<Insert Picture Here>Oracle Master Data Management in Complex ApplicationEnvironmentsMag. Roman HelmerApplication Technolo...
The following is intended to outline our general productdirection. It is intended for information purposes only, andmay no...
Oracle Master Data Management Solutions  The most complete MDM solution in the market today                               ...
Oracle Data Hubs: Hub of Data Quality Siebel                                 Siebel  EBS                                  ...
Oracle Master Data Management Solution                    Trusted Master Information                     Creates and main...
Oracle Data Hubs – A Complete SolutionMuch More than simply “A Data Model”                                  Oracle Data Hu...
Oracle Master Data: Extensibility & Configuration                                               Master Data Services      ...
Oracle Trading Community Architecture: Master Data Model                                                                  ...
Structured and Unstructured Product Data Support All Types of Information Related to an Item                              ...
Item Master and Alternate Catalogs     Classify & Organize All Products and ComponentsClassify Products & Components      ...
Integrated BOM* Management          Centralize Product Structures from Multiple Systems                                   ...
Centralize All Customer/Supplier Information•   Customer/Supplier Name         Central Data Store    •   Account Numbers• ...
Supplier Profile               Fixed Attributes + Extensible Attributes                                                   ...
Customer Relationship Visualization     Understanding Complex Roles & Relationships                   Dynamic Visualizatio...
Attribute Validation Rules   Improve Data Quality at Point of Entry                                          Validation   ...
Survivorship (Single Source of Thruth)Consolidates multiple records into MasterFirst      Mary            First      Mary ...
Source System Management               Cross Referencing                                                                  ...
Fast, Flexible Product Searches     Apply Multiple Techniques to Quickly Find Products of Interest            Catalog     ...
Master Site Information What are Sites ? for e.g. Retail • Sell Side       •   Market competitive Planning       •   Locat...
Example: Site Selection & Optimization
Example: Site Selection & Optimization
Example Site Selection & Optimization
Oracle Master Data Mgmt: Consolidate                                Govern             Consolidate                 Import ...
Data Import Workbench Provide Efficiency Tools for Managing Data Staging Processes             • Assign import batches to ...
Data Extraction and Import                                         Aggregate Product Data from Multiple Sources into Repos...
Product Data Quality   DataLenseExample: Buy Filet Mignons                             Over 3 million customers and Over  ...
Oracle Master Data Mgmt: Cleanse                                        •                                            Leadi...
Broad Data Quality Tools Maintain Clean, Accurate Enterprise Customer Data                    Data Certification          ...
Applications of Data Quality ManagementDuplicate Identification• Used by a Data Librarian to identify and submit Merge  Re...
Integrated Enrichment CapabilitiesSupplement Customer Information with 3rd Party Content             D&B             • Cre...
Data Certification• Organizations create standards to associate with a configurable certification levels• Certified Entiti...
Oracle Master Data Hub: Govern                Govern             History   Events &                                       ...
Workflow-Driven Product Change Process  Eliminate Errors and Delays with Process Automation          ID Issue      Assign ...
New Item Definition and Approval       Prevent Duplicate Items and Control the Process         Find             Submit New...
Oracle Supplier Management Solution      Workflow Driven Lifecycle Management     Supplier Lifecycle Management           ...
Integrated Site Lifecycle Mgmt Solutions Streamline Site Lifecycle Mgmt leveraging other EBS modules  Site Selection      ...
Secure, Browser-Based Access   Control Access to Master Data without Compromising Usefulness                              ...
Oracle Master Data Mgmt: Share                                 • Share with Users                                    • 360...
Oracle Fusion Middleware 11g       Leverage Comprehensive Application Integration Capabilities         Product Data       ...
Business Process Orchestration      Build Cross-Application Business Processes                                            ...
Comprehensive Integration RepositoryApply a Rich Set of APIs for Synchronization                                          ...
Reporting on Master Data: XML PublisherData Sources               XML Publisher         Output Formats           Destinati...
Oracle Master Data Management           1000+ Customers WW; 270+ in EMEACommunications,     High         Manufacturing &  ...
GGB            Manufacturing & Distribution             COMPANY OVERVIEW                                           CUSTOME...
Agrokor   Use Case - Single View of Customers across 35 CompaniesCOMPANY OVERVIEW                                         ...
