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Business Voice September 2009



Download a copy of the Las Vegas Chamber of Commerce Business Voice. This monthly news magazine is distributed to nearly 10,000 local business professionals every month.

Download a copy of the Las Vegas Chamber of Commerce Business Voice. This monthly news magazine is distributed to nearly 10,000 local business professionals every month.



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Business Voice September 2009 Business Voice September 2009 Document Transcript

  • A Member Publication Business Voice September 2009 | Volume 29 Number 9 Routing Slip Please share The Business Voice with others Chamber gears up for 2010 elections T he Las Vegas Chamber of Commerce is already Through your support of the Chamber’s Business Political working on the next election cycle, where as many Action Committee (BizPAC), the Chamber does all of this as 30 seats could be up for grabs on the state level, for you. BizPAC allows the Chamber to be an influential, including 11 seats in the Nevada State Senate and between active organization that lawmakers must take seriously. 16 and 20 in the State Assembly. In addition, the Chamber Politically, the Chamber counts on member support to What’s Inside is engaging in the Governor’s race. While the political achieve these goals. Chamber News landscape and candidates continue to shift in these races, the 4 Chamber is preparing now for the crucial months ahead. Times are tough right now, and many members are eliminating expenses and watching the bottom line more Biz E Awards to recognize One way to ensure the support closely than ever before. But now small business execllence of pro-business candidates is to is not the time to cut back on your 6 cultivate the financial resources BizPAC contributions. In fact, that will be required to make now is the time to increase your Flu Preparedness: Don’t a meaningful impact in the investment, if possible. Our work let the seaon drain your November 2010 election. It is is just beginning, and the Chamber business profits imperative that the best pro- and the business community are 7 business candidates be elected or going to need to increase advocacy re-elected into office - candidates efforts if we are going to help elect Get “Green” purchasing who understand the challenges the pro-business, pro-job and best practices business members face everyday, pro-economy candidates who are 10 who bring to office an open essential to the future of our state. mind and a willingness to work Cutting costs without cutting in cooperation with the business Here are just a few of the services community. accomplishments made possible 14 through your support of BizPAC The Chamber has a proven track record of helping the during the 2009 Nevada State Legislative session: September Calendar of right candidates who are business-minded get elected, Events and there has never been a more important time for all of • assed meaningful, significant and long-term reform of P 16 us to combine our resources and get involved. Consider the Public Employees’ Retirement System and Public your own time and resources. Do you have the time and Employees’ Benefits System. This reduction of the and much more... patience necessary to research all of the candidates about unfunded mandate associated with these systems eases their positions on important business issues? Do you have the long-term tax burden on Nevada’s businesses. www.lvchamber.com the time and energy to read through legislation and contact lawmakers about all of the issues that may impact your • hanged provisions of state law that will bring greater C business? Do you have the time and financial resources to accountability and transparency to the collective make a meaningful contribution to all of the pro-business bargaining process at the local government level. candidates who you would like to win elections? continued on page 28 Save the date Preview Las Vegas 2010 January 28, 2010 Thomas & Mack/ Cox Pavilion
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  • From My Desk Tough times require delivering excellence to customers By Robert Inman, 2009 Biz E Awards Chairman S o, you think the economy is bad; jobs are scarce operations, supply and demand dynamics, technology, and profits are diminished. Everyone else feels politics and, oh yes, the economy – local, national and the same way – well, almost. There is some good even global. This is where the dream meets reality business news to celebrate. Take a look at those and where business management is not just a course individuals in the Las Vegas business community who in one’s schooling. It is also where determination, are receiving Customer Service Excellence Awards diligence and persistence will make the difference in a every month and those businesses who are candidates mediocre or failed endeavor versus the success stories. for the upcoming Biz E Awards on September 17. They are all demonstrating that “when the going gets Dedication to excellence, innovation and customer tough, the tough get going.” service are keys to a business’ success, especially during tough economic times. When a customer is The cornerstone of every newly-launched business deciding how – and if – to spend their hard earned should be to provide the best product or service money, they want to feel good about their purchasing Robert Inman possible at a fair price in order to generate a reasonable decision. Buying from someone they like, who gives McCarthy Kaster CPA profit. It should be the theme of the business plan and them good value and a positive customer experience 2009 Biz E Awards Chairman the essence of the mission statement. Moreover, it reinforces to the customer that they made the right should never be abandoned as the company flourishes choice in doing business with you. and reaches its maturity, and beyond. When a business does not make excellence and However, all sorts of things begin to happen that customer service priorities, it shows. And the can blur this basic premise: finances, personnel, customer knows it. During these tough economic continued on page 27 Las Vegas Chamber of Commerce Member Services 2009 Board of Trustees Las Vegas Chamber Helpful Hints: Executive Committee: of Commerce Steve Hill Hugh Anderson Richard S. Worthington 702.641.5822 • Limit the number of releases you Chairman of the Board Anderson & Delutri @ Merrill Lynch The Molasky Group of Companies send to the single most important CalPortland Membership Sales 586.3855 happening in your organization. Kevin Orrock Kara Kelley Advertising Sales 586.3812 Fafie Moore The Howard Hughes Corporation President & CEO CSE 586.3839 • No advertisements will be printed Immediate Past Chairman Las Vegas Chamber of Commerce Government Affairs 586.3805 in the Member News section. Realty Executives of Nevada Michael Bonner InfoCenter 735.1616 • No phone numbers will be listed in Greenberg Traurig, LLC Member Health Benefits 586.3887 the Member News section, with the Kristin McMillan Public Relations 641.5822 exception of non-profit organizations. Chairman-Elect Kevin Burke VYP 735.2196 EMBARQ Burke and Associates, Inc. • Outdated material will not be Editorial Policy: published. The Las Vegas Chamber of Com- • Membership dues must be current Trustees: merce welcomes input, ideas and for submissions to be printed. Bob Ansara suggestions from our members. Ricardo’s of Las Vegas, Inc. Cornelius Eason Bruce Spotleson As with any periodical, we must • The Chamber reserves the right Greenspun Media Group adhere to strict deadlines and we to make the final edit on all Charles Atwood Robbie Graham reserve the right to edit all mate- submissions. The Smith Center for the NTC Global Holding Group Vicky VanMeetren rials submitted for publication. Performing Arts St. Rose Dominican Hospitals Commentaries that are marked as The Business Voice (USPS #717- Corey Jenkins San Martín Campus such do not necessarily reflect the 970) is published by The Las Vegas Jay Barrett SAVMOR Rent a Car opinion or position of the Cham- Chamber of Commerce. Marnell Corrao Associates, Inc. John Wilson ber, its trustees or employees. The 6671 Las Vegas Blvd. South, Ste. 300 Bart Jones MedicWest Ambulance Las Vegas, NV 89119-3290 Chamber cannot guarantee the Bob Brown Merlin Contracting Las Vegas Review-Journal & Developing Nancy Wong validity or accuracy of the contents of paid advertisements. Questions Annual Subscription $25 Arcata Associates, Inc. or concerns about content of The Periodical postage paid at Las Vegas, NV Senator Richard Bryan Gina Polovina Lionel Sawyer & Collins Boyd Gaming Corporation Michele Tell Woodrow Business Voice can be addressed POSTMASTER: Send address changes to: Preferred Public Relations, LLC to Vice President of Marketing, The Las Vegas Chamber of Commerce, Tim Cashman Kevin Rabbitt Las Vegas Chamber of Commerce, 6671 Las Vegas Blvd. South, Ste. 300 Foghorn Consulting GES Exposition Services Michael Yackira 6671 Las Vegas Blvd. South, Suite Las Vegas, NV 89119-3290 NV Energy 300, Las Vegas, NV 89119. Doris Charles Larry Singer Wells Fargo Bank Grubb & Ellis l Las Vegas September 2009 | The Business Voice | Las Vegas Chamber of Commerce 3
  • Chamber News Attract new customers, double your exposure with new affordable Chamber advertising options Who do prospective visitors and new residents turn to owning your own building. Bill Wilson, CFP, will be to before they arrive in Las Vegas? The Las Vegas presenting a seminar to educate Chamber members on Chamber of Commerce! For a limited time, the the numerous advantages of buying an owner-occupied Chamber is offering an exceptional new promotional building. opportunity that will allow your business to reach these new prospects long before your competition. Chamber account executives take top honors at national ACCE Awards Right now, advertisers can double their exposure The Association of Chamber of Commerce Executives with the Chamber’s new print/Internet ad packages, (ACCE) recently recognized two of the Chamber’s top starting at just $799 per quarter. Packages include account executives for their professional achievements. color ads in the quarterly Las Vegas Chamber of Commerce Relocation Guide and ads on Chris Wilson, a Chamber employee for five years, was www.lvchamber.com. recognized as a first-place winner in new member revenue generation and second in new member sales. For more than 20 years, the Chamber has published The Las Vegas Chamber of Commerce Relocation Guide, a Vance Adams, a Chamber employee for six years, took first comprehensive and credible relocation resource. It is the place honors for new member sales and second place in only local guide that: revenue generation. • s produced and endorsed by the Las Vegas Chamber I “In many ways, Vance epitomizes what the Chamber is of Commerce about - connecting with people, • rovides extensive marketing exposure for members of P learning about them, and finding the Chamber, as well as the broader business community, ways to connect them to others with an annual circulation of 40,000 in the business community,” says • rovides Las Vegas Chamber of Commerce P the Chamber’s Director of Sales, members with enhanced advertising exposure on Peggy Franzino. “Vance will tell www.lvchamber.com, one of the most visited local you he’s never met a stranger, just websites by people interested in our city a friend he hasn’t known for very long. His work ethic and integrity To learn more about how the Chamber is working to Vance Adams have made him one of the most provide comprehensive and cost-effective promotional successful Chamber Account opportunities for your company, call Peggy Franzino, Executives in the country, Director of Sales, at 702.586.3847. winning one or both top honors in the ACCE National Sales contest for five consecutive years.” Learn how to purchase your commercial building using government financing “Chris Wilson has a long history Ownership is the key to building wealth for the small business with us as well,” adds Franzino. owner. With affordable commercial real estate prices and “Her passion for the Chamber historically low interest rates, and everything it stands for is Chamber members should evident as soon as you talk to consider whether this is an her, and her passion is what Buy Your Own Building opportune time to buy their own drives her to be so successful. She September 29, 2009 commercial building. Business has the unique ability to bring 5:30 p.m - 6:45 p.m. owners are able to borrow up the Chamber to life and paint EMBARQ Business & ® Chris Wilson Conference Center at the to 90 percent of loan to value a picture of how companies Las Vegas Chamber of Commerce on a building they will purchase benefit from belonging, making 6671 Las Vegas Blvd. South, Ste. 300 for their use. Furthermore, membership irresistible. Chris has been awarded top Las Vegas, NV 89119 government loan programs honors in one or both of the ACCE National Sales Contest $20 for members provide fixed long-term rates categories for the past four years, solidifying her place as one $40 for non-members and all walk-ins that are lower than rates for of the best Chamber Account Executives in the country.” Call 702.641.5822 to register conventional commercial loans. Find out how you can use According to Franzino, both Adams and Wilson deserve government loan programs recognition not just for their sales abilities, but for their to move from being a tenant reputable “after the sale” care of Chamber members. n 4 Las Vegas Chamber of Commerce | The Business Voice | September 2009
