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Poli-Reads (the eBook Library of the Polimi) is a service represented through an Application, its main aim is to accompany the community in their learning process, in understanding a new way of …

Poli-Reads (the eBook Library of the Polimi) is a service represented through an Application, its main aim is to accompany the community in their learning process, in understanding a new way of reading; allowing interactions and giving useful tools to eBook readers in the academic context.

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  • 1. The eBook Library of the Polimi Design of a Product Service System for the Virtual Library of the Politecnico di Milano Martha  Lucia  Sarmiento  Ramos  -­‐  770258  /  Tutor:  Beatrice  Villari
  • 2. What  is  Poli-­‐Reads? Poli-­‐Reads   (the   eBook   Library   of   the   Polimi)  is  a  service  represented  through   an   Applica=on,   its   main   aim   is   to   accompany   the   community   in   their   learning   process,   in   understanding   a   new   way   of   reading;   allowing   interacGons   and   giving   useful   tools   to   eBook   readers   in   the   academic   context.  
  • 3. Poli-­‐Reads  ObjecGves 1 Create  a  Product   Service  System  that   answers  user  needs     for  accessing  to   eBooks  in  the   academic  context. 2 Improve  the   eReading   experience,  by   giving  people  beSer   and  sophisGcated   tools,  for  a  more   effecGve  process. 3 Transform  with   Poli-­‐Reads  the  way   community   approaches  to  the   eReading;  turning  it   much  more   interacGve.
  • 4. Design  Process 1 Follow  a  process   and  Methodology   directed  to  explore   the  real  feelings  of   the  possible  users   of  the  Polimi. 2 Define  the   feasibility  of   Poli-­‐Reads  in  the   real  context  of   the  Politecnico   and  its  exisGng   structure. 3 Show  the   interface’s   architecture,  final   look  and  features;   then  evaluate   them  with  the   final  user.  
  • 5. Structuring  the  Design  Process 1 Research   Panorama Contextualize  with  Desk  and   Field  Research  the  project  &   define  points  to  work 2 Books  &   eBooks   History IntroducGon  of   maSers  that   affect  the  project Project   Development Second   round  of   Interviews Frame  and  Delineate  the   service  idea  in  its  real   Context   Understand  how   the  Service  fits  in   the  Polimi   Context eBooks Case Studies See  aspects  that   can  be  used  in   the  Service  Idea Apps Case Studies See  aspects  that   can  be  used  in   Poli-­‐Reads Interviews &  Surveys Approach  to  the   actual  user’s  feeling   &  Understand   Polimi’s  Structure Scenario & Concept Define  the  Values   and  Benefits  of  the   Service  &  its  App
  • 6. Structuring  the  Design  Process 3 Poli-­‐Reads Define  the  Service  and  its   App,  Explain  it  and  show  its   final  Results. Defining   the  main   Feature Answer  what  is   Poli-­‐Reads  about System   Map  &   Actors’   roles Understand   service’s   working  in  front   &  back  office Test  &   EvaluaGon Service Touchpoints   Use  a  paper   prototype  to  see  the   impact  of  the  service   &  assess  its  reach See  how  users  can   access  to  Poli-­‐Reads Architecture of   ApplicaGon Explain  App   structure,  features   and  ways  of   InteracGon Final   Look  of   the  App Define  AestheGcs   of  the  Interface  in   Device
  • 7. Research  Panorama
  • 8. Provenance eBooks  History First digitalized Book   Internet Project   Gutemberg 1971  AD French   NaGonal Library   MIT   Open   Course   Ware Kindle,   Ipad etc. NAP  -­‐  MIT Amazon Palm Pilot TCP/IP Protocol e-­‐Publishing Digital Bookstores Personal   Digital   Assistant Digital Libraries “Gallica” Free  &  Public Academic   Literature Tablets  & eBook   readers 1974  AD 1994  AD 1995  AD 1996  AD 1997  AD 2002  AD 2007  AD Source:  (Editech,  June  2013)  “Dentro  all’e-­‐book”  Report.
  • 9. Case  Studies  Comparison    
  • 10. Case  Studies  Key  Features *  Plus  (+)  means  extra  features  in  the  Personal  Area.