Posten Norge - NOORGANISATION OVERVIEW                                    CUSTOMER PERSPECTIVE• Largest employer in Norway...
Questions & Answers
For More Information          http://search.oracle.com          Master Data Management; Data Hubs                         ...
Upcoming SlideShare
Loading in...5
×

Zarządzanie danymi podstawowymi w złożonym środowisku aplikacyjnym (Master Data Management in Complex Applications Environment), Roman Helmer, Oracle

750

Published on

Published in: Technology, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
750
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Zarządzanie danymi podstawowymi w złożonym środowisku aplikacyjnym (Master Data Management in Complex Applications Environment), Roman Helmer, Oracle

  1. 1. <Insert Picture Here>Oracle Master Data Management in Complex ApplicationEnvironmentsMag. Roman HelmerApplication Technology Architect EE&CIS
  2. 2. The following is intended to outline our general productdirection. It is intended for information purposes only, andmay not be incorporated into any contract. It is not acommitment to deliver any material, code, orfunctionality, and should not be relied upon in makingpurchasing decisions.The development, release, and timing of any features orfunctionality described for Oracle’s products remain atthe sole discretion of Oracle.
  3. 3. Oracle Master Data Management Solutions The most complete MDM solution in the market today Data GovernanceOperational AnalyticalSystems Operational MDM Apps Analytical Systems MDM Apps Siebel DW Analytical Customer Financial Supplier Product Site EBS BI &Datamarts SAP Planning Oracle Oracle Oracle / Hyperion Data Custom Apps Customer Supplier Oracle Oracle Relationship Financial Hub Hub Product Hub Site Hub Management Consolidation External Apps Budgeting Application Integration Architecture Oracle Fusion Middleware
  4. 4. Oracle Data Hubs: Hub of Data Quality Siebel Siebel EBS EBS Trusted SAP Master SAP Data Legacy Legacy Apps Apps Other Other
  5. 5. Oracle Master Data Management Solution  Trusted Master Information Creates and maintains a unique, complete, clean and accurate master data information across the enterprise Maintain cross-references to source data Track historical changes  Consolidate Blend all master entities information into a trusted global, "single source of truth” master repository  Cleanse Normalize, Cleanse, Validate and Enrich Master Data Trusted leveraging trusted sources for master information Master Data (Businesses, People, Addresses, etc.) Indentify, Prevent and Resolve Duplicates  Govern Manages the Overall Data Lifecycle and fully automates the Organization Data Governance process Define & execute privacy and regulatory rule  Share Deploys a 360-degree view of all master objects and related information Distributes master data information to all operational and analytical applications just in time
  6. 6. Oracle Data Hubs – A Complete SolutionMuch More than simply “A Data Model” Oracle Data Hub Components Application Architecture Application Authorization Trusted Data Model, including flexibility Master Data Data Model Extensibility Framework Relationship and Hierarchy Management Cross-Referencing, UUID Golden Record Infrastructure
  7. 7. Oracle Master Data: Extensibility & Configuration Master Data Services Attribute Validation Rules Improve Data Quality at Point of Entry Data Model Extensibility (DME) User-Defined Attributes to Capture All Party Info Trusted Source System Management Customer Cross Referencing Data Survivorship (Single Source of Truth) Consolidates multiple records into Master User interface personalization Business Process Configuration Security
  8. 8. Oracle Trading Community Architecture: Master Data Model Master Trusted Master Trusted Customer Data Product Data Party Account Attributes Location Trusted Policies Roles & Relationships MasterTrading Partners Classification Data Catalogs Attributes Documents Related Data Entities Contact Points Locations Contacts Relationships Master Trusted Master Trusted Configurations Site Data Supplier Data Sites Supplier Party Locations Accounts Trade Areas Attributes Locations Documents Suppliers Hierarchies Classifications Roles & Relationships Assets Supplier Classification Clusters Hierarchies Other Classifications Relationships User Defined Attributes Contact Points Related Data Entities Contacts Contact Points Supplier Contacts