  • Why are more professionals changing to Bank of Nevada? It’s Simple: Big Bank capabilities. Small Bank personal attention. Single Point of Contact. To make the change, call: 702.248.4200 www.bankofnevada.com Affiliate of Western Alliance Bancorporation 2/09 “In business,the We know a thing or two thousand security of client about insurance. information is crucial. Shred-it removes the worry.” All the protection you know you need, plus some you might have overlooked. That’s the difference American Family expertise makes. For auto, home, Shred-it’s document destruction business, health, life and more, all under one roof,® services can help you meet your compliance obligations. call today. We can help you prevent identity theft and security breaches, and safeguard your clients’ privacy. Call today for your free Security Audit. 702.257.4733 702 25-Shred | shredit.com/lv American Family Mutual Insurance Company and its Subsidiaries Home Office – Madison, WI 53783 amfam.com © 2008 003094 – Rev. 2/08 September 2009 | The Business Voice | Las Vegas Chamber of Commerce 5
  • Small Business Excellence The annual Biz E Awards honor the best in small business excellence in Southern Nevada T op-performing small businesses will be saluted during Ecologic Construction is committed to becoming a leader the September 17 Las Vegas Chamber of Commerce in providing environmentally-friendly construction in Biz E’s Awards Luncheon at the Rio All-Suite Hotel Southern Nevada. & Casino. The diverse businesses that make up this year’s Biz E’s finalists’ pool demonstrate excellence in small Urban Environmental Research, LLC is improving the way business in Southern Nevada. communities work and live by providing specific solutions through expert research, innovative products and training Entrepreneur Finalists: services. Founded in 1998 and based in Las Vegas, this Houldsworth, Russo & Company has been providing nationally-recognized consulting firm offers public and accounting services and strategic planning consultation private sector solutions that enhance community vitality to businesses throughout the Las Vegas Valley for the by addressing the interactions of social, economic, security past 15 years. Locally owned and operated, managing and environmental issues. principal Dianna Russo is a founding owner. The company specializes in serving the unique needs of non-profit Innovative Business Finalists: organizations and small businesses. BannerView.com offers a variety of eBusiness solutions including website development, e-mail marketing software, Nannies & Housekeepers USA is a dedicated team e-commerce systems and website hosting and maintenance. of knowledgeable, committed professionals who are The company builds, promotes and maintains its clients’ passionately devoted to exceptional service. The company online presence. BannerView.com is a Cenicola-Helvin provides high integrity referrals for full, part-time and on- Enterprises brand. In August 2007, the company moved call nannies, housekeepers, caregivers, estate managers and into its self-owned and operated high-tech data facility to chefs. Nannies & Housekeepers USA serves both families offer superior backend support for clients. and hotels in Las Vegas. The Sandler Sales Institute is a world leader in innovative Paragon Pools is an in-ground sales and sales management training. For more than 40 custom residential and commercial years, Sandler has taught its non-traditional selling system, swimming pool construction which has helped salespeople and managers take charge of company. The multi-award winning the process. Sandler’s training creates lasting “performance company is the only pool builder in improvement” rather than the motivational “quick fix” the state of Nevada to be named to typical of many seminar-based programs. the AQUA 100 Hall of Fame, which recognizes top pool companies in the Balance Effect, LLC partners with individuals and nation. Owner Joe Vassallo and his organizations to build better relationships by holding Nevada State Bank (NSB) is the exclusive sponsor for son, Joe Jr., both hold the elite CBP them accountable and empowering them to create their the Biz E’s Awards. Celebrating its 50th anniversary certification. own success. Mentoring techniques are used to round out as a member of the Las Vegas Chamber of Commerce, NSB first opened its doors for business on December 9, the coaching and training experience, creating a highly 1959, earning it the distinction of being the oldest state- Green Business Finalists: successful end result: no apologies, no excuses, just results. chartered community bank in Nevada. The bank was Tangerine is a locally owned and organized by a group of 12 business owners, with Charles operated independent office supply Non-Profit Finalists: Lee Horsey Jr. serving as president. dealer. The company built its Lied Discovery Children’s Museum is a private, non- reputation on its high-quality, made profit educational institution serving Southern Nevada Today, NSB is a full-service bank offering a complete in USA-compatible toner cartridges, children and families. The museum features more than 100 range of consumer, small business, real estate and office products and Xerox/HP interactive exhibits in the arts, sciences and humanities, as corporate banking services. It operates 59 branches machines. Its product line offers well as traveling exhibits, workshops and demonstrations, and more than 100 ATMs statewide, serving 20 different more than 5,000 green products, and ongoing volunteer and job training programs. Nevada communities. NSB is the fourth largest bank in helping business owners reduce their Nevada with more than $4.0 billion in assets. carbon footprints. NCET, Nevada’s Center for Entrepreneurship and Technology, helps the people of Nevada start and grow Ecologic Construction is a general businesses and connects them to the resources they need construction company that performs to succeed. NCET is an independent 501(c)(3) non-profit a wide variety of projects from residential to commercial organization that conducts annual small business expos, construction. The company has established a reputation college business plan writing competitions and venture for offering cost-effective and time-saving alternatives. capital conferences. continued on page 28 6 Las Vegas Chamber of Commerce | The Business Voice | September 2009
  • Don’t let the flu drain your business profits this fall T hose sniffles, coughs and sneezes coming from the cubicle or office • ractice good hygiene in the workplace to prevent the spread of germs and P next to yours could be more than just annoying; if left unchecked, they avoid close contact with those who are sick have the potential to pull your company into the red. Here are several materials the CDC offers for employers to share with Workplace illness costs employees before the start of flu season: businesses millions of dollars every year in the form Take Three Steps to Fight the Flu: This CDC poster urges employees to of absenteeism and lost vaccinate, stop germs and take antiviral drugs to protect themselves and productivity. others against the flu. Go to www.cdc.gov/flu/professionals/flugallery/. The Las Vegas Chamber Clean Hands Save Lives! This CDC hand-washing campaign (including a of Commerce has a FREE free, downloadable poster and flyer) promotes good hand hygiene. Go to online flu preparedness plan www.cdc.gov/cleanhands/. available for download to CDC Flu Prevention Toolkit: This website provides tips on ways to protect help you fight the flu and other pandemics. Go to www.lvchamber.com and yourself and others from colds and flu when vaccination is not possible. click the Program header, then choose Business Continuity to read the plan All print materials and graphics are available for download, are available and download a free copy. in English and Spanish, and can accommodate additional logos. Go to The Centers for Disease Control (CDC) are predicting a hard-hitting 2009- www.cdc.gov/flu/toolkit/. 2010 flu season, as well as offering some tips for keeping the flu bug out of your workplace. The key points are to: For more information on how you can help employees stay healthy and productive during the upcoming flu season, visit www.cdc.gov. n • revent the severity of flu outbreaks through vaccinations and germ control P • ncourage employees to stay away from the workplace if they are ill E Advertisment September 2009 | The Business Voice | Las Vegas Chamber of Commerce 7
  • Business Best Practices Choosing a group benefits plan: maximize your options and save money By David Dahan, CEO, Orgill/Singer & Associates I n these difficult economic times, finding an affordable types. One way to save is to consider flexible benefit plans. group benefits plan for your business can be a tall A Section 125 plan allows employees to pay for certain task. Ideally, you want to find an insurance plan that qualified medical expenses (such as medical, dental and offers your employees the maximum amount of coverage vision premium contributions) with pre-tax dollars. Pre- possible for the least amount of cost. A variety of product tax deductions result in an increase to the employee’s options will allow your employees to select the health plan actual take home pay. The plan is beneficial to the business that’s right for them while saving you money. owner as well, lowering their FICA contributions for every participating employee. The first step is establishing who your insurance professional will be. You will With your plan selections established, it’s time to offer your be working closely with this person to total benefits package to your employees in an orientation find the coverage that is best tailored to meeting. During the meeting, your broker will educate fit your company’s needs, so learn more your employees and give them the knowledge necessary about what services they can offer. to make informed decisions regarding their coverage During the first meeting, have a set of choices. In addition to your heath plans, you can offer questions ready. For example: supplemental plans such as dental, vision, life insurance or disability that they can choose to fit their individual needs. • Do you have a qualified group benefits broker? It is important that the broker Additional cost-saving measures can include wellness and support customer service staff you programs, a “win-win” for both employers and work with are licensed and experienced employees. An ongoing health education and wellness in group benefits insurance. Ask if they program is designed to encourage employees to adopt hold professional designations or are a healthy lifestyles. Remember, just because you have health member of any industry organizations. Check for services insurance doesn’t mean you have healthcare. Employees such as claims support, enrollment process services and must do their part to take care of themselves, which will courier delivery. translate to lower insurance costs. • How many carriers does your group Also consider the concept of the “hidden paycheck.” A benefits broker have available? The benefit to choosing an hidden paycheck statement can illustrate to an employee independent broker is that they can offer a wide variety of the attractive benefits package the company offers over and products from a wide variety of carriers, which