  • 11. Case  Studies  Key  Features
  • 12. Project  Development
  • 13. What if... the Library of the Politecnico, through Poli-Reads becomes an online network that allows the community discuss, search, access, merge, learn and exchange building knowledge in an empowering and dynamic way, for themselves and for others .
  • 14. Key  Stakeholders Library  Staff Poli-­‐Reads  staff   can  be  part  of   the  central   acGviGes  team   of  the  Library   eBook  licenses   are  granted   accesses  that  can   be  standardized:   flexible  licenses Structure   needed  already   exist  we  just   would  need  to   add  more   resources The  service could  start  by   offering  the   material   published  by  the   Polimi Special   negoGaGons   with  external   providers (licenses) Need  of  a   special   teamwork   inside  the   University Link  Service   Idea  to  Beep   plalorm  &   test  service Beep  Staff Service  Idea   has  a  Space   inside  the  Polimi’s   integraGon   iniGaGve  
  • 15. Key  Stakeholders User  -­‐  Experts  in  Devices   Reading  Sonware Kindle  is   specialized   just  for   Reading   Tablets  are   accurate  for   Reading  too,  but also  offer  extra   purposes   Polimi  Students  (Survey  to  100  AcGve  Students) Know  &  Use   the  Libraries 67,7% YES 32,3% NO Needed  a  Book  that   wasn’t  available Know  OPAC   &  SEARCH Think  relaGon  offer/ demand  can  be   improved Think  the  Library   could  be  more   InteracGve
  • 16. Design  Hypothesis Library Services Politecnico di Milano Virtual Flexible Licenses granted accesses External Provider Licenses devices Service Available devices team ICT New economy of e- Books Titles Services Beep Total covering of demand Servers Central Admin. Link to Books Web Polisef User Info An Improved tool for reading Needs a tangible Device Many Apps Most suitable Use by gestures View pictures and images Accesories to improve performance extras Tablet or Ipad Good image Increase frequency of use Build a community thinkig Conceive the service as a Network Allows to install any App or Capability of reading extensions Internet three main Interfaces Reader Mirror of Interfaces in Personal Laptop Teaser and Campaings Strong Make service accesible and familiar Book Shelfes, Reading tools and reading General Search, Area manage books, networks and tutorials Self/cloud Area In the place and virtually Support in launching Foster its use Training for using it What must it have? Basic performace character. Foster Make it more appealing Create the Social Polimi App gestures Many purposes Give Become it a necesary tool of the Polimi student lifestyle Give Priority to user’s needs Tutorials and courses Availability of texts Reliable cloud, and Book Customized tools
  • 17. Design  Hypothesis Library Services Politecnico di Milano Virtual Flexible Licenses granted accesses External Provider Licenses devices Service Available devices team ICT Titles Services Beep Servers Central Admin. Link to Books Web Polisef User Info Needs a tangible Device Many Apps Create the Social Polimi App Tablet or Ipad gestures Many purposes Most Good image What must it have? three main Interfaces Ge
  • 18. di Milano Virtual Design  Hypothesis Services devices team ICT Titles Beep Servers Central Admin. Link to Books Web Polisef User Info Needs a tangible Device Many Apps Create the Social Polimi App Tablet or Ipad What must it have? gestures Many purposes Most suitable Use by gestures View pictures and images Accesories to improve performance Good image Allows to install any App or Basic performace character. Capability of reading extensions Internet three main Interfaces Reader Mirror of Interfaces in Personal Laptop Book Shelfes, Reading tools and reading Ge Self/cloud Area clo a
  • 19. eam devices of e- Books Design  Hypothesis Total covering of demand An Improved tool for reading Increase frequency of use Build a community thinkig Conceive the service as a Network Strong Make service accesible and familiar Training for using it What must it have? three main Interfaces Reader Book Shelfes, Reading tools and reading General Search, Area manage books, networks and tutorials Self/cloud Area In the place and virtually Support in launching Foster its use the olimi p Mirror of terfaces Personal Laptop Teaser and Campaings Give Priority to user’s needs Tutorials and courses Availability of texts Reliable cloud, and Book Customized tools