  9. 9. Structured and Unstructured Product Data Support All Types of Information Related to an Item • Capture operational info Structured Data and specifications • Manage product configurations Attributes Policies Catalogs • Define policies for product change and approval Item • Manage an item’s relationship with trading Configurations Relationships partners and locations Unstructured Data • Attach documents to an item, BOM, or change order Word documents Spreadsheets • Check-in / out documents with version historyTrustedProduct • Search documents based Data PDF documents Images, on content or its attributes (data sheets) CAD drawings
  10. 10. Item Master and Alternate Catalogs Classify & Organize All Products and ComponentsClassify Products & Components Item Master Catalogin Primary Item Master Catalog Category Category • User-defined category hierarchy Electronic H i Components • User-defined attributes e Part # ____ for each category r Manufacturer ____ a Category • Attribute inheritance r Price ____ Attributes c Attribute N ____ for easy maintenance h yAssign Items to MultipleAlternate Catalogs to Category CategorySupport Business Activities Resistors Capacitors • Supplier catalog Part # ____ Part # ____ Manufacturer ____ Manufacturer ____ Inherited • Web store catalog Price ____ Price ____ Attributes Attribute N ____ Attribute N ____ • UNSPSC categorizations Ohms ____ Microfarads ____ … Unique Attributes
  11. 11. Integrated BOM* Management Centralize Product Structures from Multiple Systems • Integrate product structures Multiple from all systems in one Design Systems Engr BOM central place • Manage complex attributes Sales Configurations Sales and documents associated BOM Integrated to product structures BOM Global Mfg Repository • Support collaboration on Mfg Plants BOM product configurations with extended product team Service Organizations Service • Single place to manage BOM changes to all the product configurations*Bill of Materials
  12. 12. Centralize All Customer/Supplier Information• Customer/Supplier Name Central Data Store • Account Numbers• Bill, Ship, Return Addresses • Account Status• Contacts Customers, • Credit/Debit Status• DUNS Suppliers • Profiles• Relationships • Account Relationships• Classifications • Currencies• Hierarchies • Account Contacts• Interaction History • Account Hierarchies• … • … • Best-in-class data model • Multi-Organization • Built for B2B, B2C, B2B2C • Multilanguage (30+ languages) • Physical, not virtual schema • Automatically maintains source • Built to be extended (with unlimited system cross references number of custom fields) • Built-in Single Source of Truth
  13. 13. Supplier Profile Fixed Attributes + Extensible Attributes Unstructured Data Fixed Attributes Extensible Attributes Unstructured DataOrganization • Word, Excel, PDF, etc. Company Level• D-U-N-S Number, Legal Structure• Incorporation Year, Chief Executive Name Insurance Information• Total Employees, Annual Revenue• Business Classifications Worker Compensation, Liability, Auto, EMR• Products and Services• … Compliance InformationBanking Details Environmental Policies Compliant, Child Labor Laws• Account Number, IBAN, Currency, Type Compliant, Health and Safety Compliant, Business• Bank Name, Branch Name Practices Compliant• …Purchasing Terms and Controls Address Level• Ship-To Location Bill-To Location Ship Via Quality Systems• Pay On, Freight Terms• … ISO 9001, ISO 14001, ASA 100, FAR 145Invoicing Terms and Controls Production Capacity• Invoice Currency, Amount Limit• Match Options, Tolerance Machinery, Average Capacity, Max. Capacity• Hold Options (All,Unmatched,Unvalidated)• Payment Terms, Terms & Pay Date Basis• … Site/OU Relationship LevelPayment Controls Trusted Supplier Data Logistics Information• Method, Delivery Channel Standard Delivery Time Guarantee• Payment Format, Settlement Priority Transport Insurance Type• … Freight Forward DetailReceiving Controls Questionnaires• Receipt Routing, Match Approval Level• Quantity Tolerance, Days Early/Late Receipt Item/Supplier Relationship Level (PIM)• … Supplier Item Number, Order to Ship Lead Time,Tax Details Questionnaires Supplier Capacity, • RFI/Questionnaires (Supplier & Internal) RoHS Compliant, WEEE Compliant • Deliverables• …