can save above a salary by highlighting what the company pays in you substantial money. premium dollars on total health insurance coverage and retirement plan employer-matching contributions. These • Will your group benefits broker proactively statements can also include paid time off, (i.e. vacation pay, renegotiate your renewal rate? A qualified broker will sick pay, holidays) and employee “extras” such as birthday advocate on your behalf and make certain you are getting parties, holiday parties, bonuses, weekly breakfasts, birthday the most out of your insurance dollars. lunches, paid association dues, car service, employee recognition awards and educational reimbursement • Will your group benefits broker keep an eye on industry programs. Transparency is key - once your employees rates? On an annual basis, your broker should negotiate understand what you pay toward health insurance every with other insurance carriers and research industry trends. year, they will appreciate the benefits and hopefully, become This will help keep your rates and products competitive in active healthcare consumers in the process. n the marketplace. David Dahan is the chief executive officer of Orgill/Singer Next, establish your budget. The definition of “affordable” & Associates. Orgill/Singer represents a variety of national changes from employer to employer and your broker can property & casualty carriers and can facilitate many help you identify what level of benefits is best for you. Once auto and home insurance needs. The firm’s divisions are established, you can design a total benefit package, or “core” Employee Benefits, Personal Life & Health, Business and package, that is consistent with your employees’ basic needs. Commercial Insurance, Personal Property and Liability There are a variety of qualified plans available, with Health Insurance, Physicians Services, Dentists Services and Bond Maintenance Organizations (HMOs), Preferred Provider Services. Organizations (PPOs), Point of Service Plans (POS), and Health Savings Accounts (HSAs) being the most common 8 Las Vegas Chamber of Commerce | The Business Voice | September 2009
  • Green Initiative Green purchasing decisions can have a big impact on environmental stewardship efforts D id you know that the buying decisions you make ago, as there were fewer alternatives, and production/ for your business can have as significant an distribution was on a smaller scale, things have changed impact on conservation efforts as the energy you over time. Green purchasing today is well within the use and the way you recycle? Marcel Parent of the range of what is seen from business to business. When Springs Preserve and Ellen Guise of Harrah’s there are products with elevated costs, they often bring share their insights into how green buying more extensive savings over the long-term.” power can make a serious statement. Q: Can you provide a few easy-to-implement suggestions Q: How can business owners make a positive for “greening” a company’s purchasing process? “green” impact through the purchasing of environmentally-conscious products? A: “Nothing applies to every single business, but here are a few tips that may apply to several. The future of clean energy once again took center A: “Business owners make a positive stage in Nevada in early August. Senate Majority ‘green’ impact through the purchasing of 1. Address the purchasing process itself. Perhaps environmentally-conscious products by the quickest and easiest greening of a company’s Leader Harry Reid, the University of Nevada, Las generally being more aware of their products, purchasing process is to GO ELECTRONIC! Vegas, and the Center for American Progress and the products’ impact on the environment. Eliminate paper from every aspect of the process, This means having an idea of what the from the purchase order to the vendor bidding Action Fund brought together respected leaders products are made of, where they come from, process to historical storage. from a variety of industry, science, government how they’re produced, how they get to the customer, how their customer will use them, 2. Give preference to local geographically close vendors. and advocacy organizations the week of Aug. 10. The focus: discuss a policy agenda for creating and how their customer will dispose of them. 3. Look for products with high recycled content, Organizations and individuals often only especially post-consumer sources. jobs by accelerating the deployment of clean think of their impact on the environment when it comes to the disposal of items after 4. Minimize packaging, and re-use/recycle the energy and energy efficiency, advancing energy packaging you get. consumption, but disposal is only one of the independence and ensuring long-term prosperity five stages of the lifecycle of a product. The 5. Do larger orders less often, if you can. for Nevada, the nation and the world. This year’s stages are: extraction, production, distribution, 6. Look for vendors who take back their product when National Clean Energy Summit 2.0 explored the consumption, and disposal. Purchasing its life cycle has ended. Many recycle them for the policies affect each one of these stages, and at same, or new uses. progress that’s been made since the first summit the end of the day, makes the largest impact on in 2008 and touched on clean energy and energy the environment. 7. Start your focus on green purchasing on items that are thrown away: paper, paper towels, toilet paper, efficiency investments in the American Recovery By slanting the purchasing process toward batteries, and products that either you can reduce/ and Reinvestment Act. For more information re-use/recycle, or are re-used/recycled. environmentally-conscious products, business on the various aspects of the summit, visit owners can influence where and how products 8. Check out www.greenseal.org to see if you can http://cleanenergysummit.org/2009.html. are made, how they get distributed and used, replace certain products you presently use with and how they get disposed. Even more than some of the ones they have certified. their customers, business owners play a huge role in what resources – such as materials, water 9. When it comes to energy and water, focus first on conservation. The ROI is significant, and it starts in and energy - are used or abused in a product Save The Date! life cycle, because they make it available. By the very short-term. “Green Roots” re-thinking their own purchasing process, 10. Generally ask the right questions of your vendors, Sustainability Café and looking for environmentally-conscious with the intention of: Launch Event products, business owners can make a huge a) reducing hazardous chemicals and minimizing October 1, 2009 impact.” human health risks; EMBARQ® Conference Center b) efficient use of resources; at the Las Vegas Chamber of Commerce Q: Is there a misperception about elevated costs c) waste reduction; “Green Roots” associated with “green purchasing?” d) energy efficiency” A: “Generally speaking yes, and increasingly Check out the Chamber's Green Initiative at so. If ‘green purchasing’ was pricier a few years www.lvchamber.com. n 10 Las Vegas Chamber of Commerce | The Business Voice | September 2009
  • We’re taking steps that will help shrink Nevada’s carbon footprint. That includes investing more in energy efficiency and conservation programs. We have programs for residential customers, small businesses and commercial programs. So take control of your energy use and visit NVEnergy.com. September 2009 | ad_NVE-South_08-09.indd 1Vegas Chamber of Commerce Business Voice The Business Voice | Las 8/24/2009 3:16:28 PM 11
  • Benefit Spotlight Stepping up your customer service game can result in a bottom-line profit boost O ctober’s National Customer Service Week is an so are other things: work/life balance, a feeling of being excellent time to recognize and reward two of valued and appreciated, and the opportunity for career today’s most precious business commodities: advancement. customers and employees. • n employee recognition program is easy and A It can be easy to get lost in the everyday aspects of running inexpensive to implement, and provides an instant your business, especially in a challenging economy. morale boost. The Chamber’s Customer Service However, numerous national studies prove time and Excellence program is a free and easy way to recognize again that happy customers are repeat customers, and your top performers. For information on using the trained, knowledgeable and courteous employees create Chamber’s CSE program in your workplace, go to an atmosphere that is conducive to cultivating repeat www.lvchamber.com/programs/CSE. business. What can you do to step up your service levels? For customers: For employees: Many consumers are feeling battered today by a souring Many businesses facing economic woes today are cutting economy. You can stay one step ahead of the competition back on staffing levels. The result is often a skittish, over- by touting your honest and trustworthy business practices, worked and under-trained workforce that is providing less and by finding creative ways to say “thank you” to the than stellar service. The solution? customers who help you keep your doors open. • Don’t automatically view service positions • ather than look for gimmicky promotions, work R as “expendable,” despite the economy. You toward establishing a reputation for quality products may think you’ll save money on payroll, but and honest service. Many consumers have grown so what about the customers who have to wait wary of “too good to be true” offers and conditioned in longer lines or deal with inexperienced promotions that a fresh breath of good old-fashioned, workers? Can you afford to risk losing high-quality service will work wonders. them? • evisit common courtesies, such as saying please and R • Make sure you provide proper customer thank you, apologizing when something goes awry, and service training to all employees. Give them having flexible policies that allow employees to “fix” Register today to attend the annual the knowledge they need to be effective in customer complaints without a lot of hassle. Las Vegas Chamber of Commerce selling and servicing your products, services and your company’s reputation. • reate non-conditional promotions that compete with C Customer Service Excellence Luncheon the fine print of your competitors. • If you’re forced to make lay-offs, do them Friday, October 23, 2009 all at once so there’s no feeling of an “ax • ive your customers “something for nothing.” The G The Rio All-Suite Hotel & Casino waiting to fall” for other employees. Try word “free” has become a negative term in many 11:00 a.m. - 1:30 p.m. to help former employees find new work, business circles, but customers who feel like they’re Register online at www.lvchamber.com if possible. being singled out for special treatment gain a sense of loyalty toward your company. • If you’re cutting back on perks or increasing workloads to battle the economy, look for The Las Vegas Chamber of Commerce promotes service other benefits to share with employees: excellence year-round with our Customer Service flexible work schedules, the ability to wear Excellence (CSE) program. Managed by the Chamber in casual clothing where appropriate, and partnership with the Las Vegas Convention and Visitors team-building programs to increase morale. Authority, CSE is a FREE program that encourages and recognizes excellence in all aspects of local business. For • ook for both tangible and intangible ways to let L more information on how you can be involved, visit employees know they are valued and appreciated. www.lvchamber.com/programs/CSE. n Nationwide employee surveys often reveal that while the bottom line on the paycheck is indeed important, 12 Las Vegas Chamber of Commerce | The Business Voice | September 2009
