1. What I can do for your business …
Roles that I can play:
•Quality Director
•Operational Excellence Consultant / Director
Benefits that I can bring :
•Help in defining or clarifying your competitive advantages
•Increase manufacturing capacity without capital investment
•Develop optimal processes, fully standardized
•Define a dashboard for all critical functions and processes
•Start up a team or operation

2. Luis Elizondo
Operational Excellence Leader with 19 years of experience as
Quality Director, Program Manager and Consultant in High Tech
Service Industries, Aeronautical Engineering and Manufacturing.
Background in Mechanical Engineering
BSME, MSME
Six Sigma Master Black Belt
DFSS, DMAIC, Lean, TOC
Project Management
Certified PMP by PMI
Change Leadership
CAP-GE, NGCL-Cisco
Leadership Curriculum
Leadership assessments by Korn Ferry, Shadowmatch
and Link-up available at LinkedIn

3. Leadership Roles
• Corporate Quality Director Quality Council
• Engineering Manager 115 direct reports (PhD’s, MSME)
• Quality Director 15 direct reports (Six Sigma BB’s)
• CRM Manager 7 direct reports (BI)
• Program Director
• Ombudsman
• Independent Consultant & Trainer
• University Professor
• Speaker
Industries
• High Tech Service Industries
• Medical Equipment
• Aeronautics
• Corporate

4. Professional Activities
Publications
• Process Capability Analysis - PMI Feb-2009
• Six Sigma Process Stability - Cisco Mar-2011
• Root Cause Analysis - Cisco Apr-2011
• How Loyal Your Customers Really Are - InfoChannel May-2011
Associations
• Project Management Institute
• Project Management Quality Community of Practice
• American Society for Quality
• Change Leadership Practitioner at Cisco
• Lean Six Sigma & Process Excellence Community Member
Awards and Honors
• National Technology Award 2003
• Six Sigma GE Competition – 1st Place 2000

5. Projects
100+ Six Sigma projects developed through my quality teams
$10 MM in hard dollar savings
• Cisco - Workforce management in technical services
• Cisco - Maximizing current capacity and creating additional capacity in TAC teams
• Cisco - Customer insight and leading indicators for a TAC team
• GE - Quality of engineering deliverables for propulsion gas turbines
• GE -Remote diagnostics of an X-ray table through vibration analysis
• GE - Assembly and testing quality of X-ray tubes
• GE - Improving manufacturability through geometric dimensioning & tollerancing
• GE - Customer behavior and loyalty analytics in financial services
• Deloitte - Implementing a new commercial program from scratch
Mentoring
• Cisco: Supply Chain, HTOM, TAC; outside of Cisco: HR, Taxes, Finance, IT
Consulting
• Mexican Petroleum Institute - Change Management Consulting
• TAMSA - 3 day training in Project Management fundamentals

6. Areas of Expertise
• Talent Management
• Performance Improvement
Leadership • Organizational Design
• Lean Six Sigma
• Change Leadership
Operational • Project Management
Excellence • MSA, Process Capability & DOE
• Stable Operations
• Design Methodologies
• Robust Design
Engineering & • Product Engineering
Manufacturing • Supplier Development
• Metrology