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Should you establish a Service Management Office (SMO) - ITSM Academy Webinar

by on Jun 27, 2013

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Similar to a project management office, the SMO centralizes the oversight and integration of service management processes to ensure the alignment and effective and efficient outcomes of service ...

Similar to a project management office, the SMO centralizes the oversight and integration of service management processes to ensure the alignment and effective and efficient outcomes of service delivery and support. In this session, Jayne Groll will provide a practical overview of the concepts, benefits, opportunities, and threats associated with developing a SMO, regardless of an organization’s size, industry, or scope. And since a successful SMO is built on roles and responsibilities, Jayne will also share tips for identifying, combining, assigning, and managing key roles

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Should you establish a Service Management Office (SMO) - ITSM Academy Webinar Should you establish a Service Management Office (SMO) - ITSM Academy Webinar Presentation Transcript