Usability:
A Critical Component of the
      mHealth Initative

Hal Miller-Jacobs   PhD, CPE, CUA
       Usability Coach
Certification Commission for Health
        Information Technology

Criteria for Certification:
    Functionality
    Inte...
Any Missing Criteria?
Functionality
Interoperability
Security
Usability
Functionality
Interoperability
Security
Usability - Particularly
            Critical to
            Mobile Health
       ...
Why is Usability for Mobile
devices so critical?
 Limited communications bandwidth:
   Much smaller display screen
   Fewe...
Remember this?
The Usability Process
 Identifying Users
   Physicians
   Nurses
   Patients
   Pharmacists
   Payers
   ………
The Usability Process
 Identifying their needs
 e.g., Physicians:
   ePrescribing
   Record observations
   Review test da...
The Usability Process (cont.)
 Developing scenarios and uses cases

 Converting these to mobile
 implementation possibilit...
The Infamous Palm Beach Ballot




    Reviewed by ‘experts’!
The Usability Process (cont.)
 Perform Usability Evaluations with
 actual users on non-functional
 prototypes
 Refine prot...
In Conclusion
 Mobile Health devices present a new
 horizon in providing quality health
 services in a secure, cost-effect...
Thank You




    hal@UsabilityCoach.com
    617.504.8587
Usability mHIseminar.Miller-Jacobs
Usability mHIseminar.Miller-Jacobs
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Usability mHIseminar.Miller-Jacobs

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Top Ten Principles for Ensuring Usability in Mobile Health Implementations by Hal Miller-Jacobs, PhD, CPE, Usability Coach

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Usability mHIseminar.Miller-Jacobs

  1. 1. Usability: A Critical Component of the mHealth Initative Hal Miller-Jacobs PhD, CPE, CUA Usability Coach
  2. 2. Certification Commission for Health Information Technology Criteria for Certification: Functionality Interoperability Security
  3. 3. Any Missing Criteria?
  4. 4. Functionality Interoperability Security Usability
  5. 5. Functionality Interoperability Security Usability - Particularly Critical to Mobile Health Devices
  6. 6. Why is Usability for Mobile devices so critical? Limited communications bandwidth: Much smaller display screen Fewer options available on smaller screen Less than ideal environment Greater chance of error
  7. 7. Remember this?
  8. 8. The Usability Process Identifying Users Physicians Nurses Patients Pharmacists Payers ………
  9. 9. The Usability Process Identifying their needs e.g., Physicians: ePrescribing Record observations Review test data …
  10. 10. The Usability Process (cont.) Developing scenarios and uses cases Converting these to mobile implementation possibilities Developing prototypes Review by experts (?)
  11. 11. The Infamous Palm Beach Ballot Reviewed by ‘experts’!
  12. 12. The Usability Process (cont.) Perform Usability Evaluations with actual users on non-functional prototypes Refine prototype Reevaluate
  13. 13. In Conclusion Mobile Health devices present a new horizon in providing quality health services in a secure, cost-effective and more timely manner However they require far more attention to Usability issues than even EMR systems
  14. 14. Thank You hal@UsabilityCoach.com 617.504.8587

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