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UK E-Gov: An Overview
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UK E-Gov: An Overview

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  • 1. UK E-Government: An Overview 82373 Zuzana Mazanová 81304 Christophe Manshoven 76839 Zhenquan Lu 82775 Georgios Kambouroglou 78240 Magda Česká
  • 2. INTRODUCTION
    • Outline :
      • Introduction
      • Objective
      • Outline
      • Strategy
      • People
      • Contents
      • Infrastructure
      • Discussion
      • Conclusion
    • Objective :
      • Examine the current status of e-gov in UK including its strategy, online services and infrastructure
      • Examine how the responsibilities are divided amount different stakeholders
      • Examine how the government encourages the use of e-gov by closing the digital divide
      • Examine the usefulness of two government sites
    Introduction Infrastructure Strategy People Contents Discussion Conclusion
  • 3. STRATEGY Introduction Infrastructure Strategy People Contents Discussion Conclusion UK eGovernment Vision Professionalism Shared Service Culture
    • improve the customer experience
    • achieve better policy outcomes
    • improve efficiency
    • reduce paperwork burdens
    Citizen & Business Oriented
    • in the front-office, back-office,
    • information & infrastructure
    • release efficiencies by
    • standardisation, simplification
    • and sharing
    broaden and deepen government's professionalism in terms of the planning, delivery, management, skills and governance of IT enabled change Better using technology to deliver Public Services & Policy Outcomes
  • 4. STRATEGY (contd.) Introduction Infrastructure Strategy People Contents Discussion Conclusion Main Actors National Audit Office Office of Government Commerce CIO Council Cabinet Office Office of the Deputy Prime Minister Regional Administrations Local Concil Scotland, Wales & Northern Ireland Local E-government Regional E-government E-Government Unit
  • 5. PEOPLE Introduction Infrastructure Strategy People Contents Discussion Conclusion Prime Minister’s Will “ Universal Internet access is vital if we are not only to avoid social divisions over the new economy but to create a knowledge economy of the future which is for everyone. Because it’s likely that the Internet will be as ubiquitous and as normal as electricity is today. For business. Or for individuals.” (Source: Knowledge 2000 Conference)
  • 6. PEOPLE (contd.)
    • Causes of Digital Divide in the UK
    Introduction Infrastructure Strategy People Contents Discussion Conclusion (Source: Office of National Statistics, UK, 2005) Lack of interest and no motivation to use the Internet Lack of confidence or knowledge about Internet No access to Internet
  • 7. PEOPLE (contd.)
    • What does the UK government do?
    Introduction Infrastructure Strategy People Contents Discussion Conclusion Major Documents 2005 Incl. Through Innovation Transformational Government Digital Strategy
    • Ensuring competitive regulation
    • Promoting and increasing public
    • awareness about ICT and Internet
    • Pressing ahead with delivering
    • public services online
    • Providing public services online
    • with multi-channel access for
    • excluded groups
    • Developing public infrastructure to
    • ensure universal availability
    • Ensuring equal opportunity to
    • acquire key ICT and basic skills
  • 8. CONTENTS Introduction Infrastructure Strategy People Contents Discussion Conclusion Services Search Engine other e-gov sites Popular now Top Choice People
  • 9. CONTENTS (contd.) Introduction Infrastructure Strategy People Contents Discussion Conclusion Exploit your ideas Employ People Starting Up Sales and Marketing Health, Safety Premises IT and e-commerce Buy or sell a business Your sector Finance & Grants Grow your Business Taxes, returns & payroll International Trade Search Engine & “ Find it” Facility Events Directory Contacts Directory Business Support Directory Forms & Publications Directories Training Directory Business Tools and Interactive Services E-mail Alerts
  • 10. INFRASTRUCTURE Introduction Infrastructure Strategy People Contents Discussion Conclusion Directgov E-Gov Infrastructure Broadband stood at 57.4% of all Internet connections (2005) whilst 3G rollout is not as successful. open source software Security Authentication Regional Portals Businesslink Local Portals Networks Security Framework (6): Registration & Authentication, Confidentiality, Trust Services, Network Defense, Assurance, Security Architecture Using telephones, PCs and TVs appear to be the preferable methods to implement a channel framework in different envrt.
