Connecting to Users

523 views
381 views

Published on

Published in: Business, Technology, Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
523
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Connecting to Users

  1. 1. Connecting with User reps & the community-- getting their best Ideas<br />Jan Ison<br />ILEADU<br />June 2010<br />
  2. 2. The Outcome<br />Understand basic elements of being a Facilitative Leader<br />Have 3 outcomes and an agenda for next meeting with User Representative<br />Have some tools that can be used for any meeting or “get together” more productive<br />
  3. 3. CONNECTING & ENAGING SOFT SKILLS<br />Be A Leader<br />Be A Facilitative Leader<br />Create Outcomes<br />Create Agendas<br />Record the Actions<br />Follow-up <br />
  4. 4. Facilitator<br />Enables groups to work more effectively<br />Content Neutral<br />Does Not take sides<br />Does Not Advocate a point of View<br />Advocates for fair, open and inclusive process<br />Contributes structure and process<br /> Supports everyone to do their best thinking<br />Encourages participation<br />
  5. 5. LEADER MUST BE ABLE TO:<br />Listen actively, paraphrase what you hear, ask open-ended questions, summarize what’s been said, clarify confusion.<br />Present issues, identify key points, manage disagreement, find agreement.<br />Be Informed of different perspectives, encourage input, resist making judgments, know who makes decisions and communicate to the team.<br />Ability to motivate others<br />
  6. 6. FACILITATIVE LEADER<br /><ul><li>Part of the team/group
  7. 7. Helps the team to work more effectively
  8. 8. Can advocate a point of View but must encourage others to do the same
  9. 9. Advocate for fair, open and inclusive process
  10. 10. Contributes structure and process
  11. 11. Supports everyone to do their best thinking
  12. 12. Encourages participation</li></ul>REQUIRES MORE DISCIPLINE THAN THAT OF A FACILITATOR<br />
  13. 13. The Outcome<br /><ul><li>Understand basic elements of being a Facilitative Leader – ????</li></ul>Have 3 outcomes and an agenda for next meeting with User Representative<br />Have some tools that can be used for any meeting or get together to make it more productive<br />
  14. 14. Successful Meetings, collaborative SESSIONS, “get togetherS” produce:<br />
  15. 15. FRUSTRATING MEETING/collaborative session/get together<br />
  16. 16. Successful Meetings have clear outcomes<br />
  17. 17. What is your outcome?<br />
  18. 18. Writing outcomes<br />List of<br />Agree<br />Understand<br />Update<br />Report<br />Have a plan<br />OTHERS -----<br />
  19. 19. WRITING OUTCOMES FOR “GET TOGETHERS”<br />Be specific<br />Descriptive Action<br />Concise one or two sentence statements<br />Not objectives or goals that are broad<br />
  20. 20. OUTCOMES for next “Get Together” with user representative<br />
  21. 21. The Outcome<br /><ul><li>Understand basic elements of being a Facilitative Leader</li></ul>Have ✔3 outcomes – ???? and an agenda for next meeting with User Representative<br />Have some tools that can be used for any meeting or get together to make it more productive<br />
  22. 22. Successful Meetings have well planned agendas<br />
  23. 23. AGENDA<br />
  24. 24. AGENDA<br />
  25. 25. AGENDA<br />
  26. 26. Graphic agenda<br />
  27. 27. SOME MEETING TOOLS:<br />Brainstorm<br />List<br />Pairs<br />Categorize<br />Prioritize<br />Attribute Listing<br />Reverse Brainstorming<br />
  28. 28. DESCRIBE A GREAT MEETING<br />
  29. 29. BRAINSTORM<br />
  30. 30. Mind Map<br />
  31. 31. POST – IT - NOTES<br />
  32. 32. surfstroming<br />Google Alerts<br />Twitter feeds<br />RSS Feeds<br />Trendwatchingwww.trendwatching.com/<br />ETC<br />
  33. 33. Online tools<br />Webstorm<br />Online Mindmaps<br />Blogs<br />Twitter<br />Facebook<br />
  34. 34. Agenda for next “Get Together” with user representative<br />
  35. 35. The Outcome<br /><ul><li>Understand basic elements of being a Facilitative Leader</li></ul>Have ✔3 outcomes and an ✔agenda -- ???? for next meeting with User Representative<br /><ul><li>Have some tools that can be used for any meeting or get together to make it more productive</li></li></ul><li>Successful Meetings have a “written” record & next steps<br />
  36. 36. Why record?<br />
  37. 37. DESCRIBE A GREAT MEETING<br />
  38. 38. FRUSTRATING MEETING/collaborative session/get together<br />
  39. 39. RECORDING<br />Flip Charts<br />Sharing your desktop in meetings and on phones<br />Using online tools such as Adobe Connect – the White Board feature<br />Record Accurately what the individual says – do not use your own words unless you get approval<br />
  40. 40. Recording is important to --<br />Validate each person’s ideas <br />Helps to keep collaborative session on track<br />Record of what what happened<br />Record of decisions<br />Joint process<br />
  41. 41. RECORDING DOES NOT NEED TO BE<br />Formal<br />Onerous<br />Precise<br />
  42. 42. RECORDING YOUR NEXT MEETING WITH YOUR USER REPRESENTTIVE<br />
  43. 43. The Outcome<br /><ul><li>Understand basic elements of being a Facilitative Leader</li></ul>Have ✔3 outcomes and an ✔agenda for next meeting with User Representative<br /><ul><li>Have some tools that can be used for any meeting or get together to make it more productive -- ????</li>

×