Welcome Introduction of participants Introduction referring to purpose, aim/objectives etc
We provide the largest technical risk management services in Europe, second largest in US. We have a global network of over a 1,000 risk specialists operating in over 35 countries who are trained to the same standards and work in an integrated manner as one global team; and therefore ensure consistent level of service regardless of where they are in the world. Our Risk Engineers undertake 56,000 site assessments every year, which means they are vastly experienced and have a depth of knowledge to draw upon. Our Risk Engineers undertake 138,000 risk assessments annually. This means we are always looking for ways to improve what we do; our Risk Engineers work to global technical standards to review the systems and methods we use. Having this much scope and expertise means they are practiced experts. Zurich Risk Engineering manages currently over 650 international Risk Engineering programs globally in all region . We have established policies and procedures in our Business Management System which are regularly audited and approved according to ISO 9001 standards, which means that you can be sure of a globally consistent level of service, particularly for global risk engineering programs.
[You can click onto each on of these five areas to take you to a sub-slide] Mismanaged exposure can cost you money and shareholder value, and prevent you from taking advantage of the opportunities that drive innovation and growth. A solid business resilience framework helps you to identify your key exposures and risks relevant to your business objectives that can threaten your viability. Business resilience management provides the structure for dealing with risks systematically, holistically and successfully. By minimizing the negative effects of risk on your capital and earnings, business resilience is crucial for an organization to be better positioned against competitors. Zurich’s business resilience proposition takes an enterprise risk management approach and is made up of five integrated areas including: Total Risk Profiling™ Business Interruption Modeling Supply Chain Assessment Business Continuity Management Business Impact Analysis
Zurich uses a consistent risk grading methodology: This brings consistency, so that locations in a global program are reviewed and assessed based on the same criteria, no matter where they are in the world. This allows accurate benchmarking for comparison reasons We are then able to accurately select and price the risk we insure The customer is given full transparency around pricing and is given a good idea about where risk improvement activity needs to be given priority.
Our final key message is that Risk Engineering is a thought leader. We do this by monitoring the changing risk landscape to provide risk insights such as, articles, case studies, legislation updates and benchmarking. Risk Engineering recently published studies on: ‘risks associated with imported products’, ‘Avian Flu’ and ‘risks in the semi-conductor industry’ or ‘supply chain management’ . Also, Risk Engineering works collaboratively with Underwriting and Claims to understand loss trends, which bring new insights. We also hold periodic risk forums and conferences where we pull together groups of customers with our risk engineering experts, to share experiences (learn from success stories/ losses), network and develop leading edge best practice. The Risk Engineering Global Workshop in 2008 attracted over 130 global customers from 78 corporations. Risk Engineering’s online tool Knowledge Navigator is a powerful search engine providing the latest technical and risk management related information. We create several webcasts/webinars for our customers, e.g. to help businesses improve resiliency and prepare for risks associated with Swine Flu A(H1N1) or Hurricanes. Risk Engineering ensures that our staff and customers are trained in the latest risk management tools and techniques. We provide a variety of tailored training to customers helping them to understand, evaluate and mitigate risks themselves. Our own Zurich Risk Engineering Course is also available to customers. We offer or regional and local classroom or online training. Risk Engineering has trained corporate HSE directors from over 40 global companies. Our online tools (e-tools) are designed to provide you with interactive hands-on solutions to monitor risk management programs, get relevant risk information, undertake management programs, learn online, and many more: Zurich Direct Risk Assessment, Risk Features, Virtual University, Virtual Risk Manager Fire/Fleet.
Zurich Risk Engineering Value Proposition 2011
Luis Vitiritti RE Marine Consultant LATAM RE Customer Manager LATAM Understanding risk across your business Zurich Risk Engineering
Increasing complexity of risks Managing risks systematically and holistically Achieving corporate objectives within budget Minimizing risk - mitigation of risk exposure Transparent risk landscape/profile Risk prioritization and data management Individually defined risk mitigation strategy Risk insights and knowledge management Zurich can help you master the challenges your business faces Reducing total cost of risk and protect your business Consistent, quality service / effectiveness & efficiency
Risk mitigation strategy How do you deal with risks – what is your risk appetite?
Property risk management Business Resilience Management Strategic risk management Liability risk management Motor Fleet risk management Zurich’s solutions can help you mitigate risks to your business Marine risk management Employee Health & Safety risk management Global Program Services Risk Grading and Benchmarking Web access / Online reporting Thought leadership Online tools / Software
30 years of risk engineering experience spanning a global network <ul><li>1,000 risk specialists in over 35 countries with industry specialist experience </li></ul><ul><li>56,000 site assessments annually </li></ul><ul><li>138,000 risk assessments annually </li></ul><ul><li>650 international risk engineering insurance programs </li></ul><ul><li>Consistency through ISO 9001 standards compliance </li></ul>Local Zurich Risk Engineering representation
General marine risk assessments Loss Prevention Concept Logistic assessments Marine Academy & Training Post-loss assessments Marine Expertise Marine risk insight Marine risk management Cargo, liabilities, hull, fine arts & specialties Systematic marine risk analysis
Minimizing loss exposures – Project Cargo Risk Management We had to move this 700-tonne component more than 600 Kilometres. Scores of risks, but Zurich made us feel confident we were well protected.” Herbert Peters, Sasol Huntsman, Moers Germany We provided Sasol-Huntsman, one of the largest producers of maleic- anhydridein Europe, with an integrated insurance and risk engineering solution to address the risks associated with moving a 700-tonne factory component across Germany. By ensuring the necessary precautions were taken and providing coverage for the entire journey, everyone was breathing easy. Loading and unloading Contingency planning and mitigation Route selection Supervision of inland transport Stowage plans
Management audits Claims investigation Online risk assessments Risk Reduction Recommendations Online interventions Communication strategies Benchmarking Risk insights Motor fleet risk management Your route to safer driving
Risk insights through Risk Grading and Benchmarking With the Zurich Risk Grading Tool, we could benchmark our numerous facilities among themselves and between similar industries. This helped us to provide relevant information to the management, assisting them to prioritize investment in order to improve the protection level of those locations, being below the benchmark. Since we have introduced a consistent Global Risk Engineering program, our yearly property fire losses have significantly decreased. Olivier Flury, Group Risk Services, Nestlé, 2008 Consistent approach Benchmarking across locations Industry group analysis Data and price transparency Priority setting Manage loss profile overtime
Interactive tools to monitor/manage your risk and get most relevant risk information Zurich Direct Risk Assessment Virtual Risk Manager - Fire Virtual Risk Manager - Fleet Zurich Hazard Analysis Works Virtual University Risk Features