  • 11. INFRASTRUCTURE (contd.)
    • Electronic ID Cards & Smart cards
    Introduction Infrastructure Strategy People Contents Discussion Conclusion
    • Identity Cards Bill was reintroduced to the
    • House of Lords on 19 October 2005
    • To track all residents of the UK through the
    • National Identity Register
    • There are considerable privacy concerns,
    • regarding the implementation of E- ID Cards
    • Smart cards are envisioned to be used as
    • electronic wallets in addition to their
    • applicability in the reception of e-gov services
    Tony Blair's Sample ID Card ( Source: http://www.telegraph.co.uk)
  • 12. DISCUSSION Introduction Infrastructure Strategy People Contents Discussion Conclusion 64.83%           OVERALL SCORE 57.07% 65.33% 54.67% 53.33% 52.00% 60.00% PART 2 average 2.67% 0.00% 0.00% 0.00% 6.67% 6.67% Check if it is legal to cut a tree in your garden 60.00% 53.33% 46.67% 53.33% 66.67% 80.00% Declare a robbery to the police 73.33% 86.67% 80.00% 66.67% 53.33% 80.00% Get a passport 77.33% 100.00% 80.00% 80.00% 66.67% 60.00% Register a car 72.00% 86.67% 66.67% 66.67% 66.67% 73.33% Declare income taxes Averages Accuracy Presentation Navigation Accessibility Interaction Type PART 2 77.78% 91.11% 77.78% 77.78% 71.11% 71.11% PART 1 average 58.67% 80.00% 60.00% 40.00% 53.33% 60.00% Complete papers to reside in UK 78.67% 100.00% 73.33% 93.33% 73.33% 53.33% Get a grant 96.00% 93.33% 100.00% 100.00% 86.67% 100.00% Enroll in University Averages Accuracy Presentation Navigation Accessibility Interaction Type PART 1 OVERALL SCORE TABLE
  • 13. DISCUSSION (contd.) Introduction Infrastructure Strategy People Contents Discussion Conclusion STRENGTHS
    • High proportion of using computers and internet
    • Businesslink independent of the public portal Directgov
    • All gov. services will be online by the end of this year
    • Top-down approach ensures implementation and co-
    • ordination while the local e-gov program ensures the
    • involvement of local authorities and services
    • A secure authentication and transaction engine, the
    • Government Gateway was launched at the very early stage
    • Citizens/customers focus is the outstanding characteristic
    • Internet usage by individuals for interaction with
    • public authorities is still low, for example, obtaining
    • information 19%, obtaining forms 8% and returning
    • filled forms 4% (2003)
    • Internet usage by enterprises for interaction with
    • public authorities is also low, for example, obtaining
    • information 26%, obtaining forms 20%, and returning
    • filled forms 8% (2003)
    UK E-Government WEAKNESSES OPPORTUNITIES THREATS
    • The persistent debate on E- ID Cards would inevitably
    • continue to delay this initiative
    • UK portals only in English would not conform to the
    • European Charter for Regional or Minority Languages
    • Direct.gov.uk and BusinessLink.gov.uk do not
    • cover all services within their sites.
    • The new Digital Strategy has paid much attention to
    • the digital divide and low uptake of e-gov services
    • The agreement (May 2005) btw. the eGU and the OGC
    • will drive the effective use of IT across government
    • Government Connect, the new service (March 2005)
    • will help local authorities to improve their efficiency
    • The Service Design and Delivery Guide (Jan. 2005)
    • will help achieve better quality public services
    • The UK Freedom of Information Act ensures information
    • more readily available to the general public
  • 14. CONCLUSION
    • The British government recognizes that using sophisticated information technology solutions and providing modern e-government services makes a substantial difference in everyday life of citizens and businesses
    • The heart of all e-government initiatives in the UK is a strong and clear vision driven by determination to reduce bureaucratic burden and to provide high quality public services designed around citizens needs.
    • The UK has reached some ambitious goals in 2005. However, there is still a long way to go towards fully transactional services and cheap internet access for everyone. One of the major challenges is to boost up the interest of public in e-government services and online information.
    Introduction Infrastructure Strategy People Contents Discussion Conclusion

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