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Emotional Intelligence and Library Instruction


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  • Combine EI and IQ Goleman’s studies in the workplace show that those who are highly successful (in equally difficult positions) tend to have high EI as well as IQ or ability.EI determines our ability to learning practical skills based on the five elements
  • Self-awareness: EA: knowing what we are feeling in the moment and using that to guide decision-making; how our emotions affect othersSelf assess: having a realistic assessment of our abilities; strengths and limitationsSelf-conf: well grounded confidence; not meek when have the abilitySelf-regulation: Self-control: handling emotions so they facilitate a task and not interfere; composure under pressure; recover well from emotional distress; delay gratification to pursue goalsTrust: Maintaining ethical standards, honesty, integrity, reliabilityConscientiousness; meet commitments; be organizedAdapt: Flexibility in handling change; shift prioritiesInnov: Being comfortable with novel ideas and new info; comfort with ambiguity and remain calmMotivation: Drive: use prefs to move toward goals; results orientation; learn to improveComm: Purpose in larger mission; align goals with groupInit: Readiness to act on opportunities; mobilize othersOpt: Persistence in pursuing goals despite obstacles and setbacks; hope of success and not fear of failure
  • Empathy:Under: sensing what people are feeling; take others concerns seriouslyDeveloping others and bolstering abilitiesService: Anticipating, recognizing, and meeting customers needsDiversity: Cultivating opportunities for different kinds of people; respect and relate to; challenge intolerancePA: cultivating rapport and attunement with broad group of people; power relationshipsSocial skills: Influence: Wielding tactics for persuasion; presentations appeal to groups and win them overComm: Listening openly and sending convincing messages; emotional cuesCM: Negotiating and handling disagreementsLead: Inspiring and guiding individualsChange: Initiating or managing changeTeam orientedBonds: nurturing relationships to mutual benefitCollab: working with others to shared goalsTeam: creating group synergy to pursue collective goalsHow develop team stuff in students
  • Think-pair-share
  • Transcript

    • 1. LOST IN EMOTIONEmotional intelligence andthe teaching librarian
    • 2. •What comes to mind when you hear theterm “emotional intelligence”?
    • 3. Thequalitiesofanemotionallyintelligentteacher1. Think of a good teacher you’ve had in yourlife.2. What words/phrases capture what was goodabout them?Write them on your post-itnotes.Activity adapted from Alan Mortiboys’ Teaching with Emotional Intelligence.
    • 4. ThequalitiesofanemotionallyintelligentteacherColumn 1 Column 2 Column 3• Expert• Knowledgeable• Authoritative• Resourceful• Experienced• Up-to-date• Can answer anyquestion on the topic• Organized• Manages time well• Gives useful feedback• Prepared• Clear speaking• Clear directions• Relevant, engaging,and challengingactivities• Makes good use ofgood materials• Approachable• Positive• Good listener• Empathetic• Responsive• Attentive• Non-threatening• Open• Respectful• Recognizes learners• Avoids assumptionsActivity and chart adapted from Alan Mortiboys’ Teaching with Emotional Intelligence Which of the above words/phrases do you think people woulduse to describe you as a teacher?
    • 5. TheperfectteacherTeaching andlearningmethodsSubjectexpertiseEmotionalintelligence(Mortiboys 2012, p. 3)
    • 6. Whatisemotionalintelligence• EI is “the capacity for recognizing our own feelings and thoseof others, for motivating ourselves, and for managingemotions well in ourselves and in our relationships (Goleman,1998, 317).”• Emotional intelligence is based on five competencies• Self-Awareness• Self-Regulation• Motivation• Empathy• Social Skills
    • 7. EmotionalCompetenceFramework• Self-Awareness• Emotional awareness• Accurate self-assessment• Self-confidence• Self-Regulation• Self-Control• Trustworthiness• Conscientiousness• Adaptability• Innovation• Motivation• Achievement drive• Commitment• Initiative• OptimismPersonal Competence (how we manage ourselves)Adapted from Daniel Goleman’s Working with Emotional Intelligence
    • 8. EmotionalCompetenceFramework• Empathy• Understanding others• Developing others• Service orientation• Leveraging diversity• Political awareness• Social Skills• Influence• Communication• Conflict management• Leadership• Change catalyst• Building bonds• Collaboration & cooperation• Team capabilitiesSocial Competence (how we handle relationships)Adapted from Daniel Goleman’s Working with Emotional Intelligence
    • 10. Think/pair/share• How do you incorporate emotional intelligence intoyour professional practice?
    • 11. Settingthetone• Listen to our three sample session openings. Aftereach sample, think of a few words you might use todescribe it.• Which one do you like best?• Which is most like you?• Think of a session you’ve taught recently. How didyou introduce it? How could you have done itdifferently?Activity adapted from Alan Mortiboys’ Teaching with Emotional Intelligence, p. 30-31
    • 12. TeachingwithEmpathy• Anticipating and responding to learner expectations• Set ground rules• Explain your expectations and ask students to share theirs• Active listening skills• Acknowledging individual learners (Mortiboys 2012, p. 61)• Make eye contact• Use learners’ names• Refer to previous class contributions• Understanding your audience
    • 13. TeachingwithSelf-Awareness• Knowing your style• Playing to your strengths• Knowing your drivers (“unconscious response[s] tomessages we picked up in early childhood”[Mortiboys 2012, p. 100])• Being aware of verbal and non-verbal communication
    • 14. DevelopingyourEmotionallyintelligentteachingpractice• Personal reflection• Self-check after a session• Set goals and assess your progress• Reflective journals• Learner feedback• Reflection with colleagues• Circular response technique
    • 15. references• Berman, J. (2004). Empathic teaching: Education for life. Amherst:University of Massachusetts Press.• Goleman, D. (1995). Emotional intelligence. NewYork: Bantam Books.• Goleman, D. (1998). Working with emotional intelligence. NewYork:Bantam Books.• Jha, A., & Singh, I. (2012).Teacher Effectiveness in Relation toEmotional Intelligence Among Medical and Engineering FacultyMembers. Europes Journal Of Psychology, 8(4), 667-685.doi:10.5964/ejop.v8i4.483• Mortiboys, A. (2012). Teaching with emotional intelligence: A step-by-step guide for higher and further education professionals. London:Routledge.• Wall, B. (2007). Coaching for emotional intelligence:The secret todeveloping the star potential in your employees. NewYork: Amacom.