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Four phases of successful conversations | lynda.com

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Difficult conversations do not have to end badly. …

Difficult conversations do not have to end badly.

This tutorial provides an overview of the four phases of successful conversations: buildup, reflection, conversation, and follow-through.

Get more advice with our Having Difficult Conversations course with instructor Britt Andreatta: http://www.lynda.com/Business-Business-Skills-tutorials/Having-Difficult-Conversations/124085-2.html?utm_medium=viral&utm_source=slideshare

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