderstandings and differences have profit widened the gap between sides. • Recognize opportunities to negotiate better project conditions • Problem Definition • Apply a logical, step-by-step process to • Fact Finding & Interests Discussion make lasting, workable agreements • Option Generation • Control scope creep by making fair trade- • Evaluation& Selection offs which maximize customer satisfaction • Planning, Implementation & Monitoring • Recognize and handle unfair negotiation tactics and strong emotions 1 Kelman, H.C. Negotiation as Interactive Problem Solv- ing, from The Psychodynamics of International Relationships (1991)18
  19. 19. NegotiationSeminar Name (for Project Managers)Project Management Section Managing Expectations Quite often project managers and other project team leaders fail to realize the Schedule possibility of and even necessity for negotiation in their work. As a result, the constraints of their Day 1 project can become unreasonable and lead to frustration and ultimately, failed projects, AM Seminar Introduction & Overview dissatisfied stakeholders and customers. Lecture 1 – Negotiation Strategies This unit introduces techniques specifically • Case studies designed for these situations. • Exercises • Feedback & Group Discussion • Scope Control Lecture 2 – Managing Expectations • Change Control • Case studies • Exercises • Counterproposals • Feedback & Group Discussion • Trade Concessions PM • Workshop • Value Propositions • Role-Plays: Problem Solving in Negotiation • Manage Stakeholder Expectations • Role-Play Review (Feedback & Group Discussion) Tactics, Dirty Tricks and Strong Emotions Day 2 Negotiating involves the use of many types AM Lecture 3 – Tactics, Dirty Tricks & Strong of tactics, both verbal and non-verbal. Emotions Depending on what country a counterpart is • Exercises from, certain tactics are natural negotiation • Feedback & Group Discussion behavior and should be anticipated and appropriate responses prepared.2 Unit 3 PM • Workshop discusses this theme in detail. • Role-Play: Handling Strong Emotions and Dirty Tricks • Role-Play Review (Feedback • Handling dirty tricks & Group Discussion) • “I” statements for controlling emotions Seminar Review: • Power statement technique • Lessons Learned • Feelings, facts, solutions process • Personal Action Plans • Reflective listening technique • Re-framing discussions 2 Adler, N.J. Negotiating Globally, from International Dimensions of Organizational Behavior (2002) 19
  20. 20. FacilitationSeminar Name (Process Management)Project Management Section Training Objectives Who Should Attend This project management seminar is designed for all project managers and team leaders working on multicultural project teams. It is especially useful for troubled projects or leaders of overseas projects. Objectives This seminar introduces process planning, meeting facilitation, and team leadership Overview techniques for maximizing the effectiveness Case Study of global and multicultural project teams. A series of project based case studies will be It describes methods for planning and used throughout the training to illustrate and conducting project meetings which achieve practice the concepts and skills. their objectives. It also explains how to motivate team members, plan work, and review Orientation performance. Unlike normal facilitation or This unit explains techniques for clearly meeting skills training, it focusses more on the identifying and communicating the purpose of psychology of motivation and persuasion. the team activity, whether it is a single meeting or a whole project. Participants are taught how Getting a multicultural team to work together to maximize team commitment by designing effectively is one of the biggest leadership processes as a team, so that all members challenges in today’s global organizations. needs and circumstances are considered. Leaders have to know how to gain the active participation and committed support of • Process Design team members who are usually involved in other work that competes for their time and • Agenda Setting attention. Facilitation is the art of getting • Framing Vision/Outcomes people to work together effectively.1 • Inhibiting Issues • Setting Ground Rules Deliverables By the end of this training, participants will have a better understanding of how to effectively Discussion guide and motivate their team through the Introduces proven techniques for facilitating most common project management processes. group discussions and solving problems. • Turbo/Reverse Brainstorming • Delphi 1 Grove Consultants, (2002) • Force Field Analysis20
