Talent Engagement + from  GOOD   to   GREAT Driving
CTI
? Cheap Telcom International
<ul><li>1992   </li></ul><ul><li>Co-founders: Mr. Ricky Wong & Mr. Paul Cheung </li></ul><ul><li>10 staffs with start-up c...
Hong Kong Broadband Network (HKBN) <ul><li>Established in 2000 as a wholly-owned subsidiary </li></ul><ul><li>100 % self-b...
Triple-play network TV Broadband Voice
Recognitions HKMA 39 th  & 40th Distinguished Salesperson Award HKiHRM  - 2007   Human Resource Management Award Hong Kong...
We are … H ong  K ong  B EST   N etwork
Did the economic downturn  ERASE  all our  effort ?
Revenue Growth Declines Source: Morgan Stanley  *TMT: Technology, Media & Telecommunication
Internet Becoming Necessity Source: Morgan Stanley
Video-Related IP Traffic Driving Growth Source: Cisco Visual Networking Index
Risk free from Economic Downturn …  …  no business concern
Also …   easier Talent Acquisition & Retention
So Time to  Celebrate ?
It should be time to drive Talents …  from  GOOD  to  GREAT
Our Planning  …
From GOOD … Order Taker Business Owner Frontline Talent Future Leader Senior Leader Expected Performance
…  to GREAT Order Taker Business Owner Frontline Talent Future Leader Expected Performance Senior Leader Enterpriser
Instill a Business Owner Mindset Work Improvement Team (WIT)
Work Improvement Team <ul><li>Nurture the best talents  </li></ul><ul><li>Improve DOP at manageable scale </li></ul><ul><u...
Work Improvement Team Incentive for WITs WIT Culture Project implementation Result measurement Phase 1 : Basic Level (Depa...
Work Improvement Team >  708K  saved (Realized / Unrealized) from May to Aug 09 >  $2.7M  saved (Realized / Unrealized) if...
Frontline Talent Next Station: University
Next Station: University Professional Diploma in Supervisory and Administrative Management Certificate in Management Studi...
Next Station: University Expected Company Total Investment (4 years):  6M $26,740 $18,400 $4,320 $4,020 Talent’s investmen...
Future Leader HK$ 180,000 Ticket to CXO > Outward Bound Screening Process > CFA Level I > 36 Management Books in 18 Months...
Senior Leader eMBA
Senior Leader > 70% of our Senior Management have or in the processing of completing a Post-Graduate (mainly eMBA) HK$ 2.8...
…  to GREAT Order Taker Business Owner Frontline Talent Future Leader Senior Leader Expected Performance Enterpriser
Talent Engagement + from  GOOD   to   GREAT Driving
Part of our Achievement Rating Scale: 6
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Talent Re-engaging

