WELCOME TO
  IBEROSERVICE
  INCOMING SERVICES




How can we help you?
A WORLD OF SERVICES
Complete confidence from
tried and tested experience
 “At Iberoservice, we work hard to provide
 the best possible product at the best price”
  Con...
Iberoservice: A
“Experience the best of Spain, the
Caribbean and South America”
global company

 OFFICES
    SPaIN             CaNaRY	           BaLEaRIC	             CUBa                 DOMINICaN	
   ...
cruises
Your complete cruise partner
“We understand that our responsibility as ground operator is to represent our client’s values...
Ports of call whe
                                   CaRIBBEaN	&	SOUth	aMERICa




“Guaranteed standards
and excellence in...
here we can help
                              SPaIN	&	PORtUGaL




  PORtS	OF	CaLL
     SPaIN	MaINLaND              CaNaR...
incentives
Total creativity
applied to every client’s request
Our professionalism, experience and innovation are the perfect recipe
f...
Our customers speak of our work
CaLL	Incentives	“the	Special	Care	travel	People”                travel	Options	UK.Ltd
Caro...
Incentives offices




                   OFFICES
“Creative            SPaIN
                     - Alicante
             ...
IBEROSERVICE
                                   HEAD	OFFICE
                              Calle General Riera 154
        ...
Iberoservice vok2
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Iberoservice vok2

