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BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
BP503 IBM Connect 2014
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BP503 IBM Connect 2014

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IBM Connect session …

IBM Connect session

See also Call Speed Bandwidth Calculator spreadsheet
https://greenhouse.lotus.com/files/app#/file/a5817fad-b7b4-4fe5-94ce-00c11cf20ba4

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  • Point to Point: One individual to another; media flows directly between the devices
    Multipoint: Multiple participants, really multiple call legs through the Sametime vMCU
    Mobile: Same as P2P or MP, except on a mobile device. Typically over 3g/4g/wifi.
    External: Either P2P or MP, may be mobile, but always through a firewall (using Sametime’s TURN server or other SBC)
  • Don’t use a Raspberry Pi
    This is a $20k server.
  • Sametime Complete: Communicate + Conference
    For Instant Messaging
    For Meetings
    Sametime Communicate
    Rich Presence
    Instant Messaging
    Persistent Group Chat
    Audio, Video & Telephony
    Bandwidth Management
    Clients
    Integration
    External Collaboration included in license
    Sametime Conference
    Meetings
    Multi-Party Voice and Video
    Bandwidth Management
    Clients
    Integration
    External Collaboration included in license
    Sametime Unified Telephony
    Telephony middleware
    Bring advanced UC capabilities to heterogenous environments
    Intelligent call routing
    Pre-reqs Communicate or Complete
  • Only Polycom delivers:
    Seamless integration with forward/backward compatibility via native support of both AVC and SVC technologies
    Investment protection for installed base – software updates for Collaboration Servers (RMX) provide 3X capacity for HD video multi-point calls
    Smooth migration – no ‘rip & replace’ and open for future development, including H.265
    Enhanced user experience – Polycom audio (SAC also), video and content
    Interoperability with the ~3 million systems in place today
    Ready for future interop with UC vendors planning to deploy SVC solutions (e.g., MSFT) adding 100’s of millions
  • Transcript

    • 1. BP503 : What Does it Do to the Network? Answering Question #1 for IBM Sametime 9 Video Peter Lurie, Polycom © 2014 IBM Corporation
    • 2. Agenda  Introduction  Level Setting – a Glossary of Video-Specific Terms  Sametime Call Types – Point to Point – Multipoint – Mobile  Doing the Math – What Happens When Things Go Wrong? – What Helps When Things Go Wrong ? • QOS, LPR, SAC, etc  Wrap-up and Q&A 2
    • 3. Abstract Sametime 9 has made tremendous improvements in the audio and video capabilities. Organizations are piloting and now deploying it with video. The first question the network engineers asks is "How much bandwidth does it use?" In this session we'll briefly review the technologies, and then dive into calculating the amount of bandwidth needed for voice and video collaboration with Sametime 9. We'll look at QOS, firewall traversal, B2B/B2C and more. We'll do this by looking at sample organizations and determine what needs to be understood, documented, configured and maybe upgraded to make these environments ready to roll out Sametime 9 audio and video. 3
    • 4. Speaker’s Disclaimer  This presentation {will be|is|was} available before the start of IBM Connect.  As always, it’s expected that there will be a number of announcements at IBM Connect 2014 – Some materials may change from the initial presentation.  This presentation was created with publicly available information. – Information from other sessions should only make the topics and themes more relevant. – Where we know or expect announcements, there will be a note on the slide and we will speak to what was announced as of the date/time of this presentation.  Please tweet, retweet, like, share, blog, fold, spindle, mutilate or reuse this content with attribution. IBM holds the copyrights to all work at IBM Connect2014, but any rights from the speaker should be interpreted as: 4
    • 5. Housekeeping  Please put phones, tablets, etc on silent or vibrate.  Please fill out the evaluations.  Please don't block the aisles with power cord.  Yes, the presentation is available online at http://www.slideshare.net/luriep/bp503v2  Yes, I will take questions at the end of the session or by email later. 5
    • 6. Your Speaker  Peter Lurie has been focusing medium to large organizations on the key things they need to improve communication and collaboration. This includes not just unifying their voice & video environments, but also the plans, policies and procedures to make them effective. With a focus on ease of use, driving adoption, and showing measurable business results Peter has been working with IBM, IBM's partners and IBM's customers for the last 6 years. With 13+ years collaborating around the globe with customers, partners and prospective customers, he’s currently leading a Global UC Architect team at Polycom. Polycom = 6
    • 7. Your Speaker  Peter Lurie has been focusing medium to large organizations on the key things they need to improve communication and collaboration. This includes not just unifying their voice & video environments, but also the plans, policies and procedures to make them effective. With a focus on ease of use, driving adoption, and showing measurable business results Peter has been working with IBM, IBM's partners and IBM's customers for the last 6 years. With 13+ years collaborating around the globe with customers, partners and prospective customers, he’s currently leading a Global UC Architect team at Polycom. Polycom = 7
    • 8. INTO THE NETWORK 8
    • 9. Level Setting – a Glossary of Video-Specific Terms A quick review of what it all means  Is applicable to IBM Sametime 9 (and 8.5.2 IFR 1)  Is applicable to Standards Based Video from Polycom, Cisco and others.  Is (even) applicable to Microsoft Lync 2013. 9
    • 10. Video glossary from the garden Video network traffic is like water going through a garden hose: – The throughput or call speed is the amount of water going through the hose in gallons/minute (or liters/minute).