  14. 14. Customer Relationship Visualization Understanding Complex Roles & Relationships Dynamic Visualization UI Graphically Display Key Relationships • Parent company • Subsidiaries • EmployeesCustomers / • Customers Suppliers • Suppliers • Partners • Competitors • Influencers • Communities • Associations
  15. 15. Attribute Validation Rules Improve Data Quality at Point of Entry Validation Rules Input Sources Master Attempted • Data type validation Entry Validated (e.g., numeric vs. date) Entry Attribute 1 Attribute 2 End User • List of values in drop down menu  Attribute 3 Attribute 4 Confirmation / • Range validations Attribute 5 Error MessageSource System • Other user-defined rules Administrator Qualified administrator sets entry rules and standards
  16. 16. Survivorship (Single Source of Thruth)Consolidates multiple records into MasterFirst Mary First Mary Name MaryLast Smith Last Evans Last SmithAddress1 1867 Pierce Address1 1867 Pierce Address1 2333 HarrisonAddress2 #4 Address2 #4 City PiedmontCity San Francisco City San Francisco State CA 95810State CA 94110 State CA 94110 Tel. 415-437-1790Tel. 510-681-1399 Tel. 415-437-1790 SSN 117-78-1586
  17. 17. Source System Management Cross Referencing Cross-Referencing CRM  Stores all Constituent identifiers Legacy Constituent ID: ERP for the operational applications GH78GHConstituent ID: Constituent ID: A31-32Z 23-3445 connected to the HubConstituent ID:  Provides critical mappings used B37-84U for data synchronization, Custom reporting, and analyticsPLM  Supports 1-to-many cases in which multiple constituents Universal ID: 1ASCLSCC records exist in an application Partner Web that map to one master constituents record UID App ID OSS SCM 1ASCLSCC Legacy A31-32Z 1ASCLSCC Legacy B37-84U
  18. 18. Fast, Flexible Product Searches Apply Multiple Techniques to Quickly Find Products of Interest Catalog Simple Parametric Browsing Search SearchExpand and collapse levels in Apply criteria that are specifically Look for keywords within itemcatalog hierarchy to find items relevant to item catalog category, numbers and descriptions based on classification structure type or change category• Browse through multiple • Apply “Google-like” techniques • Construct search rules based on catalogs - Exact match parameter ranges, equality - Supplier - Inexact match checks, etc., for operational and - Service (“sounds / looks like”) user-defined attributes - Sales - Word positioning • Create pre-defined search• Choose categories by name - Boolean operators templates and allow or description - etc. personalization by end-users Scalable, Role- • For all users -- internal / external, casual / technical Based Security Achieved Using Optimized Database Indexes and Queries
  19. 19. Master Site Information What are Sites ? for e.g. Retail • Sell Side • Market competitive Planning • Location-driven Marketing/Sales Campaigns • Sales Territory Analysis & Planning • Analyze store performances • Inside • Site Information Integration and Data Quality • Manage Store Opening to Closure • Project/Construction Management • Properties/Real Estate Management • Enterprise Asset Management • Facilities Management • Supply Chain Optimization • Inventories, Logistics & Transportation Optimization • Resources Optimization • Identity and Site Access Management • Meet and maintain regulatory and safety compliance • Standardize processes and reporting • Buy Side Combining • Prospect Sites Analysis ERP/CRM/Asset/Ex • Lease Negotiation & Management ternal Information • Site Procurement with Trading Areas and Clusterse.g.
