Salesforce1 Platform


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Salesforce1 Platform

  1. 1. Salesforce1 Platform Build Amazing Apps. Connect Everything. Luxsho Logan @luxshologan
  2. 2. Welcome to the INTERNET OF CUSTOMERS Connect with your customers in a whole new way
  3. 3. In the Internet of Customers, Apps Connect Everything Connected Employee s Connected Products Social Mobile Cloud Connected Partners Connected Customers Customer
  4. 4. Entire Industries Are Being Reinvented With Apps “Why Software is Eating the World” - MarcAndreessen
  5. 5. Trunk Club CONSUMER FASHION APP Honeywell CONTRACTOR APP Zimmer PRODUCT CATALOG APP Virgin America Academy of Art STUDENT SCHEDULING APP Time Warner Cable FIELD SALES APP Build Amazing Apps. Connect Everything.
  6. 6. Most Companies Struggle to Build Apps Complexity of form factors Limited number of developers Multiple operating systems Multiple platforms 60% 40% 20% PercentofRespondents Mobile apps are critical Mobile apps deployed Economist Study of 1,300 Global Executives “The State of the Customer-Led Economy” “App Gap” have deployed apps1/2<
  7. 7. Salesforce Platform is the Fastest Path from Idea to App Idea Build App Idea buy & setup hardware install complex software define user access build & test security make it mobile & social setup reporting & analytics build app Legacy Platforms 6-12 Months? App App
  8. 8. All the Platform Services You Need to Build Apps Fast The Fastest Path From Idea To App
  9. 9. Salesforce1 Platform Powers an Entire Ecosystem of Apps Salesforce1 Platform APIs Salesforce1 App Heroku ExactTarget Fuel Sales Cloud Service Cloud Marketing Cloud AppExchange Custom Employee Apps Customer & Partner Apps Salesforce1 Platform Services
  10. 10. Develop, package and instantly deploy apps Access rich APIs and frameworks Code in your favorite language: Ruby, Java, Apex Add fields, design layouts, and manage users with clicks, not code Point-and-click workflow & business logic Drag-and-drop reports and dashboards All of Your Employees Can Now Build Apps Fast Programmatic Development for Coders Visual Dev for Business Analysts
  11. 11. Our Customers Report They’re Building Apps Faster +43% Increase in Coding Productivity +52% Faster System TestingDecrease in IT Costs +46% Faster Integration +45% +52% Faster Design +55% Faster Configuration +58% Faster Deployment Average Percentage Improvements Reported by Customers Source: Customer Relationship Survey conducted March 2013, by an independent third-party, Confirmit Inc., on 5,200+ customers randomly selected. Response sizes per question vary.
  12. 12. Over 4 Million Apps Run on the Salesforce1 Platform Suite of web and mobile apps for sales, service, and marketing Salesforce Apps AppExchange with over 2,000 apps delivering functional or industry solutions Partner Apps Custom apps designed and built by you or an SI partner Custom Apps 4M+ CustomApps
  13. 13. Unbreakable Customizations Automatic Upgrades 6BLines of Apex Code 500M API Calls Per Day, 28 Versions 15MCustom Database Tables 12M Visualforce Pages Integrations and Customizations Auto-Upgraded 42 Major Releases Single Code Base and Shared Infrastructure Multi-Tenant Infrastructure You Can Focus on Innovation with a Future-Proof Cloud Platform
  14. 14. Salesforce: #1 Enterprise Cloud Platform Market Share#1 Enterprise Platform#1 Magic Quadrantfor Application PlatformasaService January,2014 Analyst: YefimV.Natis This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
  15. 15. Top Three Ways to Innovate on the Salesforce1 Platform Connect Everything Automate Processes with Employee Apps Build Innovative Customer Apps1 2 3
  16. 16. Top Three Ways to Innovate on the Salesforce1 Platform Connect Everything Automate Processes with Employee Apps Build Innovative Customer Apps
  17. 17. 1T Connected Sensors Customers Now Expect a New Class of Engaging Apps Social Mobile Connected 50B Connected Products 4.5B Aggregate Social Users 5B Smartphones by 2017
  18. 18. Build Customer Apps To Extend Your Business Processes with NativeHTML5 Hybrid Visualforce1 APIs Mobile Services Social APIs Analytics APIs Bulk APIsREST APIs Metadata APIs SOAP APIs Private App Exchange Custom Actions Identity Mobile Notifications Tooling APIs Developer Mobile Packs Mobile SDK Offline Support Streaming APIs Geolocation ET API
  19. 19. Develop Customer-Facing Apps in Any Language With Heroku Build Deploy Scale Any Language Any Framework Any Device