  • 20. Design  Hypothesis Flexible Licenses granted accesses External Provider Licenses devices rvice Available devices eam New economy of e- Books Total covering of demand An Improved tool for reading the olimi p What must it have? Give Become it a necesary tool of the Polimi student lifestyle extras Foster Make it more appealing Increase frequency of use Build a community thinkig Conceive the service as a Network Teaser and Campaings Strong Make service accesible and familiar Foster its use Support in launching Training for using it three main Interfaces In the place and virtually Tutorials and courses
  • 21. Design  Hypothesis Library Services Politecnico di Milano Virtual Flexible Licenses granted accesses External Provider Licenses devices Service Available devices team ICT New economy of e- Books Titles Services Beep Total covering of demand Servers Central Admin. Link to Books Web Polisef User Info An Improved tool for reading Needs a tangible Device Many Apps Most suitable Use by gestures View pictures and images Accesories to improve performance extras Tablet or Ipad Good image Increase frequency of use Build a community thinkig Conceive the service as a Network Allows to install any App or Capability of reading extensions Internet three main Interfaces Reader Mirror of Interfaces in Personal Laptop Teaser and Campaings Strong Make service accesible and familiar Book Shelfes, Reading tools and reading General Search, Area manage books, networks and tutorials Self/cloud Area In the place and virtually Support in launching Foster its use Training for using it What must it have? Basic performace character. Foster Make it more appealing Create the Social Polimi App gestures Many purposes Give Become it a necesary tool of the Polimi student lifestyle Give Priority to user’s needs Tutorials and courses Availability of texts Reliable cloud, and Book Customized tools
  • 22. Apps  Case  Studies Flipboard Kobo iBooks Kindle •  Filter  topics •  App  for  Any  device •  Reading  Tools •  Wide  Catalog •  Fresh  Look •  Social  Network •  Purchase  Titles •  Book  Previews •  Updated  Reports •  Real  Gme  Feedback •  Cloud •  Reading  Tools •  Collect  Images •  Clean  &  organized
  • 23. Poli-­‐Reads:  An  App  to  Improve  the  Polimi’s  Library  experience   ApplicaKon  Opening NavigaKon  Bar  displayed
  • 24. Resources  Needed Development and Support Teams. Provided by ASCIT area. to operate the Service. Virtual Touchpoint and Interface. Developed Provided by ASCIT.
  • 25. Project  Development Poli-­‐Reads
  • 26. Video  Poli-­‐Reads  Teaser
  • 27. TesGng  the  InteracGon  Hypothesis Users  Feedback Users  first   needed  to  be   contextualized,   in  the  App  and   its  aims All  of  them   understood  the   funcGons  of  the   three  main  areas   of  the  App They  suggested   the  opGon  of   access  easily  to   any  menu  with   fewer  steps They  were  able   to  follow  their   selected  paths,   without  missing   steps  or  choices They  found  the   service’s  features   very  accurate  for   the  student   lifestyle Is  needed  to  test   interacGvely  the   App  in  a  Tablet,  to   understand  the   interacGons  fully
  • 28. Architecture  of  the  Interface 1 2 3 4 Entry 5 Change Picture 6 Main Menu General Area Self/cloud Area Reader 143 72 7 General Area Menu 8 Search Menu 9 Tutorials Menu smart seach menu Career 11 Career bibliographies results 12 Lessons Pop-up 13 16 Teacher bibliographies results Lesson bibliographies results 21 Studying Tips Help 37 29 New Book Uploaded 39 31 Result video Tip tutorial and text. & video 29 29 30 30 Type search results Loan Status 32 32 16 Chat Request New forum 17 14 26 27 My Seachs Menu 51 Send to self choice Books 44 52 videos list images preview 30 Type search results Overview 82 81 83 113 96 Displayed overview & reviews 100 87 98 99 Rate and review Chat Request 105 New forum Clear or Upload 85 Upload Bibliopraphy to cloud 31 Result video and text. 65 Select books and send to cloud 63 101 15 See list of simultaneous readers by Book 90 Summaries 66 Summaries list by book and year Start new chat