Exam AQUESTION 1Which of the following has to be installed on a laptop in order touse a compact flash storage device?A.a multi-media card readerB.USB 2.0 driversC.USB 1.1 driversD.an enhanced 1.44 floppy driveQUESTION 2When a user is typing on a laptop the cursor sometimes moves on itsown.Which of the following is MOST likely the cause?A.The keyboard driver needs to be updated.B.There are conflicting serial ports.C.The mouse driver needs to be updated.D.The user is brushing the touch pad while typing.QUESTION 3Which of the following are considered plug and play technologies ina laptop?A.SATAB.RAIDC.USBD.EIDE
QUESTION 4Which of the following are primary differences between a laptop anda desktop CPU? (Select TWO).A.heat productionB.L2 CacheC.clock speedD.front side busE.power consumptionQUESTION 5A client reports that the laptop is not performing a completecharge of the battery. Which of the following actions should betaken FIRST?A.Update the BIOS.B.Run the battery calibrator.C.Reinstall the ACPI drivers.D.Replace the power adapter.QUESTION 6After booting up a new computer, a technician observes that the USBports are not working with any USB devices. Which of the followingshould be done FIRST?A.Check the computer to verify that the jumper settings for USB arecorrect.B.Connect the USB devices to a different computer to test thedevices.C.Buy new USB wires and test USB functionality.D.Check the BIOS to verify that USB functionality is enabled.
QUESTION 7If an external monitor is attached to a laptop and it does notwork, which of the following actions should a technician takeFIRST?A.Re-install the operating system.B.Open and close the cover.C.Use the function key to activate the monitor.D.Install new software for the keyboard.QUESTION 8Which of the following modes conserves the most battery power whileallowing retrieval of the computing session at a later time?A.HibernateB.SuspendC.StandbyD.ShutdownQUESTION 9In a typical PDA, which of the following is the primary input tool?A.voice navigationB.stylusC.scroll wheelD.keyboardQUESTION 10Which of the following is a WiFi device?
A.EVDO PCMCIA modem cardB.floppy disk drive add-in cardC.802.11g PCMCIA cardD.56K v.34 PCMCIA modem cardQUESTION 11The error invalid boot disk means:A.the BIOS settings are incorrect.B.there is no floppy disk in the drive.C.the computer was unable to make temporary space for the bootprocess.D.the computer was unable to find the information needed to start theboot process.QUESTION 12The utility that checks the file system structure is:A.REGEDIT.B.SYSEDIT.C.MSCONFIG.D.CHKDSK.QUESTION 13Which of the following keys are used to access advanced Windowsstart up options while a computer is booting?A.F8B.F6C.
F5D.F2QUESTION 14Which of the following steps in the troubleshooting and repairprocess is MOST effective to reduce redundant effort?A.Discuss the problem with the user and identify any recent changes.B.Identify the root cause of the failure.C.Verify the problem resolution.D.Document activities and outcomes of repair steps.QUESTION 15Which of the following is required to install Windows XP? (SelectTWO).A.USB 1.0 or higherB.100Mb or faster network interfaceC.10GB or more free hard drive spaceD.SVGA or better video graphicsE.233Mhz or faster processorQUESTION 16Which of the following locations contains the System Restore optionin Windows XP?A.Control Panel Administrative tools.B.Control Panel Security Center.C.System Properties, Start up and Recovery.D.Help and support from the Start menu.
QUESTION 17Which of the following commands could be used to start theManagement Console on a workstation running Windows 2000/XP?A.Start > Run > MCPB.Start > Run > MCEC.Start > Run > MCAD.Start > Run > MMCQUESTION 18Which of the following upgrade paths are supported? (Select TWO).A.Windows ME to Windows 2000B.Windows ME to Windows XPC.Windows 3.x to Windows XPD.Windows 98 to Windows 2000E.Windows 95 to Windows XPQUESTION 19Which of the following would be the BEST safety measure to takebefore installing a Windows service pack? (Select TWO).A.Back up all important documents.B.Set a System Restore point.C.Note the BIOS settings in case a reset is needed.D.Back up the drivers for the computer in case re-installation isneeded.E.Uninstall the previous service pack.