    • 11. Video glossary from the garden Video network traffic is like water going through a garden hose: – The throughput or call speed is the amount of water going through the hose in gallons/minute (or liters/minute). – Latency is the amount of time it takes water to go through a section of hose
    • 12. Video glossary from the garden Video network traffic is like water going through a garden hose: – The throughput or call speed is the amount of water going through the hose in gallons/minute (or liters/minute). – Latency is the amount of time it takes water to go through a section of hose – Jitter is how much that time varies if someone steps on the hose.
    • 13. Video glossary from the garden Video network traffic is like water going through a garden hose: – The throughput or call speed is the amount of water going through the hose in gallons/minute (or liters/minute). – Latency is the amount of time it takes water to go through a section of hose. – Jitter is how much that time varies if someone steps on the hose. – Packet Loss is each drop of water that leaks out of the hose.
    • 14. Video glossary from the garden Video network traffic is like water going through a garden hose: – The throughput or call speed is the amount of water going through the hose in gallons/minute (or liters/minute). – Latency is the amount of time it takes water to go through a section of hose. – Jitter is how much that time varies if someone steps on the hose. – Packet Loss is each drop of water that leaks out of the hose. – Quality of Service (QoS) is a high priority pathway through the garden to get to the destination
    • 15. A measured mile Note: PINGs use ICMP packets and many routers/switches give these a lower priority, When using PINGs and measure them at one point you actually measure round trip times. For video, we care about one-way latency and jitter. VoIP and Video in most cases use UDP packets which routers/switches are likely to give a higher priority. .... but it's a start. 15
    • 16. CLIENTS AND DEVICES
    • 17. Speaking the language of Video Point – to – Point call: communication between two people (like a telephone call). Multipoint call: communication between multiple people (like a conference call). Media flows through a central bridge Bridge (or MCU): The technology that connects multiple people all together on a (video) conference call. Bridges can be audio only or audio & video. Sametimes bridge is called “vMCU”. They can use DSP hardware accelerators or be software only like Sametime’s VMCU.
    • 18. SVC vs. AVC calling  Two different standards used by Sametime 9+ clients– SVC and AVC. This choice will affect bandwidth to a specific endpoint (but it’s automatic!) It does not affect bandwidth calcs. – For Sametime 9.0.x Point to Point almost always uses AVC – For Multipoint (including all meetings), SVC is used generally used for Sametime 9 clients • Sametime 8.5.2 does NOT support SVC • Prior versions may not support video at all. – “SUT Lite” calls to a device will offer SVC first over AVC • Sametime 9 clients and Polycom RMX MCU & endpoints typically have SVC support • Sametime 9 clients can NOT use any other providers SVC implementation (not compatible) but typically can negotiate AVC. 18
    • 19. SVC vs. AVC Client Differences AVC clients sends one video stream of the highest negotiated quality to the MCU. If necessary, a MCU then transcodes (scales up or down, changes format, etc.) the image to whatever the receiving end needs. SVC clients send multiple streams of the same image. The MCU acts like a video router, forwarding the streams as requested by each client. Note: Because the vMCU doesn’t transcode, an AVC client connecting to the vMCU will receive the lowest quality! 19
    • 20. …and in Sametime The way Sametime implements SVC, there are 3 complete streams of video. SVC Stream1 + Stream2 + Stream3 <= negotiated call bandwidth AVC 20
    • 21. Sametime Media Manager Components Media Manager SIP Signaling Sametime Client Proxy/Registrar SIP SIP Conference Manager Internal TCSPI SUT TCS/ TAS External TCSPI SIP Media VMGR (Video Manager) SIP VMCU (Video MCU) 21 External Call Processing (Like Polycom DMA) SIP VMCU #n MCU (Like Polycom RMX) External Phone Gateway
    • 22. Sametime Call Types Point to Point: One individual to another; media flows directly between the devices. Signaling flows through Sametime server. Media Chat Chat Sametime on Laptop Call Signaling Sametime on Sametime 9 Call Signaling Laptop Sametime 9 SIP Proxy/Registrar 22
