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When IT Fails: A Business Novel - ITSM Academy Webinar

by on Aug 16, 2012

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When IT Fails: A Business Novel is the culmination of 10+ years of researching and benchmarking of over 1500 IT organizations. The novel tells the story of Parts Unlimited, a 100 year old, $4B/year ...

When IT Fails: A Business Novel is the culmination of 10+ years of researching and benchmarking of over 1500 IT organizations. The novel tells the story of Parts Unlimited, a 100 year old, $4B/year company at the brink of failure. To keep the organization in operation, the CEO and team must close the gap with the competition. The two most critical projects have a high reliance on IT and are both years late and way over budget. Bill Palmer, the newly appointed VP of IT Operations, soon becomes the driving force to create a coherent management system that reduces the chaos and unplanned work in IT operations, replacing it with a high-throughput, high-quality, execution-oriented stream of work that delivers value to the business.
Join us for “story time” as Gene Kim reads excerpts from his book. He will then describe what is required for successful transformations.

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When IT Fails: A Business Novel - ITSM Academy Webinar When IT Fails: A Business Novel - ITSM Academy Webinar Presentation Transcript