QUESTION 20A companys computers are running Windows XP Professional. Some ofthe desktop computers have the file ntbootdd.sys on the root but itis not seen on any laptops. The ntbootdd.sys file is required for:A.desktops with certain chipsets.B.compatibility with some Windows NT4 applications.C.computers with scanners.D.for SCSI devices.QUESTION 21To run a full defrag in Windows XP, a user must be logged in as:A.an Administrator.B.a Guest.C.a Power User.D.a User.QUESTION 22When installing the Windows XP operating system on a new system,which of the following is the default file system type installed?A.FAT16B.FAT32C.CDFSD.NTFSQUESTION 23Which of the following utilities can be used to troubleshoot aproblem on a computer running Windows that cannot boot to normal orsafe mode?A.System Restore
B.Recovery ConsoleC.BIOSD.Recovery CDsQUESTION 24A network interface card (NIC) device driver was installed on aWindows workstation that prevents the operating system from loadingsuccessfully. Which of the following would be the BEST method torestore system operation?A.Boot using the Last Known Good Configuration.B.Boot into Safe Mode.C.Boot into Safe Mode with Networking.D.Boot into Safe Mode with Command Prompt.QUESTION 25After installing a device driver, a Windows XP operating systembecomes unstable. The system is still unstable after the secondreboot and choosing Last Known Good Configuration. This occursbecause:A.the systems registry should have been saved prior to theinstallation of a device driver by using the System Restoreapplication.B.the Last Known Good Configuration only works for hardware devicesand any software changes are not applicable.C.the systems registry is overwritten after every login and thesettings on the initial install were overwritten after the firstreboot and login.D.the Last Known Good Configuration could not find a valid RestorePoint since the System Restore was notrun prior to the installation of the Device Driver.QUESTION 26A technician discovers that a computer running Windows XP does nothave the TCP/IP network protocol installed. Which of the following
options under Add or Remove Programs would be used to facilitatethis install?A.Add/Remove Windows ComponentsB.Set Program Access and DefaultsC.Change or Remove programsD.Add New ProgramsQUESTION 27Which of the following files are required for booting a Windows2000 operating system? (Select THREE).A.BOOT.INIB.NTLDRC.NTDETECT.COMD.AUTOEXEC.BATE.CONFIG.SYSF.SYSTEM.INIQUESTION 28Windows XP can be installed in unattended mode with which of thefollowing media types? (Select TWO).A.modemB.CD-ROMC.SD memory cardD.network connectionE.floppy disk drive
QUESTION 29A small office/home office (SOHO) is considering upgrading toWindows XP. Which of the following security features are includedin Windows XP Professional and not included with Windows XP Home?(Select TWO).A.Domain account supportB.Encrypted File SystemC.Windows DefenderD.Windows FirewallE.Allowing up to 5 users to access shared filesQUESTION 30A user has a computer running Windows XP and is experiencingsoftware-related errors after installing an incompatible program.Which of the following actions should the technician take?A.Use System Restore.B.Run a Diagnostic Program.C.Run the System File Checker.D.Use the Recovery Console.QUESTION 31A user has a Windows 2000 computer running with Service Pack 2 andwants to install Service Pack 4. Which of the following should atechnician understand before performing the installation?A.SP3 must be installed before installing SP4.B.SP2 must be removed before installing SP4.C.SP4 requires an upgrade to Windows XP.D.SP4 normally includes SP3.
QUESTION 32A user reports that when trying to print a document nothing comesout of the printer and states that the only printer in the printerdialog box is Microsoft Office Document Image Writer. Thetechnician should understand that the problem is that the printer:A.driver is corrupt.B.is not turned on.C.cable is unplugged.D.has not been installed on the users computer.QUESTION 33Which of the following types of batteries provides the longestrunning time for portable devices?A.alkalineB.nickel-cadmium (NiCd)C.lithium ion (Li-ion)D.nickel metal-hydride (NiMH)QUESTION 34Before removing a shared folder from a computer on a network, whichof the following should be done FIRST?A.Defragment the computers hard drive.B.Notify all users.C.Close all open files.D.Remove share privileges.
QUESTION 35A dual-layer DVD-R disc has a maximum data capacity of:A.4.7GB.B.2.1GB.C.700MB.D.9.4GB.QUESTION 36A technician is building a new computer for a client and installingan IDE hard drive. The technician should attach the new hard driveto:A.an 80 pin ribbon cable.B.a 40 pin ribbon cable.C.a 34 pin ribbon cable.D.a 6 pin round cable.QUESTION 37Which of the following would be the LAST step to take wheninstalling a network printer?A.Print the test page.B.Print a blank sheet of paper.C.Ping the printers IP address.D.Reboot the computer.QUESTION 38Which of the following is used to produce the best LCD image on alaptop?A.Active matrix
B.Active scanningC.Dual scanD.Passive matrixQUESTION 39When a user would like to access a file server with Universal NameConvention (UNC), which of the following information is needed?A.hostname and path nameB.HTTP server address on Address BarC.SMTP server addressD.DHCP server informationQUESTION 40A computer that can host dual PCI-Express video cards is said tobe:A.SLI compatible.B.MLI ready.C.NLI compatible.D.NVEX ready.QUESTION 41A technician receives a laptop that is running out of battery powermore quickly than expected. Which of the following can thetechnician do to correct the problem?A.Stop using the battery and use alternating current (AC) power forthe laptop.B.Replace the battery by purchasing a new battery from themanufacturer.
C.Replace the AC adaptor by purchasing a new adapter from themanufacturer.D.Note on the work order that the laptop is losing batterycapabilities and the laptop must be replaced.QUESTION 42WEP is used to provide:A.high-speed connections.B.identification.C.authentication.D.frequency selection.QUESTION 43In which of the following locations is the IP address manuallyassigned for a network interface card (NIC)?A.Appletalk PropertiesB.IPX/SPX PropertiesC.TCP/IP PropertiesD.NetBEUI PropertiesQUESTION 44Which of the following is used to connect homes and smallbusinesses to the Internet?A.ATMB.fiber opticC.DSLD.Frame Relay
QUESTION 45Which of the following would be an indicator of a properlyfunctioning network interface card (NIC)?A.The NIC beeps twice upon receiving an IP address.B.The activity light becomes active on the NIC in the back of thecomputer.C.There is a prompt to add the DHCP settings in a command line.D.The computer beeps twice during POST.QUESTION 46The MOST common cabling used in office for Ethernet connections is:A.CAT3 UTP.B.CAT6 UTP.C.RG-58 coaxial cable.D.CAT5 UTP.QUESTION 47All of the following types of networks require a dedicated serverEXCEPT:A.domain.B.native mode.C.peer to peer.D.mixed mode.QUESTION 48The limited range of an IEEE 802.11g network could be extended byadding which of the following devices to the network?A.frame relayB.
bilinear amplifierC.access pointD.Bluetooth relayQUESTION 49Which of the following are valid data transfer media? (SelectTHREE).A.BluetoothB.InfraredC.PINGD.IEEE 1394/FirewireE.TelnetF.IPCONFIGQUESTION 50Fiber-optic cable should be handled with care because the core offiber optic cable is typically made from:A.mercury.B.copper.C.gold.D.glass.