Usability mHIseminar.Miller-Jacobs

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Top Ten Principles for Ensuring Usability in Mobile Health Implementations by Hal Miller-Jacobs, PhD, CPE, Usability Coach

Top Ten Principles for Ensuring Usability in Mobile Health Implementations by Hal Miller-Jacobs, PhD, CPE, Usability Coach

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  • 1. Usability: A Critical Component of the mHealth Initative Hal Miller-Jacobs PhD, CPE, CUA Usability Coach
  • 2. Certification Commission for Health Information Technology Criteria for Certification: Functionality Interoperability Security
  • 3. Any Missing Criteria?
  • 4. Functionality Interoperability Security Usability
  • 5. Functionality Interoperability Security Usability - Particularly Critical to Mobile Health Devices
  • 6. Why is Usability for Mobile devices so critical? Limited communications bandwidth: Much smaller display screen Fewer options available on smaller screen Less than ideal environment Greater chance of error
  • 7. Remember this?
  • 8. The Usability Process Identifying Users Physicians Nurses Patients Pharmacists Payers ………
  • 9. The Usability Process Identifying their needs e.g., Physicians: ePrescribing Record observations Review test data …
  • 10. The Usability Process (cont.) Developing scenarios and uses cases Converting these to mobile implementation possibilities Developing prototypes Review by experts (?)
  • 11. The Infamous Palm Beach Ballot Reviewed by ‘experts’!
  • 12. The Usability Process (cont.) Perform Usability Evaluations with actual users on non-functional prototypes Refine prototype Reevaluate
  • 13. In Conclusion Mobile Health devices present a new horizon in providing quality health services in a secure, cost-effective and more timely manner However they require far more attention to Usability issues than even EMR systems
  • 14. Thank You hal@UsabilityCoach.com 617.504.8587