2008 customer survey responses
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2008 customer survey responses

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Presentation for staff on the results of the 2008 customer satisfaction survey.

Presentation for staff on the results of the 2008 customer satisfaction survey.

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2008 customer survey responses 2008 customer survey responses Presentation Transcript

  • 2008 Customer Service Survey Results
  • Did we make our customer service outcome?
    • YES!
    • 246 surveys completed
    • 227 reported Excellent service
    • 18 reported Good service
    • 1 reported Fair service
    • 99.5% responded their service was Excellent or Good
  •  
  • What kinds of programs are users interested in?
  • How do users hear about our library programs?
  • Who completed the survey?
  • Ethnicity
  • Age