  20. 20. Example: Site Selection & Optimization
  21. 21. Example: Site Selection & Optimization
  22. 22. Example Site Selection & Optimization
  23. 23. Oracle Master Data Mgmt: Consolidate Govern Consolidate Import Siebel Workbench EBS Trusted Share Identification & Cross- SAP Reference Master Data GDSN Source Data History Other Blended Record Cleanse
  24. 24. Data Import Workbench Provide Efficiency Tools for Managing Data Staging Processes • Assign import batches to dataSupervisor custodians to avoid processing conflicts • Track status of all import batches from a single screen Automatic Staging Area Trusted • Define rules by source system to (Rules-Based) Product automate data import, match data, - or - Data detect exceptions, and select workflow Single Blended • Automatically step through import, Manual Record DataStewards match, and de-duplication processes (Review & Match) • Review items & configurations / packs prior to import • Automatically detect import errors for review & correction • Define items to be excluded from current and future import e.g. 70 Datastewards at VMWare working in Bangalore
  25. 25. Data Extraction and Import Aggregate Product Data from Multiple Sources into Repository Standardize LoadInternal & External Source Systems Customers Excel / Suppliers Automatic Staging Area Standard Data Trusted (Rules-Based) Product - or - Data Legacy Apps Portal Non-Standard Data Single Blended Manual Record (Review & Match) 3rd Party Batch Apps Standardization Engine* • Stage data to review exceptions to incoming data before loading - Specs - BOMs - Pack info • Standardize, enrich, • Match and de-duplicate data to create and translate data* a single blended record • Simplify smaller loads for business users and • Handle high data volumes with trading partners via Excel scalable batch import import / export *Acqusition: DataLens™ System from Silver Creek Systems
  26. 26. Product Data Quality DataLenseExample: Buy Filet Mignons Over 3 million customers and Over 35 million SKU’s on a single portal One of the largest Internet Shopping sites on the planet
  27. 27. Oracle Master Data Mgmt: Cleanse • Leading Embedded Data Quality Tools & integration to 3rd Party Data Sources • Universal Connector provides uniform way for partners to integrate Trusted • Data Profiling Master Data • Data Certification • Address validation & Enrichment • D&B Integration • Smart Search & Duplicate Identification Cleanse & Enrich Duplicate Prevention Standardize Cleanse • Match & Merge • Intelligent merge, Auto merge Parse • Data Steward UI to manage duplicate suspects via queues
  28. 28. Broad Data Quality Tools Maintain Clean, Accurate Enterprise Customer Data Data Certification Party Purge • Add structure to record creation & update process • Remove unwanted records to reduce • Promote user confidence data volume in data Data Quality ToolsMatching Engine Duplicate Resolution Address Validation • Run exhaustive searches • Merge records and all • Based on OAG Standards using customizable engine associated entities and transactions • Leverage pre-built adaptors • Identify duplicates and from leading address prevent future occurrences • Extend merge routines to validation vendors handle data extensions
  29. 29. Applications of Data Quality ManagementDuplicate Identification• Used by a Data Librarian to identify and submit Merge Requests for duplicate records that exist within the TCA Registry• Used as a part of a reactive data cleanup effort• A variety of methods offered for identifying duplicate records
  30. 30. Integrated Enrichment CapabilitiesSupplement Customer Information with 3rd Party Content D&B • Create or supplement customer records with out-of-the- box integration • Automatically create and expand corporate hierarchies • Import data in real-time or batch mode • Access D&B data within the natural flow of applications • Choose from 7 different D&B data packets Address Validation Vendors • Standardize and validate existing addresses • Apply validation during bulk import process • Use pre-packaged adaptors (e.g., Trillium) or create custom adaptors using open, documented, OAG-compliant messaging
  31. 31. Data Certification• Organizations create standards to associate with a configurable certification levels• Certified Entities • Organization Parties • Controlled at the API level• Benefits • Add structure to the record creation and update process (Constituent Lifecycle Management) • Promote user confidence in data • Set usage guidelines based on Certification All contact information is present, valid and verified: (e.g. 1 Trillium and Initiate successfully executed) HighCertification 2 Some contact information is missing Level Low Contact information wrong 3 Claims Certification – Not Met Contact Details
  32. 32. Oracle Master Data Hub: Govern Govern History Events & • Customer/Product/... lifecycle & Audit Policies Profile & Privacy management Correct Mgmt • Dashboards leveraging Oracle BI EE • Maintain history & audit trail Trusted • Embedded business rules engine Customer Data • Data Decay processes and Reports • Privacy Management
