Enra Ppresentationday1

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  • Enra Ppresentationday1

    1. 1. Knowledge Sharing: a presentation and discussion Lucie Lamoureux and Allison Hewlitt KM4D Associates
    2. 2. Data, Information, Knowledge Data “ 1855AC313” Information “ Air Canada flight 313 leaves New York at 18:55” Knowledge “… That’s not a good flight; often busy and delayed.”
    3. 3. Nature of Knowledge <ul><li>Quite literally, what people know </li></ul><ul><li>Knowledge is experience, insights, skills, concepts, feelings, ideas, ways of thinking or working </li></ul><ul><li>Highly contextual </li></ul><ul><li>Intangible , difficult to measure </li></ul>
    4. 4. Tacit vs. Explicit Knowledge <ul><li>Only a small portion of what we know is codifiable or “explicit” </li></ul><ul><li>The vast majority of knowledge is “tacit” or uncodifiable </li></ul>Iceberg Metaphor taken from SigmaConnect http://www.sigmaconnect.com
    5. 5. Knowledge Management Cycle Activity Training and Processes Experience/ Lessons Learnt Knowledge Assets Create, discover Distill, validate, share, capture Adopt, adapt, share Apply
    6. 6. Why share knowledge? <ul><li>Opportunity to learn through interactions with peers </li></ul><ul><li>Increases work effectiveness, e.g. through problem-solving </li></ul><ul><li>Learning from experiences can help prevent from reinventing the wheel </li></ul><ul><li>New ideas and solutions can lead to more innovations , more out-of-the box thinking </li></ul>
    7. 7. <ul><li>Commonality of Purpose </li></ul><ul><ul><li>To what extent are you facing similar obstacles with others? </li></ul></ul><ul><li>Usefulness </li></ul><ul><ul><li>To what extent does the sharing actually give you things you need ? </li></ul></ul><ul><li>Trust </li></ul><ul><ul><li>How safe do you feel sharing what you know? </li></ul></ul>Knowledge Sharing Success Indicators
    8. 8. Storytelling After Action Review Peer Assist Communities of practice Knowledge Fairs Open Space meetings World Café Chat Show
    9. 9. Blogs Wikis Social bookmarking Photo sharing (e.g Flickr) ‏ Digital video Collaborative websites Podcasts YouTube
    10. 10. Questions for discussion <ul><li>Concretely, what are you doing to support/promote knowledge sharing ? </li></ul><ul><li>What are the constraints you face in promoting KS? How do you overcome them? </li></ul>

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