pop-up 91 Select Theme 82 115 Select font 129 My Summaries 155 156 150 132 118 85 130 Forums Name and insert new comment 119 Simultaneous Readers 133 See list of simultaneous readers Start new chat pop-up 157 Saved Bibliographies 126 134 Summaries Summaries list by year 135 Selected book summ. list Saved Bibliography 136 Manage Bibliographies Selected book summ. list My Saved summaries List menu Saved Summary Summarie for read & upload* 162 106 163 107 Videos Displayed videos list Displayed images 108 See & share selected video Close up & share selected picture pop-up Upload to cloud pop-up 164 Saved Videos By Book Upload to cloud pop-up 165 110 Suggest new content Saved Images By Book Displayed webpages list 110 Saved Turorials 166 My Saved tutorials List menu Edit Shelve Already read and to read Books Upload Bibliopraphy to cloud 161 See Summary Manage Summaries Webpages 70 160 Bookmarks 69 Now reading Books 158 159 Summarie for read & upload* 74 Beep Lesson Readings My Bibliographies List menu 120 Select Text alignment 92 68 Edit Shelves Reward List and Status 104 109 Self choice shelve manager 154 Notes 147 My Rewards 103 82 Images Self Choice Books 153 127 89 Simultaneous Readers 67 32 152 146 Change Picture Saved Summaries 88 Name and insert new comment 64 Summarie for read & upload* request pop-up Place books in a bibliography 145 86 61 Selected book summ. list 140 Text selected & Reading tools Displayed 102 Rate and review Summaries list by book and year 117 Fonts 114 Text alignment Notes 84 139 Click and hold to select a piece of text 149 Themes Rewards Displayed Index Forums 60 28 126 138 Slide down to go previous chapter 148 97 Chats Pop-up for upl. to cloud 59 Reviews Help Menu Service support chat Index 80 56 video selected for upl. to cloud 48 14 Slide up for pass next chapter 128 79 Renew Return webpages videos list Suggest new content request pop-up 137 124 131 Highlights Others 123 Going back previous page Evaluate 168 151 John’s Cloud Menu 116 112 Table of contents Menu 58 55 Web pages 15 122 Bookmarking and passing pages 125 78 55 55 Cloud 9 Info pop-up 141 Chats 96 Loans 57 Already read and to read Books 29 121 76 Book cover to start reading 62 Help 95 Table of contents Videos 47 94 77 Images Summaries 14 93 Edit Shelve 85 25 My Bibliographies Menu 75 Self Choice Readings 93 82 request pop-up Send to bibliography My Bibliographies 15 request pop-up 54 Accept, deny or Later pop-up Rewards 15 74 14 53 Read and Interact Renew Return Books’ covers of latest arrivals, top rated and most read Now reading menu 46 18 Save as Bibliography 24 43 Self/Cloud Area Menu 144 Latest arrivals Menu List of Sehlves pop-up 51 31 31 Save as research 23 Beep Lesson Books Result video and text. 45 Service support chat 93 Book cover to start reading Now reading Books Confront documents My Searchs 42 Loans Menu 28 28 15 request pop-up 38 30 Stuying Type search Tips results results 41 Loans 142 73 Search book pop-up 71 9 Info pop-up 50 36 31 Result Result video tutorial and text. video Help Menu 18 22 regular seach menu request pop-up Save as Bibliography 14 regular search motor 35 30 Type search results 15 17 Save as research 20 Lesson 14 Confront documents 19 Teacher Book Manager 34 29 10 smart seach motor 49 40 33 Info pop-up My Interests Book manager Tutorials 167 Saved Tutorial 53 Now reading menu 14 65 Select books and send to cloud 15 request pop-up 66 Place books in a bibliography 169
  • 29. Architecture  of  the  Interface General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Others Forums Simoultaneous Readers Summaries Table of contents Beep Lesson Books Latest arrivals Top rated Saved Bibliographies Most read Read Book Chats Cloud Self Choice Books Loans Regular search motor Loans Self/cloud Area Saved Summaries Saved Tutorials Picture & Interests
  • 30. Poli-­‐Reads  Main  Menu General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Latest arrivals Top rated Saved Bibliographies Most read Read Book Chats Cloud Beep Lesson Books Self Choice Books Loans Regular search motor Loans Self/cloud Area Saved Summaries Others Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries •General  Area:  Managed  in  two  blues. •Reader:  Managed  in  two  greens. •Self/Cloud  Area:  Managed  in  two  greys.