  • Reduce your recruiting costs with the Las Vegas Chamber of Commerce Career Center I f you need to fill a position in your organization, but simply don’t have • Cross-posted to DiversityJobs.com, the #1 diversity job board the time and manpower to sift through countless resumes looking for • bility to include a company profile page that can be customized with A the right match, consider conducting your search through the Las Vegas pictures, logos, video and links to your company website Chamber of Commerce • pecial marketing to “trailing family members” looking to relocate to S Career Center! Las Vegas The Las Vegas You can also track your progress through a detailed monthly report, Chamber of Commerce measuring key recruitment advertising metrics. has partnered with Listing your job openings on the Las Vegas Chamber of Commerce Career Recruiting Nevada Center gives you a competitive advantage over other companies, allowing to provide members you to attract top talent. As a valued member of the Las Vegas Chamber of with a user-friendly Commerce, you’re entitled to: portal for job postings. Chamber members get • FREE one-time premium job posting ($449 value) special discounts and • remium-level services at standard pricing (40% savings – exclusive to P pricing to post jobs Las Vegas Chamber of Commerce Members only) lvchamber.recruitingnevada.com/. on one of the largest • embers of the President’s Club and Board of Advisors receive M employment sites additional 10% discount on postings available. Here are a few of the benefits you’ll enjoy: For personalized service, call 702.240.4100. You can also learn more by • Precision of a head hunter for the price of a classified ad visiting http://lvchamber.recruitingnevada.com/. n • Cross-promotion to more than 800 national employment websites Save 10-30% on your processing fees Heartland Payment Systems offers: • A consultative business partner who can help you navigate the complexity of managing your card acceptance. • One of the highest levels of local/ personalized service in the marketplace today that has company employees versus independent contractors. • Local Face-to-Face relationship managers and servicing managers who are knowledgeable about the industries we serve. • Excellent customer service via a Help Desk available 24/7/365. Call Les Harris at Heartland Payment Systems, 702.982.5838 to provide a free no obligation analysis of your statement for PAY M E N T S Y S T E M S TM credit card and or e-mail at leslie.harris@e-hps.com or www.heartlandpaymentsystems.com/leslieharris. September 2009 | The Business Voice | Las Vegas Chamber of Commerce 13
  • Business News Cut costs without cutting services By Dave Archer, CEO, NCET - Nevada’s Center for Entrepreneurship and Technology W hen a business’ finances start to flounder, the first each and every expenditure written down in black and thought that springs to mind is, “Where can I white. It’s easy to justify a $5 cup of coffee as being “just cut?” At first glance, tightening up the budget a few bucks,” but when you have two a day every day, seems like a smart and natural first move. However, be the numbers add up. The same principal applies to your aware that if cuts are made in a hasty business budget. Before you make drastic cuts that could and arbitrary manner, you can actually negatively impact the performance of your business, look do your business more harm than good. for ways to do the following: Here’s how you can take a thoughtful and prudent approach to shoring up your • educe consumption. Repurposing office materials R finances without cutting vital services. and replacing paper cups with ceramic mugs saves money and “greens” your operation. Other energy- Step one: Make a list saving plans can do the same. Go through your budget and make a list of all non-essential costs. By non- • ook for better deals. Chances are, your vendors are in L essential, I mean every single line item the same financial boat as you. Don’t be afraid to ask that your business can operate without in for discounts, specials and price reductions. Shop the a “worst case” scenario. This is your first competition for bargains. run through the budget, so take it down to the bare bones. Tally up the monthly • eplace rather than eliminate. Cutting out employee R savings of each item on your list. In this perks may save money, but hurt morale. Be creative. step and in later steps, a handy test is Instead of a monthly catered lunch, host a no-frills to ask yourself, “What happens to my BBQ at a local park. business if I DON’T spend money on this item?” You’d be surprised how often the answer is, “Nothing.” • eek employee input. If you need to cut back hours, S consider offering job-sharing, work-from-home Step two: Check it twice options or reduced work weeks. Many employees may Once you have your list of non-essentials, it’s time to happily take a small reduction in pay in exchange for use a bit of care in culling the next round. Look at each more flexibility in their schedules. item and make note of the short and long-term financial ramifications of temporarily or permanently removing Remember, not all cuts need to be permanent. Often, that item from your budget. This is where you have to customers and employees can cope better with be both thoughtful and careful in you assessment, looking “temporary” cutbacks and reductions than across-the- beyond the dollars-and-cents figures. For example: let’s say board slashes in the status quo. Above all else, remember you own a small retail operation. You’re thinking about the old adage of not “cutting off your nose to spite your cutting one of your two cash register positions, saving face.” Take care to not make off-the-cuff cuts that could you $10 per hour per person, plus benefits. However, result in financial losses down the road. the wait time for your customers to make their purchases now doubles. You’re saving money, but you have a new Reviewing and tightening your budget is an exercise that’s problem: over-worked employees dealing with unhappy smart to undertake on a regular basis, regardless of the customers who may walk out the door. What does this state of the economy. It will keep your company operating translate to in terms of short and long-term cost savings, lean and mean, putting you in a powerful position of employee morale and customer satisfaction? financial stability – not something to be taken for granted in an uncertain economy. Apply this analogy to each of your items and make a calculated decision on what the potential is for creating NCET, Nevada’s Center for Entrepreneurship and a new financial burden in the process of “fixing” an Technology, helps Nevadans start and grow businesses old one. and connects them to the resources they need to succeed. Visit www.NCET.org for more information. n Step three: Pick the low-hanging fruit Whether you’re working on a household budget or a business budget, most people are usually surprised at the waste and non-essentials they find when they see 14 Las Vegas Chamber of Commerce | The Business Voice | September 2009
  • 2009 Business Education Series Las Vegas Chamber of Commerce Buyer’s Guide (BES) provides strategies for and Membership Directory sales and networking Reach Nearly 7,000 W hat does it to take to stay on top during this slow economy? Innovative selling techniques, developing a strategic networking Business Owners, plan, and perhaps most important of all, a solid work/life balance. High-Level The Las Vegas Chamber of Commerce Fall 2009 Business Executives and Education Series (BES) lineup was created with these vital business-building Community Leaders approaches in mind. Each of our three powerhouse fall programs will provide you with expert advice, insight and easy-to-implement strategies you can start taking advantage of right away! Wednesday, September 9 Scott Whitney “Guess What? Traditional Sales Techniques are Killing Your Bottom Line!” Description: Why is it that in this increasingly difficult economy, there are some companies that keep right on selling. It’s because they recognize that selling isn’t about price - it’s about how you position yourself against your competition and effectively present the value you bring to the market. In this session, returning BES Speaker Scott Whitney will address the following: Las Vegas Chamber • he key to sales is relationships, but what’s the key to relationships, and T of Commerce how do you attain it? Relocation Guide • How to QUADRUPLE the reasons for a prospect to buy from you • ow to develop a calling script that WILL generate call backs and H Reach Thousands appointments of Prospective Customers Before This highly-interactive session will make you re-think all of your sales They Visit or Move training. You should expect to leave this session with life-long techniques to Las Vegas! you can use immediately to improve your probability of sales, and thus, your bottom line. Special pricing for September, two seats for $60. Showcasing your products or services through advertising in Las Vegas Wednesday, October 7 Chamber of Commerce publications Betty Mahalik allows you to stand out from your “Go Ahead – Get a Life!” Keys to Finding the Balance competition with maximum impact! in Your Life” Contact us at 702.586.3856. Description: If you’ve ever felt like the plate juggler at the circus, then this BES program is for you! Betty Mahalik will teach you: • How to identify and eliminate your energy drains • ow to prioritize your activities around what’s most important rather H than what’s most urgent continued on page 26 September 2009 | The Business Voice | Las Vegas Chamber of Commerce 15
  • September Chamber Events 8 10 Business Survival Legal Solutions 5-Minute Networking - Joint Chamber and Presented by the Chamber and Holland & Hart FREE one-on-one help sessions When: Tuesday, September 8 9 Vegas Young Professionals (VYP) When: Time: Thursday, September 10 A division of the Las Vegas Chamber of Commerce 5:00 - 5:30 p.m. Check-in Time: Appointments available at 6:00-6:50 p.m. & 7:00-7:50 p.m. 5:30 - 6:30 p.m. Program (one member per session) 6:30 - 7:30 p.m. Mixer Location: EMBARQ® Conference Center at the Las Vegas Chamber of Commerce Location: EMBARQ® Conference Center at the Las Vegas Chamber of Commerce 6671 Las Vegas Blvd. South, Ste. 300 at Town Square 6671 Las Vegas Blvd. South, Ste. 300 at Town Square Details: Attorneys from Holland & Hart’s Las Vegas office will be available to Details: 5 Minute Networking provides the opportunity to connect with provide free legal counseling to Chamber members on a variety of numerous other professionals you want to know. This highly topics. There is no charge for this service, though an appointment is effective technique is quickly gaining national recognition - find required. Call Jeanette Ratcliffe at 702.586.3843. out why! Cost for this event is $30 for prepaid Chamber members Sponsored by: with a guaranteed reservation and $45 for non-members with a guaranteed prepaid reservation. All walk-ins are $50. 9 Business Education Series When: Time: Wednesday, September 9 7:00 - 7:30 a.m. Registration & breakfast 14 Vegas Young Professionals (VYP) Toastmasters 7:30 - 9:00 a.m. Program When: Monday, Seeptember 14 9:00 - 9:30 a.m Networking Time: 5:30 - 6:00 p.m. Check-in & networking A division of the Las Vegas Chamber of Commerce Location: EMBARQ® Conference Center at the Las Vegas Chamber of Commerce 6:00 - 7:00 p.m. Meeting 6671 Las Vegas Blvd. South, Ste. 300 at Town Square Location: The Platinum Hotel, 211 E. Flamingo Rd. Program: “Guess What! Traditional Sales Are Kiilling Your Bottom Line Details: Exceptional communication skills are vital to success in the business What Businesses Need to Know” world. VYP has created a Toastmasters group for its members to aid Details: Join guest speaker Scott Whitney, President & CEO of PodWorx, Inc. as in the development of speaking, presentation and leadership skills. he instructs you how to quadruple the reason a prospect buys from you Open and free to all VYP members and guests. Email and how to develop a calling script that WILL generate call backs and vyp@lvchamber.com if you plan to attend. RSVP is appreciated. appointments. $35 for members with a guaranteed prepaid reservation, $50 for non members with a guaranteed prepaid reservation, $55 for Hosted by: all walk-ins. Additional $5 for week of event. Special Pricing: Members buy two for $60. Sponsored exclusively by: 15 Business Survival Counseling Sessions FREE one-on-one help sessions When: Tuesday, September 15 Time: Appointments available at 9:00, 10:00 or 11:00 a.m. 9 (one member per session) Chamber Voices Toastmasters See September 10 for location and details. When: Wednesday, September 9 TBAN September Luncheon 16 Time: 10:30 a.m. Registration & networking 10:45 a.m. - Noon program When: Wednesday, September 16 Location: EMBARQ® Conference Center at the Las Vegas Chamber of Commerce Time: 11:45 a.m. Registration & networking 6671 Las Vegas Blvd. South, Ste. 300 at Town Square Noon - 1:20 p.m. Lunch & program Details: Looking for a way to improve your communication skill in both Location: Cili Restaurant & Bar your personal and professional life? The Chamber is home to a 5160 Las Vegas Blvd South at Bali Hai Golf Club Toastmasters club, Chamber Voices, open exclusively to Details: Cost is $35 for prepaid reservations and $45 for walk-ins. Chamber members. Membership in Toastmasters is just $45 RSVP by calling 702.586.8689 or visit www.tban.us. every six months. There is no charge for guests. 