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ITSM Academy Webinar - Lead Success, Don't Manage Failure!

by on Mar 21, 2013

  • 382 views

Carlos Casanova, K2 Solutions Group, Inc., Solutions Architect and President ...

Carlos Casanova, K2 Solutions Group, Inc., Solutions Architect and President

The virtues of successful executives are those that express confidence, trust, stability and leadership; and this don't come with just having the title. Embarking on the Service Management path requires executives to be fully committed to the cultural transformation they are asking of their organization. They must be active participants in changes that transform the organizational culture not just the organizational chart.

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ITSM Academy Webinar - Lead Success, Don't Manage Failure! ITSM Academy Webinar - Lead Success, Don't Manage Failure! Presentation Transcript