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Reduce Password UX Misery
 

Reduce Password UX Misery

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Creating a "strong complex" password on a computer then trying to type it on glass (smartphone) is a miserable user experience. For example, I create a complex password for a bank account. I download ...

Creating a "strong complex" password on a computer then trying to type it on glass (smartphone) is a miserable user experience. For example, I create a complex password for a bank account. I download the bank's app on my phone. I don't stay logged in to my bank account on my phone so every time I use the app on my phone I have to re-tap-type my complex password. A typical "strong complex" password, length 8, created on a computer usually takes 15-20 taps to type it on a smartphone and is prone to error and mistakes. Reduce the misery of tap-typing on glass and create a password that works for your phone. Related blog post: http://leannewaldal.com/2013/06/30/typing-on-glass-2/

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  • What’s the most used password? PASSWORD! Along with abc123 123456 and qwerty. In Britain theyfavor using their own name or Arsenal or Liverpool or monkey for their passwords. Why so simple? It’s difficult to REMEMBER and, on a mobile device, difficult to TYPE a complex password.Plenty of people specifically create simple passwords like this because apps/web sites often lock you out if you enter your password incorrectly 3 or more times.
  • The misery starts when, for example, you open your windows laptop and go to aweb site to create an account. most web sites and apps require a strong or complex password length of 8 that contains uppercase, lowercase, and the list can be long enough to seem like they also want a DNA sample.
  • Or maybe you use a mac, and you’ve figured out the uppercase, lowercase, and now you are figuring where to puta number and a character or symbol.
  • It’s popular to use a word or a phrase to construct the strong password It’s easy to forget which letters in a word or phrase are replaced with numbers or characters. I used to use muscle memory with computer keyboard to remember passwords.
  • You pick up your phone – maybe it’s an HTC One or an HTC Windows phone or a Samsung Galaxy s3 or s4 or an iPhone – You open or install the app that goes with the account you created. Uh-oh. How to you type it on this 2-5inch screen? The format of the keyboards will be important when you go to login and try to type your password on your phone.
  • It’s easy to tell when you’re typing upper or lower case and the some of the more well-used symbols/characters are in the same order you find them on a computer keyboard (! through &)In the lower right, notice that the HTC One includes copyright and Registered Trademark and other symbols right on its keyboard
  • Or maybe you use the phone I used to use a lot – the Samsung Galaxy S3. This phone has 5 keyboard states – most phones have 4. Like the HTC One, it’s easy to see if you’re typing upper or lower case, the numbers match some of the characters on a computer keyboard. This phone has more whimsy with easy to type hearts and stars and emoticons and arrows and other shapes
  • I make the most mistakes when I use an iPhone keyboard because it’s not easy to see if I’m typing uppercase or lowercase just by looking at the letters. Unlike the Android keyboards, the characters on the iPhone keyboard aren’t near the numbers that match up with them on a computer keyboard. A good reminder to often blame the design when you make mistakes instead of blaming yourself.
  • Oh, Windows – I love your phone but there aren’t enough apps. This keyboard also shows you the letters in their upper and lowercase forms plus it keeps the numbers on both of the other keyboard states. The HTCOne
  • For this example of a strong password, how easy will it be to type it on your phone? What about typing it multiple times for apps, like banking apps, where you might not stay logged in?
  • Here’s our password. How many taps do you think it takes to type this password on a phone?
  • Could the NSA decipher this?
  • For web sites and apps that you access as much on a phone as you do on the web on a computer
  • You can make this much longer – multiple lowercase and numbers and symbols or characters
  • I’m Leanne Waldal, the Chief Scientist at OTIVO where we do usability research and testing for mobile and web and I can be found on Twitter at lwaldal

Reduce Password UX Misery Reduce Password UX Misery Presentation Transcript

  • Reduce Password Misery!
  • Create password with UPPERCASE, lowercase, blood, plasma … Reduce Password Misery!
  • Plus numbers, characters, symbols, strands of hair and fingernails. Complex Strong Password!
  • Make A Strong Password! Now! excerpted from “Password Strength” https://xkcd.com/936/
  • And then ......
  • HTC One taptap typing (Android 4.1 JellyBean)
  • Samsung Galaxy S3 taptap typing (Android 4.1 Jelly Bean)
  • iPhone5 taptap typing (iOS6.1.4) Are you typing upper or lowercase here?!
  • HTC WindowsPhone8X taptap typing (Windows Phone OS 8)
  • Samsung Galaxy S4 taptap typing (Android 4.2 Jelly Bean)
  • Make A Strong Password! Now! excerpted from “Password Strength” https://xkcd.com/936/
  • S3un!Tg*D Complex! Uppercase Lowercase Number Symbols Length=9 and no blood or fingernails or unicorn horn dust
  • HTC One tap typing S3un!Tg*D (18 taps) Looks a bit like a ransom note
  • Samsung Galaxy S3 tap typing S3un!Tg*D (18 taps)
  • iPhone5 tap typing S3un!Tg*D (18 taps) (lowercase?!)
  • HTC WindowsPhone8X tap typing S3un!Tg*D (18 taps) Someone will pay the ransom
  • Samsung Galaxy S4 tap typing S3un!Tg*D (16 taps) Ranso m paid!
  • Make a strong complex password that works with your phone keyboard NOT your computer keyboard IDEA!
  • For most smartphones (Windows, iOS, Android) Easier mobile tap typing strong complex password: 1. Start with one or more lowercase letters 2. One uppercase letter 3. One or more numbers 4. For WindowsPhone: One+ of @ # $ % & * ? ! 5. For iOS: One+ of @ ! & # $ + 6. For Android: One+ of ! @ # $ & * ?
  • Leanne Waldal Chief Scientist, OTIVO lwaldal@otivo.com -------------------- @lwaldal