17 Biz E Awards Lunch Business Survival Counseling Sessions 10 When: Thursday, September 17 Presented by the Chamber and SCORE Time: 11:30 a.m. Registration & networking FREE one-on-one help sessions Noon - 1:15 p.m. Program Location: The Rio All-Suite Hotel & Casino When: Thursday, September 10 3700 W. Flamingo Rd. Las Vegas, 89103 Time: Appointments available at 2:00, 3:00 or 4:00 p.m. Details: The annual Biz E’s are the Las Vegas Chamber of Commerce (one member per session) salute to small business. Nominees and winners are Location: EMBARQ® Conference Center at the Las Vegas Chamber of Commerce recognized for their contributions and dedication to excellence 6671 Las Vegas Blvd. South, Ste. 300 at Town Square in small business in Southern Nevada. Cost for this event Details: SCORE counselors will be on hand to provide FREE one-on-one is $50 for prepaid Chamber members with a guaranteed help sessions exclusively for Chamber members. Expert business reservation and $65 for non-members with a guaranteed professionals will help you assess your business concerns and provide prepaid reservation. All walk-ins are $70. For more you with the advice, tools and resources you need to keep your information and to register, visit www.lvchamber.com or call business operating during this slow economy. There is no charge for 702.641.5822. this service, though an appointment is required. Call Member Services Sponsored exclusively by: at 702.641.5822. 16 Las Vegas Chamber of Commerce | The Business Voice | September 2009
  • RSVP Policy The Chamber has an RSVP policy that encourages early registration for popular programs and allows our event partners adequate time to prepare for functions. Any reservation made the week of an event will now be subject to a $5 surcharge. If you have any questions or concerns regarding this policy, please call 702.641.5822 17 Vegas Young Professionals (VYP) Fusion Mixer When: Thursday, September 17 24 Business Survival Fight Fraud Workshop FREE workshop Time: 6:00 - 8:00 p.m. A division of the Las Vegas Chamber of Commerce When: Thursday, September 24 Location: Hard Rock Café Strip Time: 8:00 - 8:30 a.m. Registration 3771 Las Vegas Blvd. Ste 120 8:30 - 10:00 a.m. Program Details: Mix and mingle VYP-style at this month’s Fusion Mixer! Enjoy Location: EMBARQ® Conference Center at the Las Vegas Chamber of Commerce complimentary appetizers and great drink specials, while networking 6671 Las Vegas Blvd. South, Ste. 300 at Town Square with more than 100 fellow young professionals. Cost is $10 per VYP Details: Guest speakers from Las Vegas Metropolitan Police Department, the member; $15 per non-member. Online registration at Federal Trade Commission, the Attorney General’s Office and more will Sponsored by: www.vegasyp.com, or call Joanna at 702.735.2196 provide key information on fraud prevention – and take your questions. Register online or call Member Services at 702.641.5822. Vegas Young Professionals 22 Business After Hours Mixer When: Tuesday, September 22 24 VYP Business 101 Yahoo! Means Business When: Time: Thursday, September 24 11:30 a.m.- Noon Check in A division of the Las Vegas Chamber of Commerce Time: 5:00 - 7:00 p.m. Noon - 1:00 p.m. Lunch and program Location: Ferguson Bath & Kitchen Gallery Location: Greenspun Media Group “strip view conference room” 4175 S. Grand Canyon Dr. Ste. 109 2360 Corporate Dr 4th floor. Las Vegas 89074 Details: Mix, mingle and network with other Las Vegas business professionals Details: Enjoy lunch and interactive discussion with Mike Ober, Senior surrounded by a spectacular display of appliances, plumbing, lighting and Director of Yahoo! Small Business. He will share his expertise in accessory products at the Ferguson Bath, Kitchen & Lighting Gallery. getting your business up and running online, selling online and The event is complimentary for Chamber members. A $15 entry fee and marketing online. This event is open exclusively to VYP members. Cost business card are required for nonmembers. is $20 per person, $35 non members and walk-ins. For more details on Sponsored by: how to register, visit the event page on www.vegasyp.com. Hosted by: 22 24 Vegas Young Professionals (VYP) Business Survival Counseling Sessions Bigwig Lunch Time FREE one-on-one help sessions When: Tuesday, September 22 A division of the Las Vegas Chamber of Commerce See September 10 for time, location and details. Time: 11:30 a.m. - Noon Registration & networking 24 Location: Noon - 1:00 p.m. Lunch & program TBD Business Survival Legal Solutions Details: Join VYP for this exclusive, intimate luncheon with a local “bigwig.” FREE one-on-one help sessions Enjoy an informal setting that allows for open dialogue with one of See September 8 for time, location and details. 29 the most important business leaders in Las Vegas. Twenty seats are available for this event; RSVPs are first come, first serve, so sign-up Sponsored by: today! RSVP at www.vegasyp.com. This event is open exclusively to VYP Business Survival Counseling Sessions members. Cost is $45 per person. No walk-ins please. For more details on FREE one-on-one help sessions how to register, visit the event page on www.vegasyp.com. See September 15 for time, location and details. Financial Seminar Buy Your Own Building 23 Chamber Voices Toastmasters See September 9 for time, location and details. 29 When: Time: Location: Tuesday, September 29 5:00 - 5:00 p.m. Registration & networking 5:30 - 7:00 p.m Program EMBARQ® Conference Center at the Las Vegas Chamber of Commerce 6671 Las Vegas Blvd. South, Ste. 300 at Town Square 23 Details: With affordable commercial real estate prices and historically low New Member Breakfast interest rates, Chamber members should consider whether this is an opportune time to buy their own commercial building. Bill Wilson, CFP, When: Wednesday, September 23 will be presenting a seminar to educate Chamber members on the Time: 7:00 - 7:30 a.m. Registration & networking numerous advantages of buying an owner occupied building. 7:30 - 9:00 a.m. Program Sponsored by: Cost: $20 for members, $40 for non members. Location: Ricardo’s Mexican Restaurant 4930 W. Flamingo Rd. Details: Learn more about how to make the most of your Chamber membership by attending a New Member Breakfast. This complimentary event, hosted by the Chamber Prospectors, is by President’s Club and Board of Advisors Mixer 30 invitation only. Hosted by: Sponsored by: When: Wednesday, September 30 Audio visual provided by: Time: 5:00 - 7:00 p.m. Location: Las Vegas Hilton in the Tempo Lounge, 3000 Paradise Rd, 89109 Details: Join us for an elite networking mixer at the ultimate gathering place; Hosted by: Tempo, a high-energy lounge at the Las Vegas Hilton. This is an exclusive event for President’s Club and Board of Advisor members. An RSVP is encouraged. Call 702.641.5822 or online at www.lvchamber.com September 2009 | The Business Voice | Las Vegas Chamber of Commerce 17
  • President’s Club Spotlights Board of Advisors Spotlights President’s Club Board of Advisors Spotlight John V. Anderson President and CEO David Dahan SHarchitecture CEO John Anderson’s work in Southern Nevada over the Orgill/Singer & Associates Inc. past 23 years includes residential, retail, commercial, David Dahan has positioned himself as a prominent industrial, government and higher education projects. community leader. In 2004, he was named “Business As president and CEO, he provides design oversight, Person of the Year” at the Las Vegas Chamber of quality assurance, customer service excellence and Commerce Community Achievement Awards. Under ensures successful project delivery for SHarchitecture. Dahan and Orgill/Singer president Eric Springall’s SHarchitecture is a member of the Design Build Institute leadership, Orgill/Singer has established itself as an of America. Anderson’s ambition is to expand the use of award-winning insurance brokerage firm, including integrated project delivery methods, such as design-build being recognized on numerous occasions by the and construction management. Southern Nevada Human Resources Association’s “Best Places to Work” awards. Several Orgill/Singer employees have earned the Chamber’s Customer Susan M. Brennan Service Excellence Award. IT and Telecommunications Executive NV Energy President’s Club Member Susan M. Brennan has led the information technology and telecommunications (IT&T) department for NV Energy since May 2001. Previously, she held the position Les Harris of executive director of customer service. Since 1992, Account Executive Brennan has held numerous executive-level positions Heartland Payment Systems with the company. She has also held various financial, Since 2006, Les Harris has been serving the Southern technical and leadership roles at Merrill Lynch, Fidelity Nevada business community, leveraging his business Investments and Sprint. Brennan is a graduate of the development/operational skills with companies of all Chamber’s Leadership Las Vegas Class of 1998. sizes and in numerous industries. His past experiences as a business owner, international corporate executive and customer service resource have provided value John Gibson to his nationally-expanding client base. Harris is Chairman, President & CEO committed to serving the member base of the Las American Pacific Corp. Vegas Chamber of Commerce, American Pacific Corp. (AMPAC) is a specialty chemical producer. AMPAC is the sole North American producer of ammonium perchlorate (the oxidizer used in solid rocket fuel, including space shuttle boosters) and sodium azide President’s Club Member (the primary pyrotechnic chemical used in the automotive airbag inflator). John Gibson is a member of the Curt Howell Aerospace Industries Association Board of Governors and Market President the Association of Iron and Steel Engineers and a member Humana, Inc. of several other industry and community organizations. Curt Howell has been part of the Humana organization for more than a decade. Prior to his current position, Howell served as Director of Provider Contracting/ Administration for Humana in Las Vegas from April John Grady 1999 to April 2000, as executive director for North President American Medical Management and as operations Grady & Associates manager/administrative resident for Sierra Health Grady & Associates President John Grady has more than Services, Inc. in Las Vegas. Howell earned a Masters 30 years experience in the insurance industry. He directs of Health Administration from the Medical College of all agency activities and is personally involved with the Virginia and holds a Bachelor of Science degree in development of customized benefit programs for agency Human Biology from the University of Utah. clients. Grady has an extensive background in the design and delivery of benefit programs for national carriers, third President’s Club Member party administrators, HMOs and multi-state employers. Paula Yakubik Managing Partner Bob Hoffman MassMedia Corporate Communications Regional Manager Paula Yakubik, founder of MassMedia Corporate Wells Fargo Wealth Management Group Communications, has more than 15 years of Bob Hoffman is the regional manager of Wells Fargo experience in communications. She serves as Wealth Management Group in Southern Nevada. managing partner, where she supervises the daily Previously, he had the same role running the Southern operations and management activities of the firm. California region. He has owned several companies in the In addition to Yakubik’s work for MassMedia, she publishing, computer retail and commercial development is a founding board member of Nevada Child Abuse fields. Hoffman is a Life Underwriters Training Council Prevention, a non-profit organization committed to Fellow and holds a bachelor’s degree from California breaking the generational cycle of child abuse in the State University at Humboldt. He is involved in Three state of Nevada. Yakubik is a recipient of the Small Square, is a former board member of the International Business Administration’s Young Entrepreneur Award Humanity Foundation and enjoys many outdoor activities. and The Moms In Business Network “Create Your President’s Club Member Dreams” award. 18 Las Vegas Chamber of Commerce | The Business Voice | September 2009