  33. 33. Workflow-Driven Product Change Process Eliminate Errors and Delays with Process Automation ID Issue Assign Assess Review Approve Create & Notify Impact or RejectChange CostRequest Schedule (ECR) Product Alerts & Manager Notifications Dispositions Create Review Test & Implement Create Work Pkg Approve ChangeChange Order (ECO) Org 1, Org 2, … • User-Defined Change Types • Streamline Review and Approvals • Facilitate Multi-Company Collaboration
  34. 34. New Item Definition and Approval Prevent Duplicate Items and Control the Process Find Submit New Item Request • Capture request via web-based UIs Re-usable Item? • Apply parametric search to find Check for Redundancy duplicate items in system No • Analyze specifications; approve/reject Issue Define Item • Automatically route concurrent requests for definition & approval New Item • Check for compliance against internal Enforce Verify Accuracy & Completeness and external data quality rules repeatable best practices • Capture all product information in Approve for Use single repository Create audit trail • Share information with value chain Improve data quality
  35. 35. Oracle Supplier Management Solution Workflow Driven Lifecycle Management Supplier Lifecycle Management Supplier Hub Legacy Legacy Trusted Supplier Supplier Data Lifecycle • Consolidate supplier details from• Manage supplier qualification multiple legacy systems processes across organization • Data quality tools to cleanse records• Perform ongoing performance assessments • Use 3rd party services to enrich data• Track compliance information • Publish back to legacy systems
  36. 36. Integrated Site Lifecycle Mgmt Solutions Streamline Site Lifecycle Mgmt leveraging other EBS modules Site Selection Property Administration • Manage package • Proactively execute development and terms, conditions and approval obligations Site Lifecycle Management • Support collaborative • Integrate to CAD decision making systems for process interactive space management1Construction Mgmt Facilities Management • Manage project • Perform preventive portfolio and assign asset maintenance project priorities • Streamline execution of facilities requests • Capture costs, • Manage asset manage tasks / transfer, resources, and track reclassification, progress taxation and disposal
  37. 37. Secure, Browser-Based Access Control Access to Master Data without Compromising Usefulness Your Company Design Marketing Sales Purchasing Service Finance MgmtSecure Access Based on Global Access• Job function • Office and home• Product responsibility • Customer & supplier sites• Data type (e.g., summary Trusted • Airport terminal Master vs. detail) Data • Other Customers Partners Consumers OEMs Mfg Distribution Service
  38. 38. Oracle Master Data Mgmt: Share • Share with Users • 360° Party View (Customer, Supplier) • Relationship Analysis Share • Information Publishing Web Services • Dashboarding Library • Share with other systems Publish & • Provides commonly used functions as Trusted Subscribe business services & web services Master Data Transports & • Real-time & batch publish Connectors • Support MQ Series, MSMQ, and JMS queues, outbound web services or other Authorization EAI technologies Registry • Differentiated CRUD privileges based on source • Leveraging AIA - Enterprise Business Objects, Services & PIP’s in FMW
  39. 39. Oracle Fusion Middleware 11g Leverage Comprehensive Application Integration Capabilities Product Data Repository Transformation & Adapters • Provide complete framework (including high speed synchronization) for connecting heterogeneous environments • Connect to trading partners using B2B integration framework (e.g., UCCnet) Transformation • Connect to other internal apps or systems such as & Adapters SAP and Siebel using 250+ pre-built adapters Transport Transport & Monitoring & Monitoring • Provide reliable, robust messaging and validation Business Process • Monitor business activities throughout the enterprise Orchestration Business Process Orchestration • Create and control processes spanning multiple applications with easy to use BPEL designer, engine, and extensible WSIF Customer / Legacy Third-Party binding frameworkSupplier Systems Applications Applications *Recommended middleware
  40. 40. Business Process Orchestration Build Cross-Application Business Processes • Define business processes with a graphical UI Oracle Custom Order Oracle Customer • Provide standard interfaces for apps &PIM Data Hub Application Data Hub legacy systems - APIs & Web Services - Extensible WSIF binding framework - Enterprise adapters & XSLT transformation svcs BPEL Process Manager • Provide “human workflow services” Business Step Step Step Step Step including task assignment / routing Process 1 2 3 4 5 and action alerts • Visually monitor and debug processes • Built on industry standard language (BPEL) Siebel .NET Inventory Application • Support for Oracle and CRM other middleware End User
  41. 41. Comprehensive Integration RepositoryApply a Rich Set of APIs for Synchronization Different API types Search for APIs Catalog of APIs Drill down to detailed API specifications CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