  • 31. 1.  The  General  Area General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date a Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries •Book  Manager:  Beep  Lesson  &  Self  Choice   Books. •Search  Title:  Smart  &  Regular  Motor. •Tutorials:  Features  explanaGon,  Studying   Tips  &  Support  Chat. b •NoGficaGons:  Loans,  InteracGons,  Rewards,   Sonware  Updates  and  others. •My  Interests:  Latest  arrivals,  Top  rated  &   Most  read. •(a)  Upper  Bar:  Home  and  Help  buSons. •(b)  HoGzontal  Scroll.
  • 32. 1.1  Search  Title General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries c g Search  Ktle  Result. •Smart  Search:  Filter  Gtles  by  Career,   Teacher  and  Lesson. •(c)  Side  Bar:  Smart  Search,  Regular  Search,   My  Searches  and  My  Bibliographies. d •(d)  Save  and  Organize  Bar:  Reorganize,   Confront  documents,  Save  Searches  &  Save   Bibliographies.
  • 33. 1.1  Search  Title General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries e Book  InformaKon  &  Loan  Pop-­‐up. •Loan  Request  confirmaGon  Pop-­‐up  with   number  of  remaining  loans. •(e)  Pop-­‐up  with  Book  General  Info:   Overview,  Cover  &  Reviews.
  • 34. 1.1  Search  Title General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries Save  Bibliography  &  confirm  Pop-­‐up. •Create  Bibliography  of  searching  results   and  put  Gtles  on  it.
  • 35. 1.2  NoGficaGons General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Beep Lesson Books Latest arrivals Self Choice Books Top rated Saved Bibliographies Most read Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Others Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries NoKficaKons  Menu. •Side  Bar:  Loans,  InteracGons  Requests,   Rewards,  Sonware  Updates  &  Others. •Loans’  Status  &  New  Uploads. Picture & Interests
  • 36. 1.3  Book  Manager General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Beep Lesson Books Latest arrivals Self Choice Books Top rated Saved Bibliographies Most read Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Others Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries Book  Manager  Main  Entrance. •Beep  Lesson  Books  &  Self  Choice  Books. •Manage,  edit,  place  and  move  eBooks   and  past  Readings.
  • 37. 1.3  Book  Manager General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Beep Lesson Books Latest arrivals Self Choice Books Top rated Saved Bibliographies Most read Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Others Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries Beep  Lesson  Books  Manager. •Manager  Side  bar:  All  readings,  Now   Reading,  Already  Read  &  To  Read. •(f)  BoSom  Bar:  Reorganize,  Visualize,   Send  to  Shelf  and  Upload  Bibliography  to   Cloud. f
  • 38. 1.3  Book  Manager General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries Now  Reading  OpKons. •eBook  now  Reading  Pop-­‐up:  Go  to  Read   and  Interact,  MulGmedia  Content,   Reviews  and  Summaries.
  • 39. 2.  The  Reader General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries g •Previews  of  Book  Covers  in  each  Shelf. •(g)  Library  Main  Entrance:  Beep  Lesson  &   Self  Choice  Book.
  • 40. 2.1  Sub-­‐Library General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Beep Lesson Books Latest arrivals Self Choice Books Top rated Saved Bibliographies Most read Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Others Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries Self  Choice  Library. h •Manage  current  Gtles  in  Library. •Be  aware  of  loans  status  to  renew  or   return  Gtles. •(h)  Side  Bar:  All  Books  &  Self  Lists. i •(i)  BoSom  Bar:  Loans  Status,  Edit  Library,   Reorganize,  Visualize  &  InteracGons.
  • 41. 2.2  Reading  NavigaGon General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries Book  Cover. •Loading  eBook  transiGon  to  Reading   NavigaGon. Picture & Interests
  • 42. 2.2  Reading  NavigaGon General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Saved Summaries Saved Tutorials Forums Simoultaneous Readers k Cloud Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Table of contents Summaries eBook  Reading. •(j)  InteracGons  BuSon. •(k)  Tap  on  corner  to  acGve  Bookmark. j Picture & Interests
  • 43. 2.2  Reading  NavigaGon General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries InteracKons  Menu. •Unfolded  eBook  InteracGons  Menu:   AcGve  Chats,  AcGve  Forums,  Summaries   &  Simultaneous  Readers.
