Conflictmanagement
Web quest in Class11http://www.zunal.com/webquest.ph p?w=106108
What You Will Learn to Do Determine causes of conflictLinked Core Abilities• Do your share as a good citizen in your scho...
Conflict is a natural part of life. It can bepositive or negative depending on how youchoose to manage it. By recognizing ...
Conflict can be defined as anysituation where incompatibleactivities, feelings, or intentionsoccur together.
• misunderstandingsCauses of • embarrassment Conflict          • hurt pride          • prejudiceCauses of Conflict • peer ...
Relationship                     Data      Interest                Types of                              conflicts        ...
“I” messages have three parts:• to state a feeling,• to describe a specific behavior,• to state how it affects you.An exam...
I want     You both have the conflict. You must…          work together to           solve it constructively and          ...
My reasons     You both have reasons forare …          wanting what you want and               feeling as you do. Ask for ...
Maybe we should try     You both need to…                       come up with wise                        agreements that  ...
You have control over how you choose to deal withconflict. In some cases, the best course of action isto walk away or do n...
The basic steps in managing conflict are asfollows:• Prepare yourself to deal with the conflict• Find a mutually agreeable...
Managed Conflict                 Out of Control Conflict Strengthens relationships and        Damages relationships and   ...
Each group will be provided a subject to provide a shortbriefing. Resources to support this activity may be foundon the we...
Resources http://www.helpguide.org/mental/eq8_conflict_resolution.htm http://cmhc.utexas.edu/booklets/fighting/fighting....
Resourceshttp://www.helpguide.org/mental/eq8_conflict_r esolution.htmhttp://cmhc.utexas.edu/booklets/fighting/fighting ....
Conflict management
Conflict management
Upcoming SlideShare
Loading in...5
×

Conflict management

1,588

Published on

Published in: Education, Technology, Business
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,588
On Slideshare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
113
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide

Conflict management

  1. 1. Conflictmanagement
  2. 2. Web quest in Class11http://www.zunal.com/webquest.ph p?w=106108
  3. 3. What You Will Learn to Do Determine causes of conflictLinked Core Abilities• Do your share as a good citizen in your school,community, country, and the worldSkills and Knowledge You Will Gain Along theWay Recognize the impact of conflict on relationships. Describe the four basic causes of conflict. Analyze five different types of conflicts Use "I" statements to facilitate effective communication
  4. 4. Conflict is a natural part of life. It can bepositive or negative depending on how youchoose to manage it. By recognizing potentialconflicts and their warning signs, andusing conflict management strategies to helpyou make appropriate decisions, you willhave confidence and be better prepared to dealwith conflict in the future.
  5. 5. Conflict can be defined as anysituation where incompatibleactivities, feelings, or intentionsoccur together.
  6. 6. • misunderstandingsCauses of • embarrassment Conflict • hurt pride • prejudiceCauses of Conflict • peer pressures • Varied perspectives on the situation • Differing belief systems and valuesCauses of resulting from personal background Conflict and accumulated life experiences • Differing objectives and interests
  7. 7. Relationship Data Interest Types of conflicts Structural Value
  8. 8. “I” messages have three parts:• to state a feeling,• to describe a specific behavior,• to state how it affects you.An example of the parts of an “I” message include“I feel” (state feeling) when you (describe specificbehavior) because (state how it affects you).For example, “I feel hurt when you tell someonesomething I told you in secret because I didn’twant anyone else to know.”
  9. 9. I want You both have the conflict. You must… work together to solve it constructively and respectfully.I feel … You both have feelings. You must express them to resolve the conflict. Keeping anger, frustration, hurt, fear, or sadness inside only makes the conflict more difficult to resolve.
  10. 10. My reasons You both have reasons forare … wanting what you want and feeling as you do. Ask for each other’s reasons and ensure you understand them. Recall that at times you must agree to disagree.My You both have viewpoints. Tounderstanding resolve the conflictof you is … constructively, you must see the conflict from both sides.
  11. 11. Maybe we should try You both need to… come up with wise agreements that make both people happy.Let’s choose and shake! You both must select the agreement that seems fair. You should not agree on a solution that leaves one party happy and the other unhappy.
  12. 12. You have control over how you choose to deal withconflict. In some cases, the best course of action isto walk away or do nothing at all. You may find itbest to ignore the conflict if• The issue or situation is unimportant or trivial toyou• You will probably not see the other person again• The other person is just trying to provoke a fight• The timing is wrong and a cooling-off period isneeded
  13. 13. The basic steps in managing conflict are asfollows:• Prepare yourself to deal with the conflict• Find a mutually agreeable time and place• Define the conflict• Communicate an understanding• Brainstorm to find alternate solutions• Agree on the most workable solution
  14. 14. Managed Conflict Out of Control Conflict Strengthens relationships and Damages relationships and builds teamwork discourages cooperationEncourages open communication Results in defensiveness andand cooperative problem-solving hidden agendasResolves disagreements quickly Wastes time, money and human and increases productivity resources Deals with real issues and Focuses on fault-finding and concentrates on win-win blaming resolutionMakes allies and diffuses anger Creates enemies and hard feelings Airs all sides of an issue in a Is frustrating, stress producingpositive, supportive environment and energy drainingCalms and focuses toward results Is often loud, hostile and chaotic
  15. 15. Each group will be provided a subject to provide a shortbriefing. Resources to support this activity may be foundon the web or using the student text resource providedbelow. Create a short briefing using powerpoint,www.Sliderocket.com, or http://prezi.com on the following:a. What is conflict?b. How can conflict impact relationships?c. What are the four basic causes of conflict?d. What are the five different types of conflicts?
  16. 16. Resources http://www.helpguide.org/mental/eq8_conflict_resolution.htm http://cmhc.utexas.edu/booklets/fighting/fighting.html http://www.zunal.com/zunal_uploads/files/20110703100926en eLe.pdf http://www.westbrookstevens.com/conflict_Resolution.htm
  17. 17. Resourceshttp://www.helpguide.org/mental/eq8_conflict_r esolution.htmhttp://cmhc.utexas.edu/booklets/fighting/fighting .htmlhttp://newresolutionmediation.blogspot.com/20 08/02/getting-creative-in-mediation-2how- one.htmlhttp://www.westbrookstevens.com/conflict_Res olution.htm
  1. Gostou de algum slide específico?

    Recortar slides é uma maneira fácil de colecionar informações para acessar mais tarde.

×