    • 23. Sametime Call Types – Multipoint: Multiple participants, really multiple call legs through the Sametime vMCU Media Media Media Sametime 9 vMCU Sametime on Laptop Call Signaling Sametime 9 Call Signaling Sametime on Laptop Call Signaling Sametime 9 SIP Proxy/Registrar 23 Sametime on Laptop
    • 24. EFFECT ON THE NETWORK 24
    • 25. Ready to do the Math?  Capacity planning is an art, not a science. DOCUMENT YOUR ASSUMPTIONS  Understand your network  Leverage any phone/pbx information…  Take at least 3 passes – Population – Site – Job Function/Diversity  Monitor and adapt 25 25
    • 26. Pass 1 – Population but start with requirements Business requirements:  My company has 2000 people  My boss says they want everyone to be able to do Sametime video at the same time concurrently.  My boss loves his 50” HD TV. He wants everyone to do HD video to their desktop. 26
    • 27. Now what? 27
    • 28. Sample Video Network Pass 2 – Site B A Sametime Desktop Headquarters 1000 people 1000 desktop 200 mobile devices WAN (MPLS) Data Center Branch East 500 people 500 desktop 100 mobile D Sametime 9 Sametime Desktop C Sametime Mobile Sametime Mobile Firewall Branch South 200 people 100 desktop 0 mobile Internet 300 work from home 50 road warriors 28 Sametime Desktop
    • 29. Pass 3 – Job Function/Diversity 50% P2P Sample Video Network B A Sametime Desktop Headquarters 1000 people 1000 desktop 200 mobile devices WAN (MPLS) Data Center Branch East 500 people 500 desktop 100 mobile D Sametime 9 Sametime Desktop C Sametime Mobile Sametime Mobile Firewall Branch South 200 people 100 desktop 0 mobile Internet 300 work from home 50 road warriors 29 29 Sametime Desktop Branch East works three shifts split 200/150/150 Branch South is almost always P2P with East Work from home & road warriors only talk with execs at HQ.
    • 30. Have QOS? Use QOS! Don’t have it, get QOS! The goal of QoS is to provide prioritization of critical network traffic. If you use VoIP you (hopefully) already have QOS. 30
    • 31. What does packet loss look like? Better late than never does NOT apply to packets!
    • 32. Sametime TURN Server No TURN server = No video through firewall Sametime TURN Server works with Sametime Media Manager, enabling clients to communicate across a NAT or firewall during a multimedia session. See http://ibm.co/MpdJhz 32
    • 33. A quick side note: like on a high jitter, high packet loss network… an undersized vMCU server will have poor video & audio quality. This will look like network problems! This is especially true in a VM environment. Do not over provision the host or under provision the guest OS in production!!! 33
    • 34. Wrap up  Understand the impact on the network. Work with not against the network team.  Can change bandwidth as Sametime Policy by LDAP groups.  Adoption drives utilization (it’s not BAD to have utilization).  Track and update your assumptions.  Do the math. Socialize it with your core network engineers. The more detailed your model, the better your estimates.  When things go wrong, quality is affected FIRST! • QOS, LPR, SAC, etc., all help but if the packets don’t arrive…  34
    • 35. Q&A  If I don’t get to your question: – I’m on IBM Greenhouse Sametime, IBM Extranet Sametime, email peter.lurie@polycom.com  If you are not on Greenhouse, register via this link: http://bit.ly/GHSignUp Don’t miss Ask the Product Managers and GURUpalooza on Thursday! 35
    • 36.  Access Connect Online to complete your session surveys using any: – Web or mobile browser – Connect Online kiosk onsite Peter.Lurie@polycom.com @luriep  Other valuable and related sessions on next page 36
    • 37. Other sessions you should have already seen or should get slides Don’t Miss Tomorrow’s and Thursday’s Sessions:  BP502 Is Your IBM Sametime Deployment Stuck in First Gear? Learn From the UC Mechanics  ID301 IBM Sametime 9 Voice and Video: The Value Today and the Roadmap for Tomorrow - Julie Reed and Pat Galvin  SHOW400 IBM Sametime 9.0 Media Components on Linux for the Windows Administrator 37
    • 38. Other sessions you should have already seen or should get slides  AD305 IBM Sametime iWidgets: Extending Connections' Use of Sametime  AD505 How to Integrate Sametime Meetings Using the Remote Client SDK  AD506 IBM Sametime Proxy 9: A Fuller, Richer Customizable Experience  BP302 Running a Successful Pilot Program with Social Software  BP305 Show Me the Money! The Value in Social Business  BP501 Building and Deploying Custom IBM Sametime Connect Client Installations 38