  • Bret Holmes Fafie Moore Vice President of Operations President/Owner Advanced Management Group Nevada, LLC Realty Executives of Nevada Advanced Management Group Nevada, LLC is a full- Realty Executives of Nevada is repeatedly ranked the No.1 service real estate management company. With more woman-owned business in the Business Press Las Vegas than eight years of experience, including conventional, Book of Lists. The firm ranked number 94 in the “Top 100 hotel and weekly property management, Bret Holmes Real Estate Offices in the United States” by RIS Media works with property owners to achieve optimal results. Power Broker Report for the year 2007 sales. Fafie Moore, Holmes is president of the Southern Nevada Multi- immediate past chairman of the Las Vegas Chamber Housing Association for 2009 and is a delegate for the of Commerce Board of Trustees, serves on the boards National Apartment Association. He is a licensed property of Service1st Bank, FIT for an Independent Tomorrow manager and also holds a Nevada real estate license. and numerous positions within the Greater Las Vegas Association of Realtors and Women’s Council of Realtors. Andy Katz William P. Moore II President Chief Executive Officer Manpower, Inc. of Southern Nevada Desert Radiologists Andy Katz serves as president of Manpower, Inc. of William P. Moore II joined Desert Radiologists in 2006, to Southern Nevada and as regional spokesman for provide hands-on management of daily operations, as Manpower, Inc. International. He is a noted authority well as to oversee the company’s strategic development on employment and outlook survey trends in Southern and long-term institutional goals. Moore works closely Nevada. Katz was recognized by In Business Las Vegas with the senior management team and assists with in its Top 40 Under 40 ranking, and as one of the Most internal functions for the achievement of corporate Influential Businessmen of the Year in 2005. Katz serves objectives. With nearly 20 years of management on the board of directors of many organizations, including and leadership experience in healthcare, Moore has the Las Vegas Art Museum and the Southern Nevada provided leadership and direction to major hospitals Workforce Investment Board. Katz is an avid bicyclist and and medical organizations. sports enthusiast. Peter O’Neill Lorre Kruse Senior Vice President of Public & Community Relations Director of Group and Convention Sales UnitedHealthcare Coach USA & Gray Line Tours Peter O’Neill is the senior vice president of public and Lorre Kruse, director of group and convention sales for community relations for UnitedHealthcare. O’Neill Coach USA in Las Vegas, has been in Las Vegas since directs corporate communications, media relations, 1964, and has worked in the tourism industry for more community relations and corporate social responsibility than 30 years. She was with Gray Line Tours as it merged activities for the company’s Nevada operations. He is a into Coach USA. Kruse is currently a member of the Las founding board member of the Las Vegas Fire and Rescue Vegas Chamber of Commerce, the Latin Chamber of Foundation, a trustee of the CSN Foundation, a member Commerce, Las Vegas Territory, Destination Services of the board of trustees of Three Square and KNPR. Association and Las Vegas Hospitality Association. O’Neill is a 2003 graduate of the Chamber’s Leadership Las Vegas program and the recipient of the 2004 Community Achievement Award in Communications. Steve T. Linder Vice President/Director Community Development E.G. “Ned” Phillips HSBC Bank Nevada, N.A. Vice President & Community Relation Director Chartered in 1993, HSBC Bank Nevada now serves more Palm Mortuaries, Cemeteries, & Crematory than 15 million customers nationwide. The company’s E.G. “Ned” Phillips has 23 years of experience and a major partners are General Motors and Union Privilege. degree in business and economics. He joined Palm Steve Linder joined HSBC Bank Nevada in 1987. He is a Mortuary in 1985. Phillips has managed Palm’s largest 1996 graduate of the Las Vegas Chamber of Commerce facility, served as general manager over mortuary Leadership Las Vegas program and serves as a Chamber operations, and is now vice president over community Prospector. Linder also sits as a board member for many relations and advertising. Phillips has represented Nevada notable non-profits. on the National Funeral Director’s Association policy board. He now serves a second governor-appointed term on the Nevada State Funeral Board and is past-president of the Las Vegas Rotary Club. Neill Miller Founder Daniel J. Sabaka PM Digital Group Senior Vice President Neill Miller formed PM Digital Group in 2001, and along Lawrence/Kreeft & Associates with partner Sonia Miller, has seen tremendous growth Daniel Sabaka leads the Lawrence/Kreeft & Associates of the company over the last seven years. PM Digital benefits team, delivering outstanding market expertise Group provides complete video production services, DVD as well as creative and cost-efficient executive and & CD duplication and packaging, Web site development, employee benefit plans to his clients. Sabaka has 25 years and graphic design. Video projects include commercials, of executive experience working for small, Fortune 500 infomercials, convention and event coverage and web and non-profit companies. Sabaka serves as treasurer video. Clients include many local and nationally-known on the advisory board for the Salvation Army, the Nevada companies. Prior to PM Digital Group, Miller was in the Homeless Alliance and is a graduate of the Chamber’s entertainment industry for 30 years. Leadership Las Vegas Class of 2007. September 2009 | The Business Voice | Las Vegas Chamber of Commerce 19
  • To arrange your ribbon cutting, contact Georgia Allen Ribbon Cuttings at 702.586.3838 or email gallen@lvchamber.com. Personalized Brain Training is a non-invasive, drug-free solution for Pacific West Marketing is excited to offer its brand new collection of those with anxiety, depression, sleep issues and addictions. Its advanced quality one-of-a-kind products on a direct factory basis to the Las Vegas form of neurofeedback helps restore balance and harmony in brain business community for corporate gifts, incentives, giveaways, fundraising activity. Clients report clarity, focus, motivation, restful sleep and improved and promotions, etc. 949.489.2110 www.pacificwestmarketing.com. business results. 702.726.0134 www.brainstatetech.com. Innovative Network Solutions and two if its industry business partners, LV Ink Tattoo is proud to announce the opening of the first school of Syncsort Incorporated and BorderWare Technologies, all proud members Tattoo arts in Las Vegas. LV Ink Tattoo is located at 1501 S. Las Vegas of the Las Vegas Chamber of Commerce, celebrated their ribbon cutting at Blvd. 702.474.6563 www.lvinkschool.com. Business Expo 2009. 702.568.9006 www.insllc.com. Elysian Red Carpet Event! Elysian at St. Rose celebrated its ribbon Canyon Creative celebrated its 13th anniversary by moving to a new cutting and the release of its Final 48. Elysian is located at 11425 S. office at Durango Village, 6018 S. Durango, Suite 100. Canyon Creative Bermuda Rd. 702.260.6766 www.elysianatstrose.com. offers branding, logo design, graphic design, print advertising, website design, marketing, writing, packaging and retail product development. 702.262.9901 www.canyoncreative.com. 20 Las Vegas Chamber of Commerce | The Business Voice | September 2009
  • As your friendly neighbor, we want to invite you to relax and enjoy the Las Vegas Chamber of Commerce and Heartland Payment Systems are towering red rock cliffs of Zion National Park, Springdale, Utah. As a proud to announce an exclusive member benefit partnership to offer affordable member of the Las Vegas Chamber of Commerce for ten years, the Best credit card processing to Chamber members. This partnership was formally Western Zion Park Inn welcomes all Chamber members. 800.934.7275 introduced at this year’s Business Expo on June 24. Contact Les Harris @ www.zionparkinn.com. 702.982.5838 for more information. www.heartlandpaymentsystems.com. Barrett-Jackson is proud to announce its second annual car auction Roberson Orthodontics, 700 E. Silverado Ranch Blvd., Las Vegas, is proud and lifestyle event in Las Vegas at Mandalay Bay Resort and Casino, to announce its grand opening. Dr. Glen Roberson offers state-of-the-art October 7-10. For more information visit www.barrett-jackson.com or call treatment options including Invisalign, clear ceramic braces as well as 480.421.6694. traditional metal braces. Please call for a free consultation 702.951.9734 or www.robersonortho.com. Introducing Three Brothers Masonry, Inc. A locally-owned demolition Dr. Ellen Merkin is proud to announce the relocation of her optometric company with more than 40 years experience in saw cutting, core drilling, practice. The office is located at 2920 S. Rainbow, Suite 120, LV, NV concrete, masonry and 211 phases of demolition. 702.898.1884. 89146. 702.363.7372 www.eyefinity.com/DrMerkin. September 2009 | The Business Voice | Las Vegas Chamber of Commerce 21
  • Ribbon Cuttings Beauticontrol is proud and honored to be a part of the Las Vegas Chamber Now in Las Vegas, wholesale pricing on all your flooring needs. Floor of Commerce. It can be reached through email at mgb@gmtel.net, by Covering Factory Outlet has carpet, tile, wood, vinyl and laminate. Visit phone 563.357.9245 or web www.beautipage.com/sue_burke. the showroom at 6000 S. Eastern Ave., Suite 4C, across from Walmart or call 702.823.1500 www.floorcoveringoutlet@lvcoxmail.com. I.T. Wiz Kidz debuted GCloud3 at the Chamber’s 2009 Business Expo. Champions Realty is a full real estate service company. It sells and This technical services company has developed an innovative all-in-one markets SFR, condo, short sell, REO, court auction, commercial and business network in a box solution. For more information, please visit: investment real estate sales and marketing and property management. www.GCloud3.com. It welcomes experienced agents, buyers and sellers. 702.576.2228 www.championsrealtywest.com. 911 Collision Centers is proud to announce the grand opening of For more than 23 years, Toby Neverett Auctioneers, Inc. has been providing its Henderson location. The company is located at 7730 Eastgate professional support services to the financial, legal and business community Road and specializes in collision repair and auto glass. 702.240.9119 as auctioneers, liquidators, and asset appraisers. Additionally, it has been www.911collision.com. retained by bankruptcy courts nationwide to assist in the orderly “wind down” of numerous entities. 800.330.8629 www.neverettauctions.com. 22 Las Vegas Chamber of Commerce | The Business Voice | September 2009
  • LAS VEGAS 3030 North Lamb Blvd. St. 112 Las Vegas, NV 89115 CORPORATE HEADSHOTS (702) 644-0528 - Phone (800) 591-5543 - Toll Free Update Your Image With Uniform or Individually Creative Portraits. the Right PLace foR... CommerCial real estate Office | Industrial | Land | Retail | Mixed-Use Tenant Representation | Investment Services SPECIAL RATES Property Management For Visit us online to see how Colliers can help Chamber Members! your business: www.lvcolliers.com/LV To Make Arrangements For You And Your Staff, Call 702-365-6660 3595 S. Highland Drive #3 Las Vegas, NV 89103 www.cashmanproductions.com September 2009 | The Business Voice | Las Vegas Chamber of Commerce 23
