2008 customer survey responses

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Presentation for staff on the results of the 2008 customer satisfaction survey.

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2008 customer survey responses

  1. 1. 2008 Customer Service Survey Results
  2. 2. Did we make our customer service outcome? <ul><li>YES! </li></ul><ul><li>246 surveys completed </li></ul><ul><li>227 reported Excellent service </li></ul><ul><li>18 reported Good service </li></ul><ul><li>1 reported Fair service </li></ul><ul><li>99.5% responded their service was Excellent or Good </li></ul>
  3. 4. What kinds of programs are users interested in?
  4. 5. How do users hear about our library programs?
  5. 6. Who completed the survey?
  6. 7. Ethnicity
  7. 8. Age

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