"Taleo w praktyce", Anna Chodzińska Recruitment Lead Accenture BPO Poland, Accenture

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„Zarządzanie kadrami i talentami w chmurze”, 15.10.2013

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"Taleo w praktyce", Anna Chodzińska Recruitment Lead Accenture BPO Poland, Accenture

  1. 1. Oracle Taleo in Practice Recruitment Process Management withTaleo Anna Chodzińska - Recruitment Lead Accenture BPO Poland 15th October 2013, Warsaw
  2. 2. Oracle Taleo in Practice Oracle Taleo w Praktyce Talent Acquisition Challenges Wyzwania w Pozyskiwaniu Talentów Recruitment without & withTalent Acquisition System Rekrutacja bez wsparcia i ze wsparciem Systemu Pozyskiwania Talentów What does Oracle Taleo System do? Funkcjonalność Systemu Oracle Taleo Recruting with Oracle Taleo - Accenture Practice Rekrutacja z Oracle Taleo – Praktyka Accenture Conclusions Wnioski Copyright © 2012 Accenture All rights reserved. 2
  3. 3. Talent Acquisition Challenges Wyzwania w Pozyskiwaniu Talentów Globalization New Capabilities Competetive Market Company’s Growth Focus on Candidate’s Experience Complex Talent Management Copyright © 2012 Accenture All rights reserved. 3
  4. 4. What technology supports recruitment in your company?
  5. 5. Recruitment without Talent Acquisition System Rekrutacja bez wsparcia Systemu Pozyskiwania Talentów Why not using only mailbox to manage the talent acquisition process in the company? Recruiting without Talent Acquisition System results in... Quick application process for candidates Lots of irrelevant CVs in your mailbox No remote access to mailbox archive No candidates tracking in time Data repository limited to mailbox size Time-consuming manual reporting to support business decisions Lots of paper documents on your desk Copyright © 2012 Accenture All rights reserved. 5
  6. 6. Recruitment with Talent Acquisition System Rekrutacja ze wsparciem Systemu Pozyskiwania Talentów Choose TA System in case you need something much better to ensure... Complete entry data about candidates Pre-assessment of most relevant candidates in the pipeline Effective sourcing strategy execution Remote access to your application database Candidates’ history of applications & communication with candidates History of all recruitment projects in one accessible place Integrated testing tools in line with selection plan Automated reporting to support business decisions Global scalable staffing & collaboration across countries Hired candidates’ data transfer to HR system ...and this is only for the beginning Copyright © 2012 Accenture All rights reserved. 6
  7. 7. What does Oracle Taleo System do? Funkcjonalność Oracle Taleo Copyright © 2012 Accenture All rights reserved. 7
  8. 8. What does Oracle Taleo System do? Funkcjonalność Oracle Taleo Oracle Taleo Talent Acquisition System Oracle Taleo provides a global recruiting system that is available in 31 languages. Oracle Taleo currently provides a talent management solution that has received more than 200,000,000 job applicants and is used by more than 5000 companies in over 200 countries. Copyright © 2012 Accenture All rights reserved. 8
  9. 9. Accenture Practice
  10. 10. Recruting with Oracle Taleo - Accenture Practice Rekrutacja z Oracle Taleo – Praktyka Accenture Accenture uses Oracle Taleo as an application service provider hosted software for its primary recruiting system. Accenture runs the Large Enterprise Edition of Oracle Taleo Recruiting. Accenture uses Oracle Taleo to recruit for all levels and all types of positions. Accenture has 12 languages enabled. English, English UK, French (Canada), Chinese, French, Dutch, German, Spanish, Portuguese (Brazil), Italian, Japanese, Polish Accenture uses Oracle Taleo Recruiting India and The Philippines. in 56 countries, all Accenture countries except Andorra, Angola, Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Malaysia, Mauritius, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Norway, Peru, Poland, Portugal, Romania, Russia, Singapore, Slovakia, South Africa, South Korea, Saudi Arabia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, US, Venezuela, Vietnam Accenture has implemented 19 career sections. A career section is a portal where candidates can apply to jobs and refer other candidates. 15 External Career Sections 2 Agency Career Sections 2 Internal Career Sections (one for Employee Referrals, one for Open Internal Positions) Copyright © 2012 Accenture All rights reserved. 10
  11. 11. Recruting with Oracle Taleo - Accenture Practice Talent sourcing | Selection | Hiring Recruiter ATAS platform Copyright © 2012 Accenture All rights reserved. 11
