Annual Facebook Performance Report – Banks & Financial Institutions

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How are the best Australian Banks and Financial Institutions performing on Facebook? What time do they post and how long does it take them to respond to a customer query?
Download the full report here: http://socialpulse.co/australian-facebook-performance-report/banks-financial-institutions

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Annual Facebook Performance Report – Banks & Financial Institutions

  1. 1. Facebook Performance Report Banks & Financial Institutions - Australia January 2014 www.socialpulse.co // hello@socialpulse.co // #banksfbreport Analysed by Online Circle Digital
  2. 2. Top Banks & Financial Facebook Pages by Engagement* Data analysed by Online Circle Digital - www.theonlinecircle.com Average Engagement for January 2 – December 1, 2013 Commonwealth Bank 39.9% American Express 18.0% Westpac 9.6% NAB 6.2% ANZ Australia 5.5% St.George Bank 4.3% Bankwest† 2.7% MoneySmartAu 1.6% Raymond A Ram 1.5% Bank of Melbourne 1.4% Westpac Rescue Helicopter Service 1.4% ING DIRECT Australia 1.3% Bendigo Bank 1.2% Citi Australia 1.1% Heritage 1.1% Aussie 1.0% BankSA 1.0% UBank 0.9% CUA 0.4% Soncorp Bank 0.2% Social media automation tool †Average for January 14 - December 1, 2013 only due to earlier data being unavailable. www.socialpulse.co // hello@socialpulse.co
  3. 3. Sign up for a free Social Pulse™ account to download the full report. http://socialpulse.co/australian-facebook-performance-report/ banks-financial-institutions

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