Difficult conversations do not have to end badly. …
Difficult conversations do not have to end badly.
This tutorial provides an overview of the four phases of successful conversations: buildup, reflection, conversation, and follow-through.
Get more advice with our Having Difficult Conversations course with instructor Britt Andreatta: http://www.lynda.com/Business-Business-Skills-tutorials/Having-Difficult-Conversations/124085-2.html?utm_medium=viral&utm_source=slideshare