Training - Creativity Workshop (IT talent)

822 views
747 views

Published on

Published in: Education, Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
822
On SlideShare
0
From Embeds
0
Number of Embeds
9
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • > Greeting > Facilitators Introduction > Workshop Name Introduction: Out of the Box > Facilitators’ roles in this Workshop > “But what are your roles in this workshop? Or why you are here?” > “Before starting the workshop, I would like to share a story from one of my mentor in University … … ”
  • > “The Story was real and is a personal sharing on the challenges that an IT professional is facing … ” > “ 如有雷同,實屬巧合”
  • > “ 我姓蘇,係 2000 年,中大訊息工程學系的畢業生” > “ 當年正值係科技發展開始蓬勃的一年 …而拎住高考 3A2B 及以 FIRST HON 畢業的我,亦佷順利地搵到一份專門設計程式的工作 … ”
  • > “… 自入行之後,我都可以一直享受到設計程式的樂趣 … 而亦很成功地一路由 Programmer 做上去,去到 Software developer ...”
  • “ 隨時經驗和技巧的改進,我係公司的程式設計技巧已屬前列份子 ~! 很多上司和同事都會詢問我有關不同項目的意見 ~! 這種感覺正,感覺就以係一個超人 – 無所不能 ~! ”
  • > “ 但直至 2007 年的一日,亦都係科技股開始爆破的那一日 … 我第一次收到顧客的投訴 … ” > “ 好景不常 … 類似的投訴亦相繼接踵而來 ~!!!” > “ 好多客人都似乎有左一個 180 度的轉變 … 由本身的無乜所謂,變到事事都好有所謂 !!” > “ 一開始已做好的計劃,就話相隔太耐 … 已經唔啱駛…又話需要調整 … 結果好多 project 都好似永遠都開始唔到 .. ” > “ 開始左的 Project ,就成日要左改右改 … 又話要快 … 又話要平 … 又話質素要好 … 結果大部份 project 都比之前花多左好多的時間 … ”
  • > “ 後來情況仲更加變本加厲 … ” > “ 交 Project 的時候,表面就話冇問題 … 點知 .. . 一轉頭就話 d 野唔啱駛,仲要動不動就投訴 … 連衣著打扮談吐聲調都可以俾人投訴 … ” > “ 我覺得 … 自己就好似進入左一個充滿欺騙的世界 .. “
  • > “ 我開始知道呢個世界 … 原來唔係 1 同 0 咁簡單 … ” > “ 電腦真係俾人簡單得多 … 起碼電腦唔會玩你 … 就算中毒死機 .. 佢都係身不由己的 .. ” > “ 但社會就好唔同喇 … . ”
  • > “ 如果換了是大家 .. 大家會點做 ?”
  • > “ 假如 … 有朝一日 … IT 部門 面對 蘇先生同樣的處境時 .. 大家又點算 ?”
  • > “ 又假如 …他朝他日 … . 大家係 Ivan 又或者 Jessie 時 .. . 大家又會點算 ?”
  • > “ 大家會選擇收埋自己 … 唔聲唔聲 …就咁繼續工作 … ”
  • > “ 定係會選擇好似 Nick 咁…就算冇手冇腳 .. 都會依舊繼續奮鬥 .. 努力去讀書 .. 去玩滑浪同游水 .. 甚麼乎用生命去影響生命 .. 係世界不同的地方做演講 … ” > “ 佢遇到的障礙 … 比起蘇先生的還是大 … ”
  • > “ 但佢沒有放棄 .. 反而一生都好積極咁將不可能變成可能 .. ” > “ 而亦都因為他的奮鬥 … 他的一生可能比很多的普通人還是開心和滿足 … ”
  • > “ 假如呢家有個機會比大家做一個決定 … 你會選擇做一個 Programmer or Professional ?” > “ 又或大家想睇定先?”
  • > “ 而無論大家的選擇如何 … 有一樣係大家都需要知道 … ” > “ 就係我地已經為大家準備好 … 一系列的支援同埋工具 !! 務求令大家能的工作能夠順利及有效完成,以及迎接日後所面對的挑戰” > “ 而呢d支援同準備就包括有 … ATTITUDE, COMMUNICATION & CREATIVTY” > “ 不如我地最好快的時間同大家逐一分享下喇 … ”
  • > “ 如果大家有得選擇的話 … 大家會選擇係一個風平浪靜的河上面度玩蛙艇 … 定係激流 ? ”
  • > “ 通常大自然的河流係點架 ?” > “ 如果大自然的河流 .. 係咁激的活 .. 我地想係呢 d 河流度生存 .. 長遠黎講 .. 係邊個地方練習會係比較好的 ?” > “ 同樣道理 … 出面的工作環境都係好似激流一樣 … 充滿挑戰和變化 .. 如果我地想生存的話 .. 都應盡快裝備好自己 ~!! 主動去迎接挑戰”
  • Preservative: Order Taker Adaptive > Justification form > Pain Value Analysis + Meeting with CTO & Jessie > Customer Satisfaction Survey
  • 但時至今日,要突圍而出 …
  • The way to wow our customer is “Creativity” What is the meaning of Creativity? Let’s first take a box as an illustration .. .
  • How you connect all dots with 4 stratight lines?
  • Creativity is turning impossible into possible
  • Creativity is to think out of the box
  • Creativity is talking about continuous improvement
  • Creativity is …to think out of the box
  • That’s the definition of Creativity in GOOGLE SEARCH
  • Training - Creativity Workshop (IT talent)

