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Top Ten Principles for Ensuring Usability in Mobile Health Implementations by Hal Miller-Jacobs, PhD, CPE, Usability Coach

Top Ten Principles for Ensuring Usability in Mobile Health Implementations by Hal Miller-Jacobs, PhD, CPE, Usability Coach

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Usability mHIseminar.Miller-Jacobs Usability mHIseminar.Miller-Jacobs Presentation Transcript

  • Usability: A Critical Component of the mHealth Initative Hal Miller-Jacobs PhD, CPE, CUA Usability Coach
  • Certification Commission for Health Information Technology Criteria for Certification: Functionality Interoperability Security
  • Any Missing Criteria?
  • Functionality Interoperability Security Usability
  • Functionality Interoperability Security Usability - Particularly Critical to Mobile Health Devices
  • Why is Usability for Mobile devices so critical? Limited communications bandwidth: Much smaller display screen Fewer options available on smaller screen Less than ideal environment Greater chance of error
  • Remember this?
  • The Usability Process Identifying Users Physicians Nurses Patients Pharmacists Payers ………
  • The Usability Process Identifying their needs e.g., Physicians: ePrescribing Record observations Review test data …
  • The Usability Process (cont.) Developing scenarios and uses cases Converting these to mobile implementation possibilities Developing prototypes Review by experts (?)
  • The Infamous Palm Beach Ballot Reviewed by ‘experts’!
  • The Usability Process (cont.) Perform Usability Evaluations with actual users on non-functional prototypes Refine prototype Reevaluate
  • In Conclusion Mobile Health devices present a new horizon in providing quality health services in a secure, cost-effective and more timely manner However they require far more attention to Usability issues than even EMR systems
  • Thank You hal@UsabilityCoach.com 617.504.8587