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    Mod7 Mod7 Presentation Transcript

    • Transfer of Training & Training Evaluation
      • Note: This slide presentation highlights the key concepts from Noe, Chapters 5 & 6. It should not be regarded as a substitute for reading the chapter material.
    • Transfer of Training
      • Transfer of training occurs when trainees continue to apply the learned skills to their job/workplace situations
      • Effective transfer of training depends on
        • Trainee Characteristics
        • Training Design
        • Work Environment
    • The Transfer Process
      • It is useful to see training as a transfer process with four general outcomes (see figure on next slide)
      • Learning & Retention - the trainee not only understands the skill, knowledge or other learned behavior, but also remembers it
      • Generalization - trainee’s ability to apply learned capabilities to workplace situations which are similar but not completely identical to learning situation
      • Maintenance - opportunities for the trainee to practice and apply learned skills on a continuing basis
    • Trainee Characteristics Training Design Work Environment Learning & Retention Generalization & Maintenance Model of the Transfer Process
    • Training Theories
      • Theory of Identical Elements
        • what is learned in training is identical to job situation
      • Stimulus Generalization Approach
        • training utilizes key behaviors and principles that are applicable (“far transfer”)
      • Cognitive Theory of Transfer
        • training provides material to enhance recall
    • Training and Work Environment
      • Paying attention to the trainee and the training design are obvious, but what is often overlooked is the third and crucial element -- Work Environment
      • Factors in the work environment are:
        • Climate for Transfer
        • Manager Support
        • Peer Support
        • Technological Support
      • Ideally, we want a Learning Organization
    • Training Evaluation
      • How do we evaluate training effectiveness?
      • Formative Evaluation
        • to improve the training process
        • qualitative information gathered via surveys
      • Pilot Testing
        • to improve the training program before it is launched
        • training is “tested” or previewed by a selected group that evaluates all aspects of the training
      • Summative Evaluation
        • to measure results or changes to trainee behavior
        • quantitative data on performance measures -- e.g. sales, accidents, customer complaints
    • Evaluating the Outcomes
      • Cognitive Outcomes
      • Skill-Based Outcomes
      • Affective Outcomes
      • Results
      • Return on Investment