Usability mHIseminar.Miller-Jacobs

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Top Ten Principles for Ensuring Usability in Mobile Health Implementations by Hal Miller-Jacobs, PhD, CPE, Usability Coach

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Usability mHIseminar.Miller-Jacobs

  1. 1. Usability: A Critical Component of the mHealth Initative Hal Miller-Jacobs PhD, CPE, CUA Usability Coach
  2. 2. Certification Commission for Health Information Technology Criteria for Certification: Functionality Interoperability Security
  3. 3. Any Missing Criteria?
  4. 4. Functionality Interoperability Security Usability
  5. 5. Functionality Interoperability Security Usability - Particularly Critical to Mobile Health Devices
  6. 6. Why is Usability for Mobile devices so critical? Limited communications bandwidth: Much smaller display screen Fewer options available on smaller screen Less than ideal environment Greater chance of error
  7. 7. Remember this?
  8. 8. The Usability Process Identifying Users Physicians Nurses Patients Pharmacists Payers ………
  9. 9. The Usability Process Identifying their needs e.g., Physicians: ePrescribing Record observations Review test data …
  10. 10. The Usability Process (cont.) Developing scenarios and uses cases Converting these to mobile implementation possibilities Developing prototypes Review by experts (?)
  11. 11. The Infamous Palm Beach Ballot Reviewed by ‘experts’!
  12. 12. The Usability Process (cont.) Perform Usability Evaluations with actual users on non-functional prototypes Refine prototype Reevaluate
  13. 13. In Conclusion Mobile Health devices present a new horizon in providing quality health services in a secure, cost-effective and more timely manner However they require far more attention to Usability issues than even EMR systems
  14. 14. Thank You hal@UsabilityCoach.com 617.504.8587

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