  21. 21. FacilitationSeminar Name (Process Management)Project Management Section • Affinity Diagrams • Problem solving Schedule • Fishbone Diagrams Day 1 Decision Making AM Seminar Introduction & Overview In order to maximize commitment from any Lecture 1 - Orientation group, the decision making process needs • Case study to be transparent and agreed upon in • Exercises advance. This unit explains how to facilitate • Feedback and Discussion decision making and consensus. PM Lecture 2 - Discussion • Methods/Getting Agreement • Discussion Techniques • Case study • Consensus • Exercises • Voting • Feedback and Discussion • Executive • Uses of Negotiation Day 2 AM Lecture 3 – Decision Making • Case study Implementation • Exercises • Feedback and Discussion This unit introduces global standard techniques for planning and scheduling activities and milestones, tracking progress, PM Lecture 4 - Implementation • Case study solving problems and adjusting plans. It also • Exercises explains how to motivate team members • Feedback and Discussion and review progress as the work proceeds. Seminar Review: • Supporting Execution • Lessons Learned • Personal Action Plans • Communication Cascades • Process Maps • Gannt Charts • Work Breakdowns • Progress Reviews • Steering Committees • Self Managed Teams 21
  22. 22. Stakeholder CommunicationSeminar NameProject Management Section Training Objectives Who Should Attend This project management seminar is designed for project managers who need to communicate project status to customers, management, business partners or other project stakeholders. Objectives This seminar explains how to analyze the information needs of the different target audiences and present the information to Overview satisfy those needs while achieving project objectives. Unlike other communication Case Study training, this seminar teaches a consultative A series of project based case studies will be approach to communicating, where the used throughout the training to illustrate and objective is (customer/audience) satisfaction, practice the concepts and skills. both with the message and with the process of communicating it. Communication Analysis Deliverables Sometimes communication with stakeholders By the end of this training, participants should is low quality because too much information be able to: is included: busy managers cannot recognize which issues are top priority and therefore do • Accurately analyze their audience’s not know what they need to do to help the information needs. project succeed. This unit explains how to • Present status updates in a way which is analyze the needs of their audience and the quick and easy to understand. needs of their project and communicate only • Clearly explain countermeasures for serious what is necessary. issues. • Audience • Identify, assess and outline plans for serious risks. • Objectives • Provide information in a way which protects • Structure the company image. • Maximize customer satisfaction in complaint situations. Communication Design This unit explains how to communicate critical • Reduce misunderstandings diplomatically. project information in a way which gets the • Report bad news in a timely and proactive necessary action from the audience. way.22
  23. 23. Stakeholder CommunicationSeminar NameProject Management Section External Communication: • Introduction • Progress Schedule • Plan Day 1 • Issues / Clarifications • Risks AM Seminar Introduction and Overview Lecture 1 - Communication Analysis • Conclusion • Case Study • Workshop Internal Communication: • Feedback and Discussion • Project Overview • Milestone Status PM Lecture 2 - Communication Design • Case Study • Issue & Risk Escalations • Workshop • Risk & Issue Escalation Process • Feedback and Discussion • Financial Day 2 AM Lecture 3 – Communication Challenges Communication Challenges • Case Study A project manager must be able to manage • Workshop communication and stakeholder expectations • Feedback and Discussion as well as project processes. Often the most difficult part of project management is the PM Role-play - Status Update Meeting/ human interface between project manager Presentation and stakeholder. This unit explains how to • Answering Questions answer difficult questions, handle complaints, • Handling Complaints and report bad news while maintaining strong • Providing Clarifications working relationships. • Reporting Bad News • Role-Play Review (Feedback & Group Discussion) • Keeping Control • Difficult Questions Seminar Review: • Lessons Learned • Receiving Complaints • Personal Action Plans • Components of Customer Satisfaction • Resolving Complaints • Providing Clarifications • Reporting Bad News 23
