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Tools and Services Needed to Streamline the Management of Corporate Mobile End Users by John Smolucha, Movero Technology

Tools and Services Needed to Streamline the Management of Corporate Mobile End Users by John Smolucha, Movero Technology

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ManagedMobilityServices mHIseminar.Smolucha Presentation Transcript

  • 1. Managed Mobility Services For Healthcare John Smolucha, VP Product Management and Marketing
  • 2. Movero Corporate Overview • Software-enabled services company • Managed IT services for enterprise mobility • Strong focus on Healthcare & Education • Headquartered in Austin, TX • Established in 2003 • Staffed with talented, passionate certified mobility experts Movero: Mobility Managed Movero: Mobility Managed Movero: Mobility Managed 2 March 2009
  • 3. Movero Healthcare Customers Leading providers of health care information solutions that help physicians, hospitals and health systems more-effectively manage the business of healthcare and achieve measurable and sustainable, improved outcomes. Over 65% of our customers are Fortune 500 companies Over 65% of our customers are Fortune 500 companies Movero: Mobility Managed 3 March 2009
  • 4. The mHealth Challenge • Sprint • AT&T • Telwares • Perot Systems • Oracle • Tangoe • EDS • IBM • Anchorpoint • HP • SAP • Symphony • Nokia • Quickcomm • Sybase • Trust Digital • Boxtone • Microsoft • RIM Healthcare organizations are forced to identify, evaluate and integrate individual technology components Healthcare organizations are forced to identify, evaluate and integrate individual technology components Movero: Mobility Managed 4 March 2009
  • 5. The mHealth Problem Servicing the Healthcare market requires delivering a whole product solution that goes way beyond devices and network connectivity • Applications • Procurement • Staging, kitting and logistics • Deployment • Training • 24 x 7x 365 Support • 24 Hour Replacement/Repair • Invoice / expense management Realizing the vision requires delivering more than a mobile device with an application Realizing the vision requires delivering more than a mobile device with an application Movero: Mobility Managed 5 March 2009
  • 6. Our Capabilities What if… • Every healthcare organization had a uniquely customized website… • Where they could order mobile equipment, applications, accessories, upgrades or changes to their service… • And the order was automatically processed, tracked and completed… • So that employees could return to productive work in minutes? Movero provides each client with a customized catalog configured to match their workflows and processes Movero provides each client with a customized catalog configured to match their workflows and processes Movero: Mobility Managed 6 March 2009
  • 7. Our Capabilities What if… • Healthcare organizations received their devices pre-tested… • Already configured and pre-loaded with exactly the right applications… • So that their out-of-box experience with was exceptional? Movero provides staging, imaging, custom kitting and logistics as a standard service Movero provides staging, imaging, custom kitting and logistics as a standard service Movero: Mobility Managed 7 March 2009
  • 8. Our Capabilities What if… • When healthcare organizations need specialized training… • Around mobile devices or medical applications … • There was a dedicated team of training experts on the ground and ready to go… • So that healthcare teams were immediately productive and could realize a faster ROI with? Movero provides regular, ongoing device // application training for over 10,000 physicians Movero provides regular, ongoing device application training for over 10,000 physicians Movero: Mobility Managed 8 March 2009
  • 9. Our Capabilities What if… • When a healthcare professional experienced a lost or damaged device… • They could get a replacement device… • Pre-configured to match their previous one within one business day… • So that healthcare / patient outcomes were not impacted? Movero provides a managed spare spool service to ensure fast, painless device replacements Movero provides a managed spare spool service to ensure fast, painless device replacements Movero: Mobility Managed 9 March 2009
  • 10. Our Capabilities What if… • When healthcare staff need technical support… • they could call a single 800 number and within 60 seconds… • a dedicated team of certified mobility experts focused on serving only that account… • answered the phone and resolved the issue so that your staff could return to productive, high-value work? Over 90% of all support calls placed to Movero are answered within 60 seconds Over 90% of all support calls placed to Movero are answered within 60 seconds Movero: Mobility Managed 10 March 2009
  • 11. Our Capabilities What if… • Healthcare organizations … • had a web-based application that would enable them to… • quickly and easily review, process and approve expense reports… • In a fraction of the time that it takes today? Movero’s solution typically saves our healthcare customers over $1M year Movero’s solution typically saves our healthcare customers over $1M year Movero: Mobility Managed 11 March 2009
  • 12. Certified Results: Leading Medical University 2008 Cost Savings 2009 Projected Savings 1,200 Order/Upgrade Requests = 610 hours 4,875 MACD / Activation Requests = 1,255 hours Movero Standard 2,250 MACD / Activation Requests = 1,300 hours Addition of two new carriers and catalogs Services (1,910 man hours saved ) $240,000 saved $360,000 projected savings 6,300 support calls @ 14 minutes average = 8,200 support calls @ 14 minutes average = Certified Mobility 1,400 hours technical support 1,766 hours of technical support Support Addition of 24 x 7 x 365 support $180,000 saved $360,000 projected savings 26% reduction in average monthly billing 80% reduction in non used lines @ $70/line Expense 67% increase in cost allocation accuracy Roaming fees reduced by $5,000 / month Management $957,000 saved $1,054,000 projected savings Total Savings $1,377,000 $1,774,000 Realized Movero: Mobility Managed 12 March 2009
  • 13. Our Capabilities What if… • Healthcare organizations had a single point of contact … • for everything mHealth IT service they needed… Orders Support Billing Repair Training MACD • seamlessly integrated to match the way their organization works… IT Professional • backed by a team of certified mobility support experts… • with 24 X 7 X 365 availability? Movero provides a seamless experience for healthcare organizations Movero provides a seamless experience for healthcare organizations Movero: Mobility Managed 13 March 2009
  • 14. The Informed Decisions Story Challenge: Movero Advantages: State of Florida Medicaid Program Concept to deployment in only 3 months • Reduce fraud • Reduce negative drug interaction expense Physician participation rose from under 1% to over 75% By: • Enabling remote access to patient records Ensured HIPAA compliance • Integrating proprietary apps for mobile devices Provided physician safety net for support • Training a distributed team of physicians Ensured maximum ROI for project • Maintaining critical 24 x 7 x 365 support Significant reduction in project risk Informed Decisions ROI: $80M Savings to Florida Medicaid program New ID design wins in Mississippi and Louisiana Movero: Mobility Managed 14 March 2009
  • 15. Thank You John Smolucha Tel: 512.818.3259 Email: jsmolucha@moverotech.com