  20. 20. The Best Customer Apps Connect Two Critical Elements Personalized RemembersYour Preferences Beautiful Inspiring design Immediate No lags or emails Customer Insight Predict Customer Needs Customer Engagement Business Process Real-time Workflow Automate Employee Responses Marketing Continuously build your brand
  21. 21. Employee AppsCustomer Apps Salesforce1 Heroku Connect Connect Your Customer Engagement Apps with Your Business Process Salesforce1 Heroku Connect Integrate your Business Process Engage your Customers
  22. 22. Top Three Ways to Innovate on the Salesforce1 Platform Connect Everything Automate Processes with Employee Apps Build Innovative Customer Apps
  23. 23. Build Apps for Every Department That are Instantly Mobile Deploy Your Apps On Any Mobile Device Create Actions, Workflows And Approvals Collaborate With Built-in Social Feeds View Your Data In Real-time With Reports And Dashboards Customize your UI with clicks or Visualforce code Improve Productivity and Innovate Faster Source: Customer Relationship Survey conducted March, 2013, by an independent third-party, MarketTools Inc., on 5,500+ customers randomly selected. 46% Increase in Development Productivity
  24. 24. Drivers manage deliveries and take orders on the go Salesforce & SAP integration for order management Mobile, social intranet and HR applications let employees collaborate in real- time Sysco Transforms Drivers into Customer Heroes with Mobile Apps “Salesforce delivers for us.” - Wayne Shurts, CTO
  25. 25. Customers Have Built Apps Across Every Department Human Resources Employee Collaboration Employee Intranet Recruiting & Stock Plans Recruiting Healthy Workplace Employee Intranet 60 HR Apps + Intranet Employee Intranet Operations Asset Management Product Lifecycle Management Inventory Management Field Services Field Services Field Inspections Brand Auditing Marketing Customer Facing Site Digital Magazine Franchise Websites Website Deliveries Budgeting Marketing Collaboration Franchise Management Event Management
  26. 26. Top Three Ways to Innovate on the Salesforce1 Platform Automate Processes with Employee Apps Build Innovative Customer Apps Connect Everything 3
  27. 27. Connect Everything with the Salesforce1 Platform Enhance your product experience Connect all your product data Service customers directly Connect Back-office Data Connect Identity Silos Connect Products Mobile and social app agility layer Build apps in days not months Integrate with SAP, Oracle, or any back office system One Identity for employees, customers, and partners Access all apps with one login Customize and extend with open API’s User Name Password Login
  28. 28. Connect Your Entire App Portfolio in the Cloud Modernize your app strategy Deliver apps 70% faster Develop, deploy, access and govern apps Industry’s most trusted enterprise cloud platform Manufacturing Sales HR Legal IT Marketing Service Back Office Customer & Partner Apps Legacy On-premise front end, On-premise backend Geofencing Connected Product Retail app IT Exception Policy Legal Contract Tracking PTO IT Help Desk GovernanceSecurity Services Facilities Equipment InspectionMRP Supply Chain Mgmt ERP Oracle HR GL Clienteling HR Case Mgmt Inventory PPM
  29. 29. Enzyme research company’s freezers contain genetic enzymes and are primary touch point with customers End-to-end customer service, sales, marketing & inventory app runs on Salesforce Mobile freezer app and telematics reporting built on Heroku and stored in NEB Scientists volunteer 1 day a month to service customers with ServiceCloud Built prototype in 30 days, beta in 60 days, live in production integrated with ERP in 90 days NEB Connects with Scientists Through Connected Freezers “The Salesforce1 Platform helps us be more responsive to our customers.” -Ken Grady, CIO
  30. 30. Fortune 100 tech manufacturing company built Contractor Pro app in <12 months App helps contractors remotely monitor homeowner data and engage with customers about heating and cooling products App Features: retail leads, truck rolls, thermostat alerts, customer connections, subscription status, and satisfaction rating Honeywell expects 100K connections and $50M in new software subscription revenue from the app in 2015 Honeywell Connects Contractors with Homeowners in New Ways “Salesforce1 Platform connects our customers in a human-centric way.” -David Quam, Sr. Product Manager of Software Solutions
  31. 31. Top Three Ways to Innovate on the Salesforce1 Platform Connected Everything Automate Processes with Employee Apps Build Innovative Customer Apps1 2 3
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