Home depotdisputev4

132 views
97 views

Published on

Published in: Business, Economy & Finance
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
132
On SlideShare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Home depotdisputev4

  1. 1. DOING BUSINESS WITH HOME DEPOT By Lucille McElroy lucille.mcelroy2@gmail.com
  2. 2. ORIGINAL PURCHASE
  3. 3. VISSANI REFRIGERATOR I first called the manufacturer. Was referred to the store, being less than 30 days. Then store referred me to Extra Protection Plan, EPP referred me back to store. Store rep ordered me to bring the ref to the store for refund. When I explained that I had Pro Delivery, then they agreed to bring a new refrigerator to swap out.
  4. 4. 2ND VISSANI REF When the ref was emptied from box, the seal was working. After stocking back the ref, the seal was defective. I called home depot and was told to return the ref to the store. I was told to pay for the new Whirlpool ref because they could not take out merchandise without being paid.
  5. 5. 3RD REF
  6. 6. FOLLOW UP CALL FOR MILITARY DISCOUNT I got a call asking for my credit card again to give me a military discount.
  7. 7. 10/5/13  While doing accounting for the rental property, I discovered a mistake on Home Depot’s part. 1. I ordered a 3 year protection plan just like the original purchase and I was billed for a 5 year plan. 2. I was expecting a charge of $599.41 less 10% military discount and instant rebate.
  8. 8. INSTANT REBATE
  9. 9. 9/25 $599.41 CHARGE
  10. 10. NET CHARGES FROM HD 9/25/13 charge Home Depot 599.41 9/28/13 credit (48.94) 9/28/13 credit (0.76) Net charges from Home Depot 549.71
  11. 11. AMOUNT OF EXPECTED REFUND Vissani 359.00 3 year Extended Protection Plan 60.00 Subtotal 419.00 Pro Delivery 19.95 Subtotal 438.95 Less military discount ($359 x 10%) (35.90) Subtotal 403.05 Sales tax ($359 x 9%) 29.08 Vissani refrigerator 432.13
  12. 12. CHARGE SHOULD BE 9/25/13 Whirlpool refrigerator 404.10 3 year protection plan 60.00 Instant rebate (25.00) Military discount 10% ($404.10-25) (37.91) Subtotal 401.19 Sales tax 9% x($404.10-25-37.91) 30.71 Amount should have been charged 431.90
  13. 13. Home Depot must credit ( 549.71) Charge for Whirlpool ref (3rd replacement) 431.90 Refund for Vissani ref SWAPOUT (432.13) Net Credit demanded from Home Depot ( 549.94)
  14. 14. CREDIT CARD DETAILS
  15. 15. IMPORTANCE OF ACCOUNTING I dedicate this awareness to my dad, Luciano Atillo, CPA who made sure all his children became one. It behooves for one to review their credit card statements and use waveapps.com to account for transactions. Author is spear header of Golden Star Realty & Property Management. A division of www.goldenstarfsi.com
  16. 16. UPDATE  Sunday, October 6. Author receives call from Latilda of Home Depot Customer Service responding to an online query posted yesterday. She requested more information which author provided including control invoice numbers, description, unit price, date posted in credit card statement. Latilda assured to coordinate with store regarding the matter. Military discount is not on services, but just on merchandise.
  17. 17. NEED TO HIRE COMPETENT STAFF? https://sites.google.com/site/acctgcollaboration https://sites.google.com/site/willingandablepros/ www.organizetoharmonize.com

×