    1. 1. Out of the box Facilitator: Thomas Mok | LurLee Leung
    2. 2. Hi! 如有雷同,實屬巧合
    3. 3. I’m Mr. SO Bachelor of Information Engineering 2000 @ CUHK
    4. 9. ..bye…
    5. 10. ? What would you do?
    6. 11. ? What if IT Dept = Mr. So ?
    7. 12. ? What if you were CTO ?
    8. 13. You choked …
    9. 14. Or Fight as Nick Vujicic
    10. 15. Turning impossible into POSSIBLE Australian, a preacher, a motivational speaker and the Director of Life Without Limbs … Birthday: 1982 Double Major: Accounting & Financial Planning
    11. 16. ? What do you prefer? Be a Programmer similar as Mr. SO Be a Professional Yet to Decide
    12. 17. While ( IT Dept = Mr. So ) { $ Procedure_Basic1 = ATTITUDE ; $ Procedure_Basic2 = COMMUNICATION ; $ Procedure_Advance = CREATIVITY ; }
    13. 18. Procedure_Basic1 ATTITUDE
    14. 21. IT made a choice From preservative … … to adaptive
    15. 22. But even we built TRUST ….
    16. 23. The project still at RISK !
    17. 24. ? How would you confirm requirement ?
    18. 25. Procedure_Basic2 COMMUNICATION
    19. 26. Identify their GREATEST need
    20. 27. Compare with our knowledge
    21. 28. Questionssss
    22. 29. Identify Compare Question Procedure_Basic2 COMMUNICATION
    23. 30. ? But how to WOW our customer?
    24. 31. Out of the box Procedure_Advance CREATIVITY
    25. 37. Creativity is … … a New way of watching/doing things
    26. 38. ? Are you Creative ? Average Rating: 3.83 /6
    27. 39. I want to play a game …
    28. 40. # Game What is it? Time Limit: 2-min
    29. 41. ? Average Number of usage: 30
    30. 42. ? How to >>>30 ?
    31. 43. >>>30 is POSSIBLE 1. Remove the Barriers 2. Feed the Brain 3. Equip with Creative Tools Solution:
    32. 44. 1.Remove the Barriers
    33. 45. I want to play a game …
    34. 46. 10cm 10cm Can you PASS through a paper with 100cm 2 ? Time Limit: 10-min Yes Or No
    35. 47. … you have a tip … a pair of scissors ONLY!
    36. 48. Last tip ….
    37. 49. > How do you feel before receiving the tips? > What are the critical factors of this game? (if no tip is provided) > How do you feel after passing the 100 cm 2 paper?
    38. 50. Barrier#1: I’m not creative
    39. 51. Barrier#2: NO, WRONG, STUPID …
    40. 52. Barrier#3: Being creative is a waste of time
    41. 53. Barrier#4: Creativity is not for adult or work
    42. 54. When you come to a roadblock, take a detour!
    43. 55. When you come to a roadblock, jump over this!
    44. 56. BREAK TIME
    45. 57. 2. Feed the Brain
    46. 63. + = ?
    47. 64. ? What about CTI GROUP ?
    48. 69. ? But how to be CREATIVE ?