  12. 12. Recruting with Oracle Taleo - Accenture Practice Talent sourcing | Selection | Hiring Talent Sourcing Integrated platform for internal & external job posting, Immediate sourcing with Referral Program Career site, Immediate sourcing with Open Internal Career site, Agencies access to TA system & possibility to recommend candidates directly in the system, ATAS search of candidates with required profiles, High-quality applications easy to target, Shared folders of candidates per defined criteria, Collaboration across the countries – e.g. job posting abroad via Accenture Career Website & on regional recruitment projects Copyright © 2012 Accenture All rights reserved. Selection Prescreening questions, ATAS intergrated with SHL tests Hiring Job offering - predefined Offer package, ATAS Hiring - data transfer to SAP HR 12
  13. 13. Recruting with Oracle Taleo - Accenture Practice Talent sourcing | Selection | Hiring Case 1  Business request for staffing100 FTEs – from graduates to managers  Agressive timelines – 1st on-boarding dates within 3 weeks from recruitment kick-off  Multilingual scope (20 different languages)  New capability in the BPO center  Limited Recruitement team capacity  Budget limitations - Agencies support limited only to leadership roles How to kick-off extended sourcing within 24 hours and present the pipeline within next 48 hours for junior positions with different languages? Copyright © 2012 Accenture All rights reserved. 13
  14. 14. Recruting with Oracle Taleo - Accenture Practice Analytics | Performance & Quality management Copyright © 2012 Accenture All rights reserved. 14
  15. 15. Recruting with Oracle Taleo - Accenture Practice Analytics | Performance & Quality management Reporting & Analytics Quality Management •Automated predefined reports •Global and local KPIs monitored •Only 5 minutes to run the Application Data report (and others) for requested period of time •Top priority applications tracking controlled (e.g. Referral Program) •Time-saving analytics which provides data about: •Percentage of rejected candidates with rejection reasons, etc. •Number of open & closed recruitment projects, •Number of applications, •Quality of applications (pass through rate), •Sourcing strategy monitored in standardized manner •Compliance with Data Protection •Hire per job offer rates, •Sourcing channel mix, •Rejection& Withdrew reasons, •Recruitment team performance, etc. Demand & supply planning data source Recruitment capability assessment data source Copyright © 2012 Accenture All rights reserved. 15
  16. 16. Recruting with Oracle Taleo - Accenture Practice Analytics | Performance & Quality management Case 2 How to manage best in class-cost effective, high speed and qualityrecruitment? Implementation of Operational Excellence Fundamentals in Accenture BPO Recruitment (Operations’ Continuous Improvement) „AS IS analysis” Key metrics definition Recruitment status reporting Scope for improvement Controllable environment • Taleo reporting as starting point Copyright © 2012 Accenture All rights reserved. 16
  17. 17. Recruting with Oracle Taleo - Accenture Practice Analytics | Performance & Quality management Taleo Reporting as starting point for setting up the controllable environment Manual Tracker replaced by Automated Taleo Report 10 minutes for weekly Taleo report with all required data Time saving: 31 hours monthly saved for other activities (=18% FTE) Analytics of candidates’ salary expectations vs. job offer’s salary ranges Time-consuming analytics of applications and manual tracking – 60 minutes per request Taleo report for Candidate Rejection Reasons & Candidate Withdrew ReasonsPredfined reports – 10 minutes per each Time-savings in providing information required by busines to make key decisions about the offer or requirements adjustment (recruiter’s strong facts for negotations) Copyright © 2012 Accenture All rights reserved. Need for tracking the candidates from Referral Program (Priority candidates vs. global targets) Manually tracked annual recruitment data and risk of losing them Manual tracking of referred candidates replaced with Taleo report which shows progress Standardized reports in Taleo with data reqeuested for defined period (from daily to annual and longer) Weekly progress status of referred candidate and recruiter’s regular activity to meet quality targets Ability to efficiently analyze shortterm and long-term trends Faster processing of referred candidates 8 hours per week manual reporting tracker with candidates’ data & status update Efficient and relevant strategy planning and performance control Increased number of referred candidates’ hires (12% increase within last 2 years) Quick response to business regarding recruitment feasibility (4 hours prior to Taleo reports utilization to 0,5 hour post that process) 17
  18. 18. Conclusions Oracle Taleo version relevant with company profile and Talent Management Strategy Copyright © 2012 Accenture All rights reserved. Candidate Experience as key criteria for Oracle Taleo Implementation Implementation as important change managment project with strong impact on internal and external Employer Brand 18

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