  24. 24. Multicultural Team ManagementSeminar NameProject Management Section Training Objectives Who Should Attend This project management seminar is designed for experienced project managers working on multicultural project teams. It is especially useful for troubled projects or leaders of overseas projects. Objectives This seminar explains the principles of best practices for leading high performing, multicultural project teams. Unlike normal Overview project management training, it focusses on “soft skills”, such as goal setting, motivation, Case Study persuasion, multicultural awareness, and A series of project based case studies will be monitoring and appraising performance. used throughout the training to illustrate and Whether you are an experienced manager practice the concepts and skills. or recently promoted, there are many unique and surprising challenges when working with a multicultural project team. Goals & Objectives This unit explains how to communicate business and project objectives clearly and effectively. Deliverables It shows the necessity for gaining agreement on By the end of this training, participants should performance objectives, how to appropriately be able to: monitor performance, and provide appraisals which will assist workers in achieving both • Set project goals and objectives their own personal targets as well as project • Monitor and manage performance objectives. • Manage diverse project teams • Properly facilitate project meetings • Business Case • Gain consensus on decisions • Goal Setting • Create an environment to motivate team • SMART Objectives members to high performance • Performance Management • Hidden Agendas • Personal Action Plans • Performance Appraisals Diversity This unit introduces practical techniques for working with diverse project teams. Unlike other training, it gives leaders portable and flexible24
  25. 25. Multicultural Team ManagementSeminar NameProject Management Section tools and techniques which can be used in real diverse situations. Schedule • Description, Interpretation & Evaluation Tool • Agenda Setting Day 1 • Process Design Meetings AM Seminar Introduction & Overview • Creating Safety Lecture 1 - Goals & Objectives • Wide Band Delphi • Case studies Decision Making • Exercises • Feedback & Group Discussion This unit shows how to get commitment from • Workshop project teams by using transparent decision • Role-play: Appraisal Meeting making processes which can lead to high • Feedback and Discussion levels of consensus among team members. PM Lecture 2 - Diversity This will allow leaders to gain commitment to • Case Studies decisions and facilitate implementation of • Exercises those decisions. It also shows the necessity for • Feedback & Group Discussion leaders to make ethical business decisions while working abroad. Homework: • Review Day 1 • Decision Making Process • Prepare Case Study for Day 2 • Transparent Decision Making Day 2 • Criteria Matrix AM Lecture 3 – Decision Making • Consolidation • Team Exercises • Feedback & Group Discussion • Handling Resistance • Case study: Ethics in Decision • Stakeholder Map Making • Feedback & Group Discussion • Ethics In Decision Making PM Lecture 4 - Implementation & Implementation & Motivation Motivation This unit shows how to turn decisions into • Exercises action. It gives leaders the tools to motivate • Feedback & Group Discussion team members and guide work to successful • Workshop • Role-Plays completion. • Role-Play Review (Feedback & Group Discussion) • Using Action Lists Seminar Review: • Work Breakdown Structures • Lessons Learned • Gantt Charts • Personal Action Plans • Maslow’s Hierarchy of Needs • Herzberg: Motivation & Hygiene • Theory X & Theory Y • Five “I’s” • Withholding Judgment 25
  26. 26. Proactive CommunicationSeminar NameProject Management Section Training Objectives Who Should Attend This project management seminar is designed for both novice and experienced project managers. It is especially useful for troubled projects or leaders of overseas projects where communication has been identified as a weak point. Objectives This seminar explains proven practices for influencing team-mates, colleagues and project stakeholders. Unlike other project Overview management training, it focusses on essential “soft skills”, such as communication, persuasion, influencing and consultation. Case Study A series of project based case studies will be used throughout the training to illustrate and Deliverables: practice the concepts and skills. By the end of the training, participants should be able to: Intervention • Analyze situations and select facts which Support staff will learn the advantages of can be used to construct logical and approaching issues (and people) directly, persuasive arguments in favor of a clear rather than choosing indirect approaches course of action. which may lead to relationship breakdowns or • Prepare easy to understand, persuasive cascading problems. presentation material. • Kick-off and lead consultative discussions to • Proactive Communication achieve well defined outcomes. • Communication Styles • Use questioning techniques to elicit necessary facts and uncover true needs • Assertive Techniques and issues. • Present their own opinions clearly and persuasively using visual tools and Consultation techniques. Support staff will understand the benefit of • Actively lead analytical discussions wherein taking the time to consult with their clients: options are examined for costs, benefits, reducing interpersonal friction; increasing risks, and expected results. buy-in and commitment; and resulting in long- • Uncover counterpart’s objections and term behavioral change due to a deeper handle them assertively. understanding of the issues involved.26
