What s
                 What’s the Difference?
                 Clarifying Lifecycle and Capability Intermediate Knowledge...
About ITSM Academy

           Accredited Education                              Ft. Lauderdale, Dallas &
                ...
ITSM Academy Affiliates




© ITSM Academy            3
An Overview of the
                 ITIL® V3 Certification Scheme




© ITSM Academy                  4
The V3 Scheme has Four Levels


                 Level 4
                           Advanced
                           (A...
The Scheme is Credit Based

             A minimum of 22 credits are needed to achieve ITIL® Expert
                 Found...
The Intermediate “Streams”

             Lifecycle Modules (5 courses, 3 credits each)
                 A 3 d course per l...
The Exams

             Intermediate are scenario based with gradient scoring
                 Ninety i t
                ...
Capability vs. Lif
                 C   bilit      Lifecycle C
                                       l Courses




© ITSM...
Capability Courses

      Capability courses are V3 equivalents to V2 Practitioner courses
                    V3 Capabili...
What’s Covered in Capabilities Stream?
  Release,
  Release Control and Validation (RCV)    Operational Support and Analys...
Lifecycle Courses

                  V3 Lifecycle
    Service Strategy (SS)
    Service Design (SD)
                      ...
The Value of Modular Lifecycle Courses

             Unlike V2 Service Manager, training can span a longer
             pe...
You Can Mix and Match                              SS        CSI

                                                        ...
Intermediate Courses and ITIL Expert

             You can earn enough credits through either the
             Lifecycle o...
Accredited ITIL Course Availability


             Delivered in                     ITSM Academy offers
                 P...
Alumni Program Benefits

             5% savings on all future classes
                 Use promo code ALUMNI5
           ...
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Clarifying ITIL Lifecycle And Capability Courses

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An over view of the ITIL Version 3 Intermediate Streams: Lifecycle and Capability

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Clarifying ITIL Lifecycle And Capability Courses