  • New Members BMAS, LLC Fairfield Properties Law Office of Michael A. Koning, PC President’s Club President’s Club James Crothers Mountain Trailes Michael Koning Martin Estrada Calply Door Systems, LLC Boulder Medical Clinic KW Commercial Paul Montgomery Michael Falvo Fairfield Properties Derek Belanus Palacio Apartments Board of Advisors Calply Door Systems, LLC Lychel Dreyfus Kwiky Mini Mart Board of Advisors Ray Jasma Sam Hamika Fresh Start Family Services, LLC Environmental Ink Cardio Vascular Bio Kelly Gafford Las Vegas Home Watchers, Inc. Dario Herrera Therapeutics, Inc. Dan Kruger Jody Mack GAB Consultancy Farrah Gray Foundation Karen Miller Mark Cordner & Associates Farrah Gray CareMore Mark Cordner Elizabeth Madrigal Green Living Nevada Peter Lik Fine Photography Justin Krosta McCandless International Trucks Annette Fortuner Cheyenne Rock, Inc. John McCandless Arnold Clark Guinness Law Firm premier Members Guinness Ohazuruike Memories & Memorabilia Premier Members CMS Agency, Inc. Heidi Watt Jonathan Campbell Holiday Inn Las Vegas Aztech Inspections & Testing, LLC Kelley Camp Mountain View Pest Control Kelley Rushton Committed Construction Clean, Inc. Malise Squires Amy Ostrovsky Hydro Arch Cheryl Berg Nelson Davison Administrators, Inc. NewMembers New Members Daddy Mac’s Anne Davison Douglas MacDonald ICS Communications 5Linx Dan Harned Nevada Concrete Coatings, Inc. Tonya McKinney DM Stanek Corp. Rayson Shizuru Mark Stanek Ideal Office Equipment 944 Magazine Barbara Kirsh Nevada Precision Sheet Metal Michael Skenandore Donmar Gifts & Souvenirs Gianni Yghelzi Donna Krutka Improv Vision Business Unscripted A Shine Cleaning Service, LLC Michael Abdoulah Nielsen Brokerage, Inc. Edgar Valencia Double J’s Custom Quality Steven Nielsen Technologies Jackson Hewitt Tax Service ABC Pharmacy & Medical Supplies Jose Ortiz Vikki Young Oasis Baptist Church John Anozie Mark Neal EHR Solutions Management, LLC Jaramillo Landscape & Aflac Monique Wonders Maintenance, LLC Oasis Dental Nancy Marcellus Christopher Jaramillo Michael Rice EMS Training Center of Aidan Aron Appraisals Southern Nevada Jax Rox & Lisa’s Collectables Omni Trading Todd Kieffer Debra Dailey John Miller Christine Russell Alan and Lynn Property Encore Financial Group, LLC JB Brokerage, Inc. OnPointe Creations, LLC Management Rolane Grinnell Jim Rogers Tricia Ann McFarlane Alan Berk Fairfield Properties Juliet Property Co. Philippine Times of All Caring Health Provider Avanti Jason Ahlstrom Southern Nevada Glofe Granado Michelle Symonette Leizel Trinidad Just Professionals American Diabetes Association Fairfield Properties Gabriel Shepherd Phillips Plumbing Co. Laura Landon Liberty Square Gary Phillips Michelle Symonette K & R Painting and Drywall, Inc. Anthony’s Coal Fired Pizza Francesca Dodaro Planet Hollywood Adam Goldstein Fairfield Properties Darren Green Loreto Apartments K 9’s and Kitty’s Astor & Black Custom Clothiers Lychel Dreyfus Dottie Whitaker PR Media Professionals Sean Dunn Amy Veloz Fairfield Properties The Kabbalah Centre Las Vegas Barrett Jackson Auction Co. Mosaic Barbara DeMarco Quality Ford Truck Parts & Phil Neri Martin Estrada Equipment, LLC. Natalia Hipp Kalman Enterprises Mike Summerhays Fairfield Properties Carl Wald Big John’s Ranch Mountain Gate Reliance Health Care, LLC Daniel Deniston Martin Estrada Paul Sarrano 24 Las Vegas Chamber of Commerce | The Business Voice | September 2009
  • HappyAnniversary What’s the secret to long-term success in the Southern Nevada Ripple Trading & Distributors Synergycs Nutrition, Inc. Deshvir Singh Pierre Renevey business community? Establishing long-term and personal relationships with other professionals. What’s the most effective way Sandstar Industries TCCS, LTD to do that? Membership in the Las Vegas Chamber of Commerce. Linda Nardozzi Marc Holboke Congratulations to the following companies celebrating Scott Weaver, DDS TitleOne of Las Vegas Scott Weaver Clayton Freeman membership anniversaries in September 2009. Showbiz Lighting Tri City Construction Dale Meeker Obama Hailcal TWENTY+ YEARS Los Viajeros Inn Showcaseid.com The T Shirt Lady, LLC Credit Bureau Central, Inc. (81) North American Video Security Glenn Martin Sheryl Frazier Young Electric Sign Co. & Surveillance Silver State Holding United Networks of America (YESCO) (58) Quantum Leap Leadership, Inc. Joseph Roach Brian Oliver Kaercher Campbell & Associates (48) QVS Las Vegas Paving Corp. (48) Reg Baker, CPA/PFS Sportco Sporting Goods Wendoh Media Companies Brenda Campbell Justin Weniger Nevada Dept. of Transportation (41) Sandy Valley Ranch Ryan Dohery Jim Marsh Automobile (38) Southern Nevada Pain Center Spring Hill Suites by Marriott Las Vegas Convention Center Western Architectural Vegas PBS (29) Sunrise MHP, Inc. Bruce Belcoure Jessie McCaskill Nathan Adelson Hospice Vance’s Day Care & Foundation (27) W.E.C. Engineers, Inc. Star Productions, LLC, Woodworks Construction dba The Soprano’s Last Supper Jeff Perkins Nevada Title Co. (26) Maggie Cupp Desert Radiologists (25) FIVE YEARS Worldwide Merchant Services, LLC Stephen R. Schooley, Insurance Consultant Richard Kasey Las Vegas Events, Inc. (24) Advantage Civil Design Group, LLP A Scenic Outdoor Wedding (22) Air Filter Sales & Service Superior Event Services Health Plan of Nevada (22) Company, Inc Ray Esposito Goodwill of So. NV, Inc. (21) Amethyst Center, Inc. Listen to Las Vegas Area Council, BSA (21) The Capital Grille Safe Nest (20) Dog Galleria what Kafoury, Armstrong & Co. (20) Eyes on Las Vegas Financial Nigro Development (20) Hansen’s Home Improvement Planners are King of Clubs Las Vegas, LLC saying FIFTEEN YEARS Lawrence Nathan Associates American Factoring, Inc. Lendall Mains Architect, LLC about your Boulevard Trophy & Engraving, Inc. Pinpoint Publications - money Far West Factoring, Inc. The Zip Code Magazine Joseph F. Zerga, Ltd. Quinn Development Business & Financial Talk with Las Vegas Apparel & Promotions & Construction, Inc. News, Traffic & Weather throughout the day Lone Mountain Factoring, Inc. Robinson & Wood, Inc. Nevada Receivable Factoring, Inc. Silverado Services, Inc plus Ray Lucia, Lou Dobbs, Phil Grande, Mike Huckabee, Sierra Nevada Factoring, Inc. Stephen Carlson & Associates Andy Vierra & the Wall St Journal Reports Tri-State Factoring, Inc. TEN YEARS Aquarian Pools, Inc. Complete Association Management Co. (CAMCO) Coustic-Glo of Las Vegas Donald W. Reynolds Foundation The Juice Bar At LVAC Streaming on the web 24/7 970KNUU.com September 2009 | The Business Voice | Las Vegas Chamber of Commerce 25
  • 2009 Business Education Series... continued from page15 • eys to bringing greater harmony, peace and K enjoyment to your life Wednesday, November 4 • ow to use technology to calm you down, rather H Punam Mathur & Amy Ayoub than speed you up “Is Your Networking Working?” During this presentation Mahalik, a veteran life and Business Education Series: business coach, will help Description: you gain perspective on P u n a m Location: EMBARQ® Business and Conference Center at exactly what balance is and Mathur and the Las Vegas Chamber of Commerce, 6671 isn’t and how to find the Amy Ayoub Las Vegas Blvd. South, Ste. 300 at Town Square right balance between your return to Time: Registration & Breakfast: 7:00 – 7:30 a.m. share tried work and your life. You’ll Program: 7:30 – 9:00 a.m. walk away with a personal and true tips Networking: 9:00 – 9:30 a.m. plan to begin living with for building and strengthening your personal and business Cost: $35 per member w/ pre paid registration greater authenticity, energy networks, including relationship building and word-of- $50 per non member w/ pre paid registration and personal power. mouth marketing. Presentation points include: $5 additional for all week of prepaid registrations • The finer points of relationship building $55 for all walk-ins • ow to turn networking efforts into business H opportunities • ays to maximize the power of established W To register: www.lvchamber.com or call 702.641.5822. relationships through word-of-mouth This always-popular program will give you new insight into building a strong and vital network in any economy. n Chamber News... continued from page 4 Save the Date: Preview Las Vegas 2010 Special member meeting notice Make plans to attend the premier economic forecasting The Las Vegas Chamber of Commerce Board of Trustees and networking event of the year. Join nearly 2,000 Chairman Steven Hill has called a special member potential customers at Preview 2010 on Thursday, meeting on Wednesday, October 14, 2009 at 5:30 p.m. January, 28, 2010 at the Thomas & Mack/Cox Pavilion The meeting will be held at the Las Vegas Review- for a high-energy conference and trade-show. Get the Journal located at 1111 W. Bonanza Road, Las Vegas latest information vital to help your businesses prepare NV. The purpose of the meeting is to present a proposed for the year ahead. amendment* to the Chamber’s Bylaws Reservations Required : Call 702.641.5822. *ARTICLE III, Member Meetings, Section 3.2 Quorum for Member Meetings. A total of fifty Thursday, January 28, 2010 (50) one hundred fifty (150) regular and /or associate members shall constitute a quorum for the transaction of business at any member meeting. For sponsorship or exhibiting information contact MJ Dennis at 702.586.3827 _____________________________ Kara Kelley, President & CEO 26 Las Vegas Chamber of Commerce | The Business Voice | September 2009
  • From my desk... continued from page 3 Beyond the lights, times, can you really afford to risk alienating your customers by giving them less than your best? The Las Vegas Chamber of Commerce has two business outreach Beyond programs whose purpose is to encourage, promote and recognize high levels of excellence and achievement in the local business community: The Biz E Awards and Customer Service Excellence Awards. the headlines The Biz E Awards recognize the best in small businesses excellence. Awards are given in five categories: Small Business, Green Business, Non-Profit Business, Innovative Business and Entrepreneur of the Year (individual). Companies and individuals are nominated by other businesses, fellow Chamber members, or even employees. The Biz E Awards celebrate the opportunity to acknowledge and applaud those companies that set themselves apart in any economic conditions, but absolutely shine during the tougher times. The Biz E Awards will be presented at the Chamber’s September membership luncheon on Thursday, September 17, at the Rio All-Suite Hotel & Casino. I encourage you to attend and celebrate the best in small business in our community. In addition, the luncheon is an outstanding opportunity to network with fellow Chamber members. The Customer Service Excellence Awards recognize employees who go the extra mile in delivering high quality customer service. Employees are nominated by a company’s clients/customers and/or their peer workers and supervisors. Employees are recognized at special ceremonies held throughout the year with Mayor Oscar Goodman. The Chamber hosts the annual Customer Service Excellence luncheon to celebrate customer a desert companion for service and recognize those employees who earned multiple awards throughout the year. This year, the CSE luncheon will take place on the way we live now Friday, October 23, at the Rio All-Suite Hotel & Casino. The Customer Service Excellence program is free and can be utilized as part of your company’s employee recognition program. For more information on how your company can get involved, contact Summer Las Vegas’ only city magazine dedicated to Collins at the Chamber, 702.586-3839. in-depth coverage of the culture, travel, dining and style found throughout southern The smart business owner is the one who looks at times like these as Nevada. Produced by Nevada Public Radio, an opportunity to go the extra step over competitors, try something the Desert Companion brings the type of new or reach out a little further in kindness to customers. Now is when informative, entertaining stories heard on everybody could use that extra touch and smile. n News 88.9 KNPR to an audience of over 125,000 readers each issue. For sales and sponsorship information, please contact Christine Kiely at Christine@nevadapublicradio.org September 2009 | The Business Voice | Las Vegas Chamber of Commerce 27
