NAME : Ly Say KhiengE-mail: firstname.lastname@example.orgMobile: 955520000 Career SummaryMicrosoft, CISCO, A+ & HP Certified Professional with 8+ years of significant success indiverse responsibilities / arenas with expertise in Hardware, Network Administration, Troubleshooting, GPS, LCD Monitor, Desktop, Notebook and Reporting- Analysis. Exceptional in troubleshooting through strategy and object oriented technologies. Innovative individual with provenability to identify, analyze and solve problems to increase customer satisfaction and control coststhrough expertise in Backups using diverse strategies and cross-functional team leadership.Demonstrated skills in organizing workflow from group planning sessions through hardwaremaintenance in varied industries and capitalizing on primary competencies of technical andteams. Career ObjectiveWell organized IT individual, aspiring to work in Senior / Responsible positions with thefunctionality exposed within IT and established to enhance both organizational and personalgrowth To initiate business requirements analysis in managerial coordination with technical executions. Exceptional in trouble shooting process. Adept in networking and diverse host of OS environments and applications. Expert precision in recognizing client’s needs and delivering solution suitable to client’s requirements Expertise in accomplishing the assigned targets in deadline environment timelines.
Professional Experience Working as Senior Technical Support Engineer for Almasa IT Distribution FZCO from 2004 September to 2011 January. (www.almasa.com)Almasa IT Distribution FZCO is a member of Almasa Holdings, a multi-billion dollarconglomerate focusing on Technology Distribution and Real Estate Development in Middle Eastand North Africa region. Almasa ITD represents an array of world leading vendors such asAvaya, AMD, Acer, Asus, Asrock, ATI, Blue Coat Systems, Extreme Networks, GalaxyTechnology, Hitachi, Hewlett-Packard, HP Procurve, Intel, Viewsonic, Nvidia, Samsung andSeagate.Job Responsibilities After sales, technical support for the products Analyzing the fault rate for all the products Establishing and developing services and call centers for Dubai and overseas branches Sourcing and managing spare parts Contact suppliers for technical issues IT Support for Almasa Service Centre & Warehouse. Hardware / Network Administrator for Indicom Systems Trivandrum from 2002-2004.Job Responsibilities Installation of Work group & Domain. Installation and Configuring & Managing User and Organization Unit. Configuration of DNS, DHCP. Data recovery and Backup. Using Disk Management. Sharing, Securing, Accessing Files & Folders. Recovering User Data and System State Data. Remote Installation Services (RIS) Terminal ServerTechnical ProfileOperating Systems : Cisco IOS, MS DOS, Windows 2000, Windows 2003, LinuxMail Server : Exchange Server 2000 & 2003Hardware : Servers, Desktops, Laptops, Network Printers & Basic Chip level ServicingCisco Routers : 800, 1600, 1700Anti Virus : Norton Corporate Edition
Training Program Attended training program conducted by ACER, Jebal Ali, UAE for laptop servicing. Attended training program conducted by ASUS for Motherboard & laptop servicing. Attended training program conducted by Viewsonic for LCD servicing. Attended training program conducted by MIO for PDA servicing .Technical Expertise A+ Certified Professional CompTIA ID: COMP001001085206 Microsoft Certified Professional Mcp ID: 3111581/ Exchange Server 2000, Windows 2003 Network Infrastructure Cisco Certified Network Associate Cisco ID: CSCO11167986/ CCNP (Routing) HP Certified Professional HP Commercial Desktops, Workstations and NotebooksEducational Qualification B. Sc (Maths) from Kerala University. Two Year Diploma in Electronics, Kerala.Personal Information Age : 33 years Date of Birth : 6th January 1978 Nationality : Indian Gender : Male Marital Status : Married Languages Known : English, Hindi & Malayalam