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Jak wykorzystać potencjał zespołu dzięki Oracle Social Network - Agnieszka Sołtysik, Pascale Rudzki, Frederic Daurelle, Oracle
 

Jak wykorzystać potencjał zespołu dzięki Oracle Social Network - Agnieszka Sołtysik, Pascale Rudzki, Frederic Daurelle, Oracle

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Social Media oraz Big Data przez pryzmat Oracle Applications, Oracle Fusion Middleware i Oracle Engineered Systems, 30.03.2012 r.

Social Media oraz Big Data przez pryzmat Oracle Applications, Oracle Fusion Middleware i Oracle Engineered Systems, 30.03.2012 r.

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  • There are four key foundation elements to Oracle Social Network.

Jak wykorzystać potencjał zespołu dzięki Oracle Social Network - Agnieszka Sołtysik, Pascale Rudzki, Frederic Daurelle, Oracle Jak wykorzystać potencjał zespołu dzięki Oracle Social Network - Agnieszka Sołtysik, Pascale Rudzki, Frederic Daurelle, Oracle Presentation Transcript

  • Oracle Social Network Pascale Rudzki Frederic Daurelle CRM SaaS Social Specialist Oracle Social Network Product Manager1 | © 2011 Oracle Corporation
  • The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.2 | © 2011 Oracle Corporation
  • Oracle WebCenter The User Engagement Platform for Social Business Oracle Fusion Middleware Oracle WebCenter is the user engagement platform for social business, connecting Oracle WebCenter User Engagement Platform people and information •Increase customer loyalty with personalized Sites Portal online experiences Web Experience Composite Applications Management & Mash-Ups •Drive innovation with portals & composite applications •Enhance productivity with contextual Social Content Social Networking & Collaboration Enterprise Content Management collaboration •Optimize information access with content management3 | © 2011 Oracle Corporation
  • Need for Enterprise Social Tools The Collaboration Gap Collaboration Tools Activity Streams are Collaboration Evolves are Siloed Not Enough Document and social collaboration across multiple teams & channels + Historical context is important to participate effectively + Single-threaded streams are ineffective for multi- threaded conversations is difficult There is an artificial separation among business, collaboration & social applications today4 | © 2011 Oracle Corporation
  • Oracle Social Network A Secure Collaboration Tool for Everyone You Work With Engage Inform Drive ExtendEnterprise collaboration Updates streamed from Purposeful social networking Integrates into your businessthrough real-time Conversations across your business without the noise applications 5 | © 2011 Oracle Corporation
  • Socialize with Oracle Social Network CRM HCM Custom App Content Defined Teams App Information Experts ERP Self Forming Teams3rd Party App New Contract Escalation Distribution Team Project New Hire 6 | © 2011 Oracle Corporation
  • Oracle Social Network – CRM Use Cases Sales Marketing Service• Collaborate with the sales team in • Incorporate timely field and customer • Follow top agents to understand how context of an opportunity feedback with real time annotation of they service customers effectively• Share and update documents to marketing collateral • Collaborate with other agents to refine positioning • Push latest marketing materials to the resolve customer issues field with document versioning • Connect with subject matter experts• Expedite deal closures by inviting and collaborating with product experts, • Get real time feedback based on to expedite case resolution legal and others at the right time comments and promotion of ideas • View streams of customer history to and documents quickly understand the customer’s• Gain competitive intelligence by • Follow people and groups to identify needs collaborating with and following people and groups leads • Collaborate effectively as conversations escalate to different channels 7 | © 2011 Oracle Corporation
  • Oracle Social Network Foundations Conversations Social Objects Real-Time Wall Multimedia Gadget Share Related Objects Content Activity Streams Annotation Live Digest Real-Time Tools Follow-up Search Filtering8 | © 2011 Oracle Corporation
  • Connect Anywhere Anytime9 | © 2011 Oracle Corporation
  • Demonstrations10 | © 2011 Oracle Corporation
  • 11 | © 2011 Oracle Corporation
  • Conversations Enterprise Ready Dialogues • Discover & discuss any topic with any group of people, enabling targeted and private communications • Associate Conversations to one or more Business Objects • Start as easily as IM and email to gracefully escalate in the scope of the Conversation • Features documents, annotations, video and voice12 | © 2011 Oracle Corporation
  • Social Objects Connecting People to their Social Objects • Connect with Social Objects • Receive a data-stream of important events • Enables Collaboration with others connected to the Social Objects – Post message to the Social Object – Start a Conversation with the Connections related to a Social Object13 | © 2011 Oracle Corporation
  • Content Connecting People Together • Real-time annotation, versioning, application sharing and in-place editing • Enable content flow of content, documents, images and other rich media between people and groups • Start Conversations • Discover, browse, and follow people • Post messages to people and their followers14 | © 2011 Oracle Corporation
  • Activity Streams Insight into Activities • Receive a summary of activity – Updates to People, Business Objects, and Conversations • Filter and facet information based on social and business context • Leverage Social Network Live Digest to review only activity you have not previously reviewed15 | © 2011 Oracle Corporation
  • Multiple Deployment Models Social Network Cloud On-Premise Cloud Applications On-Premise Applications Custom Applications 3rd Party Applications Custom Applications 3rd Party Applications16 | © 2011 Oracle Corporation
  • Socialize Your Business Oracle Social Network Platform API Oracle Social Network Conversations Social Objects Content Activity Streams Oracle WebCenter Custom 3rd Party Applications ApplicationsFoundations Identity Management Oracle Database Oracle FMW LDAP Advanced Compression Oracle WebLogic Server Oracle Access Mgmt Grid Control Oracle Database 11g Single Sign On Real Application Clusters 17 | © 2011 Oracle Corporation
  • Oracle Social Network Differentiators Deployment Conversations Social Objects Content Activity Streams Real-Time Multiple Application Annotation Live Digests Integration Cloud Multimedia Feeds Real-Time Tools Follow-up On Premise Share Gadgets Search Filtering Oracle Social Network Extension Framework & API18 | © 2011 Oracle Corporation
  • Social Network Benefits19 | © 2011 Oracle Corporation
  • Oracle Social Network with Fusion CRM Easy, Effective and Efficient to use across Virtual Teams • Drives sales force collaboration with natural Conversations throughout the sales cycle • Promotes sales team productivity through purposeful social networking without the noise • Builds cross-team knowledge by integrating Conversations with CRM and other business applications20 | © 2011 Oracle Corporation
  • Oracle Social Network Platform Oracle Social Network Extension Framework & API Oracle Social Network Conversations Business Objects Content Activity Streams21 | © 2011 Oracle Corporation
  • Q&A Oracle Social Network Homepage: cloud.oracle.com Oracle WebCenter blog: http://blogs.oracle.com/webcenter Oracle WebCenter Homepage: http://oracle.com/webcenter Oracle WebCenter Newsletter: http://oracle.com/newsletters Twitter: http://twitter.com/oraclewebcenter Facebook: http://facebook.com/webcenter LinkedIn: http://linkd.in/ORCL_Social22 | © 2011 Oracle Corporation