    • 39. Other sessions you should see, have already seen, or should get slides  ID300 What's New in IBM Sametime 9  ID302 Upgrading and Migrating to IBM Sametime 9  ID303 Architecting a Highly Avaliable IBM Sametime 9 Environment  ID304 IBM Sametime 9 Voice and Video Deployment  ID305 IBM Sametime Mobile - Now With Voice and Video!  ID306 Keep Calm and Call On! IBM Sametime Communicate Softphone Made Simple  JMP204 IBM Sametime 9 Deployment Workshop  JMP205 Step by Step IBM Sametime 9 Web Integration and Customization  JMP206 Calling Home: Enabling the IBM Sametime Softphone in ST9 39
    • 40. Other sessions you should have already seen or should get slides  KEY105 The IBM Sametime Roadmap: Because Social Isn't Social If You Can't Communicate  SHOW301 Make Your IBM Connections Deployment Your Own: Customize It!  SHOW304 How to Create a Perfect Profile: A Hitchiker's Guide to A Smarter Workforce  SHOW401 Taking IBM Sametime Mobile 40
    • 41.  Access Connect Online to complete your session surveys using any: – Web or mobile browser – Connect Online kiosk onsite Peter.Lurie@polycom.com @luriep  Other valuable and related sessions on next page 41
    • 42. Acknowledgements and Disclaimers Availability. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for informational purposes only, and are neither intended to, nor shall have the effect of being, legal or other guidance or advice to any participant. While efforts were made to verify the completeness and accuracy of the information contained in this presentation, it is provided AS-IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. © Copyright IBM Corporation 2014. All rights reserved.  U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.  IBM, the IBM logo, ibm.com and IBM Sametime are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml Other company, product, or service names may be trademarks or service marks of others. 42
    • 43. 43
    • 44. Sametime 9 has the simplest packaging in the industry. We make it easy to choose the right social communications capabilities for your business Sametime Complete Sametime Communicate 44 Sametime Conference + Sametime Unified Telephony
    • 45. Sametime 9 Packaging & Pricing (Exploded View) IBM Sametime Communicate $60 per named user  Rich Presence – Automated Geographic Awareness – User Alerts & Privacy Lists  Instant Messaging  IBM Sametime Complete     IBM Sametime Conference $80 per named user –  Meetings $120 per named user – Offline Messaging capture File transfer & Screen – Reservationless, persistent rooms rd – Federation with 3 Party Services – Use a different room per project – Skill Tap – Present files, Screen share, app share, remote Communicate + Conference Plus Polls – Instant control – – Community Announcements Issue Polls, Capture Minutes & Action items For Instant Messaging – Annotation tools & recordings  Persistent Group Chat – – Continuous Presence Video Calls Auto-generate Activity Reports  Audio, Video region of  Multi-Party Voice and Video – Instantly share your screen, a& Telephony your screen or an application; remote control – Peer-to-Peer Voice – Software MCU & – Peer-to-Peer Video For Meetings management system – SIP soft phone (voice or video) – Continuous Presence rd – Use the Rich client: – Dial-out (with 3 party gateway) to Audio  Bandwidth Management Conferencing, other numbers – Scheduled meetings view  Clients – H.264 SVC codecs – Drag & drop to invite participants – Zero-download, Browser client  Bandwidth Management – Mobile clients (iOS & Android)  Clients – Eclipse-based rich client – Zero-download, Browser client  Integration – Mobile clients (iOS & Android) – 3rd Party Plugins , APIs, Web 2.0  Integration  External Collaboration included in license –  3 rd Party Plugins, APIs, Web 2.0 External Collaboration included in license IBM Sametime Unified Telephony $168 per named user   Telephony middleware   Intelligent call routing Bring advanced UC capabilities to heterogenous environments Pre-reqs Communicate or Complete
    • 46. Why SVC  Only Polycom delivers: – Seamless integration between AVC and SVC technologies ensure smooth migration based on customer priority – Investment protection for installed base with 3X capacity for HD multipoint – Enhanced user experience – includes Scalable Audio Coding (SAC) – Interoperability with the ~3 million systems in place today – Readiness for future interoperability – Enhanced bandwidth efficiency in MP calls with Spatial Simulcast  Spatial Simulcast Benefits vs. Inter-Layer Prediction (ILP) – More bandwidth efficient for the entire video conference than ILP – Existing H.264 hardware accelerators (DSPs) can encode and decode simulcast, but not ILP – Cost / Power savings

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