HNC 3O1 - Consumer Responsibilities

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HNC 3O1 - Consumer Responsibilities

  1. 1. What you need to know to be an Informed Consumer!
  2. 2.  TUES: How to be a responsible consumer! WED: Paying for Purchases THURS: Exchanges and Returns FRI: Consumer Protection
  3. 3.  Being fair, courteous and law-abiding Helps stores and companies run smoothly. Benefits the consumer and the producer! Helps to prevent “hidden costs”.
  4. 4. • Who cleans andCareless/ repairs?damaged • Can item be resold? theft • Who pays for stolen items? • Who pays extraImproper work hours? returns • “Mark downs” in cost!
  5. 5.  Return clothes neatly  Don’t try on clothes that won’t fit Be politeness  Leaving the changeroom a Ask for help. disaster! Respect sales associates  Mix match clothing Lend a hand  Put away clothes improperly Use appropriate  Misbehaving kids language, talking  Refold clothing quietly  Hiding clothing Be quiet  Price switching/leave tags Have realistic on expectations  Don’t stalk! Dos Don’ts
  6. 6. Making shopping more enjoyable!
  7. 7.  Even when frustrated! Don’t complain loudly Waiting in line Politeness Put yourself in the customer’s or clerk’s shoes
  8. 8.  Try on what fits Watch out for make- up stains Remove Shoes Leave the tags on Re-hang clothing
  9. 9.  Canyou return items? What is needed? How long to return? Cash or store credit? Gift receipts.
  10. 10.  Shoplifting hurts everyone! Can increase “hidden costs” for consumer. Business costs for merchandiser.
  11. 11.  http://www.cbc.ca/video/#/Shows/1221254 309/ID=1328491545CBC Documentary.“The Secret World of Shoplifting” (2009)
  12. 12.  What is the best way to “complain effectively”?1. Return to the store2. Write a letter to the store3. Write to manufacturer (customer relations)4. Contact Better Business Bureau (mediator)

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