0
Recession Fatigue<br />Jeff Hough<br />ISU WORKFORCE TRAINING<br />
1961<br />
Dr. Milgram<br />
Would<br />Americans <br />respond like<br />the<br />Nazis?<br />
40 Test Subjects<br />
37 out of 40 participants administered the full range of shocks<br />
The Research<br />
Recession Fatigue<br />Dai Williams<br />
Recession Fatigue<br />1990 – 1998<br />Study<br />
Why<br />Not<br />
Feeling a Loss of <br />Control<br />
Unfamiliar Territory <br />
Traumatic Event<br />
Preconceived Notions<br />
Let Them Blow…<br />Let ‘em Blow<br />
Personal<br />
“With everything that has happened to you, you can either feel sorry for yourself or treat what has happened as a gift. Ev...
Choices<br />Choice<br />
Recession Fatigue<br />Jeff Hough<br />hougjeff@isu.edu<br />ISU WORKFORCE TRAINING<br />
Upcoming SlideShare
Loading in...5
×

Recession Fatigue

329

Published on

A presentation to help customer service individuals understand what consumers are feeling when they call in to a help line. This presentation was designed for specifically for the insurance industry, but has application for anyone that deals with customers and "claims".

Published in: Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
329
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
5
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "Recession Fatigue"

  1. 1. Recession Fatigue<br />Jeff Hough<br />ISU WORKFORCE TRAINING<br />
  2. 2. 1961<br />
  3. 3. Dr. Milgram<br />
  4. 4. Would<br />Americans <br />respond like<br />the<br />Nazis?<br />
  5. 5.
  6. 6. 40 Test Subjects<br />
  7. 7.
  8. 8. 37 out of 40 participants administered the full range of shocks<br />
  9. 9. The Research<br />
  10. 10. Recession Fatigue<br />Dai Williams<br />
  11. 11. Recession Fatigue<br />1990 – 1998<br />Study<br />
  12. 12.
  13. 13.
  14. 14.
  15. 15. Why<br />Not<br />
  16. 16.
  17. 17.
  18. 18.
  19. 19.
  20. 20.
  21. 21. Feeling a Loss of <br />Control<br />
  22. 22.
  23. 23. Unfamiliar Territory <br />
  24. 24. Traumatic Event<br />
  25. 25.
  26. 26.
  27. 27. Preconceived Notions<br />
  28. 28.
  29. 29. Let Them Blow…<br />Let ‘em Blow<br />
  30. 30. Personal<br />
  31. 31. “With everything that has happened to you, you can either feel sorry for yourself or treat what has happened as a gift. Everything is either an opportunity to grow or an obstacle to keep you from growing. You get to choose.“<br />Wayne Dyer<br />
  32. 32.
  33. 33.
  34. 34. Choices<br />Choice<br />
  35. 35.
  36. 36. Recession Fatigue<br />Jeff Hough<br />hougjeff@isu.edu<br />ISU WORKFORCE TRAINING<br />
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×