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Transfer of Training & Training Evaluation
Note: This slide presentation highlights the key concepts from Noe, Chapters 5 & 6. It should not be regarded as a substitute for reading the chapter material.

Transfer of Training
Transfer of training occurs when trainees continue to apply the learned skills to their job/workplace situations
Effective transfer of training depends on
Trainee Characteristics
Training Design
Work Environment

The Transfer Process
It is useful to see training as a transfer process with four general outcomes (see figure on next slide)
Learning & Retention - the trainee not only understands the skill, knowledge or other learned behavior, but also remembers it
Generalization - trainee’s ability to apply learned capabilities to workplace situations which are similar but not completely identical to learning situation
Maintenance - opportunities for the trainee to practice and apply learned skills on a continuing basis

Trainee Characteristics Training Design Work Environment Learning & Retention Generalization & Maintenance Model of the Transfer Process

Training Theories
Theory of Identical Elements
what is learned in training is identical to job situation
Stimulus Generalization Approach
training utilizes key behaviors and principles that are applicable (“far transfer”)
Cognitive Theory of Transfer
training provides material to enhance recall

Training and Work Environment
Paying attention to the trainee and the training design are obvious, but what is often overlooked is the third and crucial element -- Work Environment
Factors in the work environment are:
Climate for Transfer
Manager Support
Peer Support
Technological Support
Ideally, we want a Learning Organization

Training Evaluation
How do we evaluate training effectiveness?
Formative Evaluation
to improve the training process
qualitative information gathered via surveys
Pilot Testing
to improve the training program before it is launched
training is “tested” or previewed by a selected group that evaluates all aspects of the training
Summative Evaluation
to measure results or changes to trainee behavior
quantitative data on performance measures -- e.g. sales, accidents, customer complaints

Evaluating the Outcomes
Cognitive Outcomes
Skill-Based Outcomes
Affective Outcomes
Results
Return on Investment

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by lynettecw

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