YOU’RE NOT HERE TO EAT! LYNN RUBY, RUBY & COMPANY LRUBY1@COX.NET
The Business Lunch Eating Working a RoomToday’s Agenda
So What? Know the Rules – So You Can Break the Rules To Put Others at Ease To Facilitate – and Not Hinder – Business
“Etiquette means behaving yourself a little better than is absolutely essential.”Sets You Apart
Avoiding Random Acts of Lunch
The Host’s Responsibilities Issue the invitation Make reservations Confirm the morning of Determine seating Set agenda Lead the conversation Take control of the bill – ASAP!
The Guests’ Responsibilities Arrive on time Call restaurant if delayed Allow the host to be the host Ask what host recommends Order from mid-range of menu Send a thank you within 2 days Reciprocate if appropriate
Thank You Notes as Easy As 1-2-3.
Never Let Them Drink Alone
Can You Eat Fries With Your Hands?
Can You Eat Asparagus With YourHands?
Which Utensils Are Yours? The Bugs Bunny Method: Wet is on the Wight The Okay Sign Method
Formal Place Setting
Typical Place Setting
Name the Items
Eating StylesAmerican Style Continental Style
Are You Finished With That?Still Eating Finished
Soup and Salad
What If You Drop Something?
The Napkin Put in your lap as soon as you sit down Fold goes toward you Dab your mouth, don’t wipe Where does your napkin go … when you leave the table during the meal? when you are done with your meal and ready to leave the event?
How Do You Remove UnwantedFood From Your Mouth?
Food Service Food is passed around the table left to right, just as you read. Waiters should serve you on the left and remove food from the right.
Business Dining No Nos No boardinghouse reach No talking with your mouth full No grooming at the table No pushing away your plate No turning glasses upside down Avoid messy foods. Why chance it?!
Working a Room Working a Room is NOT Networking
Before the Event Why am I going? Who else is going? What will we talk about?
Why Am I Going? Never go with the purpose of getting new clients. Pushy Desperate! Go to start or deepen relationships Prepare Goals Questions
Who Else Is Going? Get the attendee list Decide who you most want to meet Call them in advance Invite customers/clients/associates to go with you
Goals Write them Down Meet 3 people I don’t know Introduce Steve, my co-worker, to Sharon, my client Personally meet Bill Winston Re-connect with Tracy Patterson
What Will We Talk About? Prepare questions in advance. Provocativequestions Open-ended questions High-energy questions Be a Journalist What do you love most about your work? What’s the biggest mistake people make when ..? How did you get into this line of work? What’s the most notable trend in your industry?
Handshakes The No Nos Two Handed or Covered Limp Handshake Finger Squeeze The Bone Crusher
Correct Handshakes Web to Web Equal Level Firm Get It Evaluated
How Long Do You Shake?
Where Do Name Tags Go?
Just for Women Forget the Purse! Jacket with Pockets Check Your Handshake Don’t be Offended
Just for Men Check your Handshake Always offer a Handshake to a Woman Holding chairs, doors, coats for women. Should you do it?
Breaking and Entering Avoid Groups of Two Approach Groups of 3 or More Position yourself Close to the Group Give facial feedback to the conversation When you feel included, join in Be open to others who want in
Breaking and Entering May I join you or is this a private conversation? Excuse me for interrupting, I’ve been wanting to meet you. Circulate every 8-10 minutes.
Moving On When you have just finished a comment, say: Excuse me it’s been lovely talking with you Will you excuse me, I see someone I need to say hello to. I don’t want to monopolize your time. I know there are a lot of other people here who would like to talk with you. Let’s continue this conversation over lunch. Can I call you to arrange something?
Business Cards Always bring plenty! Establish rapport first. Ask for theirs first.
Dos and Don’tsDo Don’t Introduce yourself to strangers Stand alone waiting for someone to talk to you Circulate freely Cling to one person the entire night Approach groups of 3 or more Approach groups of 2 Spend 8-10 minutes with each Monopolize one group or individual’s person or group time Introduce others to those you know Let two strangers look at each other Eat and drink moderately awkwardly Have specific goals for being there Overindulge – you’re not there to eat! Go just because it’s free food and drink Offer your hand to each new person Snub anyone by not offering a Thank your host prior to leaving handshake Sneak out the door without saying goodbye
Juggling It All
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