Recession Fatigue
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Recession Fatigue

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A presentation to help customer service individuals understand what consumers are feeling when they call in to a help line. This presentation was designed for specifically for the insurance industry, ...

A presentation to help customer service individuals understand what consumers are feeling when they call in to a help line. This presentation was designed for specifically for the insurance industry, but has application for anyone that deals with customers and "claims".

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Recession Fatigue Recession Fatigue Presentation Transcript

  • Recession Fatigue
    Jeff Hough
    ISU WORKFORCE TRAINING
  • 1961
  • Dr. Milgram
  • Would
    Americans
    respond like
    the
    Nazis?
  • 40 Test Subjects
  • 37 out of 40 participants administered the full range of shocks
  • The Research
  • Recession Fatigue
    Dai Williams
  • Recession Fatigue
    1990 – 1998
    Study
  • Why
    Not
  • Feeling a Loss of
    Control
  • Unfamiliar Territory
  • Traumatic Event
  • Preconceived Notions
  • Let Them Blow…
    Let ‘em Blow
  • Personal
  • “With everything that has happened to you, you can either feel sorry for yourself or treat what has happened as a gift. Everything is either an opportunity to grow or an obstacle to keep you from growing. You get to choose.“
    Wayne Dyer
  • Choices
    Choice
  • Recession Fatigue
    Jeff Hough
    hougjeff@isu.edu
    ISU WORKFORCE TRAINING