  27. 27. Proactive CommunicationSeminar NameProject Management Section • Leadership Styles • Define Problem Schedule • Root Causes • Present Analysis Day 1 • Constructive Questioning • Feedback Meetings AM Seminar Introduction & Overview Intervention • Lecture and discussion • Case study Presentation Support staff will learn to present PM Consultation recommendations and solutions persuasively • Lecture and discussion by connecting expected results to the • Case study personal and business motivators of their Mini Role-plays clients. • Feedback • Video review and self evaluation • Planning to Present Day 2 • Discovery Technique AM Presentation • Barriers to Listening • Lecture and discussion • Overcoming Objections • Case study • Develop Solution Mini Role-plays • Evaluate Options • Feedback • Video review and self evaluation • Handling Resistance PM Final Role-plays • Feedback • Video review and self evaluation • Seminar Review: • Lessons Learned • Personal Action Plans 27
  28. 28. PMP Exam Preparation (Basic)Seminar NameProject Management Section Schedule Day 1 AM Seminar Introduction & Overview Project Management Framework PM Initiation • Planning Requirements Wrap up for Day 1 Day 2 AM Planning-Activities and Resources Objectives • Planning-RiskWho Should AttendThis project management course is ideal for PM Planning-Schedule and Costproject managers or team leaders seeking the • Execution-Project TeamPMP certification. ManagementLanguage Wrap up for Day 2This course is offered in Japanese Day 3 AM Execution-Activities Overview • Monitoring Control-Measuring PerformanceThis course will assist experienced projectmanagers preparing for the PMP certification PM Monitoring Control-Changeexamination through comprehensive reviews of Managementthe PMI process groups and knowledge areas as • Closurethey relate to PMP examination, exam content, • Professional Responsibilitiespreparation, layout and study tips using PMBOK(4th edition). Wrap up for Day 3 Seminar Review: • Lessons Learned • Personal Action Plans Professional DevelopmentThis course qualifies for 21 hours (21 PDU’s)towards the educational requirement neededto apply for the PMP exam.28
  29. 29. PMP Exam Preparation (Advanced) Seminar Name Project Management Section Objectives ScheduleWho Should Attend Day 1This project management course is ideal for Seminar Introduction & Overviewproject managers or team leaders seeking thePMP certification and have already passed our Lecture and DiscussionPMP Examination (Basic) or equivalent. • PMP Basic Q&A and Discussion • Common MistakesLanguage • Study Tips • Exam StrategiesThis course is offered in Japanese Wrap up for Day 1 Overview Day 2This course is highly interactive and PMP Shiken Seisen Mondaishuucovers appropriate material to satisfy the • Lecture and discussionlearning requirements for sitting for the PMP • Practice Examexamination. Concentrating on exam content • Final Preparationsfrom the “Guide to the PMBOK v4.” Wrap up for Day 2The class includes a wide variety of learning Seminar Review:tools and study aids, all using PMI terminology • Lessons Learnedand other sources such as PMP Shiken Seisen • Personal Action PlansMondaishuu published by Ohmsha. Professional DevelopmentThis course qualifies for 14 hours (14 PDU’s)towards the educational requirement neededto apply for the PMP exam. 29
  30. 30. INTERNATIONAL TRAINING CONSULTANTS Develop Externally ~ Grow InternallyGlobalinx Corp has been providingcorporate training and HR consultingservices for global businesses andgovernment agencies since 1968.Our Mission is to prepare all projectteam members to work in and leadhigh performance, multicultural,global project teams.We focus on giving workers practicalskills that can be applied in their dailywork and produce immediate, visible,and measurable benefits both forthemselves and for their companies.This means building happy,productive project teams, who finishprojects on schedule, within budget,and which exceed their client’sexpectations. Globalinx Corp Tokyo, Chiyoda-ku, Kandasuda-cho 2-23, Nomura Bldg. 5F Tel. 03.5297.8243 Fax 03.5297.8689 Email URL