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The Care & Feeding of Your Vendor
 

The Care & Feeding of Your Vendor

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Presented by: Fran Zablocki, strategist at mStoner, and Colleen Brennan-Barry, assistant director of college and community relations at Monroe Community College. The client/vendor relationship can be ...

Presented by: Fran Zablocki, strategist at mStoner, and Colleen Brennan-Barry, assistant director of college and community relations at Monroe Community College. The client/vendor relationship can be both a blessing and a challenge -- and is as important as the rapport you have with colleagues around campus. Together you can partner for some great success ... as long as you both have established strong working expectations, processes and frameworks (and even perhaps a little bit of friendship) along the way. This session will highlight tips and tactics for keeping that relationship as mutually beneficial as possible so that you can complete projects that both sides are proud of! Colleen and Fran have years of experience working in higher education, and have worked together and on their own with numerous third party companies, from full-service mega-agencies to niche-market contractors - they’ve even won some awards in the process! Fran now works on ‘the other side’ for a consulting company, so this presentation covers the topic from both sides’ perspectives.

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The Care & Feeding of Your Vendor The Care & Feeding of Your Vendor Presentation Transcript

  • The Care & Feedingof Your VendorColleen Brennan-Barry,Monroe CommunityCollege@ColBFran Zablocki,mStoner@zablocki#heweb12#mpd7Monday, May 20, 13
  • Congratulations!If you’re in this presentation, you are likelynow connected to a vendor! How exciting!Image via www.retrojulie.comMonday, May 20, 13
  • But whatdoes it allMEAN?Image via us.123rf.comMonday, May 20, 13
  • What We’reTalking AboutVariety & types of vendorsHow vendors & clients relate toeach otherStages of the relationship fromstart to finishMonday, May 20, 13
  • What is a Vendor?Monday, May 20, 13
  • 0-Second Test:How do youdefine“vendor?”Image via istockphoto.comMonday, May 20, 13
  • TheDictionarySays ...“A person oragency thatsells”How descriptive!Image via www.peterbennett.net/Monday, May 20, 13
  • Hmm. Howabout...Vendor: An individual or groupproviding needed skills to helpcomplete a project for anothergroup who doesn’t possess thatskill set.Monday, May 20, 13
  • Kingdom:VendoraeImage via vintageprintable.swivelchairmedia.comGenus + Species:Superius EducationisMonday, May 20, 13
  • Your Vendorin the WildImage via www.auctionnewsnetwork.com/Monday, May 20, 13
  • Image via d1ij7zv8zivhs3.cloudfront.netMonday, May 20, 13
  • DistinguishingCharacteristicsNocturnalHeavily caffeinatedMulti-locationalExtensive technology on person at all timesAppreciative of cookiesMonday, May 20, 13
  • 0-Second Test:List the typesof vendors.Image via istockphoto.comMonday, May 20, 13
  • Independent freelancerContract employee Part-time employee Full-service agencyNiche agency Internal service departmentMonday, May 20, 13
  • Image via feminema.files.wordpress.comMonday, May 20, 13
  • Vendorus Full-TimusImage via www.kilncreekanimalcare.comMonday, May 20, 13
  • You’re (like) avendor if you workin....• Communications• Creative services• Web services• IT services• (Whatever) servicesMonday, May 20, 13
  • “But we don’tsell anything!”Image via attic.areavoices.comMonday, May 20, 13
  • Image via conniemcleod.files.wordpress.comMonday, May 20, 13
  • Stages of aVendor-ClientRelationshipImage via www.wildlifetheater.comMonday, May 20, 13
  • FieldResearchDetermining thatyou need a vendorImage via NASA Goddard Photo and VideoMonday, May 20, 13
  • Whoneeds avendor?!Most of us,at some point.Monday, May 20, 13
  • You know you needa vendor when...You have a problem that can’t be solved by internal resourcesor expertise.You need more of a particular resource to accomplishsomething -- more writing and photography, for example.You’re too close to the problem & need a fresh look from anew perspective.Monday, May 20, 13