  1. 1. WELCOME TO IBEROSERVICE INCOMING SERVICES How can we help you?
  2. 2. A WORLD OF SERVICES
  3. 3. Complete confidence from
  4. 4. tried and tested experience “At Iberoservice, we work hard to provide the best possible product at the best price” Confidence is one of the most important which the confidence placed in Iberoservice by objectives, Iberoservice invests in the most factors that come into play when choosing many tour operators and travel agencies rests. advanced technology on the market, and also a partner and without it, it would be Our ability to adapt totally to each traveller’s places huge importance on employee training. impossible for large tour operators to specific needs, as well as to each tour operator All our offices share a single team spirit and entrust their clients to us. and its corporate philosophy, is the key to the a single corporate philosophy: providing the Our knowledge of local tourist markets, the constant, and at the same time controlled best service to our clients at all times. professionalism and experience of our staff growth we enjoy year after year. and a solid financial position are the pillars on To achieve these growth and consolidation 2007 2008 2009 2010** TURNOVER* 177 221 198 191 Nº OF CLIENTS 3.391.044 4.424.254 3.999.200 4.322.653 EMPLOYEES 645 650 605 575 * Figures expressed in millions of euros. ** Forecast
  5. 5. Iberoservice: A “Experience the best of Spain, the Caribbean and South America”
  6. 6. global company OFFICES SPaIN CaNaRY BaLEaRIC CUBa DOMINICaN MaINLaND ISLaNDS ISLaNDS REPUBLIC - Almeria - Fuerteventura - Palma de Mallorca - La Habana - Santo Domingo - Barcelona - Gran Canaria - Ibiza - Varadero - Puerto Plata - Benidorm - La Palma - Menorca - Cayo Coco - Bayahibe - Cádiz - Lanzarote - Holguín - Punta Cana - Lloret de Mar - Tenerife PORtUGaL - Santiago de Cuba - Madrid - Faro VENEzUELa - Salou - Funchal MEXICO - Margarita Island - Sevilla - Cancún BRazIL - Torremolinos - Playa del Carmen - Salvador de Bahía COSta RICa - San José
  7. 7. cruises
  8. 8. Your complete cruise partner “We understand that our responsibility as ground operator is to represent our client’s values and mission as an extension on site, in order to make their customers happy and to encourage loyalty” • Selection and tailoring of original, imaginative shore • Hotel contracting for pre- and post-cruise programmes excursions for each client • Custom-made programmes for theme cruises and • Service supervising from our staff based at local offices special events • Arrangement of private tours and transfers • Organisation of on-board events, entertainment and lectures • Creation of personalised ‘experiences’ for high- • Collaboration with local authorities and in spending VIP cruise clients familiarisation trips • Product and port inspections together with our cruise • Monitoring of local trends and fluctuations in the market line clients • Multilingual, professional guides • Tailoring of overland and pre-post cruise programmes • Modern, air conditioned coaches • Full turnaround services Iberoservice is one of Spain’s longest comes to planning and executing shore further afield, opening offices in the established ground operators, founded excursions. One of the biggest advantages Caribbean and South America. For over in 1930, with valuable and extensive we have is more than 20 offices throughout ten years, we have been able to offer our experience in cruise ship handling since Spain, all coordinated by our headquarters cruise clients on-the-ground expertise and the very dawn of the cruise business in in Palma de Mallorca. quality service from our bases in Mexico, the Mediterranean, several decades ago. Several years ago, we exported our Cuba, Costa Rica, Margarita Island, Brazil We offer an unrivalled service when it successful strategies and know-how and Dominican Republic.
  9. 9. Ports of call whe CaRIBBEaN & SOUth aMERICa “Guaranteed standards and excellence in caring for your customers from our own office in each port of call”
  10. 10. here we can help SPaIN & PORtUGaL PORtS OF CaLL SPaIN MaINLaND CaNaRY ISLaNDS PORtUGaL CUBa DOMINICaN - Roses - Vigo - Gran Canaria - Portimao - La Habana REPUBLIC - Palamos - Villagarcia - Tenerife - Funchal - Cienfuegos - Santo Domingo - Barcelona - Coruña - Lanzarote - Santiago de Cuba - La Romana - Tarragona - Gijón - Fuerteventura - Cayo Coco - Samana - Valencia - Santander - La Palma - Puerto Plata - Alicante - Bilbao - Gomera MEXICO - Progreso COSta RICa - Cartagena - Hierro - Calica - Puerto Limón - Almería - Cozumel - Puerto Moin - Motril BaLEaRIC - Mahahual - Puntarenas - Malaga ISLaNDS - Caldera - Pto.Banus - Mallorca MaRGaRIta - Quepos - Cádiz - Menorca ISLaND - Huelva - Ibiza BRazIL - Sevilla - El Guamache - Formentera - Salvador de Bahía
  11. 11. incentives
  12. 12. Total creativity applied to every client’s request Our professionalism, experience and innovation are the perfect recipe for successful event management worldwide · Strong buying power with all suppliers · Access to special venues for private functions · ‘State-of-the-art, air-conditioned coaches’ · Provision of hospitality desk staff · Experienced personnel who understand the needs · Offices equipped with advanced event of this market management technology · Creative excursions and team-building activities · Monitoring of local trends and fluctuations in the market Iberoservice has been a leader in the conference and incentive high-tech product launches. No event is too small or too large, whether market in the Spanish and Portuguese-speaking world for it’s a top-level board meeting or an industry-wide convention. decades, with dedicated offices in Madrid, Barcelona, Mallorca, Our professional experienced staff, our advanced infrastructure Seville, Costa del Sol, Alicante, Cadiz, Tenerife and Lanzarote. and our unprecedented buying power make us your perfect Outside Spain, we operate in Portugal, Dominican Republic, partner, while our unfailling attention to detail ensures that our Venezuela, Cuba, Mexico, Costa Rica and Brazil, offering creative corporate clients return again and again. incentive events, conferences of any level of complexity and
  13. 13. Our customers speak of our work CaLL Incentives “the Special Care travel People” travel Options UK.Ltd Carole Parsons, Sydney / Australia Jim McSorley, Manchester / UK Director Managing Director “At CaLL Incentives, we have had the pleasure of working “Being a successful travel incentive company we rely on with Iberoservice on many occasions in Costa Rica, Cuba the accurate knowledge and high level expertise of our and Mexico as well as Spain. DMC’s. Having worked with Iberoservice for over 20 years, Their staff are informative and attentive, with service often I can honestly say that over the years they have always extending beyond the norm in terms of delivery as well as delivered in both departments. Their relationship with local hours. We love their flexibility in lead-up communications, service providers is also second to none allowing us to be with Australia being in such a distant time zone. On site competitive when providing our clients with innovative everything works like clockwork. Their staff in all locations incentive based trips. are all efficient and helpful, with friendships often being Their staff are always eager to help and to offer their advice formed that last long after the trip. where necessary and I personally always find it very easy Our clients view Iberoservice as an extension of our to strike up a relationship with the person dealing with our company with their delivery levels matching our own requests, which is very important when you are entrusting high standards. We would not hesitate to recommend your clients to a company of this nature. Iberoservice to any travel agency or incentive, group and We are very much looking forward to working with conference organizer worldwide.“ Iberoservice again on future proposals.“ CItY Innovation Gmbh BI | travel Purchasing Herr Werner Poluzyn, Düsseldorf / Deutschland Bruce Schiemo | Division Vice President, Minneapolis / USA Geschäftsführer Director of Travel Purchasing “Gern möchten wir uns noch einmal zur Abwicklung der “Iberoservice is one of the top DMC in the world. Our “Für Sie e.G.” Veranstaltung bei Ihnen melden. incentive and meeting planning process always begins with Unser langjähriger Kunde war mit der Organisation dieser creative planning and we can always count on Iberoservice 46. Generalversammlung mit 120 Teilnehmern hoch to provide us with ideas that will motivate our customers zufrieden. Von der Ankunft bis zum Rückflug war die and get them excited about travel to Spain. gesamte Organisation perfekt. The response time to BI’s requests is critical and again, Auch wir möchten unsere äusserste Zufriedenheit zur Iberoservice shines above the rest with quick and well Zusammenarbeit mit Iberoservice Ausdruck verleihen. Vom thought out ideas at competitive prices. We consistently ersten Briefing Gespräch bis zur Abrechnung wurden alle receive rave reviews from our customers on the service unsere Wünsche und Erwartungen aufs Beste erfüllt. Die level that Iberoservice provides. Zusammenarbeit mit Ihrem Team hat enorm viel Freude BI can thank Iberoservice for helping us retain many of our gemacht. customers through the outstanding customer service levels Wir freuen uns jetzt schon auf viele weitere Prokekte mit they have demonstrated over the years.“ Iberoservice. Mit unserem herzlichsten Dank.“
  14. 14. Incentives offices OFFICES “Creative SPaIN - Alicante PORtUGaL - Algarve CaRIBBEaN aND SOUth aMERICa corporate events - Barcelona - Madeira - Costa Rica - Cuba - Cádiz run by experts - Costa del Sol - Brazil - Mexico in Spain, South - Lanzarote - Madrid - Dominican Republic America and the - Mallorca - Venezuela - Sevilla Caribbean.” - Tenerife
  15. 15. IBEROSERVICE HEAD OFFICE Calle General Riera 154 07010 Palma de Mallorca - Spain T: +34 971 78 82 40 F: +34 971 78 86 27 dirección.general@iberoservice.com www.iberoservice.com IBEROSERVICE CRUISE DIVISION IBEROSERVICE INCENTIVES T: +34 971 788 243 T: +34 971 788 250 cruises.europe@iberoservice.com incentives.commercial@iberoservice.com cruises.america@iberoservice.com

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