Speech Works

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Overview of Speech Solutions from Nuance

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  • Speech Works

    1. 1. Speech Recognition from Nuance is Everywhere
    2. 2. Nuance is everywhere, it’s on our phones… <ul><li>Nuance mobile solutions have shipped on more than 3 billion devices worldwide </li></ul>
    3. 3. Nuance is everywhere, it’s in our cars… <ul><li>Nuance’s automotive speech solutions can be found in more than 5 million cars worldwide, in over 100 automobile models from more than 25 automobile brands from all major car manufacturers </li></ul>
    4. 4. Nuance is everywhere, it’s in healthcare… <ul><li>More than 3,000 hospitals and 350,000 physicians use Nuance dictation solutions </li></ul>
    5. 5. Nuance is everywhere, it’s on our desktops… With more than 175 awards for accuracy and ease of use, Dragon Naturally Speaking is the undisputed leader in dictation software.
    6. 6. Nuance is everywhere, it’s being used in call centers… Nuance automates 8 billion call interactions a year, in more than 3,000 customer care installations
    7. 7. Why the Voice Channel? <ul><li>How would you prefer to interact with an organisation? </li></ul>Source: Datamonitor 2% 28% 6% 4% 60% Customers prefer the phone for interacting with companies 2x more than the next closest alternative!
    8. 8. The cost of providing those channels Source: Forrester Research,Giga, Nuance € 3.50 Cost per Resolved Issue € 4.50 € 5.50 Email Chat Phone – Speech Interface Phone - Agent € 0.10
    9. 9. In Summary - Speech Works Increase Revenue Cut Costs <ul><li>Reduce high agent costs </li></ul><ul><li>Eliminate call hold times </li></ul><ul><li>Handle repetitive tasks </li></ul>Differentiate <ul><li>Provide value-added services </li></ul><ul><li>Enter new markets </li></ul><ul><li>Extend branding activities </li></ul>Improve Satisfaction <ul><li>Replace ineffective TT menus </li></ul><ul><li>Deliver convenience </li></ul><ul><li>Ensure consistency </li></ul><ul><li>Cross sell and upsell </li></ul><ul><li>Higher call completion rates </li></ul><ul><li>Simplify the purchase process </li></ul>

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