  • 44. 2.2  Reading  NavigaGon General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries Displayed  Forum. •Real  Gme  InteracGon:  social  part  of  the   App  to  build  a  community  for  knowledge   exchange.
  • 45. 2.2  Reading  NavigaGon General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date l Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries Reading  NavigaKon  Bar  Displayed. •(l)  Advance  line  &  Upper  Bar:  Go  Back  to   Library,  Table  of  Contents,  NoGficaGons   and  Reading  ProperGes. l
  • 46. 2.2  Reading  NavigaGon General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries m Reading  ProperKes. •(m)  ProperGes  of  eBook:  Brightness,  Font   size,  Font  Style,  Themes,  TransiGon  style   and  align.
  • 47. 2.2  Reading  NavigaGon General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor Chats Cloud Beep Lesson Books Latest arrivals Self Choice Books Top rated Saved Bibliographies Most read Loans Regular search motor Saved Summaries Read Book Loans List of eBooks and expiry date Self/cloud Area Others Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries eBook  Table  of  Contents   •Table  of  Contents  Pop-­‐up:  eBook  Index,   Overview,  AnnotaGons  and  MulGmedia   Content.
  • 48. 2.2  Reading  NavigaGon General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries eBook  Reviews.   •List  of  Book  Reviews,  Organize  and  write   new.
  • 49. 2.2  Reading  NavigaGon General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries AnnotaKons  OpKons  -­‐  Create  Quote   Pop-­‐up.   •Tap  and  hold  to  select  a  piece  of  text. •AnnotaGons:  Search  word,  Highlight,   Quote,  Add  Note  and  Share. Picture & Interests
  • 50. 2.2  Reading  NavigaGon General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries Table  of  Contents  -­‐  AnnotaKons.   •eBook  AnnotaGons:  Notes,  Highlights,   QuotaGons  and  Bookmarks. •OpGon  of  Delete  or  Export  to  Cloud:   Notes,  Highlights  and  QuotaGons. Picture & Interests
  • 51. 2.2  Reading  NavigaGon General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries Table  of  Contents  -­‐  AnnotaKons   exported  to  Cloud  Pop-­‐up.   •Highlights  will  become  also  QuotaGons   to  respect  authorship. •Just  15%  of  eBook  informaGon  can  be   exported  to  the  Cloud  (copyrights).
  • 52. 3.  The  Self/Cloud  Area General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries •Profile:  Change  Picture  and  Preferences,   Upload  Summaries. •Cloud:  Saved  AnnotaGons,  Saved   Bibliographies,  Saved  Summaries,  Saved   MulGmedia  Content  &  Saved  Tutorials. •SuggesGons:  Service,  AcquisiGons,  etc. •EvaluaGon:  System’s  automaGc   evaluaGons,  visible  just  when  available.
  • 53. 3.1  Cloud General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries User’s  Cloud. •An  alert  will  appear  when  there  is  new   uploaded  info.
  • 54. 3.1  Cloud General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries Saved  QuotaKon. •QuotaGons  will  have  the  proper  format   to  be  exported  used.
  • 55. 3.1  Cloud General Area Reader Self Choice Readings Beep Lesson Readings Book manager Smart search motor List of eBooks and expiry date Chats Cloud Latest arrivals Top rated Saved Bibliographies Most read Others Beep Lesson Books Self Choice Books Loans Regular search motor Read Book Loans Self/cloud Area Saved Summaries Picture & Interests Saved Tutorials Forums Simoultaneous Readers Table of contents Summaries Export  AnnotaKons. •Tapping  on  the  BoSom  bar  users  can   export  the  saved  Info  to  a  File,  Dropbox   or  send  it  by  mail.
  • 56. Customized  Toolkits The  Chemistry  Toolkit = •Calculator •Measure  Convertor •Graphing •Copy  EquaKon •Copy  Image  or  Graph •Extract  table  data •Simulator When  a  user  purchases  it, there  is  a  new  icon  in  the  bar. AcKvaKng  the  icon  a  side  bar with  the  tools  appears.
