April 14, 2011RRD Stakeholder MeetingRegional Recycling Database Project Update
Meeting Agenda10:00   Welcome10:05   Update on Project Progress 10:10   Presentation of Audience & Objectives         Docu...
RRD Project Timeline Overview   Project Brainstorming &              Tool Development & Long‐term                 Tool Ref...
RRD Project Timeline To Date                      Project Brainstorming & Formulation Phase                        Tool De...
April 14, 2011RRD Stakeholder MeetingPresentation of Audience & Objectives Document
RRD Audience & ObjectivesDefinitions:     Resident     Non‐Resident     Business     Construction and Demolition     ...
RRD Audience & ObjectivesProject Goals: Contribute to the Bay Area effort to   significantly reduce landfill waste  Help...
RRD Audience & ObjectivesFunctional Objective #1: Tool is convenient, easy & intuitive Search results prioritize:   Con...
RRD Audience & ObjectivesFunctional Objective #2: Easy for agencies to maintain,   update, publish and openly share   dat...
RRD Audience & ObjectivesAgency Objectives: Data helps inform agencies activities and   outreach priorities Collaboratio...
RRD Audience & ObjectivesPrimary Audience #1: Residents   Want to do the right thing     Primarily English‐speaking    ...
RRD Audience & ObjectivesPrimary Audience #1: Residents Tool Usage   Accessing the database from home   Items they have...
RRD Audience & ObjectivesPrimary Audience #2: Businesses   Similar needs to residential   Different service structures/r...
RRD Audience & ObjectivesPrimary Audience #3: C&D   Specialized and regulated discard     needs   Larger businesses   S...
RRD Audience & ObjectivesSecondary Audience: Agencies   Database maintenance staff   Heavy users of this tool    Keep i...
April 14, 2011RRD Stakeholder MeetingPresentation of Business Requirements Document
RRD Business RequirementsA Business Requirements Documents outlines the “business” solutions for a project based on “custo...
RRD Business RequirementsWe’ve established a basic user “funnel” for this new tool:Search > {Refinement} > Results > Detai...
RRD Business RequirementsSearch > {Refinement} > Results > DetailsSearch Widget:       User Interface       Branding    ...
RRD Business RequirementsSearch > {Refinement} > Results > DetailsResults List: This page is a list of possible materials...
RRD Business RequirementsSearch > {Refinement} > Results > DetailsMaterials Details Pages:   This page must present a lar...
RRD Business RequirementsSearch > {Refinement} > Results > DetailsMaterials Details Pages: Information that will be prese...
RRD Business RequirementsSearch > {Refinement} > Results > DetailsVendor Detail Pages: Should a user need or want to lear...
RRD Business RequirementsOther Considerations: Core Data vs. Vendor Data Permissions Feedback/Suggestions Reporting   ...
April 14, 2011RRD Stakeholder MeetingNext Steps & Stakeholder Involvement
Next Steps &  Stakeholder Involvement  Tool Development &                                                                 ...
RRD Steering CommitteeContact InfoAlameda County                      City of Palo AltoRobin Plutchok                     ...
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Regional Recycling Database Stakeholder Presentation - Audience, Objectives, Business Requirements

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This presentation was given to Regional Recycling Database Project stakeholders on April 14th, 2011 and outlines the Audience & Objectives as well as Business Requirements for this project.

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Transcript of "Regional Recycling Database Stakeholder Presentation - Audience, Objectives, Business Requirements"

