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Four phases of successful conversations | lynda.com

by on Jan 22, 2014

  • 535 views

Difficult conversations do not have to end badly. ...

Difficult conversations do not have to end badly.

This tutorial provides an overview of the four phases of successful conversations: buildup, reflection, conversation, and follow-through.

Get more advice with our Having Difficult Conversations course with instructor Britt Andreatta: http://www.lynda.com/Business-Business-Skills-tutorials/Having-Difficult-Conversations/124085-2.html?utm_medium=viral&utm_source=slideshare

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