  • 57. Customized  Toolkits The  Design  Toolkit •Select •Undo •Do •Pen  or  Line •Text •Shape •Copy  Image •Erase •Color  SelecKon Understanding  that  there  are  many students’  profiles  we  present   different  toolkits. Generate  these  toolkits  would  be   basically,  to  build  a  different   architecture  and  App.
  • 58. System  Map Laptop / Totem in campus
  • 59. AcGviGes  Blueprint See book rates in Polimi Receive App in device Use prototype & give feedback See users rates See extra customized tools Search on-line readers rates, summaries and Books See App and See readings linked to Beep Acces start chats & forums Consult, select, and request Manage profile and studies INTERACTIONS IN S SELF AREA - CLOUD L Join specific lesson’s forums Facilitate Start POLIMI libraries BACKSTAGE ICT Services Analyze opinions Allocate servers Approve & run. METID Beep Ideate service team Underst. requirem. Contact provider / define arrangements Test Prototype Library help desks accesses & flex. licenses in Polimi page Install App & tutor. on devices Train full Commun. P. Relat. Specify requ./new team Classify and count Present final version Change & reformulate Service Prototype Define user’s profiles Define # of licenses needed Guarantee devices demand Receive acceses & licenses Set tools for team to manage service for community to use service For Polimi for Program system 24x7 to manage req. Train support Launch Teams support, manag. & tech issues Make links Train Create tutorials Define tech requirem. Install App in devices with special arrangements Run system to respond user’s requests Analyze user’s rates and Close periods to make a balance where ex-polimis live Organize courses to train Polimi community Be pioneers in a new way to interact with books & students Update every content with new info. & techn. Update new App vers. on devices Discuss with service team to make improvements Link to long distance courses Follow the process of connect & create a knowledge building network See service welco. & opinions Be part of the Evaluate service & tools periodically system data & user behavior & devices x consult Constant contact with service team Recharge saved notes with book & have info available Move flex. licences Present service idea to Change user’s status Receive, reset & deliver used devices to provider Manage space Prepare Recevie Polimi requir. & define agreements Libraries support Foster use in lessons & conferences Purchase new device or last tools x small fee Purchase extra tools kit Suggest cont. Use service as grad for a small fee Grant access on devices with expiry & copy blocks Search ideal provider Private providers Tools access for teachers in Beep Return rented device Receive App updates as grad. Use info. in cloud x homeworks, present. Upload read. info. to cloud Ask for support POLIMI Receive rewards Export comm., status & notes granted (loans), “reserve, manage lists & return” INTERACTIONS IN GENERAL AREA AND DEVICE INTERFACE ONSTAGE POLIMI Community Provide devices for sale and for rent Open chats/forums Support team x Train support team Use service as Change rented devices as an adv. campaing Make term reports device to a newest one Recharge and insert & renewed licenses Sell renewal of flex. Search x new
  • 60. AcGviGes  Blueprint in Polimi Use prototype & give feedback Ap INTERAC GENERA DEVICE ONSTAGE POLIMI Community Facilitate Start POLIMI POLIMI libraries BACKSTAGE ICT Services Analyze opinions Allocate servers Approve & run. METID Beep Ideate service team Underst. requirem. Contact provider / define arrangements Test Prototype Library help desks accesses & flex. licenses in Polimi p Install tutor. on d Train full Commun. P. Relat. Specify requ./new team Classify and count Present final version Change & reformulate Service Prototype Define user’s profiles Define # of licenses needed Gua devices d Receive acceses & licenses Set tools for team to manage service for community to use service For Polimi for Program system 24x7 to manage req. Train support Laun Teams support, manag. & tech issues M Train Create tutorials Search ideal provider Define tech requirem. Private providers Prepare Install App in devices Recevie Polimi requir. & define agreements with special arrangements Provide devices for sale and for rent
