Non-verbal Communication

IsCommunicationProcessOnly?!

“The total impact of a message is about 7% verbal (words only) and 38% vocal (including tone of voice, inflection) and 55% non-verbal”. Albert Mehrabian

Body language

It's how you looked when you said it, Not what you actually said.

لا لا محدش يقول لماماأنا كان مالي ومال السياسة...أوووفاللي مش هيسمع الكلام هو حر ...ما تخلصونا بقه...

“Body language is more honest than words”

Are you care about your body language ?

Are you care about your body language ?Exercise:When you cross your arms on your chest, do you cross left over right or right over left? “Seven out of ten people cross their left arm over their right.”

Are you care about your body language ?Exercise:When you cross your arms on your chest, do you cross left over right or right over left? “Seven out of ten people cross their left arm over their right.”

Why Women are More Perceptive ! Being 'perceptive' means being able to spot the contradictionsbetween someone's words and their body language.For the first few years, themother relies almost solely on the non-verbal channel to communicatewith the child and this is why women are often moreperceptive than men becausethey practise readingsignals early.Brain scan shows that women have between 14 to 16 areas of thebrain to evaluate others' behavior versus a man's 4 to 6 areas.

Why Women are More Perceptive ! Being 'perceptive' means being able to spot the contradictionsbetween someone's words and their body language.For the first few years, themother relies almost solely on the non-verbal channel to communicatewith the child and this is why women are often moreperceptive than men becausethey practise readingsignals early.Brain scan shows that women have between 14 to 16 areas of the brain to evaluate others' behavior versus a man's 4 to 6 areas.

Why Women are More Perceptive ! Being 'perceptive' means being able to spot the contradictionsbetween someone's words and their body language.For the first few years, themother relies almost solely on the non-verbal channel to communicatewith the child and this is why women are often moreperceptive than men becausethey practise readingsignals early.Brain scan shows that women have between 14 to 16 areas of the brain to evaluate others' behavior versus a man's 4 to 6 areas.

3 Rules for Body language Reading

Rule 1.Read Gestures in ClustersLike any spoken language, body language has words, sentences and punctuation. Each gesture is like a single word and one word may have several different meanings.

Rule 2.Look for CongruenceIf you, as the speaker, were to ask the listener to give his opinion about something you've said and he replied that he disagreed with you, his body language signals would be congruent with his verbal sentences, they would match.

Rule 3.Read Gestures in ContextAll gestures should be considered in the context in which they occur.

Gestures

THE POWER IS IN YOUR HANDSPalms and Handshakes

Openness Hold one or both palms out to the other person ,say something like, 'I didn't do it!‘ I am open, honest, tell the truth Trust in me

Hold one or both palms out to

I am open, honest, tell the truth

Palm-ClosedPalm-DownPalm-UpPalm Power

1. Palm upThe palm facing up is used as :a submissive, non-threatening gesture

The palm facing up is used as :

2. Palm downWhen the palm is turned to face downwards, you will project immediate authority. The other person will sense that you've given them an order to move the item and may begin to feel antagonistic towards you.

3. The Palm-ClosedFinger-PointedIs one of the most annoying gestures anyone can use while speaking.When the speaker pointed directly atthe audience, they became preoccupied withmaking personal judgments about the speaker rather than listening to his content.

3. The Palm-ClosedFinger-PointedWhen the speaker pointed directly at the audience, the listeners became preoccupied with making personal judgments about the speaker rather than listening to his content.

3. The Palm-Closedii. Fingertip-touchIf you squeeze your fingers against your thumb to make an 'OK' type of gesture and talk using this position, you'll come across as authoritative, but not aggressive.-Those speakers described as 'thoughtful', 'goal-oriented' and 'focused'.

If you squeeze your fingers against your thumb to make an 'OK' type of gesture and talk using this position, you'll come across as authoritative, but not aggressive.

Handshake Styles

Who Should Reach First?Although it is a generally accepted custom to shake hands when meeting a person for the first time, there are some circumstances in which it may not be appropriate for you to initiate a handshake.Before you initiate the hand shake:- Am I welcome?-Is this person happy to meet me or am I forcing them into it?

How Dominance and Control are Communicated

DominanceDominance is transmitted by turning your hand so that your palm faces down in the handshake.

DominanceDominance is transmitted by turning your hand so that your palm faces down in the handshake.Your palm doesn't have to face directly down, but is the upper.Rabin used a dominated handshake with Yasser Arafat

SubmissiveSubmissive handshake is to offer your hand with your palm facing upwards symbolically giving the other person the upper hand.

Submissive Submissive handshake is to offer your hand with your palm facing upwards symbolically giving the other person the upper hand.George Bush got the upper hand advantage

How to Disarm a Power PlayerThe Step-to-the-Right Technique:

How to Disarm a Power Player2. The Hand-on-Top TechniqueWhen a power player presents you with a Palm-Down Thrust, respond with your hand in the palm-Up position then put your left hand over his right to form a Double-Hander and straighten the handshake.

Double-handed Shake HandMore ControlLess ControlMore ControlLess Control

Gainingthe Left Side Advantage

The one who stands to the left of the picture is perceived by viewers to have a dominant edge over the other.

Secrets of AttractiveBody Language

Secret1. Face

Secret 2. Gestures

Secret 3. Eye Contact

Secret 4. Posture

Secret 5. Territory

Secret 6. Mirror