  1. 1. What s What’s the Difference? Clarifying Lifecycle and Capability Intermediate Knowledge © ITSM Academy 1
  2. 2. About ITSM Academy Accredited Education Ft. Lauderdale, Dallas & ITIL® Foundation Washington, DC - Public ITIL® Foundation and Managers Bridge Corporate on-site Classes ITIL® Lifecycle, Capability and MALC Virtual Classes ITIL® Practitioner Service Manager (V2) Practitioner, Courseware Licensing Certified Process Design Engineer (CPDE)® Alumni Program Microsoft Operations Framework (MOF) PMI Global Education Provider Foundation Federal Government (GSA) Go ernment ISO/IEC 20000 Foundation Contractor PMI PMP Exam Prep Certified Woman-Owned Practical, Value Add Practical Value-Add Workshops Tens f th T of thousands of learners d fl Apollo 13 - an ITSM Case Experience™ trained since 2003 Visible Ops: The Class ITSM Professional Diplomas ITIL, MOF, ITIL MOF ISO 20K A Awareness And More! W elcome! © ITSM Academy 2
  3. 3. ITSM Academy Affiliates © ITSM Academy 3
  4. 4. An Overview of the ITIL® V3 Certification Scheme © ITSM Academy 4
  5. 5. The V3 Scheme has Four Levels Level 4 Advanced (Applied) Level 3 Expert (working title) (Lead) Level 2 Intermediate Streams ( p (Implement or Execute) ) Implement Execute Level 1 Foundation (Understand) © ITSM Academy 5
  6. 6. The Scheme is Credit Based A minimum of 22 credits are needed to achieve ITIL® Expert Foundation – 2 credits Intermediate (Lifecycle and/or Capabilities) – 15 credits Managing Across the Lifecycle – 5 credits TBD Advanced Project Based ITIL Expert 5 points Mandatory Managing Across the Lifecycle 3 points each 4 points each CSI Service Offerings and Agreement (SOA) Mix and Match (15 credits) ( ) ST SO SD Release, Control and Validation (RCV) SS Planning, Protection and Optimization (PPO) Operational Support and Analysis (OSA) Lifecycle Stream Capability Stream © ITSM Academy 2008 2 points Mandatory v3 Foundation © ITSM Academy 6
  7. 7. The Intermediate “Streams” Lifecycle Modules (5 courses, 3 credits each) A 3 d course per l f day lifecycle stage ( OGC book) l (or b k) Focuses on implementing a particular lifecycle stage Capabilities Modules (4 courses 4 credits each) courses, A 5 day course per logical process cluster − Release, Control and Validation ( , (RCV) ) − Operational Support and Analysis (OSA) − Service Offerings and Agreement (SOA) − Planning, P t ti Pl i Protection and Optimization (PPO) d O ti i ti Focuses on executing integrated processes Lifecycle modules are for those working “on” the processes. Capabilities modules are for those working “in” the processes. © ITSM Academy 7
  8. 8. The Exams Intermediate are scenario based with gradient scoring Ninety i t Ni t minutes Eight complex questions Separate scenario booklet p Four possible and detailed answers Scoring is − Five marks for best answer − Three marks for good answer − One mark for okay answer − Zero marks for distracter Learners must achieve 28/40 or 70% to pass © ITSM Academy 8
  9. 9. Capability vs. Lif C bilit Lifecycle C l Courses © ITSM Academy 9
  10. 10. Capability Courses Capability courses are V3 equivalents to V2 Practitioner courses V3 Capability V2 Practitioner Release Control & Validation (RCV) = Release and Control (IPRC) Operational Support & Analysis (OSA = Support and Restore (IPSR) Service Offerings & Agreements (SOA) = Agree and Define (IPAD) Planning, Protection & Optimization (PPO) = Plan and Improve (IPPI) Focus on executing and improving existing related processes F d l d Covers a detailed view of process inputs, activities, concepts, metrics and outputs of each process May cross lifecycle stages or V3 books Targets process managers, line managers and those who will execute process daily activities © ITSM Academy 10
  11. 11. What’s Covered in Capabilities Stream? Release, Release Control and Validation (RCV) Operational Support and Analysis (OSA) • Change Management • Event Management • Release And Deployment Management • Incident Management • Service Validation And Testing • Request Fulfillment • Service Asset & Configuration Mgmt • Problem Management • Knowledge Management • Access Management • Request Fulfillment • Service Operation Functions • Service Evaluation o Service Desk o Technical Management o IT Operations Management o Application Management Service Offerings and Agreement (SOA) Planning, Protection and Optimization (PPO) • Service Portfolio Management • Capacity Management • S i Level Management Service L l M t • A il bilit M Availability Managementt • Service Catalog Management • IT Service Continuity Management • Demand Management • Information Security Management • Supplier Management • Demand Management • Financial Management • Risk Management for Service Planning Protection and Optimization © ITSM Academy 11
  12. 12. Lifecycle Courses V3 Lifecycle Service Strategy (SS) Service Design (SD) ITIL V2 Service Service Transition Manager M Service Operation Continual Service Improvement Looks at implementing an entire lifecycle stage Explores stage activities, process relationships, roles, responsibilities and implementation considerations Covers one ITIL V3 publication in each course Targets ITSM project teams, process owners, lifecycle stage managers, managers consultants and ITSM stakeholders Is the V3 process equivalent of Service Manager © ITSM Academy 12
  13. 13. The Value of Modular Lifecycle Courses Unlike V2 Service Manager, training can span a longer period of time while building credits towards ITIL Expert Service Service Service Service CSI Strategy Design Transition Operation Lifecycle knowledge can also be spread across multiple learners, based on roles and responsibilities Allows for "just-in-time” education Can be taken in the order that makes sense to you It is highly recommended that organizations have at least one g y g ITIL Expert™ to ensure that all aspects of the service lifecycle are understood and considered. © ITSM Academy 13
  14. 14. You Can Mix and Match SS CSI RCV SD Your education plan can include courses from both streams OSA The Credit Profiler Helps learners build a balanced path to ITIL Expert Can be based on completed or potential courses Generates a comments and recommendation report Useful tool for helping learners plan their education www.itilofficialsite.com/itilmapping/v1/map.asp i il ffi i l i /i il i / / A “balanced” education plan ensures that you have sufficient knowledge to succeed in “Managing Across the Lifecycle” and earned ITIL Expert certification. © ITSM Academy 14
  15. 15. Intermediate Courses and ITIL Expert You can earn enough credits through either the Lifecycle or C Lif l Capability stream t enter “M bilit t to t “Managing i Across the Lifecycle” (15 credits plus 2 for Foundation) ) “Managing Across the Lifecycle” (MALC) is the gateway course and exam to achieve ITIL Expert certification As the name implies, MALC brings it all t bi ll together and considers th d id softer, but tougher issues such as organizational change. ITIL E Expert Pin t Pi © ITSM Academy 15
  16. 16. Accredited ITIL Course Availability Delivered in ITSM Academy offers Public Classrooms the full library of ITIL − Fort Lauderdale V3 Courses − Dallas − Washington DC − Virtual Classroom (coming soon!) Corporate, On-Site Corporate On Site Courseware Licensing © ITSM Academy 16
  17. 17. Alumni Program Benefits 5% savings on all future classes Use promo code ALUMNI5 d AL MNI5 Transfer credits to ITSMPSM Diploma Free one-year Th ht R k membership F Thought Rock b hi Alumni-only LINKEDIN group Early E l announcements, specials t i l Join our blogs Jayne Explains – Industry updates ITSM Professor – ITSM subject matter expert Click Resources & Events on our home page to access our Alumni page, webinars, white papers and industry news. © ITSM Academy 17
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