  • You need someone to say what you’ve been saying allalong -- free from the politics and internal pressures.You’re told you’re going to use one -- surprise!You know you needa vendor when...Monday, May 20, 13
  • SearchingOn the HuntMonday, May 20, 13
  • Determine DirectionKnow the project parameters & goals.• Timelines• Working structure• Scope• Goals• Audience• Available vs needed resourcesImage via yesteryearsnew.files.wordpress.comMonday, May 20, 13
  • Find True NorthBe honest about your:StrengthsWeaknessesCapabilitiesTalent gapsPersonalitiesMonday, May 20, 13
  • Consider YourPack StructureDoYou:Use primarily internalresources?Use primarily externalresources?When internal andexternal super-powerscombine!Monday, May 20, 13
  • What is your partnership going to looklike: Door #1, Door #2, or Door #3?Image via publicdomainpictures.netMonday, May 20, 13
  • Assess NeededSkills & AttributesRequirements are required.Monday, May 20, 13
  • How important is it?Monday, May 20, 13
  • 0-Second Test:Where doyou go tofind vendors?Image via istockphoto.comMonday, May 20, 13
  • Beat the Bushes• Look for other projects you like• Google• Professional journals, publications, awards• Online message & discussion groups.• Ask. Just, ask.Monday, May 20, 13
  • SelectionThe Vendor in Its Natural HabitatMonday, May 20, 13
  • Meet the PrideMonday, May 20, 13
  • Visit the HabitatMonday, May 20, 13
  • View the ToolsProject managementProductionCommunicationYou Name ItMonday, May 20, 13
  • 0-Second Test:What are your go-totools for managingprojects & assets withclients & vendors?Image via istockphoto.comMonday, May 20, 13
  • 0-Second Test:PhoneEmailLunchDropbox / Google AppsSkype/ Facetime / G+ HangoutBasecamp / Asana / ActivCollab /MavenlinkImage via istockphoto.comMonday, May 20, 13
  • Check Out thePedigreePortfolioMonday, May 20, 13
  • Tag &SerialNumberAssess along yourrequirement rubricMonday, May 20, 13
  • Call the ExesImage via publicdomainpictures.netMonday, May 20, 13
  • Create a Care PlanSet working parametersDevelop a workplan, including scope andtimelineEstablish expectationsMonday, May 20, 13
  • InterspeciesCommunicationImage via publicdomainpictures.netMonday, May 20, 13
  • Talk It OutStatus meetingsDocument sharingTimeline settingProject toolsImage by A. Davey via FlickrMonday, May 20, 13
  • PricingProcurement & BillingEtiquetteGet Down(to the Nitty Gritty)Monday, May 20, 13
  • Bonding Together Forever(or at least a project lifespan)Image via publicdomainpictures.netMonday, May 20, 13
  • Role With It.Monday, May 20, 13
  • 0-Second Test:What is the best way to get themost value from your vendor?a. Dunk them in your coffee.b. Allergy relief.c. Focus on what they’re rock starsat, and on the talents you doNOT have in-house.d. Dress them in silly hats.Monday, May 20, 13
  • Once, Twice,Thrice ImportantDefine your primary contact for each sideMonday, May 20, 13
  • We need a hero.Image via publicdomainpictures.netMonday, May 20, 13
  • SymbiosisImage via theepochtimes.netMonday, May 20, 13
  • One Project,Multiple VendorsWho is dependent on whom?Is everyone aware of what they need to do?Image via publicdomainpictures.netMonday, May 20, 13
  • Care & FeedingOngoing maintenance of your vendorImage via publicdomainpictures.netMonday, May 20, 13
  • EvolvingExpectationsCheckpointsScope CreepMonday, May 20, 13
  • TroubleshootingStopping good relationships from going badImage via publicdomainpictures.netMonday, May 20, 13
  • TroubleshootingMonday, May 20, 13
  • Trap & ReleaseEnding the relationshipMonday, May 20, 13
  • 0-Second Test:What’s the best way to say ‘It’s over’?a. It’s not you, it’s me.b. It’s not me, it’s you.c. We’re sorry, the number you havedialed is no longer in service.d. Thank you. Please know we’vereally enjoyed X,Y and Z.We hopewe can stay in touch for possiblefuture projects.Monday, May 20, 13
  • As you come across vendors in the wild,remember that we are all part of a greater team!Monday, May 20, 13
  • No vendors were harmed during the making of this presentation.Monday, May 20, 13