  • 61. AcGviGes  Blueprint See book rates Receive App in device See users rates TERACTIONS IN NERAL AREA AND VICE INTERFACE See extra customized tools Search on-line readers rates, summaries and Books See App and See readings linked to Beep Acces start chats & forums Consult, select, and request Manage profile and studies INTERACTIONS IN S SELF AREA - CLOUD L Join specific lesson’s forums mi page stall App & on devices Guarantee ces demand Launch Make links Libraries support Run system to respond user’s requests Recharge saved notes with book & have info available Analyze user’s rates and Close periods to make a balance where ex-polimis live Organize courses to train Polimi community Be pioneers in a new way to interact with books & students Update every content with new info. & techn. Update new App vers. on devices Discuss with service team to make improvements Link to long distance courses Follow the process of connect & create a knowledge building network See service welco. & opinions Be part of the Evaluate service & tools periodically system data & user behavior & devices x consult Constant contact with service team Use service as grad for a small fee Purchase new device or last tools x small fee Purchase extra tools kit Suggest cont. Foster use in lessons & conferences Return rented device Receive App updates as grad. Use info. in cloud x homeworks, present. Upload read. info. to cloud Ask for support Tools access for teachers in Beep Receive rewards Export comm., status & notes granted (loans), “reserve, manage lists & return” Move flex. licences Grant access on devices with expiry & copy blocks Present service idea to Change user’s status Receive, reset & deliver used devices to provider Manage space Open chats/forums Support team x Train support team Use service as Change rented devices as an adv. campaing Make term reports device to a newest one Recharge and insert & renewed licenses Sell renewal of flex. Search x new
  • 62. AcGviGes  Blueprint See book rates in Polimi Receive App in device Use prototype & give feedback See users rates See extra customized tools Search on-line readers rates, summaries and Books See App and See readings linked to Beep Acces start chats & forums Consult, select, and request Manage profile and studies INTERACTIONS IN S SELF AREA - CLOUD L Join specific lesson’s forums Facilitate Start POLIMI libraries BACKSTAGE ICT Services Analyze opinions Allocate servers Approve & run. METID Beep Ideate service team Underst. requirem. Contact provider / define arrangements Test Prototype Library help desks accesses & flex. licenses in Polimi page Install App & tutor. on devices Train full Commun. P. Relat. Specify requ./new team Classify and count Present final version Change & reformulate Service Prototype Define user’s profiles Define # of licenses needed Guarantee devices demand Receive acceses & licenses Set tools for team to manage service for community to use service For Polimi for Program system 24x7 to manage req. Train support Launch Teams support, manag. & tech issues Make links Train Create tutorials Define tech requirem. Install App in devices with special arrangements Run system to respond user’s requests Analyze user’s rates and Close periods to make a balance where ex-polimis live Organize courses to train Polimi community Be pioneers in a new way to interact with books & students Update every content with new info. & techn. Update new App vers. on devices Discuss with service team to make improvements Link to long distance courses Follow the process of connect & create a knowledge building network See service welco. & opinions Be part of the Evaluate service & tools periodically system data & user behavior & devices x consult Constant contact with service team Recharge saved notes with book & have info available Move flex. licences Present service idea to Change user’s status Receive, reset & deliver used devices to provider Manage space Prepare Recevie Polimi requir. & define agreements Libraries support Foster use in lessons & conferences Purchase new device or last tools x small fee Purchase extra tools kit Suggest cont. Use service as grad for a small fee Grant access on devices with expiry & copy blocks Search ideal provider Private providers Tools access for teachers in Beep Return rented device Receive App updates as grad. Use info. in cloud x homeworks, present. Upload read. info. to cloud Ask for support POLIMI Receive rewards Export comm., status & notes granted (loans), “reserve, manage lists & return” INTERACTIONS IN GENERAL AREA AND DEVICE INTERFACE ONSTAGE POLIMI Community Provide devices for sale and for rent Open chats/forums Support team x Train support team Use service as Change rented devices as an adv. campaing Make term reports device to a newest one Recharge and insert & renewed licenses Sell renewal of flex. Search x new
  • 63. Touchpoints  Map
  • 64. Websites  AdverGsement Teaser on the Polimi website
  • 65. Websites  AdverGsement Teaser on the Library website Meet Poli-Reads The new Service for the eBook Library of the Politecnico Watch the Application tutorial, download it on your Tablet, Computer or Smartphone and get into the Social Library that allows you to read, extract information and Interact with your colleagues.
  • 66. Websites  AdverGsement Teaser on the Beep website
  • 67. Business  Model  Canvas
  • 68. Service  EvaluaGon
  • 69. Thank  you! The eBook Library of the Polimi Design of a Product Service System for the Virtual Library of the Politecnico di Milano