  42. 42. Reporting on Master Data: XML PublisherData Sources XML Publisher Output Formats Destination Oracle Publishing • Email Applications Engine PDF HTML EDI XML RTF XML Excel • Printer CRM • Fax ESA FMS Order Templates Letters Confirmations HCM Fund Online SCM Transfers Paychecks Government Bills Business Grant Forms Any XMLData Source User Integrate Out-of-the-Box with Oracle Data Hubs
  43. 43. Oracle Master Data Management 1000+ Customers WW; 270+ in EMEACommunications, High Manufacturing & Public Sector Services Firms / Life SciencesMedia & Utilities Technology Distribution Professional Services and Healthcare Prime Minister’s Bogota Mayor’s Office Office (Sperbank) Retail & CPG Health Administration Corp
  44. 44. GGB Manufacturing & Distribution COMPANY OVERVIEW CUSTOMER PERSPECTIVE • The worlds largest manufacturer of metal- “Oracle MDM has helped GGB to reduce the polymer plain bearings, part of major worldwide group with sales of US$826 million in 2004 Business Execution Gap and create a single • 50,000 Customers, 50,000 Products, 1,000 source of truth for Customer and Product Users, direct presence in 19 countries, a world- related information. “ wide network of distributors in 22 locations “…due to the mergers we had a business • Primary manufacturing locations in Germany, execution gap and we used Oracle’s hub France, the USA and Slovakia technology to solve the issues…“ Matthias Kenngott, IT Director CHALLENGES / OPPORTUNITIES • Wanted a consistent, single source of product RESULTS data to eliminate duplicate effort and redundant • Consolidated product definition to a entries for the same part single system for engineering, sales, and • Increase Customer Revenue manufacturing without disrupting existing • Manage Acquisitions business processes • Long design cycles • Streamline the Order Management Process • Improved speed and accuracy of creating complex part numbers SOLUTIONS • Continuously cleanses and enriches • Product Hub (PIMDH) • Discrete Mfg product data and synchronizes with source • Customer Hub (CDH) • Purchasing systems • Order Management • Financials • Hub Architecture helps integrate new • Inventory Management • Fusion Middleware company acquisitions data and processesPending customer approval – Internal Use Only
  45. 45. Agrokor Use Case - Single View of Customers across 35 CompaniesCOMPANY OVERVIEW CUSTOMER PERSPECTIVE• One of Croatias largest enterprises and leader in the “The ability to maintain cross reference from the production, distribution, and retail of food and drink. single customer record to source systems while The group is Croatias largest producer of many food data in these systems does not have to be changed items and owns the leading retail chain made a major difference for our corporate reporting• Industry: Consumer Products and Retail and has improved our negotiation position. ”• Employees: 20,000 Ante Lausic, Application Manager for BI, CRM and• Revenue: US$2.5B HCMCHALLENGES/OPPORTUNITIES• Gain a solution that consolidates customer data from RESULTS all companies for improved reporting and analysis at • Allowed for greater dynamics in corporate reporting corporate level • Gained a single, unified view of customers across all• Improve the decision making process companies• Reduce collection risks • Established a common basis for further reducing collection risks • Improved decision making processSOLUTIONS • Implementation Details• Oracle Customer Hub (CDH) • Integrated 13 systems• Oracle Customer Data Librarian • Phase 1 – Batch Integration, NRT Future• Implementer - Oracle Consulting
  46. 46. Posten Norge - NOORGANISATION OVERVIEW CUSTOMER PERSPECTIVE• Largest employer in Norway We had a ”burning platform”.• Total Revenues: $5.4B• Letter mail and communications products, banking Hugh amount of annual cost related to services, sale of goods and document management ”keeping the monster alive” rather than• Express: National and international parcels, courier developing new competitive customer services in the Nordic area and express-related functionality. Hard to make small changes logistics solutions• Logistics: Cargo, thermo-transport, air and sea, because of IT complexity. Small changes special and heavy goods transport, third-party often becomes big spending. logistics and stevedoring• Electronic Services: ICT operating services, admin and business solutions and electronic services EXPECTED RESULTS • Reduce IT CostsCHALLENGES/OPPORTUNITIES • Increasing efficiency and overall agility• Business Execution gap due to disparate very complex systems strongly tied together • Control and Improve Data Quality in a• Benchmark from Gartner concluded that Posten complex IT Environment should be able to cut down IT cost with more then 25% • Build a foundation for sustaining the• High part of IT cost is related to maintenance Application Consolidation Strategy instead of developing of new functionality• Map around 6 million sites, linking customers to • Have a solid foundation for supporting them Mergers & Acquisitions• Optimize routes and postal delivery logistics • Reduce Postal Delivery Time/CostsSOLUTIONS • Reduce administrative costs and comply with regulations• Customer Hub (CDH)• Site Hub
  47. 47. Questions & Answers
  48. 48. For More Information http://search.oracle.com Master Data Management; Data Hubs or http://www.oracle.com/data_hub/index.html

×