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Enra Ppresentationday1
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Enra Ppresentationday1

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  • Transcript

    • 1. Knowledge Sharing: a presentation and discussion Lucie Lamoureux and Allison Hewlitt KM4D Associates
    • 2. Data, Information, Knowledge Data “ 1855AC313” Information “ Air Canada flight 313 leaves New York at 18:55” Knowledge “… That’s not a good flight; often busy and delayed.”
    • 3. Nature of Knowledge <ul><li>Quite literally, what people know </li></ul><ul><li>Knowledge is experience, insights, skills, concepts, feelings, ideas, ways of thinking or working </li></ul><ul><li>Highly contextual </li></ul><ul><li>Intangible , difficult to measure </li></ul>
    • 4. Tacit vs. Explicit Knowledge <ul><li>Only a small portion of what we know is codifiable or “explicit” </li></ul><ul><li>The vast majority of knowledge is “tacit” or uncodifiable </li></ul>Iceberg Metaphor taken from SigmaConnect http://www.sigmaconnect.com
    • 5. Knowledge Management Cycle Activity Training and Processes Experience/ Lessons Learnt Knowledge Assets Create, discover Distill, validate, share, capture Adopt, adapt, share Apply
    • 6. Why share knowledge? <ul><li>Opportunity to learn through interactions with peers </li></ul><ul><li>Increases work effectiveness, e.g. through problem-solving </li></ul><ul><li>Learning from experiences can help prevent from reinventing the wheel </li></ul><ul><li>New ideas and solutions can lead to more innovations , more out-of-the box thinking </li></ul>
    • 7. <ul><li>Commonality of Purpose </li></ul><ul><ul><li>To what extent are you facing similar obstacles with others? </li></ul></ul><ul><li>Usefulness </li></ul><ul><ul><li>To what extent does the sharing actually give you things you need ? </li></ul></ul><ul><li>Trust </li></ul><ul><ul><li>How safe do you feel sharing what you know? </li></ul></ul>Knowledge Sharing Success Indicators
    • 8. Storytelling After Action Review Peer Assist Communities of practice Knowledge Fairs Open Space meetings World Café Chat Show
    • 9. Blogs Wikis Social bookmarking Photo sharing (e.g Flickr) ‏ Digital video Collaborative websites Podcasts YouTube
    • 10. Questions for discussion <ul><li>Concretely, what are you doing to support/promote knowledge sharing ? </li></ul><ul><li>What are the constraints you face in promoting KS? How do you overcome them? </li></ul>

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