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The User Engagement Platform for Social Business
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Oracle Day 2011

Oracle Day 2011

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The User Engagement Platform for Social Business Presentation Transcript

  • 1. 1 | © 2011 Oracle Corporation – Proprietary and Confidential
  • 2. Pażdziernik, 27, 2011 Warszawa Oracle WebCenter: The User Engagement Platform for Social Business Michał Szkopiński2 | Oracle Principal Sales Consultant © 2011 Oracle Corporation – Proprietary and Confidential
  • 3. Key Trends in Your World Personalized Self-Service Mobile Multi-Channel Social Real-TimeEasy of Use Presence3 | © 2011 Oracle Corporation – Proprietary and Confidential
  • 4. Focus on Improving User Engagement Customers Employees Partners4 | © 2011 Oracle Corporation – Proprietary and Confidential
  • 5. How Do You Engage Customers? Provide a Facebook like immersion experience Engage consistently across preferred channels – including web, mobile & social Offer a more personalized one-to-one experience Innovate via your customer service offerings with self-help and self-service5 | © 2011 Oracle Corporation – Proprietary and Confidential
  • 6. How Do You Engage Employees? View all customer related information from one screen Enable a document to be uploaded and used everywhere regardless of device Improve collaboration across organization Continually innovate to improve employee efficiency and effectiveness6 | © 2011 Oracle Corporation – Proprietary and Confidential
  • 7. How Do You Engage Partners? Optimize information access and tools for partners via any device Extend relevant business processes to partner community Tighten relationship with partners through collaborative tools Develop and grow a partner community7 | © 2011 Oracle Corporation – Proprietary and Confidential
  • 8. User Engagement Trends and Solutions MULTI-CHANNEL COLLABORATION WEBSITES BLOGSAPPLICATION INTEGRATION WIKIS MOBILE INSTANT MESSAGING SOCIAL EASY TO USE MASH-UPS PRESENCE WEB CONFERENCING SOCIAL NETWORKINGACTIVITY STREAMS SELF-SERVICE REAL-TIME FILE SHARING DOCUMENT MANAGEMENTPERSONALIZED WEB CONFERENCING 8 | © 2011 Oracle Corporation – Proprietary and Confidential
  • 9. IT Attempts to Respond But These Methods Don’t Really Work COBBLE TOGETHER JACK OF ALL TRADES TIME INTENSIVE HIGH INTEGRATION COSTS ONLY GOOD FOR BASICS RESOURCE INTENSIVE COMPATIBILITY ISSUES REQUIRES CUSTOM ADD-ONS DOES NOT SCALE9 | © 2011 Oracle Corporation – Proprietary and Confidential
  • 10. Oracle WebCenter The User Engagement Platform for Social Business Oracle Fusion Middleware Oracle WebCenter is the user Oracle WebCenter User Engagement Platform engagement platform for social business, connecting people and Sites Web Experience Portal Composite Applications information Management & Mash-Ups • Improve customer loyalty with personalized online experiences • Drive innovation with portals and composite Social Content applications Enterprise Collaboration Enterprise Content & Social Networking Management • Enhance productivity with contextual collaboration • Optimize information access with content management10 | © 2011 Oracle Corporation – Proprietary and Confidential
  • 11. Oracle WebCenter Sites Web Experience Management Increase Customer Loyalty with Personalized Online Experiences • Quickly create, deploy, target and measure multi-channel online marketing • Deliver enterprise connected, optimized and content rich websites • Extend brand engagement and web presence to mobile and social channels11 | © 2011 Oracle Corporation – Proprietary and Confidential
  • 12. Oracle WebCenter Portal Composite Applications & Mash-Ups Drive Innovation with Portals and Composite Applications • Provide users with intuitive portals and websites with integrated application content • Easily assemble new composite applications using prebuilt library of reusable components • Access relevant content faster with personalized solutions and integrated social tools12 | © 2011 Oracle Corporation – Proprietary and Confidential
  • 13. Oracle WebCenter Social Enterprise Collaboration & Social Networking Enhance Productivity with Contextual Collaboration • Drive enterprise collaboration through natural Conversations • Enable purposeful social networking without the noise • Build cross-enterprise knowledge by integrating Conversations with business applications13 | © 2011 Oracle Corporation – Proprietary and Confidential
  • 14. Oracle WebCenter Content Enterprise Content Management Optimize Information Access with Content Management • Remove content silos and update most current documents, images and rich media files • Manage end-to-end content lifecycle from creation to archiving • Automate business processes with pre-built enterprise application integrations14 | © 2011 Oracle Corporation – Proprietary and Confidential
  • 15. Oracle Fusion Middleware Complete Open Integrated Best of Breed #1 Comprehensive Standards-Based Designed to Offering Architecture Work Together Industry LeaderBroad & Deep Offering More Choice Less Effort Robust, Proven Lower Cost, Lower Maximizes Existing Industry leading Investments More Value Risk Software 15 | © 2011 Oracle Corporation – Proprietary and Confidential
  • 16. Oracle WebCenter16 | © 2011 Oracle Corporation – Proprietary and Confidential
  • 17. Oracle WebCenter Integrated Suite of Leading Products Gartner Magic Quadrant for Gartner Magic Quadrant for Gartner Magic Quadrant for Horizontal Portals Web Content Management Enterprise Content Management17 | © 2011 Oracle Corporation – Proprietary and Confidential
  • 18. Join the WebCenter Community! Oracle WebCenter blog: http://blogs.oracle.com/webcenter Oracle WebCenter Homepage: http://oracle.com/webcenter Oracle WebCenter Newsletter: http://oracle.com/newsletters Twitter: http://twitter.com/oraclewebcenter Facebook: http://facebook.com/webcenter LinkedIn: http://linkd.in/ORCL_Social18 | © 2011 Oracle Corporation – Proprietary and Confidential
  • 19. 19 | © 2011 Oracle Corporation – Proprietary and Confidential