Don't forget voice!  <ul><li>Telephony hacks for web 2.0 hackers </li></ul>
Tim Panton <ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul>
Web vs telephone
 
ForgetMeNot
0161 237 0660
First time caller from mobile 0161 237 0660
gets a 'welcome' text <ul><li>with link to phone friendly content </li></ul>
Dominant web access device <ul><li>IS… </li></ul>
 
Dynamically generated  tel: URI
Associate the web session with the call
Happier customers - Shorter calls
Use voice to add warmth to a site
 
Can be easy to integrate <ul><li>Using REST or PHP or XM </li></ul>
Or even SQL <ul><li>insert into calls (to,from) values('07967120093','01612370660'); </li></ul>
Opensource PBXs:
Hosted:
Cozy conversations
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Don't Forget Voice! Telephony Hacks for Web 2.0 hackers (Tim Panton)

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Don't Forget Voice! Telephony Hacks for Web 2.0 hackers (Tim Panton)

  1. 1. Don't forget voice! <ul><li>Telephony hacks for web 2.0 hackers </li></ul>
  2. 2. Tim Panton <ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul>
  3. 3. Web vs telephone
  4. 5. ForgetMeNot
  5. 6. 0161 237 0660
  6. 7. First time caller from mobile 0161 237 0660
  7. 8. gets a 'welcome' text <ul><li>with link to phone friendly content </li></ul>
  8. 9. Dominant web access device <ul><li>IS… </li></ul>
  9. 11. Dynamically generated tel: URI
  10. 12. Associate the web session with the call
  11. 13. Happier customers - Shorter calls
  12. 14. Use voice to add warmth to a site
  13. 16. Can be easy to integrate <ul><li>Using REST or PHP or XM </li></ul>
  14. 17. Or even SQL <ul><li>insert into calls (to,from) values('07967120093','01612370660'); </li></ul>
  15. 18. Opensource PBXs:
  16. 19. Hosted:
  17. 20. Cozy conversations
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