    49. 70. ? 3. Equip with Creative Tools
    50. 71. Tool # 1 Brainstorming
    51. 72. Tool # 1 Brainstorming 1 2 3 4 The Challenges (clearly & interestingly) Target Number of Ideas Time Limit The Rules: > Quantity not quality > No criticism & debate > Unusual ideas are welcome > Sharing
    52. 73. Test 1 2 3 4 “ 口 ”字加 兩劃 > 組合成不同的文字 30 文字 3-min The Rules: > Quantity not quality > No criticism & debate > Wield Idea are welcome > Sharing
    53. 74. 田旦甲由申 四甴曱目只 尺加叩台叻 句史白石右 叭囚古占叮 兄叫召另巴 可司戶叹卟 旧叶叨叽叵 B R . . . . . .
    54. 75. Tool # 1 Brainstorming Reversal <ul><ul><li>Try to achieve the opposite : </li></ul></ul><ul><ul><ul><li>> “how can we ensure customers are never welcome for our help and support ” </li></ul></ul></ul>
    55. 76. Tool # 2 Concept Extraction
    56. 77. Tool # 2 Concept Extraction Action 1 Action 2 1 Identify the Action
    57. 78. Tool # 2 Concept Extraction Action 1 Concept A Action 2 2 Extract the Concept Behind
    58. 79. Tool # 2 Concept Extraction Action IV Concept A Action X 3 Apply the Concept
    59. 80. Tool # 2 Concept Extraction Showcase A
    60. 81. Tool # 2 Concept Extraction Showcase B Dark Wedding
    61. 82. Tool # 2 Concept Extraction Showcase C ?
    62. 83. Tool # 2 Concept Extraction Showcase D ?
    63. 84. Tool # 2 Concept Extraction Exercise
    64. 85. Tool # 2 Concept Extraction Concept A Action of IT dept
    65. 86. Your SHOW time! Yes, we can!
    66. 87. Your SHOW time! <ul><li>User call in to check data </li></ul><ul><li>Amend program written </li></ul><ul><li>by colleagues who has </li></ul><ul><li>already leave company </li></ul><ul><li>3. Difficult to estimate </li></ul><ul><li>project schedule </li></ul>Yes, we can!
    67. 88. ? So are you Creative ?
    68. 89. Our Expectations on you … ... realize the importance of creative thinking ... remove the barriers of being creative ... make good use of creative tools to solve problems
    69. 90. Out of the box Facilitator: Thomas Mok | LurLee Leung # Feel free to contact us in case of query! Thank you
    70. 91. In the spirit of Edward de Bono's Lateral Thinking, Why Not?will help you take the things we all see, every day, and think about them in a new way. Why not sell a mortgage that automatically refinances when interest rates drop? Why not organize a &quot;buycott&quot; rather than a boycott? W Why Not? will provoke you into finding new business opportunities using everyday ingenuity. Great ideas are waiting. Why not be the one to discover them?
    71. 92. BREAK TIME
    72. 93. Game #2 WORD Dissociation
    73. 94. Game #2 Vegetable & ?

    ×