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  • 1. Talent Engagement + from GOOD to GREAT Driving
  • 2. CTI
  • 3. ? Cheap Telcom International
  • 4.
    • 1992
    • Co-founders: Mr. Ricky Wong & Mr. Paul Cheung
    • 10 staffs with start-up capital of less than HK$ 1 million
    • 2009
    • 3,000 talents located in Hong Kong and Guangzhou with HK$1.3 billion annual revenues
    • Hong Kong’s largest alternative and fastest growing residential broadband service provider
    City Telecom (H.K.) Limited City Telecom (H.K.) Limited (HKEX: 1137.HK / NASDAQ: CTEL)
  • 5. Hong Kong Broadband Network (HKBN)
    • Established in 2000 as a wholly-owned subsidiary
    • 100 % self-build Optical Fibre network
      • The world’s largest Metro Ethernet broadband network
  • 6. Triple-play network TV Broadband Voice
  • 7. Recognitions HKMA 39 th & 40th Distinguished Salesperson Award HKiHRM - 2007 Human Resource Management Award Hong Kong HR Award 2007 Best Retention Strategies HKMA – 2009 Quality Award (Bronze) . . .
  • 8. We are … H ong K ong B EST N etwork
  • 9. Did the economic downturn ERASE all our effort ?
  • 10. Revenue Growth Declines Source: Morgan Stanley *TMT: Technology, Media & Telecommunication
  • 11. Internet Becoming Necessity Source: Morgan Stanley
  • 12. Video-Related IP Traffic Driving Growth Source: Cisco Visual Networking Index
  • 13. Risk free from Economic Downturn … … no business concern
  • 14. Also … easier Talent Acquisition & Retention
  • 15. So Time to Celebrate ?
  • 16. It should be time to drive Talents … from GOOD to GREAT
  • 17. Our Planning …
  • 18. From GOOD … Order Taker Business Owner Frontline Talent Future Leader Senior Leader Expected Performance
  • 19. … to GREAT Order Taker Business Owner Frontline Talent Future Leader Expected Performance Senior Leader Enterpriser
  • 20. Instill a Business Owner Mindset Work Improvement Team (WIT)
  • 21. Work Improvement Team
    • Nurture the best talents
    • Improve DOP at manageable scale
      • Cost saving
      • Process improvement
      • Productivity enhancement
    • Recognition for work improvements
    • Standardize best practice among departments
    • Cultivate continuous improvement as sustainable growth to BHAG
  • 22. Work Improvement Team Incentive for WITs WIT Culture Project implementation Result measurement Phase 1 : Basic Level (Departmental Project) Phase 2: Advanced Level (Cross-departmental Project) WIT expert Practical skills Case sharing Practical skill sets Project identification Outcome(s) Incentive / Recognition WIT Review Meeting Half-day Training/Workshop Training to Steering Committee
  • 23. Work Improvement Team > 708K saved (Realized / Unrealized) from May to Aug 09 > $2.7M saved (Realized / Unrealized) if cumulate from May to Dec 09 (Including projects with schedule to be launched by the year end) > $30K Indirect savings from May to Dec 09 54% Achievement (Up to Dec 09) 106% (Project activated 12 months) $2.7M DOP saved (Up to Dec 09) $5.3 DOP saved (Project activated 12 months) > 206 WIT proposals were received > 38 proposals were qualified and awarded the entry prize 150% Achievement 25 WIT Proposals received Proof Result Goals
  • 24. Frontline Talent Next Station: University
  • 25. Next Station: University Professional Diploma in Supervisory and Administrative Management Certificate in Management Studies Advanced Diploma in Business Management BA (Hons) Business Management (2 months) (10 months) (10 months) (~4 years to gain Degree ) (24 months) Stage 4 Stage 3 Stage 2 Stage 1
  • 26. Next Station: University Expected Company Total Investment (4 years): 6M $26,740 $18,400 $4,320 $4,020 Talent’s investment (20%) $106,960 $73,600 $17,280 $16,080 Company’s investment (80%) $133,700 $92,000 $21,600 $20,100 Tuition fee Adv. Diploma Degree Total Diploma
  • 27. Future Leader HK$ 180,000 Ticket to CXO > Outward Bound Screening Process > CFA Level I > 36 Management Books in 18 Months > Half-marathon > … > …
  • 28. Senior Leader eMBA
  • 29. Senior Leader > 70% of our Senior Management have or in the processing of completing a Post-Graduate (mainly eMBA) HK$ 2.8 million up-to-date investment
  • 30. … to GREAT Order Taker Business Owner Frontline Talent Future Leader Senior Leader Expected Performance Enterpriser
  • 31. Talent Engagement + from GOOD to GREAT Driving
  • 32. Part of our Achievement Rating Scale: 6