  1. 1. April 14, 2011RRD Stakeholder MeetingRegional Recycling Database Project Update
  2. 2. Meeting Agenda10:00 Welcome10:05 Update on Project Progress 10:10 Presentation of Audience & Objectives  Document10:25 Presentation of Business Requirements  Document 11:15 Next Steps & Stakeholder Involvement11:30 Adjourn 2
  3. 3. RRD Project Timeline Overview Project Brainstorming &  Tool Development & Long‐term  Tool Refinement & Formulation Phase Collaboration Formulation Phase Participation Agreement Phase Includes:  • Discussions with potential  partners/stakeholders Includes:  • Creation of formal  • Development  Includes:  agreements between  • Data  • Beta deployment partners • Testing • Continued improvement • Contracting vendor • Creation of project  • Participation agreements  • Stakeholder development  governance and participation  amongst users and initial meetings structure • Tool formulation – setting  parameters and functionality  specificationsWe are here Fall 2011/Winter 2012 Tool Deployment  3
  4. 4. RRD Project Timeline To Date Project Brainstorming & Formulation Phase Tool Development &  Winter 2010/Spring 2011 Long‐term Collaboration  Strategic underpinnings &  Formulation Phase January 2011 requirements development: First stakeholder  ‐ Audience & Objectives Summer 2010 meeting to introduce  ‐ Business Requirements RFP went out  RRD project for tool creation Fall 2010 Contract awarded to 2009/Early 2010 Common Knowledge April 2011SF started talking  Stakeholder with others  meeting to update about RRD project Spring/Summer/Fall 2010 on progress and  We are here Discussions with  share next steps interested parties and the  creation of the funding  group partnership 4
  5. 5. April 14, 2011RRD Stakeholder MeetingPresentation of Audience & Objectives Document
  6. 6. RRD Audience & ObjectivesDefinitions:  Resident  Non‐Resident  Business  Construction and Demolition  Discards  Vendors  Haulers  Regional Recycling DB Steering Committee 6
  7. 7. RRD Audience & ObjectivesProject Goals: Contribute to the Bay Area effort to  significantly reduce landfill waste  Help residents and businesses  discard waste as sustainably as  possible   7
  8. 8. RRD Audience & ObjectivesFunctional Objective #1: Tool is convenient, easy & intuitive Search results prioritize:  Convenient, low cost or free  Relevant and accurate  Complete  Neutral to jurisdictional boundaries 8
  9. 9. RRD Audience & ObjectivesFunctional Objective #2: Easy for agencies to maintain,  update, publish and openly share  data 9
  10. 10. RRD Audience & ObjectivesAgency Objectives: Data helps inform agencies activities and  outreach priorities Collaboration amongst agencies,  leverage resources to create a better  tool than individual agency could   Serve as a model for “open government” 10
  11. 11. RRD Audience & ObjectivesPrimary Audience #1: Residents  Want to do the right thing    Primarily English‐speaking   Broadband internet access   Average internet skills   Single‐family residences or multi‐ family complexes* 11
  12. 12. RRD Audience & ObjectivesPrimary Audience #1: Residents Tool Usage  Accessing the database from home  Items they have not usually discarded – curbside or other  Special events: holidays, clean‐ups,  moving‐in/out  12
  13. 13. RRD Audience & ObjectivesPrimary Audience #2: Businesses  Similar needs to residential  Different service structures/rules in  differing jurisdictions  Different volumes/quantities 13
  14. 14. RRD Audience & ObjectivesPrimary Audience #3: C&D  Specialized and regulated discard  needs  Larger businesses  Smaller Businesses   DIY’ers 14
  15. 15. RRD Audience & ObjectivesSecondary Audience: Agencies  Database maintenance staff  Heavy users of this tool   Keep information up‐to‐date   Essential for success  Prioritize convenience and ease in  updating/maintaining site data 15
  16. 16. April 14, 2011RRD Stakeholder MeetingPresentation of Business Requirements Document
  17. 17. RRD Business RequirementsA Business Requirements Documents outlines the “business” solutions for a project based on “customer” needs and expectations. We’ve based this strategy on:  Audience & Objectives   Evaluation of existing tools  Interviews with Steering Committee  Feedback received at 1st Stakeholder meeting 17
  18. 18. RRD Business RequirementsWe’ve established a basic user “funnel” for this new tool:Search > {Refinement} > Results > Details 18
  19. 19. RRD Business RequirementsSearch > {Refinement} > Results > DetailsSearch Widget:  User Interface  Branding  Keyword Search Box  Helper Text  Share this Widget Search Particulars  Before: auto‐expansion  After: thesaurus, spell‐checking, auto‐suggest  location 19
  20. 20. RRD Business RequirementsSearch > {Refinement} > Results > DetailsResults List: This page is a list of possible materials based  on the user’s search, designed to quickly get  them to the right material should their search  criteria be unclear.  Relevance  Alternatives   Search Again  Spelling Suggestions 20
  21. 21. RRD Business RequirementsSearch > {Refinement} > Results > DetailsMaterials Details Pages: This page must present a large amount of complex  information to a number of different audiences in a  simple‐to‐use interface.  Users must first know that they are looking at the right  location. Second, users must be able to further refine  their search by audience type or service type.  This page will be designed to provide the user with the  information they need to dispose of their item.  21
  22. 22. RRD Business RequirementsSearch > {Refinement} > Results > DetailsMaterials Details Pages: Information that will be presented includes:  Material Name & Description   Location   Refinement   Audience & Service Type  Special Attention Indicators   Curbside, hazardous waste, etc.  Vendor Information  related to location, specific material, user type, and service  Location Specific Discard Notes  Results Map 22
  23. 23. RRD Business RequirementsSearch > {Refinement} > Results > DetailsVendor Detail Pages: Should a user need or want to learn more about a vendor, this page will  provide all of the details currently maintained for that vendor.  Central Office vs. Drop‐off Locations  Information that will be presented includes:  Address  Phone  Website  Hours  Link to map  Municipalities/regions served  Materials accepted  Restrictions, services, exceptions for audience/region  Report incorrect information  Ability to provide feedback on the location and vendor 23
  24. 24. RRD Business RequirementsOther Considerations: Core Data vs. Vendor Data Permissions Feedback/Suggestions Reporting 24
  25. 25. April 14, 2011RRD Stakeholder MeetingNext Steps & Stakeholder Involvement
  26. 26. Next Steps & Stakeholder Involvement Tool Development &  Tool Refinement &  Participation Long‐term Collaboration Formulation Phase Agreement Phase Feedback on: April‐June ‐ Wireframes September Product Specifications: July/August ‐ Data categories Launch ‐ Sitemap & wireframes Training & data  ‐ Data organization June/July migration Beta testing &  Data Prep quality assurance August May June‐August Testing Tool visual design Tool build‐out Alpha testing & Feedback on design bug reports May ‐ August Creation of governance structure  and participation agreements Feedback on governance structure  and agreements 26
  27. 27. RRD Steering CommitteeContact InfoAlameda County   City of Palo AltoRobin Plutchok Clay Reigelrplutchok@stopwaste.org clay.reigel@cityofpaloalto.orgContra Costa County   Wendy HedigerDeidra Dingman wendy.hediger@CityofPaloAlto.orgdeidra.dingman@dcd.cccounty.us City of San JoséKristin McCleery Emy Mendozakristin.mccleery@dcd.cccounty.us emy.mendoza@sanjoseca.govCity and County of San Francisco  Lori WallaceLawrence Grodeska lori.wallace@sanjoseca.govlawrence.grodeska@sfgov.org 27

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