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Talent Re-engaging

  1. 1. Talent Engagement + from GOOD to GREAT Driving
  2. 2. CTI
  3. 3. ? Cheap Telcom International
  4. 4. <ul><li>1992 </li></ul><ul><li>Co-founders: Mr. Ricky Wong & Mr. Paul Cheung </li></ul><ul><li>10 staffs with start-up capital of less than HK$ 1 million </li></ul><ul><li>2009 </li></ul><ul><li>3,000 talents located in Hong Kong and Guangzhou with HK$1.3 billion annual revenues </li></ul><ul><li>Hong Kong’s largest alternative and fastest growing residential broadband service provider </li></ul>City Telecom (H.K.) Limited City Telecom (H.K.) Limited (HKEX: 1137.HK / NASDAQ: CTEL)
  5. 5. Hong Kong Broadband Network (HKBN) <ul><li>Established in 2000 as a wholly-owned subsidiary </li></ul><ul><li>100 % self-build Optical Fibre network </li></ul><ul><ul><li>The world’s largest Metro Ethernet broadband network </li></ul></ul>
  6. 6. Triple-play network TV Broadband Voice
  7. 7. Recognitions HKMA 39 th & 40th Distinguished Salesperson Award HKiHRM - 2007 Human Resource Management Award Hong Kong HR Award 2007 Best Retention Strategies HKMA – 2009 Quality Award (Bronze) . . .
  8. 8. We are … H ong K ong B EST N etwork
  9. 9. Did the economic downturn ERASE all our effort ?
  10. 10. Revenue Growth Declines Source: Morgan Stanley *TMT: Technology, Media & Telecommunication
  11. 11. Internet Becoming Necessity Source: Morgan Stanley
  12. 12. Video-Related IP Traffic Driving Growth Source: Cisco Visual Networking Index
  13. 13. Risk free from Economic Downturn … … no business concern
  14. 14. Also … easier Talent Acquisition & Retention
  15. 15. So Time to Celebrate ?
  16. 16. It should be time to drive Talents … from GOOD to GREAT
  17. 17. Our Planning …
  18. 18. From GOOD … Order Taker Business Owner Frontline Talent Future Leader Senior Leader Expected Performance
  19. 19. … to GREAT Order Taker Business Owner Frontline Talent Future Leader Expected Performance Senior Leader Enterpriser
  20. 20. Instill a Business Owner Mindset Work Improvement Team (WIT)
  21. 21. Work Improvement Team <ul><li>Nurture the best talents </li></ul><ul><li>Improve DOP at manageable scale </li></ul><ul><ul><li>Cost saving </li></ul></ul><ul><ul><li>Process improvement </li></ul></ul><ul><ul><li>Productivity enhancement </li></ul></ul><ul><li>Recognition for work improvements </li></ul><ul><li>Standardize best practice among departments </li></ul><ul><li>Cultivate continuous improvement as sustainable growth to BHAG </li></ul>
  22. 22. Work Improvement Team Incentive for WITs WIT Culture Project implementation Result measurement Phase 1 : Basic Level (Departmental Project) Phase 2: Advanced Level (Cross-departmental Project) WIT expert Practical skills Case sharing Practical skill sets Project identification Outcome(s) Incentive / Recognition WIT Review Meeting Half-day Training/Workshop Training to Steering Committee
  23. 23. Work Improvement Team > 708K saved (Realized / Unrealized) from May to Aug 09 > $2.7M saved (Realized / Unrealized) if cumulate from May to Dec 09 (Including projects with schedule to be launched by the year end) > $30K Indirect savings from May to Dec 09 54% Achievement (Up to Dec 09) 106% (Project activated 12 months) $2.7M DOP saved (Up to Dec 09) $5.3 DOP saved (Project activated 12 months) > 206 WIT proposals were received > 38 proposals were qualified and awarded the entry prize 150% Achievement 25 WIT Proposals received Proof Result Goals
  24. 24. Frontline Talent Next Station: University
  25. 25. Next Station: University Professional Diploma in Supervisory and Administrative Management Certificate in Management Studies Advanced Diploma in Business Management BA (Hons) Business Management (2 months) (10 months) (10 months) (~4 years to gain Degree ) (24 months) Stage 4 Stage 3 Stage 2 Stage 1
  26. 26. Next Station: University Expected Company Total Investment (4 years): 6M $26,740 $18,400 $4,320 $4,020 Talent’s investment (20%) $106,960 $73,600 $17,280 $16,080 Company’s investment (80%) $133,700 $92,000 $21,600 $20,100 Tuition fee Adv. Diploma Degree Total Diploma
  27. 27. Future Leader HK$ 180,000 Ticket to CXO > Outward Bound Screening Process > CFA Level I > 36 Management Books in 18 Months > Half-marathon > … > …
  28. 28. Senior Leader eMBA
  29. 29. Senior Leader > 70% of our Senior Management have or in the processing of completing a Post-Graduate (mainly eMBA) HK$ 2.8 million up-to-date investment
  30. 30. … to GREAT Order Taker Business Owner Frontline Talent Future Leader Senior Leader Expected Performance Enterpriser
  31. 31. Talent Engagement + from GOOD to GREAT Driving
  32. 32. Part of our Achievement Rating Scale: 6

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