  • GA story… continued from front page • Defeated a proposal that would have eliminated that messages can be communicated to the general public, Nevada’s no-fault workers’ compensation system as a and that public awareness is raised on important issues that sole remedy and permitted lawsuits against insurers and affect our economy, the business community, taxpayers third-party administrators who would have likely raised and employees. insurance rates and litigation costs on businesses. BizPAC gives Chamber members an edge in the public • efeated proposals that would have substantially D policy arena. Your investment in BizPAC allows the increased the opportunities for frivolous lawsuits Chamber to advocate aggressively for government fiscal against businesses. restraint and accountability on behalf of the business community. Through these efforts and BizPAC funds, the One of the keys to this record of success is the Chamber has saved businesses many millions of dollars by efforts of BizPAC, the fundraising mechanism defeating anti-business bills. for the Chamber’s political action endeavors. BizPAC was instrumental in helping the By investing in BizPAC, you pool your political financial Chamber support pro-business lawmakers, resources with fellow Chamber members to create a strong communicating the needs of the business community, voice for business, amplifying the effectiveness of your explaining how all Nevadans benefit from a positive political clout. Contributing to BizPAC is without doubt business climate, and laying the groundwork as we entered one of the most cost-effective investments that you can the Legislative session. make to protect your business. Let’s be honest: effective advocacy takes money. It isn’t Investing in BizPAC is simple. Please visit www.lvchamber. enough to have a good position on important issues. The com to contribute online or call the Chamber’s Government political reality is that it takes financial resources to ensure Affairs department at 702.641.5822 to set up convenient that pro-business candidates have enough money to win, automatic monthly deductions. n Biz E Awards Luncheon… continued from page 6 Since 1973, Olive Crest Homes and Services for Abused more than 700 events annually, Baskow & Associates’ Children has been a leader in providing care for abused, team of professionals focuses on execution, service and abandoned and severely neglected children. Olive Crest exceeding clients’ expectations. Baskow has repeatedly is dedicated to preventing child abuse, to treating and been named Global Events Partner of the Year and TOP educating at-risk children and to preserving the 25 DMC’s in North America 2004-2008 by Special Event family, one life at a time. Magazine. Small Business Finalists: The annual Biz E’s are the Chamber’s salute to small Established in 2000, Imagine Marketing of business and are sponsored exclusively by Nevada Nevada is a full-service marketing company State Bank. In addition to recognizing this year’s Biz E specializing in strategic planning, public Award winners, this luncheon will also spotlight the relations, graphic design, advertising, public/ accomplishments of Cragin & Pike Insurance. As one of government affairs and video shorts. Imagine the Chamber’s most tenured members, Cragin & Pike is Marketing’s 14-person team works with celebrating its 100th anniversary serving the Las Vegas businesses and organizations in industries community. Register now for this exciting event! across the board and throughout Nevada and Location: The Rio All-Suite Hotel & Casino California. 3700 W. Flamingo Rd. Time: 11:30 a.m. Registration & networking DebtBusters was formed in 1989 to assist Noon - 1:15 p.m. Program consumers and businesses in resolving debt through Reservations: $50.00 for members with prepaid negotiated settlement. Because of its dedication to reservation $65.00 non-members with outstanding customer service, DebtBusters is able to prepaid reservation provide answers to debt questions without any obligation. All reservations made the week of the event will be subject to DebtBusters prides itself on its Better Business Bureau A+ an additional $5 fee. accreditation, which it has held since 2002. Walk in at the door, without a guaranteed prepaid reservation, both members and non members, $70.00 Since 1976, Baskow & Associates has been the standard upon availability. RSVP at www.lvchamber.com. n in event, meeting and destination services. Producing 28 Las Vegas Chamber of Commerce | The Business Voice | September 2009
  • WHAT YOU KNOW IS JUST AS IMPORTANT AS WHO YOU KNOW Nevada Business Magazine’s in-depth coverage keeps me abreast of what other businesses are doing and offers us a way to let the community know what we’re doing. Advertising in Nevada Business Magazine allows us to target our audience and tell our story comprehensively. RICHARD E. MYERS PRESIDENT, THOMAS & MACK DEVELOPMENT GROUP WWW.NEVADABUSINESS.COM THE MAGAZINE FOR DECISION MAKERS
  • President’s Club Member Member News Board of Advisors Member Working Mother magazine and Flex-Time Valerie Weber joined the University Coming Events Coming Events Lawyers for its attention to work/life of Phoenix Las Vegas Campus as balance and women’s issues. community relations and outreach The Las Vegas Chamber Author and journalist Geoff Schumacher coordinator and Nathan Jones was will speak at the Nevada Contractors A Bookkeeper’s Corner celebrates its promoted to director of enrollment. of Commerce is proud to Association’s luncheon on September one-year anniversary in its commercial provide members with a 8, at the Rio All-Suite Convention Center. office location in Las Vegas. The Penta Building Group appointed place to publish their current Jennie Bowman to marketing manager. announcements. Please follow The Foundation for Positively Kids will The Society of Certified Insurance host its 10-year anniversary fundraising Counselors honored John Maksimik Vanguard Media Group was retained by the submission guidelines dinner on September 9, at the Four of Orgill Singer & Associates for Goodwill of Southern Nevada to promote outlined at the bottom of Seasons. his dedication and leadership in the its Career Connections program. page 3 under “Helpful Hints” insurance industry. Snell & Wilmer L.L.P will host “Paint Skinvisible, Inc. was approved for a section. Submissions not the Town” on September 10, from 6:00 The Town Square Las Vegas project was new United States patent for its polymer following the guidelines may – 9:00 p.m. to benefit several local recognized with a 2009 Award of Merit by technology Invisicare. not be published. E-mail news charities. the Illuminating Engineering Society. items to pr@lvchamber.com Floor Covering Factory Outlet, offering Greg Kihn and Skip Martin will co-host outlet pricing on carpet, tile, stone, wood or fax to Public Relations at “The Big 80’s Remix” on September 11, Announcements Announcements and laminate flooring, has opened its 702.735.0320. at 6:30 p.m., at LAVO inside the Palazzo showroom at 6000 S. Eastern Ave Hotel & Casino to benefit Big Brothers Big Daniel Hutto is the new vice president Sisters of Southern Nevada. of business operations of Cox Communications, Las Vegas, and will Community Service Community Service LargestMixer.com will host Las Vegas’ be responsible for financial operations. Do you want to get the Largest Mixer V on September 23, from Buffalo Wild Wings is holding a school most exposure for your 5:00 – 9:00 p.m. at the Plaza Hotel & Karen Stewart joined Datanamics as supply drive to benefit at-risk schools. next special event, or Casino. director of business development and Backpacks and school supplies can be brings more than 20 years of industry dropped off at all nine Buffalo Wild Wings publicity about your Nevada Commerce Bank will host a experience to the company. locations through September. grand opening or new United Blood Service blood drive from product launch? 8:00 a.m. to Noon, on September 23, Colliers International promoted Suzette Quality Towing was presented a Special at the bank’s corporate office at 6795 La Grange to senior vice president of its Recognition Award by the Clark County Edmond Street. industrial division. Fire Department for its role in a training The Las Vegas Chamber of session for all local fire departments. Commerce Public Relations The 5th Annual Goodwill Gala, to benefit Katie Hutching was appointed assistant Department can help you Goodwill of Southern Nevada, will be account executive by MassMedia The UNLV Athletic Department launched held on September 19, at the Texas Corporate Communications, and will the UNLV Rebel Kids Club for children 8th maximize your exposure by Station Gambling Hall & Hotel. assist in communications strategies. grade and younger. giving you a comprehensive list of media contacts. This The American Diabetes Association is Elisabet Romero joined the University list includes key contacts at holding “Step Out: Walk to Fight Diabetes” of Nevada Cooperative Extension as an On the Move On the Move at Spring Mountain Ranch State Park on aging and health policy specialist. all major Television, Radio and October 3 at 9:00 a.m. Community Outreach Medical Center Print publications in Southern A.J. Fernandes and Cory DeNuccio have moved to 3603 North Las Vegas Blvd., Ste. Nevada. NCET-Nevada’s Center for joined Windermere Prestige Properties 109 in Las Vegas. Entrepreneurship & Technology as sales associates. presents its 9th Annual Silver & Gold Chamber Members $69 Venture Capitol Conference on October Aubrey O’Day will join the cast of Projects and Deals Projects & Deals 14, at the Atlantis Casino Resort Spa in PEEPSHOW at Planet Hollywood Resort Non - Members $99 Reno. & Casino. O’Day’s opening night is Telesphere, a nationwide business September 14. phone and Internet services provider, is Contact the Public acquiring the VOIP services business of Relations department at Congratulations Congratulations Urban Environmental Research has hired United Business Networks. former City of Henderson Fire Chief Jim 702.641.5822 or email at Twenty-three Lionel Sawyer & Collins Cavalieri as senior project manager. Ron Ventura of RE/MAX Commercial pr@lvchamber.com attorneys were recognized as Mountain Professionals brokered a 64-month States Super Lawyers and Mountain Charlie Johnson has joined Stanley lease of retail space valued at more than States Rising Stars for 2009. Convergent Security Solutions as a $106,000. security consultant for the Las Vegas area Answer Plus, a locally owned telephone market. Jaynes Corporation completed the 60- answering and tele-messaging company, acre Deer Springs Town Center project in was recognized as one of the Best Country Wide Proserve opened its North Las Vegas. Companies to Work For by Nevada complimentary inspection division Business magazine. to help customers identify potential Soozi Jones Walker and Bobbi Miracle plumbing problems before they become of Commercial Executives brokered a Harrah’s employees Cindy O’Keefe, emergencies. 36-month lease of office space valued at Suzanne Trout, Elisa Shen and Christina $61,551. Donaldson were named to the Women’s Attorney Jeffrey M. Verdon was named of Chamber of Commerce 2009 Hall of counsel, attorney Jerry M. Hesch was named CORE Construction completed the Fame. senior special tax counsel and attorney Scott interior build out for Las Vegas Cancer B. Flaherty was named associate in the state Center inside Sunset Professional Offices. Holland & Hart LLP was named among planning department of the Law Offices of the 2009 Best Law Firms for Women by Oshins & Associates, LLC. 30 Las Vegas Chamber of Commerce | The Business Voice | September 2009
  • “City National helped us become a global brand.” T he success of any good company is having an effective capital structure in place. City National understands that. They provided us with the necessary credit services to build our infrastructure and grow our business. The one thing I don’t lose sleep about is wondering if City National Bank is going to continue to be there to support us. We share the same core values, we believe in the same things. It’s about people and human interaction. We’re not just a transaction for City National – we matter, and they care about us. City National is The way up® for our business. Mel Elias President, The Coffee Bean & Tea Leaf To hear Mel’s complete story visit cnb.com/thewayup. For a relationship you can trust, call Larry Charlton at (702) 952-4431. ©2009 City National Bank Nevada’s Premier Private and Business Bank sm Member FDIC
  • Strength in numbers. Security of coverage. In these challenging economic times, you know how important it is to save money. You also understand how important your employees are to your small business and that providing quality health insurance is essential for everyone. Did you know a Las Vegas Chamber of Commerce membership is the key to affordable health coverage? Thousands of Las Vegas Chamber of Commerce member businesses with 2-50 employees are already taking advantage of the Chamber Insurance & Benefits plan.* With the bargaining power of big business, our member brokers can easily tailor a plan to suit the health insurance needs of your small business. For more information, contact Chamber Insurance & Benefits at: 702.586.3889 www.chamberib.com *Some restrictions and eligibility requirements may apply. CI&B is a wholly owned subsidiary of the Las Vegas Chamber of Commerce.